Customer Reviews of AutoNation Cadillac West Palm Beach
Review type:
Long-distance Purchase - Cadillac Escalade
Steer Away From Auto Nation WPB
by Joe Jupiter on 05/15/2025How do you like my most recent post… I have a fairly simple and straight forward problem with my 2020 Cadillac Escalade (which I otherwise love). I have been a Cadillac owner for well over 30 years. My grown-up children wouldn't recognize… the house if there wasn't a Cadillac parked in the driveway. But the way I was treated at this dealership will test my loyalty to not only Cadillac, but to GM has a whole. My issue is when I drive the Escalade at a speed in excess of 80mph, the front end of the car vibrates badly. You can feel the vibration in both the steering wheel and the accelerator pedal. I have brand new OEM tires on the car. I have had the tires rotated and balanced. But the vibration is still there. Ok. Simple enough problem. I took my car to Auto Nation Cadillac in WPB. I explained my issue to the service tech, who said they would have to test drive the car to diagnose the problem. Makes sense to me. However, by law they cannot drive the car in excess of the posted speed limit so they cannot help me. Hmmm. OK. So, how do I get my car repaired? No response. Lots of guesses...no promises...several shrugs, but I was ultimately told that I shouldn't be driving my car in excess of the speed limit. Wait a minute! Seriously! If that's the case then why does GM manufacture cars that can go in excess of the speed limit. What a completely ridiculous statement. I politely requested to see the Service Manager. Waited 20 minutes but he refused to see me. They wouldn't give me his name. He hid in the bay area so as to avoid me. That's professional! I politely asked for his boss, a gentleman named Bob Lanier. I only know his name because I was standing outside his glass encased office. He was also too busy to deal with me. He literally wouldn't come out of his glass office which I was standing directly in front of. It reminded me of Clarke Griswald's boss in the movie Christmas Vacation. It seemed like he was picking up the phone asking his admin to get anyone she could on the phone so he wouldn't have to deal with me. It was pathetic. At this point I politely asked to see the General Manager, John DeLisa. I figured I could at least explain my problem and get his advice on how to deal with my problem. But guess what? He was also to busy to meet with me but offered up Mr. Lanier, (and we all know where that conversation would have gone). NOTE: Mr DeLisa, your customers are the most important element of your business. I am a SR VP at a $10 billion publicly traded company and I would be fired on the spot if I ever ducked a customer or did not try to fix an issue they were having with one of our products. So, I will be traveling back to our Summer home in the Northeast in 2 weeks in a $100k Escalade that badly vibrates at high speed. Apparently, GM was happy to take my cash but not as happy to give me the time of day. If anyone knows of a local mechanic in the Jupiter/PBG area who isn't so constrained to test drive and diagnose the vibration in my Escalade, I would be grateful if you would post their contact information. BTW, sorry for the long post. Have a great day!Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Oil, filter, lube, tire rotation and balance.
by Satisfied! on 01/19/2025My Service Consultant, Adrian, was great. A wonderful representative of AutoNation.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Long-distance Purchase - Cadillac Escalade
by PDMcKinney on 08/24/2024updated 09/03/2024I was looking for a Cadillac Escalade loaded with the options that I wanted and was frustrated that the dealerships near me (Houston area) were unwilling to order one. I guess the options I wanted are not common. So, I expanded my search… and found essentially what I was looking for at AutoNation Cadillac in West Palm Beach, short only of a few, easy to purchase accessories. The long-distance purchase was handled very efficiently and professionally. The transportation was challenging to me since I was living through a hurricane at the time, but it arrived in good condition and the follow up from the sales team has been very good. Great sales team and follow up. I would recommend AutoNation Cadillac to a friend for sure.Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great service
by Ezzard Moore on 07/18/2024ExcellentHello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2024 Cadillac Lyriq Purchase
by Luis Ramirez on 07/07/2024The overall experience was excellent. The deal was completed without issues and exactly as originally estimated. The sales team was cordial and they were available whenever I had questions.Hi Luis, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Efficient Service
by PaulKeyWest on 05/21/2024Brought my car to Autonation about 1/2 hour early for my scheduled appointment and the service staff promptly greeted me and had my car ready in a short time.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Poor customer service
by LisaMJones on 04/24/2024The customer service at this dealership is horrible, I tried to get the Onstar Premium Package activated on my truck that is included with every new Escalade. I got the run around from the salesman, the sales manger and the general manager… too. Cadillac was very helpful and resolved my issue within a few hours. Buy a Cadillac elsewhere as Autonation Cadillac doesn't care about customer satisfaction!Hello, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please contact us at (561) 291-6025 so we can understand your situation better in order to try and turn your experience around. Thank you, AutoNation Cadillac West Palm Beach
2016 Escalade Cruise Control
by 2016Escalade on 04/15/2024The cruise control sensing module had to be replaced. Brad was my service writer and was very accommodating. The cost was a little more than I expected, The part was in stock and turn around time was good. Dropped the car off at 3:00 pm and… picked it up the following day.Hi, thank you for taking the time to share your feedback with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Tesla Model 3
by HGomez12 on 04/10/2024My husband and I had the best experience working with Abbi! His customer service was out of this world. I’ve never been so impressed with a car dealership the way I am with AutoNation Cadillac. Abbi helped make our car buying process… painless. Thank you!!Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Done right
by DD on 04/03/2024Received all details up front and smooth transactionHi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience
by Itsmekt on 03/28/2024Wow. GREAT exprience purchasing my new XT4 at Auto Nation. It was the 1st and so far only time I actually enjoyed buying a new car. If you stop by, ask for Constantine. You will be glad you did!Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Easiest car purchase ever
by mgbeecher on 03/04/2024Autonation Cadillac made my purchase of a pre-owned Honda HR-V quick, easy and hassle-free. I would recommend them highly.Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Cadillac West Palm Beach and we hope to be of service again in the future.
Great Experience
by ShaneAsmus on 02/24/2024I drove up from South Miami to work with Abi because all the dealerships down here are trying to rip customers off with Market Adjustment fees of $15k. Abi was honest throughout the entire process and it was an actual great experience… working with him!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Terry McKerchie
by TMcKerchie on 02/23/2024My salesman, Mike was extremely professional, and made the whole process seamless from start to finish!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
2014 XTS purchase
by F. DeLizio on 02/16/2024Mike Heinz and team were fantastic. All were responsive and professional. Great experience overall.Hello, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service with Jim and john
by Srinivasan on 02/14/2024Excellent price and excellent customer service by Jim and johnWe are pleased to hear you had such a positive experience with us, Srinivasan! If you ever need help, just give us a call. Happy motoring!
Bought my lease
by Nc12345 on 02/11/2024Took 4 hours to complete a simple buyout. Got it all the paperwork incorrect. Had us wait 4 hours in the corner of the showroom and made us feel like they were doing us a favor. Tried to even tack on 150 fee. Just a rotten experience from… start to finish and from everyone we met there. Still haven't gotten my title because they forget to scan my license and I had to email it to them.Hi, we are deeply disappointed by your experience at AutoNation Cadillac West Palm Beach. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6025. We hope to hear from you.
Top Tier Support, Staff and Service.
by Sharky910 on 02/02/2024I just leased my second vehicle from AutoNation Cadillac in WPB. Everyone (from reception to sales staff to management to finance) was welcoming, attentive, patient and helpful. The process was streamlined, relatively quick and entirely… painless. From both the product (my second XTS4) to the personnel who who placed it in my possession (the good folks at AutoNation Cadillac WPB) I am extremely pleased and offer my most heartfelt props and recommendation.Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Cadillac West Palm Beach and we hope to be of service again in the future. Have a great day!
Truck purchase
by Robert M on 01/30/2024Was purchasing a used truck for my company. Found trucks online that fit my criteria at 3-4 different dealerships. Mr Kelly from Autonation was honest and upfront from the very beginning about price and timetable to have done. Other… dealerships wouldn’t give me price or said I’d get best price when I came in to dealership. Mr Kelly did a great job communicating at all times and had truck ready for me when he said he would. Drove over 3 hours to get truck when I’m surrounded by other car dealers near me. Such a great transaction that Mr Kelly is looking for me another truck right now!Hi Robert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service advisor was great!
by Jackson on 12/27/2023Jackson the service advisor was great to talk with and very helpful. All people involved in my service were great!Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Misdiagnosed and lied to
by UNHAPPY on 12/17/2023On 12/06/23 I had an appointment to have a diagnostic test.on my vehicle I informed the service consultant I needed brake pads. After about a hour he returned with an estimate of 1400$ for a new battery brake pads and new rotors after… looking at the estimate he presented I told him that I had just checked my rotors before I arrived at Autonation West palm beach and there was not a need for new rotors he replied that brake pads can not be changed without replacing the rotors. I told him that was not true and to remove the rotors from the estimate given to me. Upon his return he brought a new estimate totaling 1200$. My replied was how is it you removed 700$ from the 1400$ estimate and the total is still 1200$. He said oh they forgot to add some things the 1st time. I said give me my keys this place is a scam and I woild never return. He said ok the will be 274$ I asked for what he replied for diagnosis. He said we told you you needed a battery and brake pads and rotors. Aftrr I paid the 274$ and left. I went down the street to autozone to have the battery tested there was nlno need for a new battery my atlernater was bad not the battery. The battery was in fact good..So I paid 274$ to.be lied to overcharged and misdiagnosed. These people are terrible and will never get my business again. I.will tell everyone I know to stay away bad business. .Hi, we're sorry to hear about this experience and will share your feedback with our team for internal review.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Nora Sutter on 09/04/2024