Customer Reviews of Mercedes-Benz of Wesley Chapel
Review type:
Seamless Buying Experience
Easy
by J Alonso on 04/28/2023There was no pressure and very little negotiation. Claude was great and continued to help after the fact. It was a longer process since it was a Saturday, but overall not a bad experience.Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Diane Kull
by Diane37148 on 04/19/2023pleasant and professional as usual - Brian is a valuable assetHi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
engine noise
by bkozlowski on 04/17/2023Wow what a difference from my last experience. Starting with Stephanie and Bryan. It was a pleasure to receive service from that team.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Wesley Chapel. Please don't hesitate to reach out if there's anything additional we can do for you.
Claude Gourzong
by Chelsie on 04/18/2023Excellent manners & great customer service. He’s a people person whom ensures you get the absolute best care & servicesHi Chelsie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Wesley Chapel. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Julian Franc on 04/17/2023It was a great experience, starting with Bryan Fernandez. I really appreciate the level of service/ quality. Great job guys.Hi Julian, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!
Austin is the best service manager at any Mercedes dealer.
by Sturker1111 on 04/15/2023I had a great experience with the Westley Chapel dealership. Austing was very professional and friendly. I needed to be out of the service at a certain time and he made sure that was out of there exactly as he promised. Great service and… friendly staff. Thank youHi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Wesley Chapel. Don't hesitate to call us if you ever need anything. Be safe on the road!
Buying the Porsche Cayenne was Great!
by Jason D on 04/13/2023MB of Wesley Chapel worked out all of the trade deals over the phone in a very straightforward manner. Nothing changed in person at the dealership. Claude G was fantastic. He handled the transaction with diligence and made us very… comfortable during the transaction.Hi Jason, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Wesley Chapel! Don't hesitate to call us if you ever need anything. Be safe on the road!
Reliable Service
by Big Wheel on 04/11/2023I take my car into this dealership for all services and routine maintenance. I’ve never had an issue with them. Susan is the best representative to work with!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Wouldn’t recommend
by Kerauts on 04/03/2023Nice dealership, car salesman as part of the buying experience itself was fine… but once the transaction was complete there’s no interest in making sure you’re whole. Unfortunately the spare key that I was given was for the wrong vehicle… and I only noticed it after the fact. Despite emailing my salesman and initially being told in email that they’d put in a service ticket to get me a new key cut I was ultimately ghosted and never heard anything. I contacted the dealership and requested to speak to the service manager since, after all, I do have a key for some random vehicle that’s likely on their lot. But after leaving my contact information I have yet to hear anything. After buying a luxury vehicle you’d think that you shouldn’t have to be out hundreds of more dollars to get another key for partners or as an emergency backup.Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (813) 200-7788 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Sales
by Veronica on 03/28/2023My Experience at Mercedes of Wesley Chapel was great. Sale Rep was very informative and knowledgable about the vehicle I purchased. Did well with interest rate assistance.Hi Veronica, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
2020 - C300 LOVING IT!!
by PauletteB on 03/17/2023We went in for service questions on 03/11/23, no intention, whatsoever, to buy a "new to us" car BUT we were lucky enough to be greeted by Rodney Pickens at Wesley Chapel Mercedes who deftly answered all our service questions and only had… to ask "Anything else I can assist with" before we knew it we were looking at the CPO cars on the lot and drove away with a gorgeous Arctic white C300 with dual colored leather interior and we now find reasons to drive everywhere! The car is comfortable, sporty, quick and looks are beyond compare. Starting to thing the S63 will feel abandoned becoming the "weekend" car. LOL! Can't recommend Wesley Chapel Mercedes enough, great facility, wonderful, friendly staff in all departments. We will definitely be repeat customers!Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great customer service
by Eddiem310 on 03/16/2023I had to replace my current car and Mercedes at Wesley Chapel helped me get into a new car.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
One year anniversary
by Sandy Roth on 03/14/2023After one year with my new 300 it was time for service and that went as smoothly as the sales event had gone. Mike was efficient, friendly and helpful - what one expects from Mercedes.Hi Sandy, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by penda30 on 03/09/2023My issue wasn’t resolved and it is disturbing to have technical issues with a new car. Even though I didn’t have to pay anything, the time you spend going back and forth is priceless.Hello, thank you for taking the time to leave us feedback. Please call our General Manager at (813) 200-7788 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Exceptional Service at Mercedes-Benz of Wesley Chapel
by Karla M on 03/07/2023I recently brought my vehicle to Mercedes-Benz of Wesley Chapel for a routine maintenance checkup, and I was thoroughly impressed with the level of service that I received. From start to finish, the staff was friendly, knowledgeable, and… professional. What stood out to me the most was the exceptional service provided by Michael, the service representative that I worked with at Mercedes-Benz of Wesley Chapel. He was incredibly helpful and patient, explaining everything that was going to be done to my vehicle in detail and answering all of my questions thoroughly. He also provided me with a detailed estimate of the costs involved, so I knew exactly what to expect. The maintenance work was done quickly and efficiently, and the staff kept me informed throughout the process. When the work was complete, my vehicle was returned to me in pristine condition, and everything was running smoothly. Overall, the service at Mercedes-Benz of Wesley Chapel was exceptional, surpassing the experience I had at another location in Tampa. Michael and the rest of the staff were attentive, knowledgeable, and went above and beyond to ensure that I was satisfied with the work that was done. I highly recommend this dealership for any vehicle service needs and look forward to working with them again in the future.Hi Karla, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service
by ACollins on 03/06/2023Excellent service and staff! Thomas is wonderful to work with and always takes care of our cars.Hi Acollins, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Friendly and Fast
by FabFLMom on 03/03/2023Thomas was great and had me in and out quickHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Excellent rep and customer service
by Padreisla on 02/25/2023Excellent customer service, made sure we were comfortable while waiting and everything was working as expected.Hi Padreisla, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great work
by Ricklmabe66 on 02/25/2023Very good service. I just moved here and am A very loyal Mercedes customer. Customer service was excellent.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Representative
by Bonnie Brown on 02/23/2023My Service Representative went over and above in providing excellent serviceHi Bonnie, we are pleased to hear you had such a positive experience with us, Bonnie Brown! If you ever need help, just give us a call. Happy motoring!
Omer
by Msmisty1 on 02/11/2023Salesman was very professional, courteous, knowledgeable, and hospitable.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz Sprinter
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Phoenix Grant on 06/23/2024