Mercedes-Benz of Tampa
Customer Reviews of Mercedes-Benz of Tampa
Review type:
DO NOT BUY A CAR FROM THESE PEOPLE.. GO TO ANOTHER DEALERSHIP...
by mad_customer on 03/09/2018After agreeing to purchase a $115,000.00 car you would expect not to be over billed for registration fees and also expect the vehicle to be detailed. Unfortunately this dealership tries to make money by screwing you any way they can.… When I asked what was the $699 fee on the paperwork the manager told me that's just extra profit..... really... When I asked about the car being detailed before it gets delivered my salesman told me he has it in the back being done now...Great!!!! When the car arrived clearly it had not been polished or waxed.. maybe they washed it. When I called and spoke to the sales manager he said they detailed it about a 45 days before... so which is it? $115,000 car and you dont give it another polish and wax after it sat on your lot for 45 days... I ended up having it done locally a day after delivery and asked them to reimburse me for the $345 which they refused..2 weeks later they then tried to tell me that the car i traded in had a problem with the air condition and somehow that is now my fault. I asked for the new one i was purchasing to be fully inspected and they had it done... why they didn't ask me to do the same prior to the trade? This is why they are not paying me the reimbursement of the $345 detail. Really? So if there was no so called problem with my trade in would they have paid me? I dont think so. How about being charged double for motor vehicle registration fees and then having to fight to get my money back which to this day I have been told a check would be sent to me and its been almost a month now.. come on...And not to mention prior to paying them I told them exactly what the motor vehicle fees were and they still double charged me. Had i not said anything they were not going to be refunding me anything... I will believe it when i actually receive a check.... All in all this was a terrible car buying experience. I would tell you to stay as far away from this dealership as possible because they dont care about people or taking care of the customer... all they care about is how much they can get out of your wallet... from the salesman to the general manager this was the worst car buying experience I have ever had...best auto buying ever!
by mike232 on 09/27/2016My wife and I bought a new E class the end of Aug. Still can't believe how good the buying experience was. If you had told me before that buying a new car could be so hassle free and actually enjoyable I would have thought you were crazy.… Ask for Fausto and pick out your MB with him.Great Dealership
by jcapezzuti on 04/27/2015This was my third purchase at MB of Tampa. They take great care of their customers and go out their way to ensure a pleasurable experience. Highly recommend MB of Tampa and the Team.Thank you for visiting us at Mercedes-Benz of Tampa and leaving a positive review. I am pleased to hear that our team provided you with excellent customer service, going out of their way to do so. Please let us know if we can help you in the future. Bob Murray, General Manager, 813-580-5251
Exemplary sales and customer service skills!
by tdorsett on 04/16/2015I was in the market for an E or S class Mercedes Benz, and I happened to meet Cary Jedlovec at Mercedes Benz of Tampa through an email inquiry about a car featured on their website. He was a breath of fresh air when compared to the service… I had received at another local Mercedes Benz dealership. He invited me to come over to Tampa at my convenience to come and test drive the car that I was interested in. From the moment I got there, Mr. Jedlovec took the time to explain and show the different features of the S class. Although I did not purchase that day, Mr. Jedlovec would keep in touch with me and would follow-up with phone calls and emails of good deals for me. In the end, I chose a 2014 E350 which Mr. Jedlovec as promised drove my new car to my house in Orlando from Tampa. I love my new car, and I'm so glad that I took my time and met Mr. Jedlovec. Thank you so much Mr. Jedlovec for your exemplary sales and customer service skills! If I am in the market for another Mercedes Benz it will be with you at Mercedes Benz of Tampa and not at my conveniently located dealership.Thank you for taking the time to write a review about your visit to Mercedes-Benz of Tampa. We are glad to hear that your experience with Cary was exemplary. Enjoy your 2014 E350 and please let us know if there is anything we can assist you with going forward. Bob Murray, General Manager, 813-580-5251.
Top of the Line Sales Reps for Top of the Line Car!
by BenzQueen on 04/16/2015I have encountered Sales Representatives before and they have been ordinary. At the Mercedes Benz of Tampa Bay, I have encountered Richard Harris and Gary Green as Top of the Line Sales Representatives. They are extraordinary. My older… model Mercedes had broken down on me, but in the past, it had served me well. I was not planning on departing from my car at the moment. It wasn't until I had an encounter with Gary and Richard that I really felt that if there was going to be a time for me to part with my older model vehicle, a 2003 C240, that the time was now. After hearing all the wonderful things Richard and Gary had to say about being a member of the Mercedes Family and test driving a 2012 C250....I was actually at the right place, at the right time, with the right sales reps, purchasing the right car for me. I know the car spoke for itself to me but it really did help hearing the comforting words of my sales reps that help me make the decision to purchase my new-used 2012 C250 Mercedes Benz. Those guys took me around and introduced me to all parties involved in finalizing my purchase. My time was valuable to them and they treated me as such. I love being a member of the Mercedes Family!Mercedes-Benz of Tampa
by sprinter6 on 03/11/2015Mercedes Benz of Tampa salesman Adrian Sanderson sold me two (2) new M/B's in a week. One was a black S550 Coupe. Very sweet ride. Adrian is very knowledgable and knows what he can and can't do. No BS. He also sold me a Sprinter and… is an expert with those too. The dealership as a whole, including service is top notch. No more BMW's for us...Wonderful Experience
by smartguy3 on 03/07/2015We purchased our SMAT car on line with Kevin Choo. Everything was done before we arrived and the car buying experience was total stress free.Impeccable
by mercedes_owner on 02/28/2015I was referred to a Mercedes salesperson (Kern) through a good friend, and from the time I spoke with him on the phone, met at my car door when arriving at the dealership and presented to Kern and driving off the lot in my new Mercedes, the… whole experience was IMPECCABLE. There was no hassle, they talked me through every step, treated me with respect and dignity and made me really proud of becoming a Mercedes owner. I heard about the "Mercedes experience" and how they treat you, but to experience it for yourself was amazing. I immediately called my sister and referred her. I love it!!!Best Sales Experience
by MsCandi on 01/20/2015From the time I spoke with our sales rep through sitting down with the finance team I was treated with respect and courtesy. I never felt pressured to make a decision. All my questions were answered and I was allowed to take my time. Very… professional and knowledgeable team. I was quite surprised actually! I would recommend Mercedes-Benz of Tampa to anyone looking for a hassle-free purchase experience. They took the stress out of the car search!Thank you for the great review of Mercedes Benz of Tampa! Please let us know if we can do anything at all for you in the future. Bob Murray General Manger 813-579-2138
First Time Car Buyer
by TampaKing on 12/16/2014This is the first time I have bought a car from a dealership. I could not have asked for a better car buying experience. This isn't the first time I have been to a dealership, Just the FIRST time everything I felt at ease and actually went… ahead a purchased a vehicle. I purchased one of the least expensive cars on the car lot, but I was treated like I bought the most expensive car.Thank you for taking the time to tell us about your visit to Mercedes-Benz of Tampa. We are so glad to hear that your experience was next to none the best you've ever had. Please let us know if there is anything we can assist you with in the future. Bob Murray General Manager 813-579-2138
Service beyond compare!
by judy_m on 12/13/2014I would recommend Mercedes-Benz of Tampa wholeheartedly. I have complete confidence in their knowledge of their vehicles and complete trust in their customer service. I dealt with Mark Gray who went above and beyond with his customer… service both before and after the sale. He made sure I was happy with the vehicle, got me exactly what I wanted, and he followed up after the purchase. He wanted to make sure I was aware of all the features and am comfortable driving the car. Mark made the whole experience seamless and I am so happy with my purchase! Mark and his team truly make me feel like my car purchase is important to them and that they will be there should I ever have any questions in the future. There is no doubt that I will purchase my next vehicle from Mercedes-Benz of Tampa as a result of this car buying experience.Judy, Thank you so much for taking the time to write a review for Mercedes-Benz of Tampa. We are glad to hear you had a good experience and that Mark took great care of you! Please let us know if you need anything in the future. Bob Murray, General Manager, 813-579-2138.
Outstanding Costumer Service
by cjf1 on 12/08/2014I was very impressed with the excellent service provided to me by the Sales and Technical Associates. Vito, Ryhan and Joey thanks again. I will definitely recommend Tampa Mercedes Benz to friends and family.Thank you so much for taking the time to write a review for Mercedes-Benz of Tampa. We are glad to hear you had a good experience and that Vito, Ryhan, and Joey took great care of you! Please let us know if you need anything in the future. Bob Murray, General Manager, 813-579-2138.
I would recommend Mercedes-Benz of Tampa wholeheartedly. I have complete confidence in their knowledge of their vehicles and complete trust in their customer service. I dealt with Mark Gray who went above and beyond with his customer service both before and after the sale. He made sure I was happy with the vehicle, got me exactly what I wanted, and he followed up after the purchase. He wanted to make sure I was aware of all the features and am comfortable driving the car. Mark made the whole experience seamless and I am so happy with my purchase! Mark and his team truly make me feel like my car purchase is important to them and that they will be there should I ever have any questions in the future. There is no doubt that I will purchase my next vehicle from Mercedes-Benz of Tampa as a result of this car buying experience.
Exceptional Service
by bowena on 12/05/2014I have leased several cars from this dealer. Very well run operation. The people are knowledgeable, friendly and reasonable. I considered looking at other cars this time (Tesla, BMW), but went back to this dealership because I felt… comfortable with the people.Thank you so much for taking the time to write a review for Mercedes-Benz of Tampa. We are glad to hear you had a good experience and that we took great care of you! Please let us know if you need anything in the future. Bob Murray, General Manager, 813-579-2138.
Professional & Personal
by RajNewYork on 12/02/2014From the very first step into the dealership to driving away in my new vehicle, the management & staff were exemplary. I was amazed at how responsive and personal every interaction was, regardless of which staff we dealt with. Our… salesperson, Antonio, and the finance manager, John Fallon, really made it a win-win experience. And I plan on buying all my family cars from them.Raj, Thank you so much for taking the time to write a review for Mercedes-Benz of Tampa. We are glad to hear you had a good experience and that we took great care of you! Please let us know if you need anything in the future. Bob Murray, General Manager, 813-579-2138.
Great dealer!
by Nirvason on 11/21/2014Leased a 2014 CLA250 here, got a great deal from Mike, everyone I had communicated with is super nice and helpful, I highly recommend this dealership.Smooth Transaction
by E400Coupelover on 11/11/2014Bought a 2015 E400 Coupe from Blake Petrich. He was very professional, knowledgeable and courteous. The process from taking a test drive, going through financing and taking delivery was very smooth. There was no pressure to purchase… add-ons. MSRP was discounted and the trade was fair. This was an easy stress free transaction. Lea was splendid during the delivery process. She was pleasant and did an excellent job going over the features of the car. Overall, it was a 5 star experience.Exceptional customer service!
by CourtneyIRB on 11/03/2014We recently purchased our GL550 from Vito Bosco of Mercedes Benz of Tampa. He was efficient, courtesy, and made it easy to do business. I would recommend him to friends and family as I truly appreciate his kind, professional demeanor. Will… be heading back to Vito for our next purchase.Just Bought C class 2015
by joanne32 on 09/18/2014Mercedes of Tampa Bay go out of their way to make the transaction seamless. Simon was great to work with and will work with him again on my next MercedesNew 14 C-Class
by dwfl on 08/28/2014Recently bought via MBTB - Great experience - Sales professional (Julie B) was professional throughout - Would recommend the car, the dealership & Julie BExcellent customer service
by dkazarian on 08/03/2014The dealership bent over backwards to accommodate me. They were very helpful and not pushy. Went beyond the call to keep me happy. I didn't buy the car because it was used (although in magnificent condition) but didn't have the safety… features I was looking for. I'll probably buy a new car from them if they have one equipped like I want it.Thank you for your review about Mercedes-Benz of Tampa. We are glad that we could take care of you. Please let us know if there is anything else that we can do for you. Bob Murray General Manager 813-579-2138
Painless
by marnij on 07/29/2014I am leery of car dealers, but working with Keith A of MB of Tampa, was painless. No last minute switches or surprises. And he responded quickly to all my questions. It was as you want the car buying process to be.
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLB-Class
Mike, Thank you for taking the time to review Mercedes-Benz of Tampa. We take pride in exceeding our customers' expectations so I am thrilled to hear that you had a good buyng experience. We value your business and look forward to working with you again. Alex Glickman, General Manager
by service_1 on 09/29/2016