Customer Reviews of Ed Morse Sawgrass Cadillac
Review type:
My Disappointing Experience with Ed Morse Sawgrass Cadillac
by Jaser on 12/23/2024I recently visited Ed Morse Sawgrass Cadillac to inquire about a vehicle I found on their website. The car was advertised at a seemingly fair price, aligning with the Manufacturer’s Suggested Retail Price (MSRP). However, upon speaking… with the dealership, I was shocked to learn they intended to charge me over $30,000 above the MSRP. This is blatant false advertising and a disappointing tactic to lure customers into their showroom. The price discrepancy was not disclosed on the website, leaving me feeling misled and frustrated. As someone who values transparency and honesty in business, this experience has left a negative impression. I would caution potential customers to verify all details before visiting this dealership. Trust is a key factor in making such significant purchases, and sadly, my experience here lacked that. I hope Ed Morse Sawgrass Cadillac reevaluates their practices to ensure a fair and honest experience for future customers.
No credit for payments made.
by Joeaguiar on 01/22/2022This dealership only cares about collecting payments and crediting the customer. This dealership received my lease payments of $4,550and refuses to credit me for these payments.We regret to hear that you had a negative experience with us. In an effort to better understand your experience, we would appreciate an opportunity to speak with you. Please feel free to reach out to our Assistant General Manager, Chris Atkins, at ChrisAtkins@edmorse.com. Ed Morse Corporate Offices
Dealership only cares about getting your money and they don’t care about the customer.
Thanks Scott
by Alberto Paim on 02/24/2020Like is as always customers service VIP. I make a emergency stop without appointment. I had a water ac leak my passenger site was very very wet . I stop the and Scott came to me very helpful and take in care about my issue in the same time… and the job was complete in the same day, I am very happy and thankful for Scott service.Thank you for taking the time to share your excellent experience with Scott! We are so happy he could help make your experience a breeze. Should you need anything, please don't hesitate to reach out. Ed Morse Corporate Offices
Thanks Scott
by Alberto on 01/20/2020Like as always Scott doing excellent job. I went there last week for las call appointment for flat tire and I make a comment about my door lock is not woks properly. couple our later I got the call from him. Scott was contact to my warrant… company and get approval to fix my door . He doing amazing job there I can not ask for more. I just like to say thank you for your excellent service. Alberto PaimThank you for the kind review! We are dedicated to providing a welcoming, quality experience for all customers, and are pleased to see that you felt that during your visit. Please let us know if you need anything else! Ed Morse Corporate Offices
Review
by DianeRo on 07/22/2019updated 07/29/2019Todd is always thorough.We are happy to hear that, Diane. Thanks for taking the time and letting us know! Ed Morse Corporate Offices
Ed Morse Cadillac Service Department Review
by Adam.G. on 07/18/2019I had to bring my Escalade ESV in for service. I have been getting service through the Ed Morse team for years, primarily from Scott Supko and his team. When you own a Cadillac, you expect a certain level of service. I am taking the time… out of my very busy schedule to write this review and state that Scott and the service crew 1000% exceed those expectations each time.Thank you for the 5-star rating! Please let us know about the excellent experience you had with our team. Ed Morse Corporate Offices
Excellent Service
by Diane925 on 07/09/2019updated 07/15/2019They were waiting and ready for me when I showed up for my service appointment. Went the extra mile and took care of recall items that are normally handled during the week.We're so glad you received such excellent service during your visit to our dealership. Thank you for the great rating! Ed Morse Corporate Offices
Routine Service Inspection
by Torque Conv on 06/11/2019Took My Car In On May 2019 For Thr Fourth Time To Have This Continuous Torque Converter Issue Fixed!...They Claimed They Have Finally Solved The Problem Starting Jan 2019!...Not true because my car is still skipping & doing a jerk motion it… just isn't driving smoothly like it was before this issue started & im truly aggravated!..i think they're over looking something & they need to find out what the true problem is & fix it for real insted of assuming they know the problem & claiming they fixed it for the fourth time!Thank you for bringing this to our attention. We hold high expectations of our staff when it comes to customer service and it's disappointing to hear that you did not experience that amongst the entire team. We hope that we have another opportunity in the future to prove that to you. If you need anything further, please don't hesitate to reach out to Mike Byrne, Service Manager, via email at MikeByrne@edmorse.com. Ed Morse Corporate Offices
Great Service
by RB$$$$$ on 05/16/2019updated 05/23/2019Thank you for taking care of my oil change and tire rotation while I waited. Great work!We're so glad you received such excellent service during your visit to our dealership. Thank you for the great rating! Ed Morse Corporate Offices
Excellent Service
by LauraJean on 04/26/2019updated 05/06/2019Had a nail in my tire I stopped there and they took me right away. Super friendly and great service.Thanks for the 5-star rating! We appreciate you sharing your experience with us and for being a loyal customer. Hope to see you again soon! Ed Morse Corporate Offices
Where to begin.
by Chasnbonnie on 04/29/2019The first mistake was purchasing a 2016 Cadillac ATS coupe 3.6 from a Hollywood Chrysler dealership off 441 in Hollywood. I was sold a beautiful vehicle one of a kind, that was someone's huge problem. The people at Ed Morse bent over… backwards from the service department, service managers, mechanics trying to repair one problem, that can't be fixed. Drain tubes in the sunroof hold water when the vehicle gets wet, I've been hearing this for a year now and it is annoying. So, Cadillac made a very expensive car with a noise that can't be FIXED!!!! They gave it there best trying to make this noise go away. Cadillac believes that if you hear this, we're sorry, if you don't hear this, we're happy. Don't purchase a ATS coupe. To all the people at Ed Morse I thank you very much. The car will sit, I'll find another way to get around till I can pay the balance down and trade it in and pass it off as it was passed on to me.We're so glad our team in the service department could provide such an excellent experience during your visit. Thank you for the 5 stars! Ed Morse Corporate Offices
Cadillac Escalade Service
by Ulises Perez on 04/10/2019Extremely Professional!!!! Top notch service!!!!We're so glad you received such excellent service during your visit to our dealership. Thank you for the great rating! Ed Morse Corporate Offices
Mr
by Marvleto on 04/01/2019The service and advisor were great Your autmated appointment system not so muchWe appreciate you taking the time to share your review and provide us with feedback. We take all feedback seriously and will be making note of this. Please let us know if you need anything. Ed Morse Corporate Offices
Mrs. Angila O'Connor
by Mrs. Anne on 03/14/2019My experience at Ed's Morse Cadillac is always pleasant. The service reps are always polite, kind and helpful. the service of my vehicle one down in a timely manner as I waited. Service well done. will always bring my business to Ed Morse… Cadillac. When I come with service I always request Richard Kahn he's one of the best. Thank you Richard for your kind service.Thank you for the kind words! We appreciate your business. Ed Morse Corporate Offices
A Great Place to Bring Your Cadi
by prmonte1 on 03/14/2019Knowledgeable techs. Prompt service.Glad to hear it! We look forward to your next visit. Ed Morse Corporate Offices
Quick Oil Change
by B. Folks on 03/13/2019My wife tells me she needs an oil change at the last minute right before we were going to take a road trip. I called Scott to see if he could fit me in they did really fast he saved the day. ThanksThanks for the wonderful review! Ed Morse Corporate Offices
Great service
by Kevin B on 01/19/2019My service rep Scott is great. Always makes sure to get things done quickly and without hassle or delay.We are so glad to hear it! Thanks for taking the time to share your experience. Ed Morse Corporate Offices
Thanks for the kind words, Kevin! Ed Morse Corporate Offices
Excellent friendly service
by JeanneT on 10/31/2018updated 11/07/2018The service dept is so accommodating. Very friendly and extremely helpful and I knew everything that was going on and how long it was gonna takeThat's what we love to hear! Thank you for the kind words. Ed Morse Corporate Offices
Jason Walton
by mjcontactsolutions on 05/10/2018updated 05/24/2018Richard Khan is truly an asset to this delaership. He made my multiple service experience to something I look forward to.Thank you for the review and for recommending Richard! We appreciate your business. Ed Morse Corporate Offices
Great
by idonothave1 on 01/22/2018We had a great experience buying our car from Ed Morse Sawgrass. Our salesman, Ferris was wonderful. He was thorough, informative, and very helpful. He is a great salesman. This is the third car we leased from him and will go back again. He… spent a lot of time explaining how different things in the car worked. Would recommend him to anyone.Thank you for sharing your 3rd leasing experience! Ed Morse Corporate Offices
The Service Department is very Unprofessional
by luismartinez75 on 09/09/2016Simply HORRIBLE! Don't service your car here. If you don't care to read the entire story, don't, but don't go here. Go to Vera, drive to Williamson, Braman or any dealer, but not here. HORRIBLE customer service, and lie after lie... can't… image a luxury brand like Cadillac will do nothing about this. What a bad experience. I had to hunt down Larry, my service advisor, for over a month to get an appointment. I have texts, calls, etc. He finally responds and tells me to come in a few weeks because he is "slammed"! Mind you we are bringing back the Escalade to fix items that he didn't fix the last time we took the car in. He asks me to text him at 7am so he can confirm with me he can get me a loner car. I text him and he confirm and I send my wife on our daughters birthday to drop off the car and leave it for the service and other fixes. She arrives and Larry as soon as he sees her picks up the phone and pretends to be on a call, just points to her and waves her with his hand to tell her to wait for him inside. She goes inside and waits and waits. Nada... never mind that we have an appointment, never mind that he knows we've been trying to get a hold of him for weeks to get the car repaired. She gets tired of waiting and goes into the Enterprise office to ask if they have cars and if there is anything she can do to speed up the process since she has been there for 30 minutes waiting on Larry. They tell her they don't have ANY loaner cars available. So she decides to leave. Larry sees her leave and goes after her and tells her to wait longer that he will get her a car. Obviously she doesn't believe him since he had CONFIRMED the car with me at 7am that day... so he lied. I then called the service manager or something like that, a guy named Mike Byrne. Left him 2 voicemails letting him know how upset we were and you know what he did... NOTHING. No call back, no text, no email. Just ignored it. No wonder Larry does handles his customers like that. His managers don't even return customers calls. (BTW, I was never rude, disrespectful or in any way offensive towards Larry or Mike. I shared the same story and asked for a call. Nothing more.) For what I see Mr. Ed Morse must be pretty successful in his endeavors, since I see his has multiple dealerships. A little advice Mr. Morse; you would do better if you had managers that made customer service their TOP priority. Sometimes when a business grows too large these details fall through the cracks. It happens... and that's why these platforms help, to let other customers know where each business is failing (or thriving) so that they hopefully avoid the same or similar bad experiences. In the end I took my car to Vera Cadillac, and the service manager was VERY polite and professional. He resolved my issue with courtesy and efficiently. No drama. Didn't have to wait over a month, didn't get lied to and he was on point, didn't have to wait at all. Thank you! I have owned several GM cars for over a Decade. I bought the new Cadillac Escalade when it just came out 2 years ago... got one of the very first ones. I went out all the way to Daytona to Ritchie Cadillac to buy it. And it has had several issues like most new models do on their first version out. But the car is great. The issue has been the service from Ed Morse Cadillac in Sawgrass. I hope they address this so they don't piss off more customers. BTW Larry, my name isn't Mr. Carrillo. It's Mr. Martinez. That's my wife's last name.
Ed Morse Sawgrass Cadillac & the Ed Morse Auto Group including its subsidiaries, consists of 49 locations that house 71 automotive franchises, 14 motorcycle franchises, and 12 other businesses including 25 domestic and import brands, a Clarion Inn hotel, a NAPA Auto Parts retail store, and a 240,000 square foot Parts Center. In addition to our inventories of new vehicles, Ed Morse Auto Group offers a wide variety of pre-owned vehicles in a wide variety of makes and models. Each of our Ed Morse Auto Group locations also offer a service center ready to keep your car in the best condition possible. Get in touch with our team to learn more about the vehicles and services we have to offer at Ed Morse Auto Group.
- Television
- Express Service
- Authorized Parts Store
- Drive-In Service Area
- Complimentary WiFi
- English
- Spanish
We apologize for the frustration and disappointment caused by your recent experience. It’s important to us that customers feel confident and informed throughout the purchasing process, and we regret that this wasn’t the case for you. Your feedback will be shared with the appropriate teams to help address these concerns. Please do not hesitate to reach out to our General Sales Manager, Adam Friedman, via email at AdamFriedman@edmorse.com. Ed Morse Corporate Offices.
by Ed Morse Corporate Offices on 01/02/2025