Fields Cadillac
Customer Reviews of Fields Cadillac
Review type:
awful experience
by jeff on 05/22/2025OK ,, i wrote a review couple weeks ago and was asked by Fields GM Steve Vargas to take it down and he would work on resolving the issue. he did nothing but try to DOUBLE the price of a car we basically already owned.he's the most dishonest… person ive ever delt with.Heres what transpired...my wife brought her car a 2017 in for oil change, it also had a problem , she was talked into buying a 2022 , mostly because shes a Disabled Veteran and needs a reliable car to get to the VA multiple times a week.After getting home she realized it was not financialy a good idea.She called Darla ( not much better than Vargas)the next day, and asked if can just bring back and get her old car back , she said No Problem but had to wait until Monday , it was Saturday. My wife went on Monday only to be told she had 2 options , one was to keep the 2022 , the other was to buy back her old car.Oddly enough im not sure how the sold her and registered the 2022 because she never got the 2022 insured ??i mean did they forge insurance?? there was NO change to our insurance at all.pretty sketchy. so they offered her her old car back at the same monthly payment she had on it , she owed 3 more years ,, but they told her had to pay for 6 years, so would had to pay Double what she owed.its been weeks and Steve Vargas has not tried in the least to resolve this. Only to insist she would have to pay Double the amount.Courteous Care
by Sambo on 09/21/2021Clean, sedate, polite , no shenanigans professionalOwner
by Sylvia on 01/04/2019Fields Cadillac in St Augustine was easy to work with. My salesman Al went out of his way to make everything a pleasant buying experience. Next time I am ready to purchase a car I’ll call Al first.Bob Houssami
by Ramonia on 03/08/2017updated 03/18/2017Well, thanks for my birthday gift. My husband stated Bob was great and I appreciated his follow up with me when I have been extremely busy with my family and profession. I would only recommend the Fields location in St. Augustine because… they are very welcoming and professional.Happy Birthday and congratulations on your new vehicle! It's our please to serve your automotive needs. Please stop and say, hi, next time you drop by Fields Cadillac St. Augustine and let me know if there is anything else we may do to elevate your ownership. Warmest Regards, George Clark, General Manager.
Brandon Baker & Pier Coutoune are terrific!
by jack2016 on 11/11/2015This is what a Cadillac experience is supposed to be like. Brandon & Pier treated me with all the class you hope for. They were knowledgeable, gracious, and my transaction was conducted with transparency. Everything was "as promised".… Fields really plays at a higher level in terms of customer care.Thank you for your positive comments, I am so glad to hear that you enjoyed your visit! If there is anything further we may do to help in the future, please feel free to reach out to me directly. It is our pleasure to serve your automotive needs. Best Regards, Garry Redig, General Manager.
Wonderful Experience with purchasing!
by chella2 on 04/20/2015We went to visit Ron Palmer at Fields Cadillac by the outlet mall to see what we could find, and although they didn't have something that matched our needs at this particular store, they were able to find us the perfect fit within the… Fields used inventory! They had it delivered to the store and we were on our way the next day! The experience that we had at this store was incredible! Our sales person was John Cummins, and he took great care of us, plus whenever you buy from Fields, you become a part of the "Fields Family," and not just the car we just bought from them, but our other car as well! That means that we can stop by the "Pit Stop" any time for them to top off our fluids, re-fill the air in our tires with nitrogen, get a car wash, and grab breakfast or lunch while you wait - all complementary! This totally blew my mind, so in case you're in the market for a car, I wanted to share our experience!Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Garry Redig, General Manager.
Fields Cadillac - Phenomenal car buying experience
by cadillac13 on 05/31/2013updated 06/10/2025From the minute you arrive at the dealership everyone treats you like you're a member of the family. It was great working with Jeff N. Jeff is very knowledgeable and personally walked me through all of the features that were available on… the car. Jeff made car buying very easy and fun. Brandon B. also did a great job in walking me through and answering all of my questions regarding the paperwork that's associated with purchasing a vehicle. Jeff and Brandon along with the Fields family made for a phenomenal car buying experience. I will highly recommend Fields Cadillac to my family and friends.Thank you for your excellent remarks! We'll be sure to give Jeff and Brandon a pat on the back. We're delighted to have exceeded your expectations! The next time you come in for your car wash, please swing by my office and let me know if there is anything else we can do to elevate your ownership experience. Welcome to the Fields' family! Sincerely, Rocky Elli - General Manager (relli@fieldsauto.com).
Cadillac Escalade
Cadillac XT5
Cadillac XT6
Thanks so much for taking the time to leave these kind words! We're so pleased that our team took great care of you here at Fields Cadillac.
by Fields Cadillac on 09/22/2021