Fields Cadillac
Customer Reviews of Fields Cadillac
Review type:
awful experience
by jeff on 05/22/2025OK ,, i wrote a review couple weeks ago and was asked by Fields GM Steve Vargas to take it down and he would work on resolving the issue. he did nothing but try to DOUBLE the price of a car we basically already owned.he's the most dishonest… person ive ever delt with.Heres what transpired...my wife brought her car a 2017 in for oil change, it also had a problem , she was talked into buying a 2022 , mostly because shes a Disabled Veteran and needs a reliable car to get to the VA multiple times a week.After getting home she realized it was not financialy a good idea.She called Darla ( not much better than Vargas)the next day, and asked if can just bring back and get her old car back , she said No Problem but had to wait until Monday , it was Saturday. My wife went on Monday only to be told she had 2 options , one was to keep the 2022 , the other was to buy back her old car.Oddly enough im not sure how the sold her and registered the 2022 because she never got the 2022 insured ??i mean did they forge insurance?? there was NO change to our insurance at all.pretty sketchy. so they offered her her old car back at the same monthly payment she had on it , she owed 3 more years ,, but they told her had to pay for 6 years, so would had to pay Double what she owed.its been weeks and Steve Vargas has not tried in the least to resolve this. Only to insist she would have to pay Double the amount.Mr
by Bob on 12/27/2021Nice lounge area. Good communication. Easy to set appointment.Great Service Department
by Joe on 12/17/2021Great staff, great service and a very comfortable waiting room.Thank you, Joe! It means a lot to hear that you're a happy customer.
Routine maintenance 27 point check
by Greg Letnaunchyn on 11/30/2021Its good to have the 27 point maintenance check when you do you oil changes. There were no items identified so our Cadillac must be in good shape but it would be good to get some type of report on those 27 points so we know if there are… items to watch for or if we might anticipate a future replacement/repair. A simple green/yellow/red grade for the checked items would be very helpful information. We always appreciate the great service we receive at Fields Cadillac. ThanksCourteous Care
by Sambo on 09/21/2021Clean, sedate, polite , no shenanigans professionalThanks so much for taking the time to leave these kind words! We're so pleased that our team took great care of you here at Fields Cadillac.
Fast Friendly Efficient
by Rebecca on 08/31/2019Always helpful and efficient overall.Priceless
by Jmorse on 08/30/2019Oil change tire rotation front end alignment check car wash in and out little over an hourAwesome
by 32084 on 06/14/2019St. Augustine Fields always meets or exceeds my expectations awesome customer service- full satisfaction, trustworthy, loyal service each and everytime.Great Service
by Service on 05/17/2019All done promptly and courteously.Owner
by Sylvia on 01/04/2019Fields Cadillac in St Augustine was easy to work with. My salesman Al went out of his way to make everything a pleasant buying experience. Next time I am ready to purchase a car I’ll call Al first.Exceptional service
by Dianneb2 on 03/20/2017updated 03/31/2017Service was exceptional, quick, courteous and I would recommend this dealership to all my friends and family. They went above and beyond and we couldn't be more pleased.Thank you for your wonderful feedback! We do take pride in catering to our customers needs the best way we can. If there is any way we may further enhance your experience with us, please dont hesitate to contact me. Sincerely, George Clark, General Manager.
Great Service, no hassle
by Scottro on 03/24/2017I came in to Fields without an appointment and was met immediately by my service writer, Dan. Within a few minutes, my car was taken into service and I was advised of the problem and cost. It was repaired quickly. Fields offers a terrific… experience why you wait. I left in my car completely satisfied with Fields.Thank you so much for your kind comments. Im so glad you enjoyed your visit! We look forward to seeing you again soon. As always, we are dedicated to exemplifying only the highest level of service on every visit. Thank you for making us your automotive choice! Sincerely, George Clark, General Manager, Fields Cadillac St. Augustine.
Unsurpassed excellent service!
by RainerWriter on 03/17/2017State of the art customer service! Best we ever had, surpassing the very good service we had as former Mercedes and Lexus owner.Thank you for taking the time to review your experience with us! We will certainly let our team know how pleased you were with your experience and pass the kudos along to them. We are always delighted to serve your automotive needs. If there is any way we may further improve on your experience, please let me know. Best Regards, George Clark, General Manager, Fields Cadillac St. Augustine.
Bob Houssami
by Ramonia on 03/08/2017updated 03/18/2017Well, thanks for my birthday gift. My husband stated Bob was great and I appreciated his follow up with me when I have been extremely busy with my family and profession. I would only recommend the Fields location in St. Augustine because… they are very welcoming and professional.Happy Birthday and congratulations on your new vehicle! It's our please to serve your automotive needs. Please stop and say, hi, next time you drop by Fields Cadillac St. Augustine and let me know if there is anything else we may do to elevate your ownership. Warmest Regards, George Clark, General Manager.
Service
by CTSXTS2013 on 03/10/2017updated 03/18/2017Went in for oil change and needed to replace 4 tires. Price was the lowest and got a $100 rebate from GM.Thank you for stopping in! I want to personally thank you for the 5-Star rating and look forward to seeing you again here at Fields Cadillac St. Augustine for your next service interval. If you have any questions, or would need any further assistance, please stop in my office or look me up; I'm always available. Kind Regards, George Clark, General Manager.
Great Job
by Anita07 on 02/28/2017updated 03/10/2017I always have an excellent experience. Everyone is very helpful and kind.We are grateful to you for your favorable statements! I am glad to learn that you took pleasure in your recent visit to Fields Cadillac St. Augustine! If there is anything we may do to serve your automotive needs in the future, please take a moment to reach out to me straight away. It is our pleasure to attend to your automotive needs. Best Regards, George Clark, General Manager.
Fields Cadillac is great
by Floridagirl on 01/30/2017I've been dealing with Fields since they came to St. Augustine and have always received excellent service.Thanks so much for your helpful remarks and your business! Be assured knowing that we will do whatever it takes to make us suitable of your trustworthiness on each and every visit. Best Wishes, George Clark, General Manager, Fields Cadillac St. Augustine.
Service
by carlaraem on 01/09/2017Excellent service. Friendly and knowledgeableThanks for reviewing our dealership and for your excellent rating of Fields Cadillac St. Augustine. If there is any way we may further improve on your experience, please let me know. Best Regards, George Clark, General Manager.
Very happy with service
by Mcgalliard on 12/25/2016Very polite, very efficient. The people are all top notch, from the service manager to the in-take person to the receptionist.Im glad that you found your visit to be exemplary. If there is anything further we may do to better serve your automotive needs, please dont hesitate to contact me. Kind Regards, George Clark, General Manager, Fields Cadillac St. Augustine.
Field's service
by Scottro on 12/19/2016My advisor Dan was friendly and explained what I needed and why with ease of understanding. Great experience.What a wonderful review, thank you. If there is anything further we may do to better serve your automotive needs, please dont hesitate to contact me. Kind Regards, George Clark, General Manager, Fields Cadillac St. Augustine.
Great Service as Always!
by m_starla on 12/10/2016It is always a pleasure to work with Fields Cadillac! Joe is always professional and kind!We appreciate your business. The pleasure is ours! If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, George Clark, General Manager.
Cadillac Escalade
Cadillac XT5
Cadillac LYRIQ
Bob, we are thrilled to read your positive feedback! Thank you from all of us at Fields Cadillac.
by Fields Cadillac on 12/28/2021