Customer Reviews of AutoNation Ford Sanford
Review type:
Fair pricing with no-pressure sales experience.
Service Made Convenient
by KRANCH22 on 05/27/2025Having a vehicle serviced is typically inconvenient but I find AutoNation Ford to be most accommodating. Their courtesy shuttle and/or vehicle delivery removes a lot of the headache. Everyone encountered in the Service Department is… pleasant. They recently installed a level kit and new tires on my truck. The pricing was competitive and the ride was virtually unchanged. Quite surprised and very pleased.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Fair pricing with no-pressure sales experience.
by Robert Young on 05/07/2025Recently bought a used Tacoma there, and had a rather pleasant experience. They also provide after the sale checkups and oil changes. Would definitely consider buying from them again, for future needs.Hi Robert, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great car buying experience!
by DB on 04/23/2025My wife and I went in to trade in a car and ended up with 2! We were on the fence but talking with Joe quickly made buying 2 the right choice. Was quick and easy overall.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
7-hour for an oil change that never got done
by TLBlythe on 01/15/2025I can only give this review a 1 star when it should be a negative 10 star. I scheduled an appointment on January 11st for a 7:00AM oil change. When the appointment was scheduled I included that the vehicle would be dropped off the evening… before. (Vehicle was dropped off around 4:00PM the day before) On January 11th at 2:00 PM (7-hours later) my vehicle had not even been taken back to a bay to have the oil changed. I was rudely informed that anyone who comes in and waits for their vehicle would have preference over me (who scheduled and appointment 11-days in advanced). I do not understand the reasoning in making an appointment if I have to wait hours upon hours for a 15-minute oil change I can get elsewhere. You should not allow your customers to make and appointment if you are going to take everyone else before them. If you are a "waiter" then therefore you should have to "wait" until it is convenient for them to assist you. Not be taken ahead of someone that scheduled an appointment. Appointments come first. Walk ins and waiters after them when they can be taken in between. I most likely will never bring my vehicles back and definitely will let everyone I know the extremely poor service I received. This is by no means a way to keep customers coming back. This kind of service if that is what you want to call it is not acceptable. My time was wasted and I DID NOT receive my oil change.Hi, we are deeply disappointed by your experience at AutoNation Ford Sanford. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (407) 680-0781 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Christian was great!
by Rachel M on 03/27/2024Everyone treated you like a friend, looking out for your best interest and not there to just make a sale. Highly recommend!Hi Rachel, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Sanford and we hope to be of service again in the future.
Great car buying experience
by vonhammer71 on 03/09/2024We have done business with AutoNation Sanford on 3 different occassions and each time it's been one of the better car buying experiences. We bought an 2017 F-150 new, sold a van we no longer drove and most recently bought a used Jeep… Cherokee. We wound up returning the Jeep and they definitely honor their 5-day reteurn policy with no questions asked. In our case there were some issues that couldn't get resolved with the vehicle but never did we feel pressured to keep it. We'd certainly go back in the future as while price is important so is standing behind and honoring promises to the customer. If you're in the market for a new or used car please do seriously consider AutoNation Sanford you won't be disappointed.Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
amazing service
by JohnDish on 12/11/2023They came to my house on time and actually did the service on my property. Best everHi, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2015 F-250
by Jesse S on 12/09/2023Buying process was very simple and fast! They even delivered the truck to me. I’m 3 hours away from where the dealership was !!Hi Jesse, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
by MHoke0119 on 11/28/2023Come in for an oil change and within an hour or so I was finished and they even washed my truck and vacuumed out the inside. Great job.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mobile service
by Mom of 3 on 11/27/2023Very pleased with, I believe his name was Aaron. Very courteous and fast. I appreciate the mobile service very much! The young lady who made the appointment was also very nice and professional. Would definitely use again.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great people
by Sarah FW on 11/13/2023All I needed was a recall service but the staff got me right in before my appointment time, drove me home so I could work instead of wait there, then brought my fully washed car to me when it was finished 3.5 hours before they estimated.… Great people here!Hi Sarah, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Ford Service
by Glenn Hill on 11/01/2023Once I walked into the service center, I was met by Derek. Derek listen to me about my problems I was having with my F150. Derek kept me informed about the service being done to my vehicle. I will recommend AutoNation to all my friends.Hi Glenn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Sanford and we hope to be of service again in the future.
New car purchase
by Deb on 10/31/2023Great sales staff very knowledgeable, very freindlyHi Deb, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Richard Sprague
by Rich sprague on 10/27/2023Great service and Greg a true proHello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great staff!
by Megan T on 10/25/2023The staff here is great! From the sales dept to the finance dept, they did everything they could to get me a great deal on my car. I definitely recommend their service.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Oil change, Tire repair and looked into error code for steering.
by Jerry D on 10/20/2023Scheduled my service by texting. Derek responded right away, set my appointment time and the communicated well throughout the service.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Engine Repair Done Right
by xanthan_gum on 10/16/20232017 F150 with cam phaser failure (major tear-down required). Stephen was awesome while working with my auto warranty company. Remarkable patience and great communication. Jordan the senior tech is an expert.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Repair Service
by striker47 on 10/02/2023They completed the service faster than expected and it was cheaper than the quote given,Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Good service but mediocre follow up
by Tom@Deland on 10/03/2023I have nothing but good things to say about my recent service, however my advisor was not very responsive to email or text messages (I had the same problem last time with a different advisor). I would think that giving out a number for text… messages carries the implication that they will be read and responded to on a timely basis. I placed a parts order at the time of service (about 10 days ago) and have heard nothing although I was promised a call when the parts were in.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Johnny Delgado
by Idontwantto on 09/27/2023Very helpful salesman, he was waiting in front of the building and greet us before we step foot in the door.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Would recommend
by Nick--- on 09/26/2023Great scheduling and availability, amazing work above and beyondHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Robert, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Niki Abney on 05/09/2025