Crown Buick GMC
Customer Reviews of Crown Buick GMC
Review type:
Five Star
by Kesha B on 06/18/2025Very clean,courteous, and efficient .Excellent Customer Service
by Mark on 05/20/2025I purchased my 2018 GMC Terrain from an online dealer in 2020. Since the dealer wasn't local, I also purchased a 3rd party extended warranty. I had some issues with the vehicle in 2024 and brought it to another local dealership - my… experience was terrible. When my car began exhibiting symptoms of transmission issues last month, I decided to try out Crown Buick GMC - a great decision! Not only did they promptly diagnosis the issues with my vehicle, but they also billed my 3rd party warranty company directly and I only had to pay my $100 deductible for thousands of dollars of work on my vehicle's transmission. My service manager, Kimberley Moore, was excellent throughout the entire process, keeping me informed of the issues with my Terrain and the claim status with the 3rd party warranty company. If I have any issues with my Terrain in the future and for all preventative maintenance, I will definitely return to Crown Buick GMC. Thank you Kimberly and team!Great service
by John williams on 05/18/2025It was a outstanding appointment with Crown my service advisor Jose Castillo was very professional. He kept me updated on my repair the entire time I was there.John, Providing great service is so important to us and we are glad that Jose's efforts met your satisfaction! We are thrilled to know that he was very professional and kept you updated the entire time. We wish you safe travels until we meet again!
Crown Buick St.Pete Car Service
by Leila on 03/30/2025Thank you John Grundon form Crown St. Pete Buick. I had excellent customer service for my rear brake replacement and oil change. Communication was excellent and very happy with my service.Leila, Thank you for leaving John this incredible review! We are happy to know that his communication was excellent and provided you with excellent service.
Time for my midnights service
by Mark on 03/29/2025Went in for service, my advisor checked me in and asked if I would be waiting for my vehicle. I told him yes because I needed to get home as soon as possible for a family gathering. John Gruden ensured I was kept advised and the things that… the computer flagged was put on hold for another day. No pressure to get it done now ,he wanted to make sure I made my function.Mark, We appreciate you for leaving John this stellar review! We are delighted to know that he ensured you were kept advised on everything. If there is ever anything more that we may help you with please do not hesitate to let us know.
New Service Writer
by Mike H on 03/15/2025Jose Castillo handled my 12 month service because my usual service writer was out. Everything was addressed, two minor items were trouble shooted, and Jose even saved me a few bucks in the process.Mike, we appreciate your kind review. We are so glad that Jose got your automotive needs taken care of during your recent visit. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Excellent service
by Teresa C on 03/15/2025Confident and professional service !! Jay Waller has knowledge in the industry and explains your service needs !! Service area clean and comfortable. Courtesy vehicle available as well if time in service is longer than expected!!Teresa, thank you for taking the time to leave us this 5-star rating! Providing thorough and efficient service is so important to us, and we are glad that Jay's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Awsome
by Jim on 02/27/2025From start to finish all went smooth. John was awesome in communicatingThank you for your kind review! We are delighted to hear that John took great care of you and ensured your experience with us was as seamless as possible. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Top notch
by Jim on 02/20/2025All work done great and fast. Everything was followed thru from start to finishThank you for sharing your positive experience with us. We are happy to hear that our team took great care of you. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
Great Job
by Jim A Barnard on 02/19/2025I had Jacquel Waller as my service representative, I explained to him the issues I was having. He noted everything and took care of my truck. When it was finished he noted that the cost was less that the original estimate. He explained the… codes I was receiving and addressed the ones that were an actual problem. He also arranged for me to get a ride back to Crown Buick GMC when my truck was finished. All in all, it was a very pleasant experience..Thank you for leaving us this positive review! Offering thorough and efficient service is so important to us, and we are glad that Jacquel provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Super Service
by Robert A on 02/16/2025Jose Castillo provided excellent customer service. He was friendly and informativeRobert, Thank you for your review and feedback. We are pleased to hear that Jose was able to provide you with exceptional customer service.
Great experience
by Elsie marcano on 02/15/2025Tammy Wagner was the best to work with. Quick and efficient.Elsie, Thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+ with Tammy!
Crown friendship
by Dave on 02/08/2025updated 02/14/2025Professional and personal relationships. We have been dealing with this Crown for at least 20 years I wouldn’t go anywhere else.Dave, Thank you for sharing this kind review with us. We appreciate your loyalty. Everyone will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your vehicle needs!
Happy customers
by Jan Taylor on 01/30/2025updated 02/06/2025Very satisfied with our service at Crown GMC. Jose Castillo met us as we walked in tge door and took care of the necessary paper work on our airbag recall .He arranged for transportation to our home and back to the Dealership which was… wonderful..Everyone was friendly and prompt and professional Jose did a great job and the drivers were prompt and great also...did it get their names but we so appreciated the ride that was provided.Jan, We appreciate you for leaving Jose this spectacular review! We are delighted to know that he was friendly, prompt, professional and did a great job. If there is ever anything more that we may help you with please do not hesitate to let us know.
Service with a smile!
by Bonita Clark on 01/29/2025updated 02/05/2025I’ve had my current vehicle since 2023. Jaquel Waller has been my advisor for servicing my vehicle and he provides top-notch customer service. He’s open kind and honest.Bonita, Providing quality and efficient service is so important to us here at Crown Buick GMC and we are glad that Jacquel's efforts met your satisfaction! We are thrilled to know that he is open, kind and honest. We wish you safe travels until we meet again!
Always happy to serve you.
by Gail in Seminole on 01/25/2025I recently took my 2022 Buick Encore GX in for service at Crown Buick GMC in St. Pete, and advised my driver door would not unlock. They checked and found that it was a latch assy & actuator that needed to be replaced. However, a few… days after the replacement, the door didn't open again, so I took it back, and they found the connector & harness assy had a bad connector, so that needed to be replaced too. Happily, the door is now working again - and "unlocking". Otherwise, Jacquel Waller was my advisor, and he kept me posted on what was happening, and that this repair was under the warranty, plus made sure that the courtesy van driver (Greg Walker) would take me to work, and pick me up too. I appreciated that very much! Thanks to everyone at Crown Buick GMC for keeping my car going on the road!Gail, Providing outstanding service is so important to us here at Crown Buick GMC and we are glad that Jacquel's efforts met your satisfaction! We are thrilled to know that he kept you posted on what was happening. We wish you safe travels until we meet again!
Crown GMC
by Brennen813 on 03/15/2023You guys can’t seem to fix my water leak @ the back glass window on a 2020 GMC AT4 Black Widow. The back window was just replaced by you guys twice now and after only being out of the shop for only 40 days and a new water leak. There’s NO… EXCUSE FOR THISBrennen Barkley, First off let me apologize for your frustration with the vehicle having some issues after the repair. Please note we are here for you regardless. John your service advisor has reach out to you and has discussed further how we can resolve this with the least amount of disruption for you. We do sublet glass work to an outside source so we will definitely hold them accountable for any mistakes that may have been made. Thank you for the review as this is the only way we know how to resolve an issue. Sincerely, William Hevel, Service Manager
1st service on my 22 GMC Terrain at Crown Buick / GMC
by Bernie Hoff on 03/14/2023Jacquel, my service advisor, was extremely professional, came out and greeted me and explained everything pertaining to my service appointment to me upon my arrival. The customer waiting area was very clean and spacious and I appreciated… the free coffee. The service actually only took a little over an hour and again Jacquel explained all they did and escorted me to the service cashier for checkout. This was a very pleasant experience for me. Thanks,Bernie, Thank you for sharing the positive experience you had with Jacquel! Offering thorough and efficient service is so important to us, and we are glad that Jacquel provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to let us know if there is ever anything more that we may help you with.
Great Service
by Car Happy on 12/30/2022Running our holiday errands and saw the check engine light on steady yellow, drove to Crown Buick, fortunately our advisor John Grundon was working and he ran out to take a look at the sensor. Found the problem had to leave the car for the… replacement thermostat. Great to know that even thru the holidays you get GREAT service.Thank you for taking the time to leave us this 5-star rating! We are happy to hear that John took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to let us know if there is ever anything more that we may help you with!
Great service, Friendly staff!!
by T_Control269 on 02/09/2017Staff upon arrival was great! Greeted with a smile, Brittany was great really knows her stuff and answered all my questions and addressed any concerns I had. work was done in a timely manner and I wasn't pushed towards unnecessary services.… Brittany did advise me on additional services which I will definitely be returning for.Terrific Service Dept.
by richwhiteman on 04/27/2016Crown GMC Buick has a terrific service model! Professional and experienced staff paired with Crown's core values make for a winning combination. William"Bill" Hevel is a 5 star advisor in all catagories!
GMC Sierra 1500
Volkswagen Atlas Cross Sport
Mazda CX-5
Mark, Thank you for leaving Kimberly this terrific review! We are happy to know that she was excellent and kept you informed of the issues with your Terrain. We look forward to serving you again in the future when the time comes.
by Crown Buick GMC on 05/21/2025