Phil Smith Acura
Customer Reviews of Phil Smith Acura
Review type:
BEYOND OUTSTANDING BUSINESS !!!!!
Good Experience
by Marisela on 12/28/2020updated 01/04/2021Carlton was Courteous and professional as well as the manager and the lady un the financial department.Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Experience when leasing an Acura
by Judith on 01/01/2021General Manager Phil Franchina and Sales Representative Andrew Hinds made every detail of decision and purchasing as easy as possible. Pleasant experience for something that can be quite overwhelming. In addition Gina Lopez Finan e… Manager was quite helpful.We appreciate the kind words, Kathryn. We look forward to seeing you again in the future! Sincerely, The Sunset Subaru Team
Great Experience!
by Keira on 12/30/2020Everyone was very nice and helpful. They offered excellent customer service and care. It was a easy and efficient transaction. I walked away feeling like I was well taken care of and I am truly happy with the deal I got! Thank you.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
30 years of Acura ownership
by AtlUnitedFan on 12/27/2020Consistently great pricing and customer service. Just leased an awesome 2020 ILX. 30 years of Acura cars, and my 3rd Acura from this dealership. Contact Robert Black for a great deal!Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
MDX Purchase
by Alex on 12/18/2020updated 12/28/2020The purchasing experience was quick and the everyone I interacted with was knowledgeable about the Vehicle I purchasedAlex, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Phil Smith Acura! Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Great service!
by Charles on 12/26/2020They fit us in right away and recognized the problem and took care of it.Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Service review
by Karen on 12/20/2020Fast and friendly serviceThanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Phil Smith Acura review
by Susan on 12/10/2020updated 12/17/2020Great salesman and great customer service. No hassles.Susan, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
andrew
by John on 12/16/2020Courteous, professional, finished on time as promised.Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
vehicle service
by Juan on 12/15/2020Anthony got my car in and back to me within an hour with the complementary carwash. The service department waiting area was comfortable and nice. I was offered coffee and water and as always I appreciate Brandon Mora's taking the time to… see not only how my vehicle is doing, but also asking about my family. I really enjoy the Acura family experience.I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
General maintenance visit
by Charles on 12/15/2020Service writer’s recognition of customer and addressing customer by name.Thank you for putting your trust in Phil Smith Acura! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
T. Paneck
by TeePaneck on 12/14/2020I liked it when they are upfront and honestWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Phil Smith Acura Review
by Jennifer on 12/11/2020Everyone is very nice, super attentive, and pays attention to details. Highly recommend.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Chris K.
by Isabel on 12/02/2020updated 12/08/2020I absolutely hate car shopping. The only reason why I bought it the same day I test drove the RDX was due to Chris K. He was like no other sales rep I had dealt with before. He was professional and extremely patience. He was never a bully… and had a very down to earth approach. Chris K. is a true asset to Phil Smith Acura and should be acknowledge for that. Wishing him the best! If you go buy a car from this dealer, make sure to ask for him.Hello Isabel and thank you for the glowing review! We couldn't be happier that you enjoyed your experience here at our dealership and that Chris was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Service
by Rosalyn on 12/08/2020FriendlyWe appreciate you taking the time to leave us this feedback, Rosalyn! Take care! Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Great Service!
by Randye on 12/06/2020I am a long time customer. Warren Stewart is exemplary in his position as Service Manager. He is professional, courteous, very knowledgeable and looks to exceed a customer’s satisfaction. So glad to see Anthony is back, he has been my… advisor before and he is great in this position. Jorge is usually my go to tech but when he’s off, Devorney is great. Very satisfied customer.Randye, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Great first impression and experience.
by Barry on 12/03/2020We just moved from NY to FL. Our lease was up and this was our 9th Acura. We walked in, everyone was so friendly. The new RDX intimidated my wife. However, once the sales person walked her through all the technology, and we used the… car, she loved it. They were very patient with her. Once she understood how all the new tech worked, it was great.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
good experience executing Acura Service plan
by Justin on 11/30/2020good communication, explanation of servicesThank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Acura MDX
by Iurii on 11/28/2020We liked everything, your service, your attention. Everybody was very friendly and professional.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Acura ILX at Phil Smith Acura
by Robert on 11/26/2020Thanks to Phil and Nick for making the process simple. F&I person was very professional and a pleasure to work with. Also special thanks to Ian Swartz for making the transaction happen.Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Great
by Aaron on 11/26/2020Professional and took the timeWe are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Michael! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Jason Graciano General Manager JasonG@Philsmithacura.com
by Phil Smith Acura on 10/20/2023