Phil Smith Acura
Customer Reviews of Phil Smith Acura
Review type:
BEYOND OUTSTANDING BUSINESS !!!!!
BEYOND OUTSTANDING BUSINESS !!!!!
by Michael on 10/19/2023The staff was way beyond my expectations! Everyone from Eylin my sales person , Jon Rivero in the service department and Maritza the cashier and the financial manager.Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Michael! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Jason Graciano General Manager JasonG@Philsmithacura.com
Highly Recommend!
by Michael on 10/12/2023George and the entire team did an amazing job. From start to finish, it was the best car buying experience that I have ever had. Professional, courteous, and expeditious.Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Regards, Jason Graciano General Manager JasonG@Philsmithacura.com 917.378.5142
Satisfied Customer
by Lamar on 10/08/2023I enjoyed the patience the entire staff provided with purchasing a new vehicle during a rough time. Neville didn't try and force me into a vehicle, he was respectful and provided all information required. Would definitely recommend from the… GM, to Finance, to the Sales Representative.Lamar, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Jason Graciano General Manager JasonG@Philsmithacura.com
Finally found my dealership
by Nathan on 10/03/2023The customer service was A-1 and the process was smooth from start to finishThank you for sharing your feedback about your experience with us, Nathan. I'm glad to hear that you had a smooth and easy experience with us. Please let us know if there is anything else that we can assist you with. Jason Graciano General Manager JasonG@Philsmithacura.com
Great experience at Acura - Carlton was great!
by Robert on 09/29/2023Carlton was extremely organized and very nice. Made me feel so comfortable throughout the entire experience!Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Robert. Jason Graciano General Manager JasonG@Philsmithacura.com
Excellent customer service
by Celeste on 09/23/2023The employees treated me respectively and professionallyThank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Best, Jason Graciano General Manager JasonG@Philsmithacura.com 917.378.5142
Excellent car buying experience
by Sean on 09/17/2023Shopping for cars can be very stressful. Phil Smith eliminated that stress from sales to finance. Andrew from sales was helpful with no high pressure tactics. Yobany in finance worked with me and found the best rate and deal available. It… was like night and day from the last time I bought a car. I don’t think car buying has changed that much, I just think they do it better.Sean, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Phil Smith Acura. Please feel free to contact us if you have any questions on your new purchase. Jason Graciano General Manager JasonG@Philsmithacura.com 917.378.5142
Great experience dealing with Emilio, Andrew, and Evans
by Alex_B on 09/08/2023I recently purchased a car for my daughter at a Toyota dealer, and it was a terrible experience that lasted about 6 hours, and the dealer was empty. with that said, I wasn't looking forward to purchasing another car, however the staff at… Phil Smith Acura completely surpassed my expectations. they were extremely courteous, honest, and mindful of my time. I can't say enough good things about the experience they provided. I greatly, appreciate Emilio, Andrew, and Evans for their knowledge, excellent attitude, and overall great service.Thank you for this amazing review of your experience with Emilio, Andrew, and Evans here at Phil Smith Acura! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Jason Graciano General Manager JasonG@Philsmithacura.com
Buyer
by Jerry on 08/30/2023Simple non pressure purchase. Eilyn was amazingReviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Jason Graciano General Manager JasonG@Philsmithacura.com 917.378.5142
Satisfied custimer 5 stars
by Richard on 08/22/2023I was greeted by friendly staff as soon as we walked into the showroom. The showroom was very clean. The manager connected us with Jason who introduced himself with a smile. Jason and the team were extremely easy to work with. They were… all very friendly and Jason went above and beyond to make sure we were able to get into my first Acura. Jason was very knowledgeable with my new car and provided all the information I needed. Thank you again to Phil Smith Acura in making the experience easy and stress free.Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Jason Graciano General Manager JasonG@Philsmithacura.com 917.378.5142
100% Satisfied
by Dennis on 08/15/2023Sales person was very through. Went out of her way to explain all questions.Thank you for reaching out, Dennis! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Jason Graciano General Manager JasonG@Philsmithacura.com
Perfect Purchase experience
by Dana on 08/04/2023The staff made it as painless and quick as possible knowing that I am a single parent and my son was with meThank you for taking the time to share with us, Dana! The goal of the Phil Smith Acura team is to ensure a painless and enjoyable purchasing process for each of our customers. I am happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Jason Graciano General Manager JasonG@Philsmithacura.com 917.378.5142
Above & Beyond
by Adrienne on 08/02/2023Our salesman Carlton Johnson and his manager Kelly went above and beyond to make sure we got the exact car we wanted. Carlton also called us two days later to make sure we were happy with our new vehicle.Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Jason Graciano General Manager JasonG@Philsmithacura.com 917.378.5142
Phil Smith Acura
by Richard on 07/20/2023Everything from the knowledge of the salespeople have to the helpfulness of your service manager, your finance people are right up to speed, and the manager of the facility always comes out and greet you with a smile. Its such a pleasure… dealing with a company like yours.Thank you for your great review, Richard! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Jason Graciano General Manager JasonG@Philsmithacura.com
Professional Service
by Conrad on 06/27/2023The sales person was very helpful and professional.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful and professional during your recent visit with us. We look forward to seeing you back again in the future. Take care! Jason Graciano General Manager JasonG@Philsmithacura.com
Car purchase made easy*101_
by Kenneth on 06/24/2023My salesperson is the reason I actually visited your dealership. I had inquired about another car a few days earlier. He sent me several messages about other cars or offering to help me with a purchase. He' kept in touch without being… pushy.Hi Kenneth and thank you! We can't tell you how much we appreciate your customer loyalty! Jason Graciano General Manager JasonG@Philsmithacura.com 917.378.5142
Great dealer
by Gregory on 06/07/2023Emilio was fantastic and took the time to work with us.Hello Gregory! It is great to hear about your recent service experience. I will certainly pass on your feedback to Emilio as he will be happy to hear it! We look forward to working with you again in the future! Jason Graciano General Manager JasonG@Philsmithacura.com
Great experience
by Shonda on 06/04/2023Salesman Mike was awesome friendly and efficientShonda, thanks for this marvelous review, and congratulations on your new car! We are so pleased that Mike was able to provide you with such exceptional service. Enjoy your new car! Jason Graciano General Manager JasonG@Philsmithacura.com 917.378.5142
My New RDX A-Spec
by Beth on 05/25/2023Everyone I met at the dealership was extremely professional, knowledgeable and super nice.Beth, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Phil Smith Acura provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Jason Graciano General Manager JasonG@Philsmithacura.com
Great service and very clean facility all around..
by Vahe on 05/16/2023Acknowledged problem of Acura related our claim and replaced the vehicle. With that, our next vehicle will be another Acura.We appreciate your marvelous feedback, Vahe. It's our commitment to ensure quality customer care by providing comfortable and clean facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Jason Graciano General Manager JasonG@Philsmithacura.com
Best car buying experience ever!
by Elisa on 05/01/2023The sales rep Dyan was on top of it. His communication was awesome. He was super friendly. I had a choice of a few dealers with the same car but I drove 4 hours down because Dyan worked so hard for me. He had everything ready for me so… that when I got there it wasn't a long process. I was done in an hour!Thank you for taking the time to share your feedback regarding your experience at Phil Smith Acura and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Jason Graciano General Manager JasonG@Philsmithacura.com 917.378.5142
Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Michael! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Jason Graciano General Manager JasonG@Philsmithacura.com
by Phil Smith Acura on 10/20/2023