Customer Reviews of Vera Cadillac
Review type:
Amazing
by Maria Marjorie Garcia on 07/23/2025
Sales Rep helped me find a car I was happy and able to pay. He never tried to sell me something out of my budget.
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The following reviews are more than two years old. They are not included in the overall rating.
61 reviews
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Orlando Pena
by victor47 on 03/06/2017I have purchase many vehicles thru the past years. All the sales people I have sold me a car or truck were only interested in the sales of the day. Forget residual income. Or, even better when the customer that they have sold a car too.… They are to busy to help with something else. Well, until I met Orlando Pina. this man took time to show me everything I wanted to see. He answer all my questions and he had the answer to them. I even came back to get help with the navigation using my phone. He took me to another vehicle in the lot and gave me demonstration on how to connect the phone to the screen. My son is very interest in the Acadia and he will go by and see Orlando "ONLY".Fail
by Glenice on 06/23/2016Although the service for my car was great, I am still having an issue getting my sales rep to follow through with his original promise when I first purchased my car. I have not received the second key no has he responded to my numerous… messages. This is the reason I would not recommend anyone to buy a car from this dealership. I am very disappointed.Hi Glenice and thanks for the post. Yvette from our team has called and left you a message to help with your second key. Please call at your earliest convenience, and thanks again for letting us know!
Oil Change and Tire Rotation
by Trent25 on 06/22/2016Absolutely the best experience I have had at a dealer and service in South Florida.Awesome
by Darrell37 on 06/01/2016Great service and the vehicle was completed as promisedHi there! Thank you so much for taking the time to leave us a review - it's greatly appreciated. We'll see you next time!
Amazing service advisor Karen & efficient and excellent service.
by Millieroy on 05/17/2016updated 05/31/2016This time and everytime I take my Cadillac SRX for service Karen has been amazing! She's very thorough and efficient with my car's service and follow-up. The service done was excellent and smooth.Great service
by Emily12326 on 05/22/2016Thank you for the great service. They were professional and efficient.We appreciate your review! Have a great week!
great service
by veramary on 05/21/2016Tuve una experiencia magnifica, un trato extremadamente amable, muy complacidaThank you so much for the review!
Vera Cadillac Excellent Service
by talbury on 04/29/2016updated 05/09/2016I have used Vera Cadillac numerous times and each time has been a professional, pleasurable experience. The personnel are very helpful and courteous, and the work has been completed quickly.Always Great Service
by aanita1 on 04/29/2016I always receive superb service at Vera Cadillac. Their prices are comparable with other places, and I always feel confident with the work performed.The very Best
by Elmagico on 01/28/2016The Best GM In the Business Jorge Morales, Our salesman Jean was the most attentive sales associate we have ever been involved withHello, and thank you for taking the time to leave us a review. It is greatly appreciated. Have a great weekend!
Excellent Service!!
by erikaanthony on 01/21/2016My experience reference repairs on my vehicle was superb!! Nelson Robles was my specialist and HE'S THE BEST!! He stayed in contact with me the whole duration my car was there, explaining things I didn't understand and updating me on the… progress as it was done. I have trust issues but Nelson definitely put those issues to rest when it came to my car. I will definitely ve back for future services for my vehicle and I will have Nelson on speed dial.. Thank you guys so much for everything.Vera Cadillac is #1....buying a car
by Fernando27 on 12/11/2015I was in the market for a luxury sedan and I'm so glad I walked into Vera Cadillac and the salesman that attended me was Jorge very professional and took care of me with all the information and helped me out with a great deal that I ended… up walking out that day with a brand new XTS. Thank you JorgeThank you so much for taking the time to leave us a review - we appreciate it! Have a GREAT rest of the week!
Nice Service, cordial and friendly
by rodrigo954 on 12/11/2015It was a very professional approach to a routine service. Everything to be performed was spelled out, and some future needs were addressed. I am satisfied with the level of service that has bee provided, so far.Thank you for the review!
A+ Service Department
by RKelly1234 on 11/27/20156 years at this dealership and they are still getting things right the first time.We appreciate you putting your trust in us, and the review! Have a great day!
AMAZING SERVICE!!!
by mknight3 on 11/23/2015Honesty, in a time where customer service is non-existent...VERA is King. Amazing customer service, quick and on point with making me feel special.That's THE VERA DIFFERENCE! Thank you SO much for the review, we appreciate you!
Outstanding!
by heatfan4life on 09/04/2015Great people at Vera, I live 35min north of their location but choose to go there due to the quality of service. My service advisor Leonardo Peña, is extremely knowledgeable and one of the nicest advisors around the dealership. Thx for your… awesome hospitality guys!Hello, and thank you so much for taking the time to leave us a review! We will see you next time you're in - have a great week!
Refreshing Sales Experience
by michiee on 05/05/2015After dealing with other dealerships, I decided to stop in at Vera Cadillac, I was impressed from the moment I stepped into the showroom, I wasn't attached, they were friendly but allowed me to look at my own pace; when I am ready I will… ONLY purchase at Vera the experience was exceptional, professional and individualistic impressive to know there really are dealers that care about the customer not just the car they sell them. Thank you for changing my mind about car dealershipsThanks so much for the review!! We're glad The Vera Difference changed your mind about dealerships. And we're happy to serve you - we'll see you next time!
Two years saving and waiting ... lost. Thank goodess for Chris
by WhiteEnclave on 02/25/2015David at Vera ruined my two (2) years of having waited to purchase a family car. I even have a 2004 Honda Accord Coupe which I've used waiting for this purchase. I went to Vera on Tuesday, 12/23/2014 and showed David my paperwork from… Ford showing what I was quoted, my price range, and different models I was considering. In keeping this short, I loved the luxury of the Enclave over the Ford Exporler but was out of my price range. David shared the likelihood of a 20% sale but wasn't absolutely positive. He was to "run some numbers" and notify me. After some texts and a phone conversation Wednesday, 12/24/2014 I was to wait for him to "run the numbers". Didn't hear back from David and I figured there was no way to get close to the Ford Explorer price no matter how aggressive. A week later on Wednesday, 12/31/2014 I was getting ready to go buy a Ford Explorer. Curiosity got the best of me and I texted David who replied with "I was about to call you. Got good news!" He offered to go over numbers with me but on Friday, 1/2/2015 as he had two appointments and would be off for New Year's Day. I decided to drive to Vera, from Weston, and found out the 20% Enclave rebate had begun Friday, 12/26/2014. There was only one Enclave left at the rebate price which placed it in my price range. Because it was the only one left, I sacrificed on the color I wanted and a sunroof to take advantage of the price on a luxury vehicle. After having waited and saved for two (2) years, I feel I was robbed of my options to settle for what was left. The reason I also decided to purchase the Enclave at the 20% rebate while sacrificing the color and sunroof was Chris. Chris at Vera really showed exemplirary customer service who went well above and beyond. Not only did he listen to my concerns, he also further worked with me on getting the price at a point I couldn't ignore and offered to tint the two front windows. After purchasing my Enclave on 1/2/2015 and leaving it the weekend to have the windows tinted and the driver side lock switch fixed as it was sticking, I was called on Saturday 1/3/2015 to advise it was ready. I arranged to pick it up Monday evening, 1/5/2015. When I called to have the keys left with the receptionist, my work order or keys couldn't be found. After 30 minutes they were found and I was dropped off to pick up the car ... from Weston. My ride left and my Enclave was brought out, but it was not detailed for pick up. The vehicle still had manufacturer stickers, no owners manual, no second key set, no car wash, nothing. I had to wait an additional 45 minutes while the stickers were removed and given a rush wash. I still had to wait for someone to come out to my house the next day with owner's manual, second key set, and to walk me through the vehicle entertainment set-up. From this whole ordeal Chris is the reason Vera gained my business for a luxury Enclave over a Ford Explorer. David is the reason I lost two (2) years of waiting and saving to buy a vehicle with the options I wanted but had to sacrifice.A sales gentlemen named Nick C.
by rartista on 07/18/2013updated 08/03/2025This gentlemen named Nick C. went out of his way to answer all of our questions in a very instructional manner without being condescending nor patronizing, he took all the time we needed and helped me see the new cadillac and in particular… Vera Cadillac as the future dealership where I would purchase my vehicles. Thanks Vera Cadillac for hiring salespeople of Nick's caliber.Thank you so much for your review - we'll pass on your kind words about working with Nick!
Perfect, flawless, wonderful people, culture and deal
by aepz on 03/17/2013updated 08/03/2025Just bought my CTS-V from Vera, the level of attention from the moment I walk in to the moment I drove away was fantastic. Had my wife's SRX serviced there as well, they picked up her car performed the service and dropped it back off, after… I had already bought my car. They not only talk the talk they most certainly walk the walk. I will be back in a few months for a now SRX or Buick Enclave. As far as I am concerned this is THE Cadillac, Buick, GMC dealer in South Florida. My previous 4 Cadillac purchases have been painful, annoying affairs. Not here at Vera, that's why they can expect to see me back in a few months. Simply Outstanding.Excellent Service!!!!!!!
by fation1584 on 07/02/2013updated 08/03/2025I have been coming to Vera Cadillac for over 5 years and each and everytime is a great experience. I have never had to return for a repeat problem. It has always been fixed the first time. I have always been offered a rental vehicle or… loaner car due to the inconvienence of having my vehicle in for repair. I will continue to be a repeat customer of Vera Cadillac for not only my servicing needs, but also purchasing new vehicles. Thank you for having a wonderful staff to walk me through all of my servicing and purchasing needs.Thank you so much for taking the time to leave us a review about your service experience. We appreciate your business and your kind words! See you next time!
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About our dealership
"Welcome to VERA Cadillac. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference. The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between."
What sets us apart
Customize your payments and calculate your trade-in value online to save time when you arrive at the dealership.
Select your vehicle online, schedule your test drive and we will complete your in-store transaction in under an hour.
Clear and transparent pricing for all vehicles on our website.
No hassle, no haggle buying process. We will show you our best price up front before you come in.
Buy with confidence, we offer the following:
3 Day Money Back Guarantee
30 Day vehicle Exchange Program
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (3)
- English
- French
- Spanish
Maria, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Paige Mason on 07/25/2025