Customer Reviews of Mercedes-Benz of Pembroke Pines
Satisfied Customer 😊
byon 04/10/2024
It is because of the EXCELLENT CUSTOMER SERVICE provided by STEPHEN DOUGLAS at Pembroke Pines Mercedes dealing ship that we continue to take our car there for service. This guy exceeds standards. Keep up the good work.
GREAT SERVICE
byon 03/13/2024
Always a pleasure with MR PETER ARMSTRONG such an amazing service provider very attentive to his customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer Oriented
byon 01/19/2024
The Service Department really tries to satisfy their customers. My personal experience has been very satisfactory and they will go out of their way to make sure you are happy with the service they provide.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Review on Peter Armstrong.
byon 12/08/2023
I don’t know who Edmunds is, my service provider was Peter Armstrong. I would like to express my utmost satisfaction with the exceptional assistance provided by Peter Armstrong . His level of support and professionalism exceeded my expectations, making my experience truly enjoyable. From the moment I arrived, Peter greeted me warmly and attentively listened to my concerns regarding my vehicle's maintenance. He demonstrated an impressive depth of knowledge and expertise, providing clear explanations about the required maintenance and addressing all of my questions with patience and clarity. Throughout the process, Peter kept me well-informed about the progress of the maintenance work, ensuring that I was aware of any necessary updates or changes. His commitment to timely communication was greatly appreciated and contributed to a smooth and hassle-free experience. Moreover, Peter displayed a genuine dedication to delivering top-quality service. The maintenance work performed on my vehicle was executed with precision and meticulous attention to detail. I was thoroughly impressed by the overall quality of the work, and it left me with a strong sense of confidence in the dealership's capabilities.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
services
byon 12/08/2023
rey as always very professional thoughtful and kind
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Schedule maintenance
byon 11/27/2023
It was a great experience, all on time as talked about. The report shows the car was completely checked including a video sent to me with what was needed to do at another time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
repairs
byon 11/20/2023
I was taken care of a true professional Mr. Melvin Haynes., he made the visit very accommodating and enjoyable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Safety Recall Fuel Module
byon 11/19/2023
This safety recall service was very long, it took 5 days., but the good thing is that your Service Advisor Mr.Romeo Agustin was very professional and friendly and provided me with great service!. Thank You Very Much Romeo
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes repair
byon 11/12/2023
Very prompt and courteous service to repair our car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast, expert service
byon 11/06/2023
Fast, expert service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall
byon 10/28/2023
Very good, efficient, and very nice people
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellence
byon 10/10/2023
Excellent customer service and communication!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service
byon 09/25/2023
Great service, clean and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mrs. Mo
byon 09/16/2023
Above and beyond customer service. Mr. Armstrong is the BEST!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Melvin is an outstanding service personnel
byon 09/14/2023
Melvin is really personable. He took care of my issue right away. Best service !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car service
byon 09/09/2023
Service team was helpful, prompt and thorough. Having to get new tires for a car I had 1 year was not ideal. However they explained the situation and were upfront.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 08/31/2023
First service went well, just wasn’t expecting the expense associated with basic maintenance. Most car dealerships offer 2 years free basic maintenance 😩
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Happy customer
byon 08/22/2023
The attention received was excepcional, the communication between my service advisor and i was great. I will definitely keep bringing my vehicle to this dealership
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very professional
byon 08/09/2023
Peter was the tech assigned to me on 8/5/23. From the very first encounter till I returned to pick my car and drop off the loaner, I had the next experience ever at the Pembroke Pines Mercedes Benz. He explained everything to me in a manner that I could understand. He even helped me with the stuff I was carrying. I hope it’s always Peter that helps me. Keep it up Peter and don’t go anywhere.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service rep review
byon 08/03/2023
Service rep was courteous and seemed proficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 07/30/2023
Peter is the best explaining everything and delivering on time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments