Starling Chevrolet
Customer Reviews of Starling Chevrolet
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Mr
by RamonRod on 05/16/2025
Very polite and clear Sales Consultant
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Mr
by RamonRod on 05/16/2025Very polite and clear Sales ConsultantOur Experience
by happy CTMR on 05/02/2025We recently returned to Starling Chevrolet with some hesitation after a prior disappointing experience — but thanks to George McCready, we couldn’t be happier that we gave them another chance! From the moment we met George, he was… professional, attentive, and fully committed to making our experience a positive one. When we shared our concerns — including a recent issue with a colleague who had ignored our emails and later approached us while we were working with George — he responded with nothing but gratitude, professionalism, and a truly positive attitude. George turned what could have been an uncomfortable situation into one that was genuinely enjoyable. His outstanding service, respect, and dedication completely restored our trust in the dealership. Additionally, our finance manager, Ayman, was extremely helpful and honest during the final contract process, making sure everything was clear, fair, and handled with great care. We are beyond grateful for everything George and Ayman did for us and wholeheartedly recommend them to anyone looking for an exceptional, trustworthy car-buying experience!First EV purchase was AMAZING
by Tidoman on 04/18/2025updated 04/24/2025ED WOLFF is amazing and would like to thank him greatly for my amazing first experience buying a brand-new vehicle. Sterling Chevy was a great place to inquire and buy a car. Ed was very informative about the Equinox EV and patiently… provided the answers I needed for owning an EV for the first time. He was very transparent and communicative, helping me out throughout the whole process. On top of that, during the signing process, there were some hiccups, but not due to the financial team or the seller, just some minor mistakes, and they helped me correct them even after the vehicle purchase was made. Overall, the whole process was smooth and friendly at this dealership and the majority came from EDWARD!! If anybody is going to buy EVs from CHEVY, EDWARD is your guy!!Starling Chevrolet Review
by BKandLK on 03/07/2025My wife and I arrived just before 8:15 for our 7:30am appointment. Our normal 16 mile, 30 minute trip took 55 minutes, we caught every red light and was stopped by a train. A gentleman came to our car door, asked us a few questions and… placed a tag on our window, then he said Paul would be out soon. Robert came out and told us that Paul was a little busy and that he would be checking us in. Robert recorded our information and after he was done we went down the road to Chick-fil-A for breakfast. Upon our return I noticed that Paul was busy so we sat in your Waiting Room. After about a half hour I went to see Paul to say Good morning. He told me that he was about to come and see us to say our Equinox was ready. The technician completed the work and parked our Vehicle out front. Overall it was a completely enjoyable morning visit at Starling.Colorado 2025
by Kidannys on 02/10/2025updated 02/18/2025Excellent service, Mauricio fulfilled every expectation I had. He answered every question I had everything went smooth and I’m very happy with my purchase.
The following reviews are more than two years old. They are not included in the overall rating.
40 reviews
Bad experience!
by Thiago SV on 03/11/2023I do not recommend Starling Chevrolet from 13155 Orange Blossom Trl S, Orlando - FL. Bad experience with after sales. I spent more than 200,000 dollars in purchases in this store and, in the last purchase, I decided to buy a used car and,… even before leaving the Parking lot, I found 1 defect in the screen and, you asked me to come back later and when I returned, you said no could solve a $2,000 problem. In short, they asked me to come back later just to give them time to earn the financing money and kick my ass. I trusted and got hurt. I don't recommend it to anyone. detail, all 5 of my cars bought there, had an extended warranty and service package purchased with the car. Clearly, I didn't get a good deal by trusting you!Update: Arriving at the store to pick up the car, the air conditioning stopped working for the third time. They said they changed the compressor the previous times and still the air conditioning is not working. I already informed that I no longer want the car and that I no longer trust their service. They are not to be trusted. I paid for the extended warranty and to no avail as they won't fix your car. If it was on the brake of your car. Would you trust? I don't recommend this company.
Customer Service???
by Pamkhmm on 11/30/2022updated 01/09/2023Sales was not overly pushy like most but the customer service is non-existent. Car arrived and we took it for a test drive and noticed a small tear in the leather in the door and made note of it before leaving the dealership. After about… a week we contacted them to ask what the status of a repair was and they acted as if they knew nothing about it. At that time they said they would document it and had us take pictures and fill out a report. After several more calls since August when we took possession of the vehicle, we are at December they have made absolutely no effort to contact us with any status on the repair. Extremely disappointed in this dealership. After the sale they just hide and look for their next victim. Starling Chevrolet runs a close second behind Bob Steele as the worst customer service.Dissatisfied Silverado Owner
by Pedro A on 10/01/2022This dealer is horrible. My truck is 6 months old and I have spent more time than I care to remember. First was an oil leak that left my driveway in disrepair. Took close to two months to have taken care of after they checked and said… there was no oil leak. Then I got warranty to replace tire (tire hazard) have taken vehicle in 3 times and it shakes like if it has Parkinson on the highway. Then purchased GAP Insurance and requested it to be cancelled and Yes 6 months after the policy has not been cancelled and my money has not been returned or my account credited. All I get is the run around and finger pointing from Mr. Adler to Accounting. Have requested to speak to the GM to no avail. The only thing good about this dealer is Angela the sales person.The best Experience I’ve had ever
by Gabriel on 04/05/2022My sales person Angela an manager Angel we’re great they knew how to really treat the customer how to satisfy them they tried everything possible to make me feel comfortable and get me into what I really wanted the best experience that I’ve… had purchasing a car I highly recommend them to anybody who’s looking to buy a new car I will be definitely going back to them for my next carGreat Customer Service Experience
by Maria M. on 04/01/2021I had the pleasure to work with Paul. He was very attentive and answer all my questions. He make sure I got the deal, I wanted and I felt heard with him. Awesome seller!BUYER BEWARE
by Terry on 04/06/2020BUYER BEWARE!!!! While in Orlando at the first part of March we purchased a new vehicle from this dealership. While in the financing department we were shown the sales tax amount and told them that the sales tax was to high and that if we… were going to have to pay sales tax for the state of Florida and the state of Arkansas that we were NOT purchasing the vehicle. We were lied to at the dealership, and than when we called to speak to someone about the over charges in the sales tax we were told that we would be sent the difference and that they were going to make it right. Stacey Shaffer, from the dealership even gave us a dollar figure down to the penny of what we would be getting back from the dealership, the amount was $4,562.83. We were told the check would be in the mail the following day and that they had everything we needed to process the check.Once Stacy told us that we were okay with everything because the dealership was making it right. We sent several emails asking for updates because we had not heard anything, and than we received a call stating that they were not going to send us the difference in the sales tax amount. We called and left a message with Melissa Messeguer the General Manager, and she never returned our call. We sent her an email and got an email back from her stating that we had to pay sales tax in both states and there was nothing that they could do. My husband called and spoke to Melissa, as we were not told the truth in the finance department, and Luisy Cabrera, did NOT tell us that Arkansas is a Non-Reciprocal State. This dealership is not ethical and does NOT do the right thing by there customers. Luisy knew BEFORE we purchased the vehicle that we had said that we would not be purchasing if we were going to have to pay sales tax in two states!!! This dealership could make this right and send us the difference themselves, but instead they are making the choice to not do the right thing. Shame on you!!Best deal and second chances
by SeanW on 10/14/2019updated 10/23/2019Best place to get great deals, thank you Ms Stella and Nicole to guide me through this purchase and through hard timesExcellent Customer Service
by Meg Magee on 10/01/2019updated 10/09/2019I recently purchased a vehicle from Starling Chevrolet and the experience was incredible. The sales team Juan Adames and Mike Blume helped provide me with a great price including everything I was looking for. They were upfront and honest… about everything and went above and beyond to make sure all of my needs were met. Starling even purchased dinner for my son and I - who does that anymore? If you are shopping in the Charleston area, then I would strongly recommend you check Starling out and ask for Juan Adames as he is very professional and polite Sales Associate. Even if Starling Chevrolet does not have the car on their lot, they will do everything they can to get it delivered for you. Great customer service and I did not feel rushed or pressured and Juan made me feel very at ease. I highly recommend this dealership and Juan Adames to all my friends and family for your car buying neds. 5 STARS!!!!Excellent Customer Service
by Meg Magee on 10/01/2019I recently purchased a vehicle from Starling Chevrolet and the experience was incredible. The sales team Juan Adames and Mike Blume helped provide me with a great price including everything I was looking for. They were upfront and honest… about everything and went above and beyond to make sure all of my needs were met. Starling even purchased dinner for my son and I - who does that anymore? If you are shopping in the Charleston area, then I would strongly recommend you check Starling out and ask for Juan Adames as he is a very professional and polite Sales Associate. Even if Starling Chevrolet does not have the car on their lot that you are looking for, they will do everything they can to get it delivered for you. Great customer service and I did not feel rushed or pressured and Juan made me feel very at ease. I highly recommend this dealership and Juan Adames to all my friends and family for your car buying needs. 5 STARS!!!!Great Service
by Lianna08 on 08/25/2019Adler helped me purchase a 2013 Toyota Corolla and he was a great guy! Very kind, and very understanding. I recommend others to request him for any help!BE WARNED ABOUT THIS DEALERSHIP
by KW on 05/23/2019I purchased a 2015 Sonic back in 2015 with 13 miles on it and it has been nothing but trouble ever since. Not to mention the car buying process was extremely stressful at this dealership with their sleazy, pushy, deceptive internet… salesman. Later I found out that I paid way too much (the same price as a small truck or SUV) and now it has a lot of negative equity. Either something was recalled on this car or something else was wrong and was covered by the warranty in the first two years. This vehicle has had constant issues and deeply regret buying this vehicle, from this dealership. So far to date at the very least, I have replaced the engine mounts, transmission mounts, the radiator fan twice, the pigtail, the resister, The thermostat, battery swelled, thermostat housing twice, t-pipe, ( a/c was out for six months, the electric on the steering wheel went out, all the hoses replaced (some twice), MyLink recall and it has never worked right since. I do not drive this car on the highway at all and I am very calculated in my daily travel to work. There are other items that have also been replaced or repaired and now it is making other noises. One of many issues with this dealership is the repeated lack of respect for your time and the fact they do not care about your safety as far as the accurate repair of your vehicle. Every time I brought my car in for an oil change (usually for 2-3 hours) there was an issue or needed some type of repair. Back in August, I scheduled an oil change (over 3 hours wait) before I drove my kid off to college the next day. On the highway the a/c went out and the coolant was very low. They clearly did not check anything with the over three hours I was there, except to try and sell me $600 worth of tires. I have spent over 30 hours of PTO at this dealership since December and was never offered a loaner on any of my service visits. I wish I could have spent it on a much need vacay with my kid, especially after dealing with this car. I was always asked to give 5 star reviews or to just not do the survey if I was not happy. At the end of December, I was told (after I started questioning my repairs) at the dealership I was told my t-pipe had to be replaced because it was grey, the hoses, and clamps needed to be replaced because they are swollen, thermostat and housing replaced because it was loose or bad. Clearly, they repeatedly insulted my intelligence and the constant disregard for my car concerns was infuriating. The next visit my kid came home from college and even spent her entire 22 birthday with me at the dealership. We arrived at 7:30 AM and did not leave until after 4 PM. It was supposed to be a simple fix I was told (engine, transmission mounts, hoses and something else). I did have to come back again after that because they said they did not have the last engine mount to complete the job. I was supposed to be called and of course, this never happened although I requested several times to be updated on when the part would be in because I must drive almost an hour to get there. I had to call the parts department to see if they had the part and then schedule. The scheduled time that I came in I was there for 6 hours and they had not even looked at my car and told my kid (not me) that the part was defective. I was with a salesman who wanted to get me to buy another vehicle. Did not seem the harm at the time to look. This seems to be a common tactic that they use. Instead of dealing with difficult repairs they try and get you into another car. I literally pray when I get into my car and this car brings me extreme anxiety and stress. My boss thought that I purchased a used car and I had to inform him that it was purchased new. None of the service records are on Carfax and I had to go get the service record from this dealership to show my boss. My car and its issues are a running joke in my office and they always ask me where I purchased this car from. I do not have a problem telling anyone and everyone to avoid this dealership. I took my car to the St Cloud location after they sent me an email about a car they thought I bought. The St cloud service department were very professional, kept me updated and informed me that it was the thermostat and hoses that needed to be replaced. I had to tell him that it was replaced at the other location he was so apologetic and replaced them. Clearly, they never did the work or the technicians are incompetent. There is something else wrong with my car and I do not have the energy, money or anything more to deal with this again. Recently, I had to delay my start date 7 months for a doctoral program to drive monthly to south Florida because of this car. I have learned a huge lesson from this dreadful process. As a single parent with a kid in college, this has taken a huge financial and emotional drain on my family. I have never had this many issues with a vehicle. It is sickening to know that someone who works hard for their money must deal with this poorly made car and this dealershipFirst Service was great
by Francine on 05/20/2019I brought in a our Traverse for its first service at Starling. They were friendly and took the time to get my feedback on their service. During the service the car is washed for you, and I mentioned it was still a little dirty, and without… hesitation they offered a free cleaning of my vehicle when I return. I appreciate that sort of customer service. Alfonso was also very helpful when I brought the vehicle in for original service.Best service Iâve ever experienced!!
by Sandra_Lee14 on 04/30/2019I was looking around at all the different cars not expecting to be able to afford any, but boy was I wrong!! I met Noemi in the parking lot and she was so friendly and informative which really turned my day around. She showed me the cars in… my price range and was patient while I made the decision and with my many questions. Noemi helped me buy the car of my dreams when I least expected it. Thank you Sterling Chevrolet and especially thanks to Noemi!!A+ Sales Person Justin
by SEAN on 04/01/2019Purchased several cars from Starling from 2005-2007. Never was able to make a deal on my last 4 purchases until today. Justin kept in touch and worked with me to get the deal done. Others in the past would have moved on. Justin Chazon… was great from start to finish. I highly recommend him with your next purchase from Starling.3rd time is a charm
by What? Dumb on 02/14/2019Third time is a charm. Had to go back 3 times to fix problem. Everyone nice and polite. Calling service manager is a pain,they are the only one that can give you an update on your car, a total pain!Javier !! Thank you for you Professionalism
by Customer on 12/01/2018Javier is amazing. No matter the day or problem that I come in with he is always compassionate. You can tell he loves what he does. You have a prize worker at your dealership
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Trax
Chevrolet Colorado
About our dealership
Starling Chevrolet is your premier Chevy dealer located in the heart of Orlando, Florida, dedicated to bringing you an unparalleled Chevrolet dealership experience. As the top choice for new Chevrolet and pre-owned vehicle sales, we offer an extensive inventory that caters to every need—from sleek new Chevys to quality used vehicles. Our commitment to excellence extends beyond sales; our Certified Service department ranks among the highest in customer satisfaction. Whether you're searching for a Silverado 1500, Silverado 2500, Equinox, Tahoe or other options from our selection vehicles, we ensure a seamless and satisfying experience. Whether you're visiting us from St. Cloud, Poinciana, Kissimmee or Daytona, our team is here to help you.
What sets us apart
Orlando's largest Chevy dealer, where you get more for less.
4x Dealer of the Year
Amenities
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Authorized Parts Store
Thiago, We have asked for you to please come in to speak to a manager. We have offered to replace the infotainment system that you are having issue with. We are open from 9am to 9pm and would love to see how we can correct the problem. Thiago Sv, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about your particular situation. We have tried to reach out and haven't been able to get you on the phone or to come in in person so that we can rectify the situation. Please come in to speak with a manager as soon as you are able. Thank you and we hope to see you soon.
by MELISSA MESSEGUER on 03/13/2023