Fields BMW South Orlando
Customer Reviews of Fields BMW South Orlando
Review type:
Honest service
by Hap on 08/01/2025Fields service is excellent never had any issues and they don't try to upsell you on unneeded repairs. Telling you what's needed and what can waitNew BMW X5 multiple tech issues
by Steve P on 07/29/2025With only 900 miles on my X5, 3 seemingly unrelated issues cropped up. After asking Grok. turns out a problem with the TCU module was probably the culprit. But what got my attention was the TCU module could be damaged by a leak in the shark… fin antenna! After explaining my concern, Nancy Hernandez at Fields BMW scheduled a same day appointment to their service department. The technicians at Fields determined the TCU module had failed but there was no evidence of water intrusion. The shark fin antenna was also tested and found not to be leaking. Very relieved! My X5 was returned to me that day, washed and working perfectly. Great job, Fields!Steve, thank you for sharing your experience with Nancy and our service team at Fields BMW South Orlando. We truly value your feedback and wish you safe travels ahead!
Fields BMW South Orlando
by Mauricio Sanchez on 07/28/2025I was scheduled for an oil change. Merarie was my service advisor. She was attentive and informative about what my vehicle needs are. She offered me an option for 3 year oil change package which was beneficial for me, also advised me what… was in immediate need to get repaired on my X3. I appreciate her help and transparency. Thank you, Mauricio SanchezMauricio, we really appreciate your feedback! We are glad to hear that Merarie provided such informative and attentive service. Thank you for choosing Fields BMW South Orlando, and we look forward to assisting you with your BMW X3 in the future!
BMW x5 service
by Carol Espinal on 07/23/2025updated 07/28/2025Prompt serviceCarol, thank you for sharing a positive review of Fields BMW South Orlando!
Love our service writer
by Connie Peterson on 07/26/2025Technician was very thoroughConnie, thank you for the great review. We look forward to seeing you again at Fields BMW South Orlando!
Good vibes
by Stan Jackson on 07/26/2025My overall experience with this dealership was very good. Nothing but positive feedback primarily because of dealing with service advisor Nancy Hernandez. She was very knowledgeable and made sure I was completely satisfied with all aspects… of servicing my vehicle.Stan, your feedback about Nancy made our day! We're glad you had a smooth and knowledgeable experience with her. Thank you for choosing Fields BMW South Orlando! Safe travels!
Emergency System Malfunction
by Gerald Guevara on 07/25/2025Ms. Merarie, took care of me since the beginning. She was very courteous & polite the whole time. She went above & beyond with her customer service & just trying to help me out proving my car insurance they were wrong on their claim… assessment. Ms. Merarie went above & beyond and helped me so much during this process. Thank you so much!Gerald, thank you for sharing your fantastic feedback about Merarie! It means a lot to know she provided such supportive service. We’ll pass along your compliments to her, and we hope to welcome you back to Fields BMW South Orlando in the future!
Great service!
by CC on 07/25/2025They can get really busy but get the job done rightThank you for choosing Fields BMW South Orlando, we appreciate your positive feedback!
Gratitude
by KB on 07/18/2025I towed my 2023 x1 in due to a faulty battery. I got to work with Merarie which was wonderful as she is very efficient, great communicator and knows service. I returned home with a new battery under warranty at a reasonable time. I am very… thankful for this quick and efficient service as it allowed me to get on with my day during a very busy week as it was. I highly recommend working with Merarie if you get the chance. The service team sends helpful updates and keeps you on the same page every step of the way, even when they are busy they are very consistent with communication. If you want a smooth experience I highly recommend Fields South Orlando. My loaner car experience was also very smooth and efficient thanks to Ken.We are happy to help! Thank you for choosing Fields BMW South Orlando and for highlighting the great work of Merarie, Ken, and the rest of our talented team. See you next time!
Amazing service
by Rafael on 07/15/2025Had a great experience at the service department. Everything was done on time. I highly recommend Enid as a service advisor. Thank you!We are happy to hear from you, Rafael! Thank you for choosing Fields BMW South Orlando and highlighting the great work of Enid and the team.
Amazing service. Enid is the best service advisor.
by Rafael on 07/15/2025Had a great experience at the service department. Everything was done perfectly and on time. I highly recommend Enid as a service advisor. Thank you so much!We are happy to see that you had a great experience with our team, Rafael! Thank you for choosing Fields BMW South Orlando and for sharing your support of Enid.
Love my dealership!!
by Beverley Rodriguez Barter on 07/10/2025The customer service is on point. Very detailed, kept me updated, and professional. Angel, Service Center Manager, is very knowledgeable and works hard to make sure his customers are treated fairly and with respect.This feedback means the world to us, Beverley! Thank you for choosing Fields BMW South Orlando and highlighting Angel's great work.
Josephine was my contact and I had a positive experience. Excellent.
by Andre on 07/10/2025Everything went cery smooth. Thanks to Josephine for excellent service. As a customer, I was very satisfied.Andre, we are happy to hear that Josephine's attentive service made your visit a great one. Thank you for choosing Fields BMW of South Orlando!
Love my Dealership!
by Beverley Rodriguez Barter on 07/10/2025The customer service is on point. Very detailed, kept me updated, and professional. Angel, Service Center Manager, is very knowledgeable and works hard to make sure his customers are treated fairly and with respect.This feedback means so much to us, Beverley! We are thrilled that Angel and the team took such great care of you and we hope to see you again at Fields BMW South Orlando. Take care1
Great customer service
by Kelvin on 07/08/2025It was easy and comfortable!Kelvin, thanks for giving us the opportunity to serve you! - The Fields BMW South Orlando Team
Eric was great
by Hany Roumi on 07/04/2025I had an appointment with Eric , everything went smoothly took around 1.30 to fix everything . Really great place with excellent service from Eric.Hany, we are grateful for your business and recommendation of Eric! Thank you from all of us at Fields BMW South Orlando.
Great Service
by A Brown on 07/04/2025Fast and realizable serviceThank you for choosing Fields BMW South Orlando, we appreciate your positive feedback!
Not a great process
by BMW X1 owner on 07/03/2025I purchased my vehicle as a certified pre-owned vehicle so it should have been thoroughly inspected. The day after I took it home, the moonroof was not working properly. Had to have it completely replaced. In the meantime, found the weather… stripping on the back doors fell off. Had to have that replaced. Needless to say, my nearly new vehicle with only 9k miles on it was in the shop 3 times in the first 4 months of owning. I understand things happen. But communication from service, management and even the GM was not great. I had to follow up with them to find out status. I’m still waiting to hear back from management to see why I received such a poor delivery and follow up. I love the car and the service team was very nice. There was just no follow up. Thankfully I bought all the extended warranties. Can’t imagine what I would have been charged if I hadn’t.Thank you for sharing your experience. It's concerning to hear about the issues with your vehicle and the lack of communication from our team. We strive for better follow-up, and I apologize that we fell short in this instance. If you'd like to discuss further or have any other concerns, please feel free to reach out at your convenience. Thank you, Mikhail Bouzko - New Sales Manager - (407) 956-6300
Amazing service
by I dont remember on 06/25/2025updated 07/01/2025Amazing team from the one who handle the check in and check out and the tech that take care of my carWe're delighted to hear that our team at Fields BMW South Orlando provided you with an amazing experience from start to finish. Thank you for sharing your positive feedback!
Service
by Luigi soldai on 06/26/2025As someone that works in the service industry deyja provide a great customer service she keep me updated also ask if I needed and uber ride when I never ask that shows that she cares about the customers would 100% recommend her.Luigi, thank you for sharing your experience! We're happy to hear that Deja provided exceptional service at Fields BMW South Orlando. Your recommendation means a lot to us!
My BMW 530e
by Imcd on 06/26/2025Great service department My Service Advisor Eric Ramos was very attentive and kept me up to date on the progress during the service.Thank you for sharing your experience with our service department at Fields BMW South Orlando! We're glad to hear that Eric provided attentive service and kept you informed throughout the process. We appreciate your feedback!
Thank you for sharing your appreciation for the Fields BMW South Orlando team! We look forward to being of service again in the future. Safe travels!
by Fields BMW South Orlando on 08/01/2025