Customer Reviews of Warren Henry INFINITI
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Worst dealership ever!!
by C Poulard on 09/27/2021Worst dealership ever!! Got a call July 22, asking to come to Warren Henry for an on-site appraisal of my Infiniti QX50, saying they can buy it for more than the actual value of $26 000..knowing my lease ends October 19 2021... I went there… July 23, saw Andres Arango, sales consultant at Warren Henry, (2300 NE 151st St, North Miami, FL 33181). I explained clearly that I just want to know the price of my car if they buy it before the end of the lease. I have been asked to wait 15 minutes and when Andres Arango came back, he gave me a vehicle return receipt, signed on my behalf!!! And asked me to leave the car and the keys!! I explained that I didn't approve this purchase, not even knowing the price (the car was bought at $26 000 by the way...) and that my intent was to buy the car at the end of the lease (in 2 months). Andres Arango was confused, said it was too late, but after a while, he told me he will cancel this 'purchase' and that I can keep the car. One week later, Infiniti Finance sent an email saying that my account was closed.. I called them and they told me everything was paid off.. I went the following day (July 28th) to the dealership, saw the general manager Geo Salazar, and he told me that everything was fine and fixed, just have to wait 2 days to see my Infiniti account reopened. After 15 days, my account was still closed, we didn't know if we can use the car, as officially it was no mine anymore...so I had to hire a lawyer ($1000) to fix that issue. After the first official mail, my account was re-opened, but I has a hard inquiry from Infiniti Finance and lost many points on my credit score... The answer by mail from the dealership is : sorry, there was a misunderstanding with our salesperson, everything is back to normal (account re-open). and that's it...Even if they recognized that : " the salesperson acted unilaterally in signing off your client" So, I lost the use of my car for nearly 2 months, have to pay $1000 for an attorney, get a negative credit impact, and have to pay late fees for the monthly payments I couldn't pay because my account was closed...for getting nothing, not even an apology from Warren Henry? This place is a fraud. Don't go there, you will save moneyAndres Arango
by Kathy Castro on 01/12/2020I always wanted a infiniti for almost ten years, I inquired online and i told the internet sales department to put me with their top salesperson.. I was assigned to Andres Arango. He treated me with so much respect and also sent me a video… introducing himself and showing me the features of the infiniti q50. I myself work at a dealership and he took that into account to give me the bottom line price so I can walk out with an amazing deal. I am blessed and so happy with my new 2020 Infiniti q50 Sport. And I will always do business with Warren Henry. I also recommend if anyone is looking to get an aggressive deal on any vehicle, Andres is the guy to go too. Thank you so much for being an amazing salesperson and wishing you the best in 2020 !!!!!! stay awesome ! see you in 39 months for my next q50 red sport XDGreat Experience
by JFalcon18 on 02/10/2017I went to see the new QX30 and Hector helped me. He was very knowledgeable, he explained all details about the vehicle, different trims. We went for a drive test, while I was driving he was explaining all specs. When I decided to get it he… work fast to get all paperwork done. It was seamless. The best car shopping experience I've had so far. Great people, great service. Stop by you wont be disappointed.The Best
by Jay1313 on 12/31/2016I have been driving a Infinity for over 20 years and recent leased a 2017 Q 50. They make it so easy and no hassle. I was in and out of the Warren Henry Dealership within 20 minutes, Nick was my sales manager and is most professional and… accommodating, a man of his word, which you don't find at most dealershipsHappy repeat customer
by skleiner1 on 12/05/2016I just purchased my second Infiniti from Nikola Jecmenica. He was awesome! I was treated like family and he made it a hassle free process. He worked with me on my specific needs and made sure i was 100% satisfied.Phenomenal car buying experience with Sergio
by NataliaMiami on 11/11/2016We enjoyed such a painless, lightning-fast car buying experience with Sergio Pelaez! He knew his inventory and was a wizard when it came to working with the numbers and best possible scenarios for us to get into a 2017 QX60. He was… patient, proactive and professional. We look forward to buying all of our family cars from Sergio on the future.Great experience
by Kern_Thorpe on 11/08/2016I just leased a new Q60 Red Sport 400 from Warren Henry Infiniti. It was a close run between this car and one other but Nikola Jecmenica in their sales department was excellent throughout, arranged multiple test drives, was extremely… knowledgable and never pushy, and managed to find me one with the exact spec I wanted. Highly recommended.My Warren Henry Experience
by car_enthusia2 on 10/21/2016Leopoldo Visconti @ Warren Henry was awesome! He made sure our experience was smooth and hassle free. Leo is true to his word, and there were no hidden, or unwanted surprises. He is also very kind, and patient with the kids. I would… definitely purchase another car from Leo.Warren Henry Infiniti
by Mannybb on 09/19/2016Great service, fast and efficient none of the usual discomforts with purchasing a new car. I highly recommend Warren Henry Infiniti. My sales person Mr. Sergio Soto was very professional and helpful.Painless Car Shopping!!!
by RachelSobel on 08/30/2016You know how most people dread the new car shopping process because of the incessant haggling and long waits while you watch the clock at the dealership and lose HOURS of your day? My recent experience with Warren Henry Infiniti and… Ismet Yagci was exactly the opposite of that. After a couple of initial conversations about what I was looking for, Ismet convinced me to drive all the way to Miami from where I live in Boca (even though there are a handful of Infiniti dealerships much closer to me). He swore he wouldn't waste my time and was certain we could reach a deal that worked for both of us. He totally delivered on that promise! From the very beginning, we had transparent and candid conversations and instead of the usual "haggle", he worked with me (not against me) to get me exactly what I wanted without sacrificing a single feature. He and Lenny Kleynberg were the perfect team - professional, personable and truly a pleasure to work with. As long as Ismet is with Warren Henry Infiniti, you will have a loyal customer, with a big mouth who shares all of these experiences with friends and family. I absolutely love my new car and Ismet made the whole process seamless and worthwhile.Best dealership ever!!
by rteresita61 on 08/13/2016Excellent service from the start to finish!!! The associate by the name of Hector Seminario is an asset to the company!! I drove away with my new purchase within a couple of hours. The car had a full time and ready for me. Thank you… Warren Henry Infinity for having Hector Seminario there. I will definitely purchase my next car with you.May the 4th Infiniti be with you!
by cruzdog954 on 06/11/2016I had already sampled 3 Infinitis for the past 9 years. A 4th Infiniti? Nope. But then Thinking about the excellent service department and having a warm welcome from Yevgen Rozanov made it possible for a 4th one. Don't get me wrong -… my 2013 Infiniti FX37 is a thing of beauty. Nothing ever went wrong with it. Given the opportunity, I was able to get into a Hermosa Blue 2016 Infiniti Q70S. It is a complicate process to terminate a lease early and get into another one, but Yevgen Rozanov was able to make the process super easy. In and out. He even let me take the car to my wife for final approval. I do no exaggerate when I tell you that many of the service reps came out saddened that I left my FX37 but congratulated me on the new purchase. This is what you want from a dealership - just like the Cheer's TV Series bar - everyone knows you. Warren Henry Infiniti is no "mass produced" dealership. They truly know you by name - well, they still call me Mr. Last Name. If you are thinking of a car, look no further - Warren Henry Infiniti has what you need. Make sure you ask for Yevgen Rozanov and ask him about me, specially the test drive. ps - Don't tell the manager!First but not last Infiniti
by jamyldangelo on 06/02/2016The people at Warren Henry were extremely helpful, unlike other car dealer I've dealt in the past. Thank you to Sergio Pelaez and the rest of the warren staff for all of their help! we love my new car!Excellent professionals
by Wilson_The_Don on 05/28/2016Yemil Perez was an absolute professional. Thanks to him I now drive a car I'm in love with everyday. (Q50 S) Recommend you ask for him for a pleasant experience.Best Buying Experience
by Kandavis on 05/16/2016Nikola Jecmenica made the process easy and pain-free. Go see Nik at Warren Henry! You won't regret it!Excellent service and overall experience
by Ale_Palma22 on 04/19/2016It was definitely a great experience to buy a car at Warren Henry Auto located in Miami, FL 33169. Wilfredo Ortiz, our salesperson, was very knowledgeable and a pleasure to work with. The entire Team was fantastic! I can definitely… recommend to anyone who is looking for a new or used car to deposit their trust to these guys! We are loving our QX60!!!Purchase
by Sasha11j on 03/31/2016I have to start off with wow! Never went to a dealership that was so patient, hassle free, easy going and honest. Sales Consultant Mr. Nikola Jecmenica and Jack help me so much and they were extremely patient and helpful with any questions… you have. I would recommend this place to anyone.Sales Agent - Nikola Jecmenica
by davidcar57 on 03/23/2016I had an outstanding experience at Warren Henry Infiniti with my sales agent Nikola Jecmenica. Nik was fair, pleasant, courteous, fast, and knowledgeable. Great price, service and value. I even had a service issue within the first few… hours of ownership. The service department was closed for the weekend but Nik arranged for my new car to be picked up at my house 30 miles from the dealership and provided me with a free loaner. 24 hours later, I had my car back and all issues were fully resolved. Better yet, I never left my home. Nik took care of it all! I was treated like royalty. If you need a car, you would be doing yourself a disservice if you went anywhere other than Warren Henry and did not ask for Nik Jecmenica.Excellent buying experience
by Magleason on 03/18/2016I had the privilege of dealing with Barak Baysu as my salesman. He was very knowledgable about the vehicle and above all very personable and pleasant to deal with. Very impressed by his professionalism and attention to detail. Most… pleasant buying experience ever.Great Experience
by Crusin_01 on 03/13/2016Great job by Maryuri Pena. Very professional and it was a great experience to get my Q50. Highly recommended for any one that's looking for an Infinity.Best Experience Ever!
by jovank7 on 03/05/2016I must say this was such a pleasant experience that I was like wait .. what did we forget.. too easy! so pleasant! Courteous and knowledgable sales rep! where was the catch? LOL This place is 5 stars all of the way. Thanks to my Sales Rep… Hector S.
About our dealership
Visit Warren Henry INFINITI to experience our full lineup of INFINITI Luxury Cars, Crossovers and SUVs. We have a large selection of new cars, Certified-PreOwned, service, parts, and financing. This INFINITI store is located at 2300 NE 151st St in North Miami and also serves Aventura, Hallandale, Hialeah, Hollywood, Miami Beach, Miami Gardens, Miami Shores, North Miami Beach, Opa Locka and Pembroke Pines.
What sets us apart
Award of Excellence, INFINITI
Top-Rated Dealer, CARFAX
Dealer of Excellence, J.D. Power
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (10)
- English
- Ukrainian
- Italian
- Russian
We appreciate your feedback and strive for excellence in the quality of service we provide. We will notify the departmental manager of your experience and they will be contacting you within 48 hours. Once again, we thank you for taking the time to let us know how we may improve our processes to better serve you.
by Warren Henry INFINITI on 09/28/2021