Lexus of North Miami
Customer Reviews of Lexus of North Miami
Review type:
Great Experience
Great Experience
by Carlos C on 07/03/2025Luke Smigiel (sales) and Alex Suarez (finance) did an amazing job on the return/trade in of my lease and got me into a new one in a very smooth process. One of the easiest, quickest and best experiences at a car dealer. I would definitely… recommend that you ask for Luke by name, he will work the best possible deal he can. Great job gentlemen!!!Carlos, we are thrilled that Luke, Alex, and the team made your leasing experience so positive! Thank you for choosing Lexus of North Miami and recommending our work. We wish you safe travels in your new car!
Read other reviews before you do business here
by another stupid buyer on 06/11/2025My purchase experience here is why most people hate buying a car. I don’t live in Miami so, this purchase was done online. I found the car on their website after hours. The next day I received a call from a salesperson. I gave them my… trade info, also a Lexus with way below average miles. I was then sent a buyer's order valuing my car at $7,000. I was outraged. It retails for 13k-15k on all the car-buying sites. I had forgotten I had used their trade-in icon the day before on their website. Later that evening I found an email with a trade valuation from Lexus of N. Miami for $12,688. I forwarded Sean Kamal the GM of Lexus N Miami with their offer of $12,688 email. He couldn’t be bothered to reply himself, so he pushed it off on someone below him. I was told the offer was 7,000 firm, and maybe I shouldn’t trade in my car. Clear bait and switch move. No explanation, no apology. I was offered and additional $500 discount take it or leave it. The vehicle they were selling was what I wanted and had low miles. I reluctantly went ahead and purchased the car. When I took delivery of the car it had a broken piece on the lower dash just hanging there. Impossible to miss on the multi-point inspection required for an L Certified Lexus. Every other L Certified Lexus I’ve purchased was delivered in immaculate condition. I will say my sales person, Sierra was professional and very helpful along with her partner Constantine. Sean (GM), Alfred (used car mgr.) and Todd (finance mgr.) typify the stereotypical car salesman. No integrity whatsoever, and give this Lexus dealership a bad name. I wish I had done more research. I have found many many bad reviews of this dealer. Many complaining of bad service, bullying tactics during the sales process, inconsistent pricing, etc. I bought a Lexus from Lexus of Pembroke Pines in 2018, and I had a great experience. Both are Craig Zinn owned dealers. I thought Lexus dealers were above sleazy car sales behavior. Not at Lexus of N. Miami. One more thing- after I posted a Google review I received a text from an employee there asking me to please take down my review, because it didn't look good for them. The b@lls on these folks. Holy crap!Anders was great
by Brandon on 03/25/2025Very professional and no tricks during the purchasing process. Thank you very much and would definitely recommend this Lexus Dealership in North Miami.Brandon, we're delighted to hear about your positive experience with Anders at Lexus of North Miami! Thank you for recommending us and trusting our team with your purchase. Enjoy the ride!
National Search Paid Off
by RCS on 02/17/2025Just about as smooth as an on-line purchase can be. Luis was always available by text, if not by phone. Ramon handled the paperwork and financing without a hitch. Both of them were friendly. And at no time did I feel I was being pushed… toward anything. The beautiful 2021 Lexus ES 300h UL is now in its new home. Spotless car. Excellent price. Would buy from them again without a second thought.Thank you for sharing your experience with us! We're delighted to hear that Luis and Ramon made the process smooth and enjoyable at Lexus of North Miami. Enjoy your beautiful 2021 Lexus ES 300h UL, and we look forward to assisting you again in the future!
Responsive and available
by Jerry H on 12/27/2024I live over an hour away from this dealer, but they were the most proactive in finding the car I wanted. They communicated via texts and were responsive to phone calls. They came on my radar as a result of wanting to make an offer on my… trade in. They followed through with documentation of our agreement and were able to deliver when they said they would.Jerry, it's fantastic to hear that our team at Lexus of North Miami was able to meet your needs and deliver on their promises. We appreciate you making the trip and trusting us with your purchase! Enjoy your new car!
A Great Dealership Experience
by Mike Miller on 11/04/2024Bought my RX 350 here, and the experience was fantastic! The staff was knowledgeable, no pressure, and genuinely friendly. So happy with my new car and the service I received!Mike, we're delighted to hear that you had a fantastic experience at Lexus of North Miami! Enjoy your new Lexus RX 350 and thank you for choosing us. Safe travels ahead!
Easy purchase & great service
by JanetK on 07/04/2024The buying experience was very easy and service with Eric was excellent. I would definitely recommend both.Janet, we're delighted to hear that Eric provided excellent service and made your buying experience easy at Lexus of North Miami. Thanks for the recommendation!
10K Service
by Ana on 12/13/2023Since making my car purchase, Lexus of North Miami has been very helpful in answering questions and concerns. Also, the two times I have taken my car for service Bobby has been punctual and professional.Ana, we're glad to know that Bobby and the rest of our team at Lexus of North Miami have been helpful with your car service needs. We appreciate your feedback!
I LOVE my new LEXUS
by AllaK on 10/25/2023I got my NX300 last week and I cannot be happier. Originally I wanted RAV4, bur the price for Lexus NX300 with less miles , same year was only a tiny bit higher, but it is so much more luxury!!! The service was amazing, Anna K was helping… us. She was so patient with us, so knowledgable about cars, and very very helpful. It was the most pleasant experience I ever had buying a car!!! Thank you, Anna K, thank you, Lexus of North MiamiWe're so pleased to know that you had a fantastic sales experience with us here at Lexus of North Miami! It's great to see that Anna was able to assist in finding the perfect Lexus NX300 for you. We appreciate your kind words and hope you enjoy every mile in your new ride! Safe travels ahead!
Run AWAY !!!
by Sarhan on 10/18/2023RUN AWAY !!! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an inspection of the vehicle, which unveiled scratches that had not been disclosed… during my prior inquiries. Dulce quoted me a price higher than what was listed. I brought this to him, and he chose not to respond. I escalated to a manager, Rosaly. She assured me that the price would be honored, but her demeanor conveyed as if she were doing me a favor. I also expressed my dissatisfaction with Dulce, to which she stated that a different salesperson would be assigned. I sent the wire transfer on August 19th. I repeatedly requested the new salesman, Demetri, to communicate with their bank for confirmation, and every time, they said they would not do that as they receive funds daily, and there's no need for it. I even ended up reaching out to their bank myself, and they confirmed the transfer. I confronted Rosaly with the information and the date of money received on their dealership accounts; she said, "The payment has been received." That was on the 28th of August. It took them 8 business days to confirm the receipt of the funds; this raised suspicions. I sent seven emails to various managers. I have not received a response regarding the funds . I made six calls. I managed to reach ALFRED UTSET, the pre-owned sales manager. Unfortunately, He answered the call prepared to defend his employees and did not listen to me. I was about to express my concerns, but he replied, "You sent an inspection company, and they know everything, so you shouldn't have any concerns!" I had to clarify, saying, "Did you even hear me? I said 'concerns,' do you know what that means? I'm not talking about the car; I want to discuss the transfer and how your employee treated me, and I want to know if they did the maintenance I requested." He didn't answer my questions and continued to speak forcefully and condescendingly. I sent emails inquiring about when I could coordinate with the shipping company to pick up my car. I asked when they would refund the deposit since I had sent. However, Demetri did not respond to these questions. He simply replied that everything was on process. I reached Rosaly to inquire about the refund status. She responded, claiming to be helping me by expediting the refund process. She stated, "Normally, we refund the money after delivering the car!" She emphasized her cooperation. Interestingly, in one of Rosaly's emails dated August 17th, she mentioned, "Please be aware that the deposit made with the card will be refunded promptly upon receiving the wire transfer for the full amount." So, either the content of her email or the content of her text message contradicts the truth. during the shipping phase, they provided no assistance and stopped responding, causing me significant inconvenience. This frustrating experience felt unprofessional and unethical. Imade it explicitly clear that I expected to be informed when the shipping company received the car. but they have not contacted me, resulting in delays. To clarify, these are not allegations; this is simply my personal experience, outlining the difficulties I encountered over a whole month, including a staggering 182 emails exchanged with them to conclude a deal; it should have raised concerns at the management level, but it seemed like no one cared. Please don't waste time telling me sorry. I'm well aware that you're already informed about what happened, and most managers are familiar with my emails and calls. Let's not play games or pretend that you really want me to call to resolve this issue. There's no need to keep up this facade.Sarhan, I'm really sorry to read about your experience. It's clear that we've fallen short of our usual standards and for this, I apologize. Your feedback is important as it helps us improve our service delivery. We would appreciate the opportunity to discuss this further with you directly in order to address all your concerns properly and rectify any issues where possible - please reach out at a time convenient for you. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788
responsive to out of state buyers
by Jeff Perkins on 04/05/2023Knowledgeable about out of state transactions and titling of vehicles in other states. They talked to me, while other dealerships refused, about a highly sought after vehicle (LX600). Their statements concerning their present inventory… were honest. While they tried to sell me these, they did not put on a high-pressure sales pitch for dealer packs such as extended warranties or paint coatings, as I have experienced elsewhere. We made a deal considerably over sticker, but unfortunately that's the market. Would not add a towing package; I will have to deal with that post-sale. Overall I found Efrain Ponce, their salesman, to be helpful, effective and responsive.We are always trying to improve our services for our clients, so thank you for sharing this helpful feedback with the team, Jeff. Please let us know if there is anything else we can do for you here at Lexus of North Miami.
Amazing customer service, Bobbi…..best ever!!!
by DrS on 04/14/2022I’ve been shopping Lexus is 2014 because of one man, his name is Bobby. He is the definition of what amazing customer service to look like, compassionate, and effective listener, and very efficient and execute expeditiously. Really amazing… guy……We appreciate you taking a moment to give Bobby such a fantastic shoutout. He always goes above and beyond to make sure our guests go home happy. Thank you so much for choosing Lexus of North Miami!
Easy Process with Finance Manager but Sales Unreliable
by GX Spark on 03/25/2022Purchased a vehicle while out of State. My wife was in town and handled everything for me. Dealing with the finance manager, Mr.Omar, was simple. He's professional and reliable. The sales not so much. They're friendly in your face but don't… follow up when they say they will or do what they say and once you purchase you can forget about anything they told you. I'm still waiting for Juliana to get back with me about my all weather mat. If JM Lexus would have had the truck I wanted I would've purchased from them. I'm a repeat customer of their's. Superb service before, during and after the purchase.While we’re glad your finance process was seamless, we’re sorry you feel there were unkept promises made by our sales team. This is never our intention nor the outcome we want. I will share this review internally, but I also want to follow up to close the loop on your weather mats. Please give me a call - I am unable to determine your contact information from this review. Thank you, Maritsa Campos - Customer Relations Manager - 786-528-3871
Repair Job of Lexus GX 460
by Leo on 01/03/2022I sent our Lexus GX 460 here for repair. They did a good job and delivered on time. The attention is quite personalized. They are a big dealer. This could have pros and cons, but for us everything worked well.Hi Leo - Thank you for trusting us with your business and your Lexus GX 460! We are thrilled that you had such a positive experience here at Lexus of North Miami. Drive safely!
The best
by Alma on 05/08/2021It's my my 3rd Lexus lease experience with Cesar Alcala and now with Lexus North Miami is the perfect combination. The service and VIP attention received are second to none. Cesar is not only extremely helpful but knowledgeable and super… friendly. The really go beyond the call of duty to make your experience the best, and drive out of there feeling like a queen with your gorgeous new vehicle. 10 years and counting. Thanks guys for all you did.Alma - Thank you for the great review! We strive to make the purchasing process go smoothly for our guests, and it is fantastic to hear that this has been reflected in your time working with Cesar and the team. Drive safely in your new vehicle, and enjoy it! We are looking forward to seeing you again at Lexus of North Miami!
Satisfied
by Natalie T on 03/02/2021Received 15,000 mile service. Car’s performance was sluggish since purchase. Had complained previously and was told Car was performing correctly. Changed to new service advisor - Mihai. There is a definite improvement in the performance… after this service. I do not know what the issue was, but I am pleased after this service maintenance. I do not like that the advisors do not communicate with you after the service is performed to let you know what problems were found and corrected. Would rate higher if I was given feedback.I'm very glad to hear that your vehicle is running better after your visit with Mihai. I apologize that you didn't receive the informative service we expect for our guests. I would be happy to speak with you directly and answer any questions you might have. Please consider giving me a call. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885
Outstanding Service Location!
by Sher on 02/09/2021updated 02/16/2021There is no waiting...car is serviced immediately. Comfy waiting areas and perks while waiting.Thank you for sharing this review about your recent visit with us at Lexus of North Miami! We truly appreciate your support.
Outstanding Service
by Lexusfan1703 on 11/14/2019updated 11/21/2019The service is outstanding. Thank you Victor for your professionalism and outstanding service.Great service
by Grandwine on 11/08/2019updated 11/18/2019Quick, friendly and efficientAwesome Lexus
by Edmunds on 11/07/2019Nelson & Robert are the best. Treated with dignity & respect. Both where very professional & definitely friendly. Every dealership should display this type of professionalism.Lexus service department
by Giovanna on 10/25/2019I was very impressed with the timely, efficient, and friendly service I got. The only reason I wasn’t able to give a 5 is that the person on the phone when I tried to book the appointment was not as informative as I would have… liked. Overall extremely satisfied though.
Carlos, we are thrilled that Luke, Alex, and the team made your leasing experience so positive! Thank you for choosing Lexus of North Miami and recommending our work. We wish you safe travels in your new car!
by Lexus of North Miami on 07/07/2025