Rick Hendrick Chevrolet Naples
Customer Reviews of Rick Hendrick Chevrolet Naples
Review type:
Tim
Corvette Teddy Bear
by George Roessler on 03/16/2024Great service with no pressure!!Hello George Roessler, thank you; we appreciate your feedback!
We're pleased to know we have been able to exceed your expectations and really help you out!
Car Service
by num1chevyman on 03/14/2024Made an appointment for 745am had my car there at 7 then I find out the appointment was not an appointment it was a 48 hour diagnostic which left me stranded and had to find me a way home very very poor communication. Now after 3 days I… have not heard anything I emailed asking the status was emailed back that they were going to talk to the tech to find out 8 HOURS LATER no response sent another email NO RESPONSE. I finally called hung on line for several minutes talked to Jim the service person and still. Got the same response he has not talk to the tech. THIS WAS A VERY POOREXPERIENCE just like the last time I was in there got quoted 500 for having my transmission filter changed and it turned out to be 1000 dollars another instance.Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.
Oil Change
by Erinakp on 03/05/2024Friendly and Fast Service. Extra Kind to my kids which is not always easy bringing them to long wait appointments. The waiting area was kid friendly with hot chocolate, coloring and they loved looking at the cars in the display room. The… Oil Change was complete before they were finished having fun. It was not just about business but a welcoming comfortable experience.It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Equinox purchase
by Rickvette on 02/29/2024Rich completed the sale at a very respectable price and processIt's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
George Thomas
by #superdadfla on 01/31/2024I recently moved to Naples Fla. And started to look for a Sports Car, after meeting Brian and Mark I decided Not to look any further and bought a Corvette I am from Staten Island and wasn’t sure about Fla. Considering the NYC pot holes and… bad weather conditions I would be limited to driving a Vette there, I am a permanent resident and my New Car made me very happy#superdadfla, we really appreciate your feedback!
Bad service department
by Paul Wagner on 01/25/2024PLEASE SEE MY NEW UPDATE BELOW. I CALLED THE PERSON WHO I WAS TOLD TO CALL AND HE CALLED ME AND I QUOTE “ YOU ARE A VERY BAD PERSON” Very disappointed in this service department to say the least. I was down here for the winter and took my… Chevy Silverado 2500 High Country in as I had a faulty parking sensor. This should have been covered under the fact warranty and they would cover it because it was damaged. Mind you the vehicle is still under the manufacturer warranty. Out $500. They said a rock hit it. If you look at the front of the sensor, you can see heavy damage. The sensor is the size of a dime. I’m a fanatic about washing my truck. There isn’t a ding or scratch on the truck. If a rock truly hit the front number and caused this much damp to the sensor, how in the hell is the bumper perfect all around it??! I also want to mention that I had an appointment to fix this the week before and the dealership screwed up and never called me to cancel the appointment because they were having a service computer issue. Drive 40 miles round trip. I did call Chevrolet and they said they would contact the dealer. But she said I was at the dealers mercy. She agreed that they should have covered it regardless as a loyal GM customer for years. This will make me reconsider what manufacturer I choose when it’s time to replace my Wife’s Chevy Tahoe and my Chevy truckPaul Wagner, Thank you for taking the time to leave us this a review. We always want to provide the best customer service and would greatly appreciate the opportunity to talk to you about your recent visit. At a time that works best for you, please contact Jack N at (239) 591-0991. We look forward to hearing from you soon.
Hello, we regret to hear that your experience with us was not a more positive one.
The dealership basically copy and pasted their response from google. Already called the person they requested and he was extremely rude
BEST DEALER EVER!!!
by Erik_Estrada on 01/19/2024Best Auto Dealer in Florida, we received the best customer service ever, William Zambrano and Alex Benavitz made us feel as family because they were very honest and always we did comfortable to choose the best option, we would love to buy… all our future cars with them.Erik_estrada, we're so glad that we were able to go above and beyond your expectations!
Multiple Visit Issues
by NaplesFL2024 on 01/16/2024Have tried now on multiple visits to get items quoted and installed and dealer failed to deliver. Dealer takes appointments but cannot even look at vehicle for 24-48 hours after appointment starts (their statement that is their policy)?… Why not just take less appointments? We will no longer take our GM product vehicles to this dealer.Hi Naplesfl2024, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact Jack N at (239) 591-0991 to discuss further. Thank you, we appreciate your time.
D Klep
by DKleppin on 01/11/2024friendly, timely, good valueDkleppin, we're so glad that we were able to go above and beyond your expectations!
45k seevice
by AK Bruce on 01/10/2024Well organized, prompt courteous service. No pressure service recommendations.Hello Ak Bruce, thank you; we appreciate your feedback!
Oil and filter changed
by haas2000 on 01/08/2024Everything was well. I was waiting and I had a nice and relaxed time there. #Thank youWe want all our clients to have a comfortable and stress-free experience with us!
Warranty Service
by Dave Brown on 01/02/2024professional, courteous, and friendly atmosphere.Hi there, your satisfaction is our top priority.
Owner
by Tripp0922! on 12/28/2023We had our car towed there after it broke down, and they were excellent and quick to take care of everything. The service advisor we dealt with Jim was very personable and quick to respond.Hello Tripp0922!, thank you; we appreciate your feedback!
Easy, competent, patient
by GrammaPatti on 12/25/2023The entire car buying process was such a pleasant experience. Sam was my salesperson and he provided me with all kinds of options choices as I was torn between two vehicles. There was absolutely no pressure ….he let me make up my own mind… after providing me with info about both cars. He was kind and pleasant enjoyable to work with.Grammapatti, we really appreciate your feedback!
Competent service
by Gerry L on 12/22/2023Quick in, quick out. Took longer than expected for the actual service. Service on the car was done correctly.Gerry L, we really appreciate your feedback!
Repair of 2019 Corvette
by Corvette on 12/07/2023I was directed to Javon Morissette in the service department to assist me with repair for my 2019 Corvette. The accident I had was running over a large piece of concrete that apparently had fallen of the back of a truck. Due to the low… profile of the Vette, I had run over the piece causing damage with the front Lip, two tires and two rims. Javon helped with directly by sending photos to my insurance company (Farm Bureau). His assistance with helping me is so greatly appreciated.Hello Corvette, thank you; we appreciate your feedback!
Dishonest
by Unsatisfied on 12/06/2023Brought my vehicle in for warranty service. The service manager, Jack, implied that I was being untruthful and denied the warranty. His attitude is cavalier and arrogant. I have purchased many Chevrolet’s from this dealer and the the… previous owner. I will never purchase or use this dealer for service in the future.Unsatisfied, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better.
Awesome service
by Naby on 12/02/2023From the moment I walked in, I had a wonderful experience thanks to Jim. Super kind, friendly, and over all super helpful.We want all our clients to have a comfortable and stress-free experience with us!
Naby, we're so glad that we were able to go above and beyond your expectations!
Mr Nestor matias
by Chevy 101 on 11/27/2023The dealer was very clean and the staff was very professional and polite. The staff member that helped me and was great was named Clinton I believeChevy 101, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Naples.
Great Service
by Collins on 10/18/2023Jim was a pleasure to work with. Professional and knowledgeable.Collins, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Naples.
Great!
by Kima001 on 09/30/2023updated 10/05/2023Salesman Niko did a great job in helping me purchase the vehicle I wanted! Was very understanding and patient!We're pleased to know we have been able to exceed your expectations and really help you out!
Chevrolet Silverado 1500
Chevrolet Tahoe
Chevrolet Silverado 2500HD
We're pleased to know we have been able to exceed your expectations and really help you out!
by Jack Nogueira on 08/01/2025