Rick Hendrick Chevrolet Naples
Customer Reviews of Rick Hendrick Chevrolet Naples
Review type:
Tim
Tim
by DonaldH on 07/30/2025Tim was very helpful and attentive from start to finish. He is a great asset to the organizationWe're pleased to know we have been able to exceed your expectations and really help you out!
Excellent Service
by Dan R44 on 07/29/2025Tim C. In the service department at Hendrick Chevrolet in Naples did an excellent job. He walked me through all my options on my scheduled maintenance and kept me in the loop on the status of my Tahoe. The service department was immaculate… and organized. They completed the work on time and treated my vehicle in a professional manner.It is great to hear everything was done quickly and to your satisfaction!
Replacement of a headlight on my 2017 Chevy Impala
by Raymond on 07/22/2025The service was courteous and performed with a minimum amount of time. Although not thrilled with the cost of a new headlight today, I was amused looking back that the cost of a headlight today is approximately what my father paid for his… new 1941 special deluxe maroon Chevy in the spring of that year.It is great to hear everything was done quickly and to your satisfaction!
Standard oil change service and tire rotations
by Chris R on 07/15/2025PromptIt is great to hear everything was done quickly and to your satisfaction!
Disappointing Communications
by Johnnie on 07/07/2025Always had a good experience here for service on my Chevy Impala. The always communicated progress and status. However this time I had to cal repeatedly to get status on my repair. Also the online update system the use so work can be… monitored wasn’t working.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (239) 438-4346 to discuss your concerns, as your satisfaction is of utmost importance to us.
Oil change
by Tropical on 07/07/2025Easy to book appointment through service rep, clean waiting area and friendly service tech.Tropical, we are glad we could help!
great service
by christopher on 05/27/2025great service in a well time frameIt is great to hear everything was done quickly and to your satisfaction!
Service
by Anarod24 on 05/16/2025I have been loyal to this dealership through six vehicles and have never been disappointed. I attribute a great deal of the dealership’s success to the staff, and in particular, Service Advisor Matt Fisher and his Service Manager… Jack. Both are professional and knowledgeable, not to mention personable. I would never go to another dealership!Anarod24, we're glad to hear you enjoyed your visit.
Great service
by TracyGuard on 05/12/2025They took my vehicle in as soon as I arrived. All service personnel were fantastic and friendly. Service was completed fantastically.We're pleased to know we have been able to exceed your expectations and really help you out!
Clinton Constabile
by Galdamez on 05/09/2025The worst worker in the service area. He never kept me informed about my car's repairs. I don't recommend him.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (239) 438-4346 to discuss your concerns, as your satisfaction is of utmost importance to us.
Nice experience
by Steve on 04/30/2025updated 05/05/2025Last week I stopped in and looked at a pre owned jeep and Jim Pucci helped me out. I do not live in Florida but happen to in the area. He spend 15 minutes with me knowing that I was not purchasing this day. He treated me professionally… answered all my questions and explain to me about the Rick Hendrick story of dealerships. I most likely will check out Hendrick cars.com and buy a vehicle in the future.Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Oil change and tire rotation
by Aaaaaaaaa on 04/29/2025Work was done in a timely manner contact with service representative great.It is great to hear everything was done quickly and to your satisfaction!
Poor Service
by rj on 04/22/2025On 4-21-25 salesman Chris called me to confirm he had in stock a car I was interested in. Told him I would come in the next morning. He texted me his info and I replied confirming I would come to the dealership at 9:30am. When I arrived,… salesman Iran could not find Chris. I texted Chris and got no reply. Turns out the car I wanted to see was not even there and Iran nor Aston knew anything about it and assumed it was sold during the past 12 hour gap in which I had spoken with Chris. Once again horrible service at Rick Hendrick Chevy and they wonder why car sales people have such a bad reputation. I will NEVER go there again for service or sales as they absolutely suck.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (239) 438-4346 to discuss your concerns, as your satisfaction is of utmost importance to us.
The dealership response says to contact Jack and when I called I was told he was the service manager. The poor service is from the sales staff not the service department. The service person transferred me back to the operator and I was told to speak with Matt the general manager. The call was transferred back to Jack. I hung up and called again asking for Matt and again the call was transferred to Jack. Even more horrific service was when a sales person called me today to ask if I was still interested in the car I originally came to see which was not there. After telling this sales person my about my previous experience he apologized and I requested the general manager call me back and he said he would pass on the message. Still no call from anyone and that is ok because this only proves what a three ring circus is taking place at this dealership. I will never go there to purchase a car because it is a [non-permissible content removed].
Great service
by Cigarboy on 04/16/2025Matt is very personable and kept me informed of all service. Enjoyed talking to him.We want all our clients to have a comfortable and stress-free experience with us!
Really bad service, run away of that dealer.
by Alejandro Garcia on 04/12/2025Avoid Rick Hendrick Chevrolet Naples – They Lie and Scam Customers I had one of the worst experiences ever with this dealership. I bought a 2020 Chevrolet Silverado and six months later, the A/C stopped working. I took the truck in on a… Wednesday morning and was promised it would be ready in 2–3 days. That was a lie. Five days passed, and I still hadn’t heard anything. I started going there in person every day, and every single time it was just more lies(Especially Clinton and Yesenia employees). Even the service manager lied straight to my face. No accountability, no honesty — just excuse after excuse. After NINE days without my truck (which I need for work), they finally called and said it was ready — but suddenly my battery “wasn’t working” and I needed to pay $500 for a new one. I had ZERO issues with that battery before. It’s clear they’re just trying to squeeze more money out of their customers. This place is nothing but a scam. If you value your time, money, or sanity — avoid Rick Hendrick Chevrolet Naples. Unless you’re looking to throw your money away, stay far, far away from this dealership.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (239) 438-4346 to discuss your concerns, as your satisfaction is of utmost importance to us.
Mariellen Hawthorne
by Maryellen on 03/29/2025updated 04/04/2025It is a nice clean dealership and the minute I arrived everyone was so helpful . They immediately found Jim who was my salesperson. Working with Jim was so refreshing, and all my questions were answered. I am headed back North for the… summer and will be returning to Rick Hendrick in the winter. I will be back and ask for Jim Pucci, and it was a good experience and that was something I did not have at another dealership up the street.Maryellen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Naples.
2500 express
by Electrician on 04/02/2025Quickest in and out deal I’ve done in yearsElectrician, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Naples.
E-Ray Oil Change & Alignment
by KMan007 on 04/01/2025Scheduling my first oil change was easy. Upon arrival Chris my service technician checked me in and alerted me that they had sensors in the garage floor and as I drove in, it indicated my car was out of alignment so they took care of… everything and I was pleased with the service and the timeliness of their work.It is great to hear everything was done quickly and to your satisfaction!
service 2024 Tahoe High Country
by Bill Wal on 03/26/2025Great experience with the service organization, prompt courteous and professionalWe're glad to hear you found our staff was so knowledgeable and helpful!
Replacement of rack and pinion steering gear
by Fronczek on 03/25/2025My experience was they overcharged me for the part by five to $700 they did not wanna move on the price because I said to go with the work after checking on the price of local dealers I found the piece to be cheaper. The service manager… said if you didn’t like our price why didn’t you go to a different dealer? I thought it was an honest service center for GM. Apparently I was wrong. They were gouging customers. They also did not want to give me my GM discount because they said they adjusted my price of $500 but that was just for the part. I was still entitled to my GM discount. They told me if I have proof that I was a gym employee they would discounted when I did come in. They change your mind and they said no we cannot do that. We are already gave you a discount because they overcharged before the part. The service tech that worked on my truck did fix the truck.Hi, it is disappointing for us to hear that your experience was anything less than great.
Very Disappointed with Service Department Manager
by Hale0423 on 03/25/2025Very disappointed with service manager, Yesenia. I asked her to explain my invoice and she treated me like an idiot pointing out that RH Chevrolet is a business and they have to pay for their employees time.Hi, it is disappointing for us to hear that your experience was anything less than great.please call Jack Nogueira 239-552-5862 to resolve this Matter.
Chevrolet Silverado 1500
Chevrolet Silverado 2500HD
Chevrolet Tahoe
We're pleased to know we have been able to exceed your expectations and really help you out!
by Jack Nogueira on 08/01/2025