Customer Reviews of Mercedes-Benz of Miami
Review type:
One of the best dealer in USA!
Service advisor
by Mhlazarus on 02/19/2021Excellent care and knowledgeableHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great overall experience!
by Ricardo Gonzalez on 02/15/2021Jhouse was a top notch professional at all times from the beginning of the process. My partner and I ordered our cars from last year and Jhouse kept us updated and made us feel comfortable at all times until the end. He also made himself… available always to us and even after the sale was done he was very helpful and gracious to teach us the functions of the car.Ricardo, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Disappointing
by ElizabethN on 02/10/2021After waiting several days for my car to be ready (now the third time I had to take it in after my purchase in April - considering it was a brand new car, it had 3 factory defects), I returned to pick it up and return my loaner. The issue… wasn't so much with the service or the rental, but with the return: On a Friday several weeks ago, I recieved a call that my car was ready, and I explained that it was too late to go in and could I pick it up on Saturday? The service rep stated that was fine. So I went in on Saturday, was told to go to the desk next to the rental desk to pick up the car and after waiting for some time, and after someone finally showing up, she asked me who called me, I couldn't recall the name and she starts looking for the paperwork and basically tells me, "Sorry, there's no paperwork here for you," as if that were my problem somehow that I needed to solve. So I reiterated that someone called me and that it must be there. She kept looking and told me again, basically asking me to come back another day, since there were few people there. I suggested she might want to ask someone, so she reluctantly asked someone who apparently helped her to find the documents. She then comes back to me and just hands them to me as if I were a bother, doesn't add anything else, like where I need to go next. Since I'm not a mind reader, I didn't know who I had to see next. I asked her what I needed to do, so she tells me to just pick up my car at the service after I show them the docs. I then pass by the rental desk and ask them if I needed to do anything and they said yes, that they would note I had returned the car. Thank goodness I took it upon myself since the first girl basically told me to just leave and didn't mention going to the rental counter despite the fact that I told her I was returning a rental. She basically acted like I was wasting her time and keeping her from going home. This is the type of service I would expect at Carmax, not MB.Elizabeth, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help. Elizabeth, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
My C300
by Kmmoss66 on 01/24/2021I love that the time given for the car to be serviced is accurate. My only opinion is the price for the services is a bit high. I do not think that the labor should be more than the parts and an extra fee should be charged to the customer.Thank you for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Outstanding Service
by 1vryhapychic on 01/03/2021I was nervous about going in to this deal. It was a used car, but Stefano made my experience the best. He was completely upfront and told me that the truck had flaws. I was ok with that. I would say that if you want to purchase a car go to… Autonation Mercedes Benz off of 826. That service and care that I received was just like I was purchasing a brand new Benz. I was treated very well.Hello, We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future. Thank you so much again for your feedback! We hope you have a great day!
Amazing and so caring
by Karen M on 12/29/2020I worked with Carlos who was beyond caring, so helpful and very respectful of the chaos I was in because of the nail in my tire. He took care of replacing the tire within an hour and a half which was really great given that I did not have… an appointment and the service people were so busy. He checked on me several times and gave me an update. The price for all the work and the tire replacement was high but I had no choice; when Carlos came back to me at the end he was happy to tell me that I had saved $70 on what was originally quoted. I was so grateful!Poor communication and negativity
by Jounie delva on 12/29/2020Their lack of informing me on the tire maintenance package. I was informed that I have a package that covers brakes, alignment, rooters things associated with tires but not a tire packs. I was never told anything about it being separate and… I was rudely told that I assumed that it was included in my package. And I questioned the director who said that to me if that’s the case isn’t it the sales associate job to inform me? They refuse to work with me and I’m willing to still pay for the package in full and their refusing to allow me to pay.Hello Jounie, We would like to have a better understanding about your experience. Please reach out to us at (305) 707-0147 at your earliest convenience and we will do our best to resolve this with you.
Great Job
by SammyMa on 12/11/2020Door-to-door drop off and pick up service. Clean and efficient during this difficult time.Hi Sammyma, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Serious service issues
by Xxxxxxxxx on 11/01/2020After droping my car, i got to wait in the middle, standing along without instructions nor who to address for 20 mn.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Aux Battery replacement
by Vipul B on 08/24/2020Satisfied with the work and time taken to complete it. Thanks.Vipul, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Miami. If you have any further questions, please give us a call. We're always happy to help!
first Oil Change.
by Gagu2012 on 08/17/2020was quoted - $849 for an oil change and other services that the car did not need. waited 20 minutes before i could talk to my advisor, and waited 2.1/2 hrs for my car that came back appearing dirty on the outside because they didn't bother… to dry the car when it came out from the carwash. I paid $389 + tax for an oil change. no more .........Wonderful experience
by Extremely satisfied on 08/06/2020Im beyond pleased with my recent purchase! The sales rep that assisted me (Julian Sanchez) went above and beyond to ensure all my needs were met and questions were answered. He was able to get me exactly what I wanted in my car. Im beyond… excited about my brand new carperfect
by By Lopez on 05/15/2020perfect service in les 2 hoursHi Lopez, thank you so much for your positive comments about Mercedes-Benz of Miami! Don't hesitate to call us if you ever need anything. Be safe on the road!
My experience
by Carlos Mauri on 05/22/2019I have bought two cars within two months and the service has been second to none . Fernando Lopez and his team are very special. Lenett Wirshing did an excellent job I would recommend them and AutoNation without any hesitation! The best… team in town! Carlos MauriThank you for taking the time to share your feedback with us, Carlos! Your recommendation means so much and we're so happy to have earned it. We hope to see you again soon!
Best purchase experience hands down!
by JRFlorida on 09/01/2018I already have purchased a 2915 Mercedes. This time William Gonzalez and all his team excelled again valuing my time and having all documentation ready. They are very professional, respectful and knowledgeable.had my car ready in a private… garage for me to inspect. No surprises other than excellent quality and service. Will keep coming back for years to come. I recommend William and his team wholeheartedly.The Best in South Florida!!
by NewVehicle on 03/10/2018I had the pleasure of working with Wilber Guerra as my Sales Representative, and to have Lourdes Echazabal as my Appointment Coordinator. I highly recommend Wilber due to his product knowledge, his focus on outstanding customer service,… and his friendly and professional attitude. He goes out of his way to provide each customer with personalized attention, and to ensure a fabulous shopping experience! Before leasing my vehicle from Wilber, I shopped at a number of other dealerships and I met many Sales Reps. Wilber was THE BEST!! If you are on the market for a Mercedes, this is the place to shop and Wilber is the person to speak with! It has been a pleasure to work with Wilber and I am in love with my new vehicle!We are delighted you had such a great experience with Wilbur. If you ever need any help, please give us a call!
Mercedes-Benz of Miami
by mjcatexmor on 12/13/2017All-Cash transaction, sight unseen, completed 100% on line. The car (SLK-250) was delivered to Atlanta (my home) in flawless condition and exactly as promised. A few misunderstandings with some details of the sales transaction itself -… but, ultimately, completely resolved by management to my satisfaction. Kevin Lemay (Customer Services Manager) was exceptional in every way. Overall - tremendous car with any complications of a long-distant transaction quickly resolved.Mercedez Benz Service Review
by gsantana64 on 08/22/2017updated 09/12/2017I was taken care of promptly and the service performed promptly. Excellent Team!Y Lewis
by Vonsjy1947 on 07/03/2017My dream car: expedite service because I knew what I wanted ; sales person didn't try to persuade me : I'm in cloud nineSales
by Zionhealth on 06/15/2017updated 06/27/2017Nicholas Miliano and Aaron Orellana in the sales department were very professional, knowledgeable, and friendly. I appreciate the time and attention given to me as their customer.Excellent Service and Representative
by Mbmg13220 on 05/18/2017Gus Cosio, my service advisor, was very helpful, informative and courteous.
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz Sprinter
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Paige Mason on 05/10/2024