Customer Reviews of Mercedes-Benz of Miami
Review type:
One of the best dealer in USA!
Service Review
by Lenny Simon on 08/10/2023Service was prompt and completeHi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Sr
by Jehison on 08/04/2023Very good service, good attention from Ignacio Cidad, who really should be the Manager of the departmentHi Jehison, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mr.
by Bigmax9 on 08/03/2023As usual. Prompt and courtesy. No doubt the best in the my opinion.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
As usual. Prompt and courtesy. No doubt the best in my opinion.
Andy
by Automation on 08/03/2023The vehicle service advisor is a good customer experience and he very politely also he make me comfortable and then obviously helpful.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Easy Straightforward Transition
by Mike Henry on 08/02/2023Nice going to a dealer and not having to worry about any shady sales tactics and hidden fees. The price you see online is truly the price you pay no haggling. They made it very easy to sign and drive. Everyone was very nice; second vehicle… we have purchased from autonation.Hello Mike, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Regular
by Alberto on 07/28/2023Not sure if job wasndone properly. I left my c300 becasuse some alterts were on dash. I immediately took it to service. They turned off the car. Said 2 days later nothing wrong was foind. In the scanner usially there is a back up of the… warnings. This creats me uncinfidence.Hello Alberto, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (305) 707-0147 so we can assist you further.
Mercedes-Benz of Miami
by Gerardos on 07/26/2023As always a great experience I’m a long time customer With Mercedes Benz of Miami since 2001 Sales and Service department are a very professional Team. Thank you Sabrina Seferlis Gerardos MarketplaceHi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
Services
by Loretta73? on 07/26/2023Professional servicesHi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Service Visit
by brainsurgeon on 07/25/2023As usual, the service visit was perfect. The service representative, Rafael, was courteous, knowledgeable, polite, and helpful. He was fast and precise. I didn't have to spend an extra minute on the visit. He eliminates the inconvenience of… taking the car to the dealership for service. This gentleman is the gold standard of customer service.Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Excelente servicio
by Jose her on 07/14/2023El servicio fue rápido y preciso, con excelente atenciónHola Jose, gracias por tu crítica positiva. Nos alegramos de haberte sido de utilidad. No dudes en llamarnos si alguna vez necesitas algo. ¡Cuídate en la carretera!
louis frisina
by LouisOne on 07/13/2023Ignacio was amazing from beginning to end. Cant say enough full stop. Very pleasant repair journey and accommodatingHi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Seamless Process
by 262Admin! on 07/07/2023Melvin, Raul and the entire team were great. The entire process was seamless. Great overall service and experience.We are pleased to hear you had such a positive experience with us!! If you ever need help, just give us a call. Happy motoring!
Outstanding service
by ArielRivero on 07/03/2023Fast and reliable . Excellent service team. 100% recommendedHi, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mercedes of Miami Repairs
by IMPerez on 07/03/2023Gus Cosio, the service manager went above and beyond to provide excellent customer service and expedited the repairs of my vehicle. Highly recommend Mercedes of Miami.Hi Imperez, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Tires Issue
by Ernesto M. on 06/28/2023Great service, I went for an issue on my tires and it was resolved quickly. I was also advised on how to resolve it for any future issue.Hello Ernesto, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
long distance purchase
by First EV on 06/17/2023Extremely pleased with the sales service I received purchasing a vehicle from 200 miles away. Mercedes Benz Miami took deposit and held the vehicle for me for 9 days until I was able to finalize the purchase and pick up the vehicle in… person. Very professional, extremely prompt with text and phone responses, and an overall experience that exceeded my expectations.Hi, thank you for taking the time to leave a review for us at Mercedes-Benz of Miami. We're happy we could meet your expectations! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service Appointment
by pirocast on 06/19/2023Experience was great. Coordianted a loaner while my car was being worked on. Was in the the shop for a day and then I got a call notifying vehicle was ready for pick-up.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great Service @ Mercedes Benz of Miami (Angel is the Best Service Advisor!)
by kaufmanlance on 06/16/2023Highly recommend Angel as he is a great service advisor at Mercedes Benz of Miami! He always handles my car and service needs with exceptional professionalism, responsiveness and convenience!!!!Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service/repair
by MelWiesel on 06/17/2023quick and convenientHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tony Valiente
by Tony Val on 06/14/2023Great experience. Second car I order with Gus Giral and he was great to work with. Helped with the order build process, kept me updated monthly on the build and arrival status and you guys delivered my car a few months ahead of schedule… which was great! Mike Ochoa the GM is also a great representative to the Auto Nation and Mercedes line.Hello, Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Rafael at Mercedes Benz Miami is Top Tier
by TMWSR18 on 06/13/2023Rafael is very knowledgeable and cares about his customer. He always communicates and gives details on any process for service. He is committed to excellence which is why we stay. I have been waiting for a replacement dash for my… Mercedes Maybach for 1 year and a half and I consistently receive a message from Rafael once a week since Jan 2022 with updates. He is committed.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Paige Mason on 05/10/2024