Customer Reviews of Mercedes-Benz of Miami
Review type:
One of the best dealer in USA!
Horrible experience
by Stevedw on 02/12/2025The worst service ever. They want to charge $495 to look at my hood latch. Then tell me it was a broken cable. Then they told me I should replace my brake pads and that was not needed. Then they wanted to charge me an additional $495 to… look at the springs on my front end. Talk to Cesar and it was like talking to a wall. Then the manager called me to smooth things over and gave me lip service. Worthless call with the manager. Never go back. I’m in the market for a 550SL. Not at that dealer!!!!Hi, thank you for leaving this detailed feedback about your experience with our dealership. We would like the opportunity to address your concerns. Please reach out to us directly at (305) 707-0147 when you have a chance. Thank you, and we look forward to hearing from you.
Satisfied
by Patricia on 01/08/2025Ricardo was very informative of my service issue. He knew exactly what was wrong upon my concerns and I really appreciate it.Hello Patricia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. If you ever need help, just give us a call. Happy motoring!
One of the best dealer in USA!
by Gustavo on 05/08/2024This dealer is professional in his work. helped me find financing terms for my first car. The sales Gustavo consultant helped me choose a car and deliver it. Thank you very much for your help and the opportunity to have the car of your… dreams.Hi, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Buyer
by Roman S on 04/22/2024My expirience with Mercedes Benz was with S-class, GLS-63, GLE and others for more than 2 decades. That was a new experience since that was Mercedes electrical car. So, it was obviously not that simple as it was. But, the service provided… by service person, the actual manager, Mr. Gus was professional, efficient. I appreciate it.Hi Roman, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AWESOME EXPERIENCE!!!
by sharonkaplan on 03/25/2024I went in to lease a new GLC 300 and could not be happier with the experience. Kristina Dodevska was kind, pleasant, professional and made the experience quick and painless - respecting the fact that I needed to get in and out as soon as… possible. The car was delivered in perfect condition - washed and waiting under cover. It has been a great experience so far! Highly recommend this location.Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Worse Experience Ever
by Jim Ewenike on 03/22/2024I contacted Mercedes Benz of Miami regarding a 2022 Aston Martin Vantage F1 edition it listed for sale. Shortly after that, a guy named Julian contacted me about my inquiry. I told him I am interested in the vehicle but not at its listed… price. He said he will consult with his used car sales manager and get back to me. Later I received a message from the used car manager inquiring if I was still interested in the car, to which I responded yes. When I didn't hear from him, I reached out to him, several days later, and told him that I was still interested in the vehicle. He asked me the price range I had in mind, to which I responded no more than $140,000. Later that afternoon a sales agent named Julian called me and said that the manager had repriced the vehicle for $138,995. I accepted. That was the beginning of my nightmare. Julian asked me to scan and email him my driver license and another identification. I sent my driver license and AAA card. He said AAA card was unacceptable, that it should be my credit care or US passport. I sent the latter. After that, he sent me the a sales involve that included $990 in dealer fee and $500 tag fee, along with a sales, tax of over $11,000, and $2,200 in shipping fee. I questioned why the $990 and tag fees were added. He barked at me for asking. He later called back and told me the deal is off. I agreed to pay the amount in the invoice. After that, a company named Maverick sent me an email message and requested that I upload my driver license and selfie onto their portal, which I did. After that, I received a message from it stating that a notary will bring sales contract for me to sign, and that I will be required to provide my thumbprint. I reached out to Julian and express my concern about providing my thumbprint given that I am not sure who has access to it, and where it will be stored and for how long. He again barked at me, and told me that it is their company's policy, and that if I don't want to provide it, the deal is off. Never tried to alleviate my concern or answer my question. I told him I will provide it because I have already committed to buying the vehicle. The Notary came with a sales contract and various other documents, including one that says that I will be paying sales tax to the state of Florida. I again called Julian and asked him why I should pay Florida sales tax when I live in California. He rudely ordered me to sign the tax document, and that I should stop asking too many questions. At that point, I became enraged and yelled back at him to stop talking to like a child, and that I didn't do any of the things they are demanding I do in my previous vehicles purchases from Florida. He then directed me to a guy named Ralph who insisted I should sign the document. I reiterated to Ralph that the dealership should simply collect only the sales price of the vehicle from me, ship the vehicle to me, and let me register the vehicle with the California DMV at which I will pay all the required fees that are connected to it. He insisted that they are required to do registration because Florida has reciprocity with California that requires the dealership to collect all the necessary fees and register the vehicle for me. I again reluctantly agreed. Ralph demanded that I wire the entire $153,000+ to the dealership. I refused because of potential fraud. I told him I will pay with cashiers check from either Citibank or Wells Fargo or both, and that they can ship the car after the check(s) clear(s). I sent them a Citibank $139,000 cashiers check from my Family Trust Account, which is merely my living trust. The rest was from my Wells Fargo business account. Ralph called me and said they will not accept the Citibank check because it is from a trust account. I tried to explain to him the nature of the trust. He was unyielding. That was an account I have used for more than 20 years to conduct countless transactions. He insisted I wire the money. He sent me wire details of Chase Bank. I went to my local Chase branch and was told the account number Ralph gave me was not in their system. I called Julian and told he what I was told. I also sent him a picture of the Chase branch I went to. He impertinently told me it is the account the dealership uses for money wire transfers, and that I should stop being too demanding. Ralph later gave me a different bank and account number. He sent me the check back by FedEx with incomplete address. FedEx couldn't deliver it. I was on the phone with FedEx agents several times that day pleading to them to deliver the check to me that day because it was Thursday. I was planning to leave for a vacation early on Tuesday the next week. I have to deposit the check that day, have the money returned to my account on Friday and then transfer the money to my Wells Fargo business account on Friday, and hopefully it will be in that account by Saturday or Monday, at which I will wire the money or send another cashiers check. The FedEx agents eventually persuaded the driver to deliver the check that Thursday. He delivered it at 4:43 p.m. I rushed to Citibank and deposited it. While there, I told a Citibank manager the dealership refused the cashier's check, and its reason for it. She was shocked by it. She suggested that, when the $139,000 is returned into my trust account, I should open a new Citibank checking account, transfer the $139,000 from my trust account into the new account, draw a new cashier's check from it and send it to the dealership because, if I deposited a Citibank bank check, of that amount, into the Wells Fargo account, it is unlikely the money will be in the account by Monday because of the upcoming weekend. The $139,000 was in my account by 10:00 a.m. that Friday. I rushed to Citibank, opened a new account, transferred the $139,000 into it, drew a cashier's check of that amount, and rushed to FedEx and sent it to the dealership. All these took more than 5 hours and cost me about $89.00 in mailing. I got a called from Julian on Saturday stating that they received the check. After that, I received a form from Ralph that required me to provide my date of birth, SSN number and drivers license number. I called Ralph and asked why, and to note my concern that someone with a nefarious intent can steal my ID with that information. He said they there were needed to verify the checks. I told him to deposit the checks, hold the vehicle until after the checks clear, and then ship it, which was the original plan. Also, there were numbers on the checks with which to verify them. I didn't hear from him after that About 2 weeks after that, I received a message from a lady named Kimbley requesting that I go to the California DMV or my local AAA office and verify the Vin number of the vehicle. She also informed me that there was about $800 shortfall in tax and registration fees I should pay immediately. I inquired why I can't take the car to DMV myself and register it, at which I will verify the VIN verification and pay all the required fees. I called her on March 21, 2024, during which she told me that they will allow me to take care of the registration, and that they will remit the sales tax I paid them to California. Which means that what Ralph and Julian told me were all false. I am totally shocked that a reputable dealership will employ a sales agent as obstinate, arrogant, and obnoxious as Julian, or as clueless as Ralph.Quick Service
by Carlos M. on 02/21/2024Quick service that took only 2-3 hours and they gave me a rental in the meantime. Just had to call and schedule ahead of time.Hi Carlos, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Totally Dissatisfied
by SIMPLYV on 02/19/2024I paid $3,914 for service only to have to sell my car 2 days later because they wanted over $14,000 to repair. This is HIGHWAY ROBBERY!! In the words of a wise woman and I quote: "You will never win playing dirty!" I even tried to sell… the car that needed the repair and was told I wouldn't get anything for it. I'm at peace because I was honest and forthright about the situation with my car. I appreciate Ignacio, and Bryan the service manager; Austin on the other hand leaves alot to be desired. My mother always told me if you have nothing good to say about a person don't say anything at all so therefore that's all I'm going to say about him, needs alot of training on being Respectful!!Fast and no nonsense
by LazaroG on 02/13/2024A good selection of new and used vehicles available to see and test drive. Well informed and helpful staff, particularly Daniel Martinez. We ended up purchasing a new C300. Paperwork was completed under 90 minutes. Vehicle was ready for… pick up shortly thereafter.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
First year service
by Luis Fragoso on 12/06/2023Very efficient and well explained before the service start.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Replace battery
by Gloria4 on 12/02/2023From pulling up service reps very courteous and professional, advisor did not keep me waiting. Explain the service needed an approximate time needed. Kept me informed. I left there feeling very good about the service provided..Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
2023 EQB PURCHASE
by Billy W. on 11/26/2023Second MB purchase from this dealership in the past 5 years. Very satisfied and worth the extra few miles form our place. From reception to final sales it was perfect.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by DJlucialove on 11/11/2023We were working with another Mercedes location and weren’t happy with the service. We decided to try the Miami location when we wanted to trade in our GLC. We met Kristina and instantly liked her. It took us a few times to find the right… car, but when we did, Kristina made the process seamless. She also said that we can continue to work with her for service needs and questions, which she will handle or route to the right person. Our old location was a direct handoff after sale, and our former salesperson was of no help after transaction. So far this is better and a more pleasant environment.Hello, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
awesome service
by Burak Erten on 11/11/2023Amazing service, VIP treatment. The dealer even arranged an UBER so that i didn't need to wait. They gave me a good discounted package and the service quality was top notch . I am overall content with everything i have seen in that… dealershipHi Burak, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service Review
by Bob Farbish on 10/24/2023Everything went well and in a timely manner.We appreciate you taking the time to leave us a response, Bob! Feel free to stop by if you ever need any more help.
NEW BATTERY INSTALLED AND SERVICE CHECK.
by JAMESWW on 09/24/2023Service was accurate, complete and efficient. I was able to get work done with no hassle.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
front windows make noise
by muxGLAowner on 08/31/2023Very good service advisor, Carlos. But, overall communication from the dealer needs to improve. Some parts were not available. I still have no idea when they are coming. And, apparently neither do they. I can only say nice things about the… pick up / drop off.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (305) 707-0147 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Compressor Replacement
by GLE Girl on 08/24/2023Raphael communicated and kept me up to date with the process.Hello, we're happy you found our staff Raphael to be so supportive during your experience here at Mercedes-Benz of Miami. If you ever need help, just give us a call. Happy motoring!
Mercedes check engine service
by Nazareth on 08/17/2023Absolutely flawless service, Cesar was support attentive and understanding in the whole process. Walked me through from start to finish. Felt very comfortable and was catered to the entire process.Hi Nazareth, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Awesome experience!
by Liz0769 on 08/12/2023Julian at Mercedes of Miami was the best sales person! He made the experience painless, honored everything o asked for and I was only a couple of hours in the dealer ship! Eat experience ever!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yearly Service
by Miami Benz on 08/10/2023It was a good experience, Alan was very professional, patient and understanding and most important helped me understand some of the verbiage on the ticket, which can be confusing to consumers.Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLA-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Paige Mason on 05/10/2024