Doral Kia
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Customer Reviews of Doral Kia
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Waste of Time
by Alina on 07/15/2025One of the worst service experiences I have ever had. I came in with an appointment. It took 4 hours to get an oil change. The coffee machine was broken. The service cost almost $300.00 and my car was returned to me dirty. My service agent… did her best but there was clearly a staff shortage and very poor communication. I will try another dealership for my service next time. This was a waste of an entire day.1 star because 0 star is not an option
by DoralKiaCustomer on 01/20/2024I leased a 2023 Niro EV from this dealership in December. It was the worst experience I've ever had with any car financing in 30+ years of driving. Whenever I call them, they either don't answer or put me on hold forever. They don't do much… better with email replies either (very late or not at all). If you get a vehicle from here be very careful since they will not give you any attention after you drive away. Even the lease document they provided on a USB thumb drive was corrupted (unreadable) and I had to ask them to provide another copy... it took over 2 weeks. Do your research online and see that other customers are saying many bad things about their honesty, communications, etc being far from professional. I have left a negative review on other platforms and the manager "responded" to save face and offered for me to contact him... guess what? I emailed him and there was NO response. The only 5 star reviews are because the sales associates beg customers to leave those reviews so that they get an incentive. I am still waiting for this dealership to fulfill their promises over a month later.
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