Toyota of North Miami
Customer Reviews of Toyota of North Miami
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Amazing Team at Toyota of North Miami?
by Jason Hernandez on 06/22/2025
The sales people are friendly and will work effortlessly with their customers to put them in the car of their dreams! Finance Manager was very efficient and was in and out in under 20 minutes.
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Amazing Team at Toyota of North Miami?
by Jason Hernandez on 06/22/2025The sales people are friendly and will work effortlessly with their customers to put them in the car of their dreams! Finance Manager was very efficient and was in and out in under 20 minutes.The best Toyota service dept in South Florida
by Arthur on 06/20/2025They really inspect your car and will work with you on the best approach for getting it fixed..Excellent
by MariaC on 06/01/2025Customer service is great. Jan Reburiano gave clear explanations for what my car needed with no pressure to do extra. Recall complete, and recommended a 50.000 miles drain an change all original fluids, also Offer to the payments over… Sunbit, help me to do everything on time.ThanksComplaint
by Jeanine on 05/16/2025This dealers customer service are no good I went to check my car I had appointment at 9 pm It 12 Pm no one come to me and say anything when I got that’s the time they told me ur is there the guy to go get my my and gave to me he said… there were nothing wrong with ur car I was the first customer they left me and served order customer I never felt so disrespected like thatThe new Car buying experience
by Kagee on 02/27/2025They will always tell you what you need to make an informed decision . Cars not in their inventorythey are willing to trade for what the buyer wantsNot happy, labor time unrealistic
by Kathleen Thomas on 01/17/2025My car broke down about one mile from dealer. I usually use Toyota of Hollywood (who I am very happy with), but because Toyota of NM was so close, I drove to them after getting my car to start because I was afraid it might not make it to… Hollywood. They inspected car and determined it was the alternator. My warranty agent advised me that they could not approve to pay for 3 hours of labor to change the alternator. They also said the cost of the alternator was overpriced. I asked them to find me a local shop that had rates they approved. My agent said she would speak with Toyota to see if they would discount charges so I wouldn't have to move my car elsewhere. Fortunately, she was able to negotiate the labor time down to an acceptable range. I agreed to let Toyota NM work on my car. When I called the service writer to verify above, Mr. Hernandez told me my front brake pads needed to be replaced. I told him they did not as I had them replaced about 6 months ago. He said where because they didn't do it, I advised him I had them done elsewhere. Obviously, the mechanic did not tell Mr. Hernandez they needed to be replaced. Apparently this was his own assumption because it was recommended that they be replaced about 7 months ago and I got them done by a private mechanic. When I picked up my car, I was told I to pay the cashier. They wanted to charge my card 3.5%. I told them no way, I would go get cash from my bank ATM and come back. They then did not charge my card. When I was there last March to get my car repaired (broke down again in NM), I was not charged a card fee, so this came as a shock that they would do this. I feel that Toyota of NM is nickel and diming people, that this is a dishonest practice, and I will never go back there.Good dealer, great communication
by Bill A on 10/25/2024Went to multiple dealers, no one would give rates or internet prices. Here, price was honored, and interest rates were estimated to generate a realistic payment estimate, which was on the “money” when docs were signed. Thank you for the… team and Jefferson’s help.2022 corolla
by Camila on 03/04/2024Today we bought our daughter a 2022 Toyota Corolla at Toyota of north Miami, the salesman David was great to deal with and very professional and there was no pressure at all from anyone, the experience was really good and I will definitely… be coming back.Easy
by Luis on 01/28/2024Nice and easy people to deal with themToyota of North Miami is tops
by PTN on 01/07/2024The service rep AND the tech explained what my Corolla needed.Unmatched and honest, reliable service A+++++
by Charles R on 11/20/2023We bought a 2021 RAV4 from private party in 2022 with a previous accident. Almost 2 years later all the warning lights came on and the wipers stopped working. Miguel Pintado the assistant service manager and his team had to dissemble the… steering wheel and much of the car to diagnose the issue. They found it was faulty wiring with JB weld from prior repairs that came apart. They properly fixed head lights and other stuff as well for pure customer satisfaction!!! I have always believed dealers were ripoffs and over charged. The total bill was 535.00. We were expecting way more for the amount of time they had to put in for diagnostic testing. It was two days of diagnostic testing. I even gave Miguel a hard time with me being a skeptic on auto dealerships. He listened and reassured me, we were in good hands. He was straight forward, honest and very patient with us. He really cares about his customers and in doing the right thing to earn and maintain customer loyalty. We will definitely use and recommend him and his service team at Toyota of North Miami. 5 star rating all the way. A+++++Superb dealer experience
by Tony M on 10/01/2023Courteous, friendly atmosphere making an overall stress freeThank you North Miami Toyota
by Eric Anglero on 09/16/2023Thank you North Miami Toyota, you have a customer service assistant, Miguel Pintado with the perfect personality for the job. Always kind, very professional and overall knows his job very well. Thank you for everything.
The following reviews are more than two years old. They are not included in the overall rating.
62 reviews
Excellent, earned my trust
by LTN on 05/05/2023Customer service is great. Billie gave clear explanations for what my car needed with no pressure to do extra. The car was taken in quickly because there’s enough workers and big receiving area. The waiting areas and food were good.Good experience.
by cpw10025 on 04/28/2023Thanks to Jefferson Gonzales. The purchase was done over the internet and the phone. It only took a few hours before the car showed up at my front door. So far, so good. I love the car!One of the most competitive Toyota dealerships in South Florida
by Bryan S on 04/10/2023Wishing a warm thank you to Richard. I went into Toyota North Miami about a week ago after my 2008 Mazda finally gave out on me. Ever since I started shopping around, I was being contacted by sleazy dealers every single day trying to lure… me to the dealership. Even at Toyota, I was initially assigned to a dealer who was obviously a new hire and not attentive to my needs. However, after ditching him, I ran into Richard at the used lot. From the beginning, he was different from the rest. He wasn’t pushy, didn’t try to force a car or a sale on me. Instead, based off my interests, he suggested a car I could test out. I even asked to test drive 2 other vehicles and he was more than willing and able. His poise and patience made me feel comfortable. My father came along with me and the two even hit it off(professionally). Ultimately, Richard made my car buying experience a breeze. I’d definitely recommend anyone thinking of visiting this dealership to go through Richard.Jaime Tactuck, the best of the best
by Alex on 03/31/2023Tactuk is the best sales person ever met. We are with him since 2005 and now we are like family. We love him too much. Thank youGreat customer Service!!!
by Isabel Hernandez on 02/21/2023I changed my used car for a brand new one! I received a great customer service from Victor Perez! I’m happy with my new CARHow soon they forget!
by Jean Pierre on 06/02/2021Bought a 2020 RAV4 for my wife in February and during the buying process the dealership stayed in close contact with me. Now 4months later after sending multiple messages by Email about wanting to purchase a RAV4 for my daughter, Toyota… Used Cars of North Miami are very slow to respond to my texts and Emails if at all, about my request as a returning customer! Getting a lack of response feels disrespectful, I want to do business so of course I expect professional service. I got a call from a salesman saying they sold out of the RAV4 that I'm trying to purchase for my daughter but over 3weeks later I continue to get advertised offers of the RAV4s that I want to purchase. It is very frustrating 😤! After I purchased the 2020 RAV4, I would have given the Toyota dealership 6stars instead of 5 but I'm wondering, just maybe, this is the way customers are treated by used car employees. I just hope its not because I'm black because I just can't make sense of it!Absolutely awful experience
by Agent808 on 06/18/2020I walked around the dealership for almost 30 minutes before anyone acknowledged me. Then i asked about lease prices on 2 specific cars. The sales guy brings out his phone and shows me the lease deals on the toyota national site for a… totally different trim car. When i ask about a lease payment with the terms ( miles and months ) he tells me the only way he can do that is to run a hard credit check. He brings out his Manager who tries the same stunt telling me that the only way he can give me a baseline lease number is to have my social security details.DIshonest
by stayaway on 04/28/2020[non-permissible content removed]. These people are [non-permissible content removed] that have no problem taking peoples hard earned money. Great price on a car? Be prepared for them to make up for it with thousands of dollars worth of… fees for example, $999 dealership fee, $999 TNM package (total crap) fee, $500 file fee (also total crap). But they'll tell you they gave you all sorts of discounts. Won't finance with them because they offered you 7.9% even with good credit!!??? They'll add another $1000 fee for that, and take away one "discount" that they claimed they gave you. STAY AWAY!!!
About our dealership
Thank you for the great review! We will let Jefferson know that he's doing a great job! Thanks for the support.
by Owner of Toyota of North Miami on 06/05/2023