Miami Lakes Chevrolet
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Customer Reviews of Miami Lakes Chevrolet
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Best Sale representative Ernesto Fontrodona
by Yanepsy on 04/29/2025
The sales Representative Ernesto Frontodona was very profesional , respectful and well Knowledge about our desire and the type of car we need. I recommended 100%
He answered all our question regarding the car ,the price and the Financing… process, besides he speak both languages Spanish and English.
I will be back to your dealer without any doubts.
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Best Sale representative Ernesto Fontrodona
by Yanepsy on 04/29/2025The sales Representative Ernesto Frontodona was very profesional , respectful and well Knowledge about our desire and the type of car we need. I recommended 100% He answered all our question regarding the car ,the price and the Financing… process, besides he speak both languages Spanish and English. I will be back to your dealer without any doubts.José Ibarra
by José Ibarra on 04/24/2025Fueron amables y realizamos un buen negocio recíproco.Miami Lakes Chevrolet
by Pete326 on 04/11/2025I purchased a 2025 Chevrolet Colorado. I got a great price for my new vehicle, and got a great price for my trade-in. I was treated exceptionally well by Jose George and manager, Tony. I am very happy with my experience. I would definitely… recommend this dealership to other people..Fuimos por un auto y compramos dos
by Ihosvel Diaz on 03/25/2025La Experiencia fue excelente fui con mi hermano a comprar un carro y salimos con dos El vendedor Tony y el Maneger nos atendieron excelente y mostraron todas las opciones de autos disponibles para salir satisfechos y ha sido una… experiencia maravillosaStay away if you can
by Efren martinez on 03/15/2025If possible stay away from these people. They will charge you for mandatory options such as LoJack, etching, paint protection, recondition fees and the dealer fees. For new car cars I can understand the LoJack,etching etc but the used car… already had items installed with the prior owner so they came with the car. They claim to add the paint protection and interior but they are not willing to give you any proof. They nickel and dime you. The “add ons” were roughly 3k and roughly 1.9k in fees. Then they tell you oh only special certified mechanics from Chevy can work on your car and have it covered under warranty. Update 3/15 I contact them as requested below and no response from them. I have been also trying to get in touch with Mario from finance regarding my extended warranty for the past 2 weeks and he never returns my calls or emails. I also tried contacting the director from finance via email with no response.Best Sales Rep
by RGomez2446 on 01/06/2025Jorge Cardoza is the best sales person I have met in a dealership, very patient and kind. Never rush and always available to answer questions. thank youRepresentante de venta
by Rene Puell on 11/21/2024updated 12/03/2024The dealer is very good but the salesman who helped my wife and I was super excellent and fastGreat service
by Diana-Andres on 09/18/2024updated 09/26/2024The staff did whatever was required so we could leave with the best car. Awesome service2025 Chevy Malibu
by Ana New Car on 09/25/2024I am very happy with my new car and the Sales rep Rolando Cabrera made everything flow easy for us
The following reviews are more than two years old. They are not included in the overall rating.
80 reviews
lousy service
by robert dirnfeld on 07/07/2023One star is giving the Jeep dealer a super review, it should be negative 1 million. Just called for an appointment at Jeep, they told me Monday at 9:30 am is the appointment, they did not ask for name nor anything, seems that what they did… was just send me to hell, what a lousy company. Do not buy or service your vehicle there. Robert Dirnfeld [contact info removed]good
by isabel borge on 01/30/2023service advisor very helpfullFast and courteous service!
by dmmcg1031 on 10/23/2022Came in for an oil change and tire rotation, in and out in less than an hour, will definitely return!Maintenance
by Vanessa on 08/05/2022Didn’t fulfill any of my request only did basic oil changeMr Jorge Leōn
by Orgeleon on 05/01/2021Because of my Chevrolet Tahoe not being serviced and diagnosed correctly four over 3 weeks at Miami Lakes auto mall I was forced to trade in my Tahoe and buy another Tahoe at Tropical Chevrolet. There I also had another bad experience not… only buying the car but on the second day when promised to And when I bought my 2020 Chevrolet Tahoe found out that there was a broken passenger tail light and someone who works there apparently when driving the car to get washed the car was hit my front driver side on April 28 2020 around 4pm. There a lot more that I would want to put in but it would be a blessing that I speak to someone in regards of my 2 incidents. [contact info removed]VERY DISORGANIZED DEALERSHIP
by E Garcia on 02/22/2021This dealership has to be the most disorganized and unprofessional dealership I have ever dealt with. In a day and age where the internet is one of the main sources for communication as well as purchasing products you would think that a car… dealership would have a strong internet department. I spent two days trying to contact this dealership through their own website in order to work out a deal to lease a vehicle. There were two brands that I was interested in (RAM and Chevy). I first contacted them about a RAM 1500 and received a fairly quick response via text message. After a couple of text messages back and forth with the salesperson three days went by and I was left waiting for a quote that I never received. I then turned my attention to a Chevy Silverado 1500. That's where I attempted to contact them for two days and received no response. It was only when I made a request through TrueCar.com that someone immediately contacted me. This experience was no better. The person whom I spoke with and claimed to be a "manager" asked basic questions over the phone, told me she was going to put some numbers together and would call me back shortly. About an hour and a half later I was contacted by a salesman who was asking me when I was going to go to the dealership to see the car. Then when I would try to speak to him he would repeatedly cut me off and only when I got a little stern with him over the phone was when he became sensitive and told me I did not need to speak to him that way (I was stern out of frustration, but never cursed at him). I advised him that I was told by the manager that I would be receiving a call from her with a quote and since my experience with the dealership had been so negative up to this point I would not be spending my hard earned money there and I just simply hung up when the salesman continued to interject and did not seem interested in anything I had to say. My advice to anyone who decides to go to this dealership is "don't do it". There are plenty of other places to purchase or lease a car where you will be valued as a customer and treated with courtesy and respect.MIAMI LAKES AUTOMALL
by Yordan sa on 11/19/2020Never recommend this dealer to anyone, They never help you and the 0 mile car just like mina have problems that they don’t even know how to fixSame
by Brenda on 12/11/2019updated 12/18/2019I rec'd a call from one of the manager from MIAMILAKES auto mall on 12/5/2019 at 5:40pm, however I was at work so I was not able to have a conversation with him I ask him to call on Friday 12/6/19 about 10:am he said okay, as of this day… 12/11/19 I have not received a call from the him. Do you all care about customers?Owners
by Javier on 12/11/2019Our sales associate was great. He was very helpful and very professional. I would recommend him to anyone. The dealership atmosphere was friendly and inviting.We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
Great!!
by Jill on 11/12/2019updated 11/18/2019Everyone was amazing! Very professional & made sure everything went as smooth and fast as possible.It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Miami Lakes Chevrolet and we hope to see you again.
Awesome deal and customer service!
by Rodriguez on 10/01/2019Carlos Nunez and the rest of the team at Miami Lakes are top class representatives. They always exceed my expectations when purchasing or leasing from Miami Lakes Auto Mall.Rodriguez, thank you for taking the time to leave a review for us at Miami Lakes Chevrolet. We're happy we could exceed your expectations! We hope to be of service to you again in the future. Best wishes, Miami Lakes Chevrolet
Norgis was a excellent salesman
by Spv73 on 09/12/2019Norgis was a friendly person that help me in the purchase process and everything was perfect. ThanksThanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
About our dealership
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to make this up to you. Please contact our manager at (305) 894-6902 so we can make your experience a positive one.
by William Patenaude on 12/23/2019