Customer Reviews of Kelly Ford
Review type:
Great Service!
by Melissa111 on 08/26/2017Everyone gave me excellent customer service including my salesman Phil Pettus,sales mgr Charlie,insurance George and finance Carlos,they all made my purchase happen quickly and pleasant.Reggie was awesome
by Gale6969 on 08/09/2017updated 08/23/2017Reggie was awesome. He wasn't to pushy that you wanted to leave. Instead Reggie was very informative and knew his cars. The only bad part is it seems to always take so much time to purchase and get out of the dealership. Excellent job… ReggieThanks for your great review, Gale. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All best, Kelly Ford Team
Buying Our Super Duty F-250
by dgibson321 on 07/28/2017From the initial contact to the delivery of our truck, Phil made the buying experience relaxed and enjoyable. My wife and I really appreciate this approach.Thank you for taking the time to share with us! The goal of the Kelly Ford team is to ensure a painless and enjoyable purchasing process for each of our customers. We are thrilled to know that you are satisfied with our services. Please remember that we're always here to assist you with any future auto needs! All best, Kelly Ford Team
Sherry"s forrester experience
by SherryBehrens on 07/10/2017updated 07/25/2017honest and knowledgeable sales and finance staff long test drive/ allowed me to drive on the freeway Friendly management easy to understand spread sheetThank you for taking the time to write about your experience. It's great to know our staff was able to provide you with the honest and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Warm regards, Kelly Ford Team
Awesome Experience
by AlanL01 on 07/15/2017From start to finish everyone was professional and went out of their way to make the overall experience exceptional. So much so I a vehicle traded from another dealer so that I could work with Kelly Ford's team.Alan, we are very happy to hear that your overall experience with us has been exceptional. Our team takes customer service very seriously and weâre thrilled to know that you are satisfied with our services. We look forward to working with you again! Warm regards, Kelly Ford Team
Excellent
by LisaW21 on 07/03/2017updated 07/14/2017My sales person, Austin, knew more about the cars I was looking at than any person I've ever purchased a car or truck from. He also respected my knowledge about cars. In addition, all of the other people at the dealership were very… friendly. When my husband came back with me the next day everyone I had seen the day before said something to me. My husband jokingly asked if I knew everyone at the dealership. We had just purchased a new vehicle for him earlier that week from another dealership. The difference in the friendliness of the staff is astounding.Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Warm regards, Kelly Ford Team
Great Ford Dealership
by David32780 on 07/02/2017updated 07/14/2017I enjoyed the friendliness of the staff and their eagerness to provide assistance. They carried substantial inventory that offered me several options.Thank you for your business and this review. We are happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Warm regards, Kelly Ford Team
Outstanding Experience
by NJHouse on 07/11/2017Everything about the buying process was pleasant and easy. It's evident that there is a true team atmosphere at Kelly, and frankly that is uncommon to see in car sales. Our kids even commented on how great we were treated.Thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We are very glad to hear that your experiences with it have been very positive. It was great doing business with you. We hope to see you again! Warm regards, Kelly Ford Team
Great car and great purchase experience from Kelly Ford
by gooddeal8 on 06/30/2017updated 07/07/2017Staff at Kelly Ford were friendly and professional. Paul was super to work with. Appreciate his effort to find and get the car I wanted. I already had owned an Escape, but he carefully explained the new and improved features.Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find the car that you wanted including standard-setting customer service from Paul and the rest of the Kelly Ford team. Thank you for choosing us for your automotive sales needs and we look forward to meeting all your future needs the next time you need us. Warm regards, Kelly Ford Team
Great Team to work with!
by Thomasfkerr on 06/25/2017updated 07/07/2017Whole team was awesome...Jesse was very helpful with every detail. Vinny was on top of everything with him! And Sandra was great in finance2017 Explorer
by JulieP2017 on 06/22/2017updated 07/05/2017Everyone was very nice and helpful. Salesman was very honest and straight forward. They had a great staff and clean dealership. I was very happy with my car buying experience at Kelly Ford.Perfect
by Sdiaz1670 on 06/18/2017updated 07/05/2017It was great. The staff really came together to help me out to get a great rate with a great price. I was able to get the car I wanted. Everyone was so nice.Kelly Ford is Excellent
by SGASebastian on 06/23/2017Everyone was friendly and professional. I was surprised at the ease of buying process and the knowledgeable staff. Kelly Ford had the vehicle type I wanted and at a price to fit my budget. Surprised and enjoyed the extra touch of service by… walking me through the vehicles electronics and safety features.Kelly Ford is alright by me...
by FrankJF on 06/20/2017Salesman Rob was super, walked me through the vehicle I was interested in and located the exact vehicle. Sales manager Charlie did a bang up job making sure the price and financing were acceptable to me.They treat you like family! They have your vehicle!!
by Jimsgt1 on 06/05/2017updated 06/19/2017Unbelievably friendly and helpful! No pressure at all. Rob did a lot of running to find the right vehicle! This appears to be more like a family dealership, you can tell that the employees love their jobs. Austin who wrote up the deal did a… great job and it was obvious that he knew his job. We actually went to compare a more expensive German import but were turned off by the snobbishness of all the sales people we encountered. In the end, the Escape that we bought was a much better deal and had more than we expected in options.Kelly Ford Melbourne
by Kaycee_D on 06/13/2017Professional and courteous sales staff. Very attentive to our needs and desires. Reggie, Doug, Charlie, Sandy and George (Allstate rep) were great. We will definitely recommend your Dealership, actually we already have! This is our 1st… Ford... We stopped in to look only and ended up having to go no further. Thanks to all of you!Excellent Kelly Ford of Melbourne leasing experience
by dmhessfl on 05/27/2017updated 06/06/2017My sales associate CD Williams was outstanding to work with. He managed the process end to end and I left as a very satisfied customer. His sales Manager Doug Finwall engaged at the right time and provided valuable insight and guidance.… Carlos A. managed the lease arrangements very professionaly and Charlie McCarthy ended my visit with the offer to provide any assistance I needed going forward. Overall a great car leasing experience. The Ford product and the Kelly Ford team moved me away from the foreign cars I have been purchasing for 30 years and back to an American vehicle.Amazing service from the sales team
by jyoungblood on 05/10/2017Phil went above and beyond to find the perfect truck at the perfect price. He spent a lot of time with me and never pressured me at all. I could not be happier with the whole process.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Regards, The Kelly Ford Team
Great place to buy a card
by Darryl1954 on 04/21/2017I was treated well, price never changed and I was in and out in under 2 hours with my new car with financing!!! WOW!!!Darryl, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Kelly Ford. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Kelly Ford Team
Stress Free Experience
by PuppyTransit on 04/14/2017Employees were excellent.... Austin VanKirk and Sandra Smith were very professional. Austin showed the vehicles and Sandra made the financial transaction very smooth with no stress involved.Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. At Kelly Ford, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Sincerely, Kelly Ford Team
Great Place To Buy A Used Vehicle
by RobinWerling on 04/12/2017I recently traded in my vehicle at Kelly Ford in Melbourne FL and had a wonderful experience from start to finish. Paul and Charlie helped me locate the perfect used vehicle for me and Sandy assisted me with finance and warranty options. I… highly recommend them if you are looking for a brand new or new to you vehicle.Thank you for leaving us this review, Robin. We are very happy to hear that Paul and Charlie could help get you set up with the perfect new car. If there is anything more we can do for you please feel free to come back and see us anytime! Take care. Sincerely, Kelly Ford Team
Ford Bronco Sport
Ford Mustang
The Kelly family has owned and operated the Kelly Ford dealership for 46 years. Serving auto owners in Melbourne, Rockledge, Satellite Beach, Palm Bay and all of Brevard, Indian River and Martin counties is our family business.
Putting you first is what's enabled us to grow into one of the area's top Ford dealerships. We take pride in offering a large selection of new Ford cars and trucks and a wide array of used cars from Ford and other makers. We will help you find the best vehicle for your needs. You can count on Kelly Ford for the biggest Ford discounts, best used cars in Melbourne and highest trade-in values.
Kelly's Risk Free program gives you peace of mind when you drive off the lot. All of our Risk Free cars have a 3 day return and 30 day exchange policy. Kelly Ford offers a 24 hour test drive before you buy. We want you to love your new car or truck.
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Customer Lounge Area
- Pet Friendly
- English
- Spanish
Thank you for sharing your great feedback, Melissa. We're glad to hear that Phil, Charlie, George and Carlos made your purchase quick and pleasant. We strive to provide excellent customer service, and we're happy that this was the case for you! Please let us know if there's anything else we can do for you. All best, Kelly Ford Team
by dealerreply on 08/31/2017