Customer Reviews of Mercedes-Benz of Orlando
Review type:
Buying a New Vehicle
Buying a New Vehicle
by enrique on 08/16/2024The sales team at Mercedes-Benz of Orlando goes above and beyond to ensure your satisfaction. They take the time to understand your needs and preferences, providing expert guidance and personalized recommendations. Their friendly and… knowledgeable demeanor creates a comfortable and pressure-free environment. The financing and paperwork process at Mercedes-Benz of Orlando is both efficient and transparent. Their experienced finance team will work with you to secure the best possible financing options and explain every aspect of the agreement. They make it easy to understand and complete all necessary documentation.Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
First scheduled service for E53 AMG
by Sjkupisz on 08/18/2024Service coordinator reached out. Was able to schedule convenient time. Efficient process, car is running great. Free wash and vacuum. Very smooth.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BEST CUSTOMER SERVICE
by Marina Lewis on 08/05/2024Good customer service, people welcome you and treat you with respectHello Marina, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Purchased car
by Scorpio on 08/03/2024I saw car on AutoNation. I had my sales rep check into it. Was able to acquire it.We are pleased to hear you had such a positive experience with us, Scorpio! If you ever need help, just give us a call. Happy motoring!
used Xterra purchase
by Chico68 on 05/28/2024The salesman and general manager at Mercedes Benz of Orlando were awesome. Even through I was buying a used vehicle, they treated me with so much respect. The General Manager and Salesman both sat down with me and worked out an unbelievable… deal. I was extremely impressed with how professional and respectable they are. I will definitely recommend them to people, and I as well will by from that dealership again.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mantenimiento de mi vehículo
by DANIEL R on 04/11/2024Una experiencia muy agradable especialmente al señor Cristian Vázquez desde que recibió mi vehículo siempre me estuvo informando de los pasos der servicio my buen servicio se lo recomiendo muy profesional y rápido .Hola Daniel, nos alegra que hayas encontrado que nuestro personal te brindó tanto apoyo durante tu experiencia aquí en Mercedes-Benz of Orlando. Si necesita más ayuda, nuestro equipo está disponible para hablar: ¡viajes seguros!
Wash the car after service
by ephelp1 on 03/01/2024Everyone was very helpful. Warranty work on a brand new car. Only complaint was they should have washed the car before returning it to me.Hi, thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Thee BEST Service
by Victoria L on 02/22/2024This was my first visit to the Mercedes-Benz of Orlando location and it will certainly not be the last. Previously I’d been going to the location at the Millenia Mall due to it being closet to my home but the service there was always a… nightmare. My experience here thankfully though was nothing short of amazing. My advisor, Marcus, was consistent with every stage of communication and execution. Meraliz was also very diligent in getting me a loaner vehicle while I awaiting the completion of my vehicle. I appreciate the attention to detail, professionalism, and prioritization.Hi Victoria, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Go see Frank!
by Stephanie on 02/01/2024I have been a BMW customer for many years, but the sales/service at Fields has always been awful. I decided to give Mercedes a try, and I wasn't disappointed. Frank was amazing, as was the whole sales team throughout the buying process. I… am excited to become part of the Mercedes Benz family with my 2024 S580. I would definitely recommend a visit to MB of Orlando if you are in the market for a new car.Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Orlando and we hope to be of service again in the future.
Mercedes
by Brandon on 01/14/2024Everything was good, except car had approximately 300 miles over suggested millageWe are pleased to hear you had such a positive experience with us, Brandon! If you need more help, our team is available to talk -- safe travels!
Mercedes Orlando review
by Radiogreen on 01/11/2024Very straightforward and pleasant experience from start to finishHi, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!
Mercedes Benz Winter Park Service
by MBdriver on 01/05/2024This dealership is always the best in service. They explain what needs to be done, schedule it, and then take care of it. My advisor Alberto, makes it easy and smooth!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Luis is a rockstar!!
by Justin Huffman on 12/20/2023I’ve had a few service appointments in the last few months for random things. Luis is my service advisor and he rocks! He’s informative and friendly! I know I can count on him to take care of my vehicle!Hi Justin, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Orlando. Feel free to stop by if you ever need any more help.
Great experience
by JE27833481 on 12/08/2023I had a sudden issue with my car battery. I emailed my service advisor Rafael who was able to squeeze me in on such short notice. The car was ready in the timeframe he gave me and I was able to get the car fixed in time for me to drive out… of town for the weekend. Great service!!Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
M-B of Orlando
by RobMajor on 12/01/2023My lease on my GLE-350 is about to expire. I’m keeping the car, but I had prepaid maintenance during the lease, so I brought it in for the last prepaid maintenance service. As usual, they were very thorough, took the time to go over… everything, and did everything in a timely, professional and friendly manner.Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
B 3 Yearly service maintenance
by Queen94 on 11/24/2023My experience was great got a notice that it was time for my service. Scheduled my appointment with my service advisor. They gave me a ride home so I didn’t have to stay there all day. When my service was completed they sent a driver to… pick me back up from home to pickup my car. Had no problem my advisor explained to me what was done on the service. Kudos to Marcus Diaz a amazing advisor.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes of Orlando
by Marcela on 11/17/2023Excellent service. Chris is always on time and fix all the problems that you might have. SuperHello Marcela, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Orlando. Don't hesitate to call us if you ever need anything. Be safe on the road!
GLE 63S
by Doktorj on 11/07/2023Had a great experience from the salesman to the new car manager and finance. Got me exactly what I wanted in a suv.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
New 2024 GLC
by Doc Gary on 11/04/2023Kyle at the Maitland dealership worked flawlessly with my wife and I to order the car of our dreams. We had driven our 2018 GLC for 5 years but the new model is even better. Kyle answered all of our questions in a very timely and honest… manner. We have had Mercedes since my wife ordered her CLK in 2000. She still has the car today. The dealership at Maitland met all of our expectations and would recommend it as the best place to get a new car in this area.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Claudia os the best
by Vivian Talpo Omarini on 11/02/2023Claudia is the Best, attentive, resolute, excellent customer service before and after purchaseHi Vivian, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Fantastical Service!
by Britney on 10/30/2023This is my honest review of the Mercedes-Benz of Orlando. The first sales representative that approached me and greeted me was John. I wish I could give him a 10 star, but this rating only goes up to 5. He deserves a 10 because of his… knowledge about personal buying of a car, he gave me all the facts about the different types of vehicle I could purchase and then he also personalized my experience by asking me questions that opened me up to what I needed and also what I wanted. John was fantastic! And he made me feel like I was in the best hands when purchasing my vehicle. I also had the privilege of being served by Victor and Ramy and they too where fantastic in their service. The entire team went above and beyond to help meet my needs and my wants. Thank you so much!!Hi Britney, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Orlando! Drive safe, and we'll see you on the road.
Mercedes-Benz C-Class
Mercedes-Benz GLB-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Niki Abney on 08/21/2024