Customer Reviews of Napleton's North Palm Hyundai
Review type:
Awesome purchase
by Lincoln on 08/30/2024
Got a new Santa Fe from Rob, easiest purchase of my life
33 reviews
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Awesome purchase
by Lincoln on 08/30/2024Got a new Santa Fe from Rob, easiest purchase of my lifeHello Lincoln, we're glad to hear you found Rob to be so informative and helpful. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you Rob
by Oscar on 07/31/2024Worked with Robert to get a new to me used car, couldn't have been easier!Hello Oscar, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!
Effortless Purchase
by Big Daddy on 06/07/2023Came to the dealership wanting a vehicle they had in stock. Met with Wayne and he was a pleasant surprise. Not pushy, very accommodating and listened instead of talking. Very happy with our purchase. Will definately tell all my friends.Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Stay away!
by Tl on 04/05/2023STAY AWAY!!! 2021 I purchased 2 cars from this dealer. Brought the Palisade in for service and their tech dented my hood. In addition, the paint coating was defective and bubbling off. Feb 4th I took my Palisade in for them to fix. What a… MISTAKE! 1st time look bad, 2nd time I was told they put the heater to close to car,3rd time I was told a lamp fell on it. The service manager Danny said his people messed it up and he was taking to another dealer with a top-notch paint guy to be correct right for the 4th attempt. Feb 24th my wife picks it up. It was awful!! Didn’t match, sanding and blemish marks all over under the clear coat. They put a huge scratch in my from bumper and grill, and the entire car had overspray on it! The entire car!!! How? This was a top paint guys!! I spoke with John Seratilla the general manager of the dealership. He explained how they have two different divisions of the body’s shop and my car went to their detail division to get painted! What the heck! John said he would personally oversee it with Dennis (body shop manager) and get it right. He also informed me the last time my car never anywhere else they painted it again! So that was a lie! March 2nd I take the car back. John and Dennis promised they were overseeing it and it would be perfect because the good division of their body shop was painting it this time! It was supposed to be down the 20th. Fifth time painted. Oh, they saw something, so they needed a couple more days. I go to pick up the car on March 23rd after 6th attempt. Holly crap it looked awful! The paint did not match, they taped the grill insert and painted without disassembling it, leaving tape marks and overspray on the bumper, there were still scratches all over, sanding marks, and a lot of overspray all over the car still! I take the car to three collision centers and get estimates for $5500-10k to fix the damage the dealership did! I explain to John and Steve Ignowski (johns boss) your dealership damages my car and then your body shop botches 6 paint jobs on it. They said there is nothing wrong with it, and they would sell it just lie it was on their lot and no one would see it! Wow! I said look even if it was fixed perfect, it would still be depreciated value because it had paintwork done! John said oh no, no dealership would deduct for just paintwork to a car! That is a lie! Any dealer will deduct value for a car that has paintwork. The collision center could not even get a paint thickness gauge to stick the paint was so thick. He said it’s more then 2-3 times thicker than it can be. I requested the dealership to let me have the car repaired at the shop of my choosing and they refused. I speak John Seratilla, Steve Ignowski and Dennis. They go on to tell me how my car was painted in the detail part of their body shop. Wait the last two times John and Dennis were supposed to be personally overseeing it and it was to be painted in their best body shop! That was a lie! I say maybe I need to get an attorney involved, and I was told, “go ahead if you want, we have attorneys on retainer”! They forced me to spend more money to trade out of this car they damaged to get into a new one! They lie lie lie! 40 days they had my car and destroyed it and it cost me money!!! I have pictures and correspondence to prove my review!!! We need to stop these dealerships from taking advantage of hardworking people!!!Since this post the dealership has reached out. They stepped up and resolved my issue making thing right. Thanks!
Deceptive Advertising
by Disappointed lost customer on 05/21/2020Beware of Napleton dealerships. My issue was with their Palm Beach Hyundai. Very deceptive advertising. I came from Port St. Lucie, 1 hour away only to be lied to. An advertised 2011 Toyota Camry for $6,499.00 magically turned into over… $12,000.00, Instead of $2000 under KBB it was $4000 over. When I questioned the sales manager about the deceptive advertised price he said it was disclosed in the fine print state imposed dealer fees were not included in advertised price. What is a state imposed dealer fee?. These fees included a dealer prep fee of $1,875.00, some other dealer hardship fee over $2,000.00 and a compilation of doc fees, title fees, dealer impact fees.... It was ridiculous. All on a used vehicle. When I questioned them they condescendingly said I should know this. I offered a fair cash price over the advertised price plus tax and tag transfer fees, and reasonable profit and they laughed. My advice is to stay away from this family of dealerships. Yes, I understand a dealership needs to make a profit, but there are ways to honestly do business, and they are defiantly not honest.Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out at (561) 903-0407 and we will do our best to make this better. We hope to hear from you soon.
Kaden is a wonderful change to the pushy salesman
by Samy2020elan on 10/16/2019Kaden was amazing. I explained how upset i was at a competitors car lot. He understood and completely switched my experience I would have purchased a different car the day before. Thankfully i walked out and purchased my 2020 hyundai… elantra today from kaden at the hyundai dealership on northlake. West palm beach florida.Congratulations on your new 2020 Hyundai Elantra, Samy! It is great to hear Kaden was knowledgeable and pleasant to work with. We hope to see you again! We hope you continue to choose us for all your automotive needs! Take care!
Scotty Raul
by Nickolasjame on 09/11/2019updated 09/18/2019Napleton Hyundai made sure i had an amazing first car buying experience, the staff was incredible . I would like to give a huge shoutout for Scotty Raul , he got the best deal possible for me and my situation and really worked with me . He… was straight up and didn’t play games or run me around . I’m in love with my new Hyundai Elantra, I’m definitely recommending Napleton Hyundai to friends & family .Thank you for your positive review. We're glad to hear that you found our team here at Napleton's North Palm Hyundai so helpful in the purchase of your new vehicle. We strive to deliver a great experience to all of our valued customers. We'll be sure to pass your kind comments on to the team! Take care!
Exorbinae Fees
by JeffPrahm on 02/04/2019Love the Ioniq but very unhappy with the added fees. We agreed on a sale price of $17250 plus tax, tag, and fees. I never expected the fees to add up to $5000. Is the Hyundai product so poorly made that the buyer must pay $5000 for… maintenance insurance? My car payment is now $100 higher than I wanted and I payed $5000 too much for the car. After spending the day in dealerships, I signed papers that I probably shouldn't have.Jeff, thank you for taking the time to leave us this detailed feedback. We strive to provide excellent experiences, and we are saddened to learn that we may have fallen short of the high standards we set for ourselves. We'd like the opportunity to turn your experience around. Please reach out to us at (561) 622-0700 at your earliest convenience to discuss how we can turn this experience into a positive one.
Ms
by BornAgain on 11/15/2018Prior to my purchase I had visited Napleton's about three weeks earlier and was impressed with the information I was given. Luis Hernandez, Scott Strainer, and Steve were all very helpful, answered my questions, addressed any concerns I… had.We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! Take care!
Buyer
by golferace2 on 10/30/2018I had a good experience when purchasing the vehicle. Salesman was very competent and worked well with me.Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil change and rotation
by Brittanny on 08/11/2017updated 08/23/2017My experience with napleton was great. Daileen was my service writer and did an amazing job. She was helpful and everything was very quick and easy.Service advisor
by Hyambo23 on 08/10/2017updated 08/23/2017Casey was very informative and knew what the issue was right away. She has great passion and is caring for what she does! Value good employees as they are hard to come across. Tech did an awesome job with repairs, will recommend to others… for service.Fast and friendly
by Flr1965 on 08/10/2017updated 08/23/2017It all starts with casey and a smile. She is always friendly helpful and knowledgeable and always extremely professional. I love going in for service.Hello, thank you; we appreciate your feedback! Casey will be happy to hear about your five stars and wonderful comments! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent customer service
by Luciahaley on 08/10/2017Thank you for the excellent customer service received from Michael Lingafelt. Michael has provided great service and has always taken care of what is needed for my car in the last 3 years. I have always been satisfied with all you do. Thank… you.Informative and Wonderful
by Yuki_Blaze on 06/02/2017I went in to the dealership before I have read the reviews. Obviously some changes must have been made because Eric Williams was the most honest salesman I have ever met. Not once did he rush me, he asked me about what I was looking for and… didn't take forever to help me find it. We had an awesome test drive and he worked really hard with his managers to get me a fair deal plus my trade. Maybe the staff was different at one time but if Eric was any indication of what they can really do then he can have my business every time.Hi, thank you for taking the time to leave a review for us at Napleton's North Palm Hyundai. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
WORST used car-buying experience in my LIFE!
by AdamJohn on 05/15/2017In short, I believe that the finance manager Lance Lafazan intentionally misrepresented what the dealership would do on a deal for a used vehicle I was interested in buying. In the full version of my story, (will be in other review sites… and working to get it into the sun-sentinel) its pretty clear that Lance is either grossly incompetent, or intentionally deceitful. Either way, this is not a company I recommend doing business with. Some of the highlight facts of the situation: I live almost an hour from the dealership. I went in the afternoon to see their car and would need to come back at night with my wife if a deal was going to be made. The dealership appraised my car for a trade in and Lance told me that they could offer me $10,000. My car is worth more than that so I told him that that number is too low. Without hesitation he offered me $2000 more for my car and asked if that would still keep me interested. Which it did. They offered me a payment of $360 which is fine but it was more than I was interested in paying. My current payment is $320 and I was looking to try and keep it the same. My car salesman stopped Lance as he was walking by and told him what I was looking to pay. Without crunching any more numbers, in 30 seconds Lance said if we have good credit he can get us in at $320 a month. Then he asked if I was going to come back with my wife and kids that night to close the deal. Should they get the car ready for me? I will spare you the details in this review of what needed to happen to get a 5 year old, a 2 year old, and a sick (flu) wife all the way up to this dealership in the middle of the school/work week. It was not easy. After 30 minutes of us taking mental ownership of the car once we were back at the dealership Lance calls us over to deliver the bad news. Most people reading this know what Lance is about to say. Somehow, and hes not sure how the numbers got all messed up in his system but he could not keep his end of the deal. It was not going to be $320 at 72 months; it was going to be $360 at 84 months. NOT HAPPENING! A long time ago I worked at a car dealership and I saw first had finance managers and salesmen pulling this stunt and others to get the most money out of people when closing a deal. Most people when they get all the way to the finish line and the deal is changed, they will still sign because they either want the car or need it so badly. Bait and switch. How could Lance just give me $2000 more for my car without clearing it with the used car manager? How could Lance calculate that my payment would be $40 a month less and exactly what I needed it to be without crunching anymore numbers? In my estimation it is either gross incompetence or intentionally deceitful. It could also be a little of column A and a little of column B. People do make mistakes, but I do not believe this is one of them. Lance was not delivering my family the bad news as someone who had made a mistake. His stance was indifferent. "I made a mistake so sorry. Nothing I can do." It was this attitude that added insult to injury especially after the near 4 hours I would spend in the car that day hauling my family around just to be jacked around by Napleton Hyundai North Palm's Finance Manager on a phantom deal that never existed. I would like to believe that a company as large and as reputable as Napleton would operate at a higher standard than a corner lot used car dealership that uses underhanded tactics rather than good business practices. That said, I cannot be sure that is the case since they allow someone like Lance Lafazan to be the key person who decides on the structure of their auto loans. Moving forward I would recommend looking elsewhere for your next vehicle. Consider yourself warned AdamHi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Napleton's North Palm Hyundai, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager (561) 721-3800 to discuss ways we can better serve you in the future.
This dealership is horrible!
by kerndog1 on 01/15/2017Please do yourself a favor and read the complaints on this dealership on their BBB sites (for some reason they have two.) Read Yelp and Google NOT the sites that are paid to "manage their reputation." You will learn how many us had the same… experience: lying about prices and lying overall, delays, chaotic and inept service, phony, cynical and hypocritical "customer service" snarky and disdainful attitudes, relentless pressure to buy stupid and cost ineffective extended, warranties, etc. They flat out defrauded us. I am 63 years old, honest in my business dealings and fair minded. This is the most thoroughly disgusting business I have ever dealt with. Run for your life!!Thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you'd like, please contact us to make your experience a positive one. Napleton's North Palm Hyundai, (561) 721-3800
mr
by Miguel47 on 12/30/2016Very professional and eager to answer all the questions when buying a car. The salesman "Eduardo" was very helpful as well as informing me of all the details related to the new carGenesisG90
by PerryRobins on 12/20/2016updated 01/02/2017Everyone was professional and I mean everyone! Knowledgeable outstanding Informative And went the extra mile All very much appreciated. Worked with Jay and MCPhherson (scuba)Awful dealership - new vehicle purchase and service
by fromthe561 on 11/26/2016I have bought a car here and had a bad experience. When I went to register my bluelink, somehow one of the salesmen had already used my availability so I could not sign up. ??? seriously??? I called in several times and no help. I… finally gave up. Also, I have had a few service experiences with Napleton and none have been good. They always seem to turn into a sales opportunity for them. I also brought an older used vehicle to them back when I moved to FL and they told me it needed $8k worth of work. Found a good mechanic through my network and they guy looked it over and said all it needed was less than $1,000 worth. Back on the road and enjoyed the car for another three years.Dishonest dealership
by Angler84 on 11/16/2016Very disappointed with our purchase from north palm napleton Hyundai. My wife and I stopped in to see about turning in our lease as it was due in 2 months. During the time of negotiation We were promised by the sales manager that they… would pay our last two remaining payments on our 2013 Elantra lease that we were going to turn in and also informed us we would not have to pay a wear and tear fee what so ever as long as we re-leased another car from them. Foolishly without getting those promises in writing we agreed. After a week passed by we still did not receive a check for the last two payments so I called the dealership and was told by a manager he would get right on it and call me back the next day or so to confirm that the check was in the mail. however we never received a call. The following week we received a bill in the mail from Hyundai for $$$ that was due for a wear and tear fee! I called napleton Back the next day to find out what was going on and they told us the same exact thing; we're sorry we'll have it taken care of right away. 2 more weeks go by with me now calling every day to check the status of not only when our check for the last 2 payments would be mailed out but now needed to know when they were going to take care of the wear and tear bill we received from Hyundai motor finance. After 2 months total of going back and forth with them they finally payed he wear and tear fee which they promised to do in the first place but never paid us the last two payments of our lease. I finally gave up on persuing them and just counted it as a loss. We ended up with a new Elantra and for the first two months of having it we paid the payment on it and the lease we no longer had. What a joke! Will NEVER do business with or recommend napleton again and will be sure to spread the word.
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About our dealership
If you are looking for a Hyundai dealership or used car dealer in North Palm Beach you will love our new Facility in Lake Park. We have a beautiful new dealership in North Palm Beach that is state of the art. As always we are doing everything that we can to better serve our customers of the palm beaches and the treasure coast. Napleton's North Palm Hyundai sells new and used vehicles at unbelievable prices. When you shop any Napleton dealership you get over 80 years of experience in making customers happy in the automotive industry. Our number one priority is our customers. For that reason we make sure to have a huge selection, great prices and the best customer service.
What sets us apart
Large Inventory of Vehicles
Great Customer Service
Contactless Services: Contactless Purchase, Free Home Drop-Off, Free Test Drive At Home, Private Dealership Appointments, & Virtual Appointments
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Hello Lincoln, we're glad to hear you found Rob to be so informative and helpful. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Nyla Silvester on 08/31/2024