Subaru of Orange Park
Customer Reviews of Subaru of Orange Park
Review type:
Great purchase experience - Outback
The commercials are true to life. Drive a Subaru and you'll buy a Subaru.
by Rachelmdk on 12/02/2017updated 12/12/2017Larissa, excellent customer relations. Subaru,excellent product. Orange Park dealership, convenient location, clean and orderly. I was treated with respect and given a great deal on my 2017 Forester.Female buyer
by FemaleBuyer2 on 11/27/2017updated 12/06/2017Nick, the sales manager, and Larissa, the sales rep, were exceptional in every way. Nick really listened to what we were looking for and did not make us feel rushed or that we had to compromise our check list. His sense of humor and… efficiency made the experience very enjoyable.Subaru of Orange Park FL
by jamesbr1 on 12/02/2017Sean Kelly the salesman did an awesome job and made the buying experience very good. One of our best car buying experiencesCrooked.
by rsarpal on 11/23/2017This dealerships epitomizes every stereotype of used car salespeople. Agreed upon a price for a truck on their lot. Was advised by the saleswoman (Larissa) she would email me the paperwork within 20-30min. After I didn't hear back for a… few hours, I called back requesting to speak with Larissa. Was transferred to a person I swear didn't speak English. Eventually got through to the person I would like Larissa to call me back. Waited few more hours without any communication. Called back only to be told by the receptionist that Larissa had gone home. Asked to speak to the Sales Manager. A person identifying himself as Jason answered. After I relayed the above experience, he told me Larissa had a family emergency (??right!). He further informed me that despite the fact that I had negotiated a price and had been approved by a manager, they had sold the truck to another individual. This dealership is full of liars and individuals who will not honor their transactions. Avoid like the plague.I am terribly sorry to hear about the negative impression you got during your recent visit to our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Sincerely, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
Excellent service
by Molliej on 10/01/2017updated 10/13/2017The Sales person Cathy Wimmer. Knew her product and could answer all of my questions. She didn't pressure me about buying the vehicle on my first visit to your showroom. I came back after talking with family and she made the… purchasing easy.Thank you for taking the time to leave this review, Mollie. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Regards, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
Sandi's Subaru review
by Sandi_Joy23 on 09/27/2017It was a wonderful experience and I would recommend that group to anyone for a great experience. I told the team what I was looking for and they brought me exactly what I was looking for.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
Regular service for Subaru outback
by RogerAndrews on 09/22/2017Friendly service personnel and great service. The dealership is very clean and the waiting area is very comfortable. This is a five star dealership.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
Great staff, great service, very dog friendly.
by Atlantadave1 on 08/27/2017updated 09/11/2017I was heading back to Atlanta when a fan belt broke. I limped into the Subaru of Orange Park at about 07:00. When they opened they were able to begin working on my car immediately despite not having an appointment. Oh, did I mention that I… was traveling with my 90lb German Shepherd? They were as courteous to her as they were to me. Excellent staff! Excellent service!First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that our staff assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Regards, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
Subaru of Orange Park
by GaryEarrey on 08/26/2017updated 09/11/2017Jason was the best took such good care of us Leaving out no details! From start to finis he was the best!!!Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Jason and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Regards, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
Great service at Subaru of Orange Park.
by SubaruFan77 on 08/14/2017updated 09/11/2017Friendly and efficient service. Ladies in front office were extremely pleasant. Far different from Subaru on Atlantic. Next time we buy a Subaru we will buy from Orange Park because of our positive service experience.Thank you for taking the time to write this review. We are pleased to hear that our staff was able to provide an efficient and positive experience. Regards, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
Sean Kelley is my superstar!!!
by NOSqueen9 on 09/01/2017The time that Sean Kelley took to find us exactly what we wanted and the effort he put in to make sure we were happy with our experience. He definitely went above and beyond.Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Regards, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
I love my new Subaru!!!
by jjjtttsss on 08/31/2017I just really, really, really LOVE the car!!! It's the nicest car I've ever owned. I really liked Charles. He was open, honest and friendly and certainly knowledgeable. We felt comfortable and in good hands with him. We really liked Sigundo… too. He was very nice and also knew the car like the back of his hand. Bob in finance made everything fast and easy. My son liked the cookies in the waiting room. My mom checked out the service dept. and was happy because there were no cars waiting to be serviced!!! That spoke volumes to her.Thank you for your great review! We're glad to have Charles on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
Subaru Success!
by BobbyRiegel on 08/27/2017Outstanding -- Billy and Bob were both informative, very honest, and made things very comfortable for my family in purchasing a car for my daughter.I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional purchasing experience. I will pass the kind words along to Billy and Bob, and hope to see you again in the future. Best, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
24k
by blipsky1 on 08/23/2017Had an appointment and they worked on the car at the time of the appointment. You would not believe how rare that is at dealerships.Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Please come see us for any future service needs. Best, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
Nice dealership
by Paul_Debby on 08/07/2017updated 08/23/2017Everyone was friendly and helpful. Car was ready (and clean) on time. I anticipated waiting, but the service level I needed was going to take several hours, so they offered me a loaner. Much appreciated!Paul, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Regards, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
Great service!
by Melanie57 on 08/18/2017A very efficient operation, from setting the appointments online, the pleasant office/reception staff (Kayla Hunsberger), the comfortable wait lounge, the knowledgeable service on my vehicle, to the complimentary wash and vacuum! I was… expecting a much larger bill, but was pleased to find it reasonably priced, and was able to utilize a coupon for free tire rotation.Thank you so much for the praises! I am happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Best, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
Truly Exceeds Expectations!
by Amelia06 on 07/26/2017updated 08/01/2017This is my first experience to truly exceed my expectations! The staff were friendly and attentive. When several of us had been waiting for a while, the staff took notice of that and followed up to let us know the expected wait without any… of us asking.At Subaru of Orange Park, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Regards, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
service dept
by lakecox on 07/27/2017Quick service. My first visit, the technician said I was not entitled to the 4 free service visits, so I paid over $70 for my oil change. Melodie was very helpful and corrected the records this visit and made notations on my records so… that I could receive an additional oil change free.Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Melodie made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Regards, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
Great Experience
by Satisfied4633 on 07/20/2017updated 07/28/2017Charles was wonderful making sure that the issue was taken care of and that all paperwork was filed with the insurance company - which was not easy complying with the insurance companies needs.Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Charles. Please let us know if we can ever help you in the future. Regards, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
great deal.
by Walter_Mercado on 07/10/2017updated 07/26/2017the sales person was not pushy , listened to my needed and treated me and my family with the utmost courtesy and respect.Thank you for this amazing review, Walter! We really appreciate your business. Regards, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
Great staff !
by KamustaJohn on 07/12/2017updated 07/26/2017Friendly staffs, quick and smooth process. The manager was extremely knowledgeable and helpful. I was greeted by the staff as soon as I came in. And they ran me through the process fairly quickly and clearly.John, thank you for the feedback! We are happy to hear about your positive experience at Subaru of Orange Park, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Regards, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
At Hanania Subaru of Orange Park, you get a whole lot more than just a test drive, we give you the total package. Hanania Subaru of Orange Park in Jacksonville gives you a huge selection of new Outback, Legacy, Forester, Crosstrek, Impreza, WRX and BRZ Subarus at incredible savings you will be hard to find anywhere else. Plus, as a family owned and operated dealership, Hanania Subaru of Orange Park, gives you more satisfaction with unmatched customer service. Our love of new and used Subaru models is what drives us to deliver exceptional customer service at our showroom and service center in Jacksonville. If you want to learn everything you can about your next car, ask Hanania Subaru of Orange Park to get behind the wheel for a test drive. This way, you can make a truly informed decision. Hanania Subaru of Orange Park carries a full model lineup of Subaru vehicles. We invite you to shop around and compare our prices, You wont find a better place to call your Hometown Subaru Store.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Sean and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Regards, David Balerna General Manager (888) 686-8178 dbalerna@hananiaautos.com
by dealerreply on 12/04/2017