Lexus of Orange Park
Customer Reviews of Lexus of Orange Park
Review type:
Phenomenal service and communication
5 Star Customer Service!
by YuVonda Steward on 01/21/2025My service advisor Catlin @ Lexus of Orange Park is the best! He exemplifies great customer service and goes above and beyond to help his customer’s experience every time! Just thankful!Thank you for recognizing Catlin's exceptional service at Lexus of Orange Park! We're grateful to have him on our team and are delighted that he consistently enhances your experience. We appreciate your support! - Misty Colin - General Manager - 904-562-4563
Hooked on Lexus
by Lexus lifer on 12/10/2024updated 12/17/2024While waiting you can get "free" refreshments.We're elated to hear that Lexus of Orange Park has earned your confidence! We look forward to welcoming you back with more refreshments next time. Take care!
We're elated to hear that Lexus of Orange Park has earned your confidence! We look forward to welcoming you back with more refreshments next time. Take care! Misty Colin - General Manager - 904-562-4563
Lexus Love Luxury service as service should be 👏
by Willy on 12/06/2024updated 12/13/2024I love this dealership and the attention to detail as well as the fine quality control and desire to satisfy my needs. I highly recommend them for service👌Willy, we're delighted to hear that you appreciate the attention to detail and quality service at Lexus of Orange Park. Thank you for recommending us! Take care, Misty Colin - General Manager - 904-562-4563
My experience as an 70 year old architectural designer/engineer/builder and life long car guy, I have rarely had the outstanding service provided by this dealership. I love my Lexus, but as a gear head, your vehicle is only as reliable as the attention to maintenance and how well the dealer performs. I’m grateful for a recent service in preparation for a 1,500 mile, winter trip! Thanks
Caitlin is Supercalifragalistic!
by Theda Okona on 12/03/2024Caitlin always puts his best into giving superb customer service. 💫💫💫💫💫Thank you for the kind words for Catlin! We appreciate your support for the Lexus of Orange Park team, Theda. Misty Colin - General Manager - 904-562-4563
Phenomenal service and communication
by JLF on 11/29/2024I have had two previous Lexus vehicles, and this was the most pleasant experience of all! Jane was very personable, and didn't question my requirements, but found avenues to fill my needs and requirements. Jane is absolutely the… knowledgeable and accomodating Lexus representative I have ever dealt with!We're delighted to hear that Jane provided such a pleasant experience for you at Lexus of Orange Park. Thank you for your kind words and continued trust in us! Enjoy your new ride! - Misty Colin - General Manager - 904-562-4563
Great service
by C John on 11/22/2024Cherry was very knowledgeable and helpful in the purchase of the vehicle.The team at Lexus of Orange Park loves seeing great reviews! Thank you for giving a shoutout to Cherry and enjoy your new ride! -Misty Colin - General Manager - 904-562-4563
Great Service
by Sue R on 11/21/2024Comfortable longes, food to order and professional fast service.Sue, professionalism, and fast service are what we strive for at Lexus of Orange Park! Thank you for sharing and leaving us a five-star review.
Why do I only trust Lexus of Orange Park?
by JWC on 10/17/2024Lexus of OP is best service team in JAX area. Brett C my service advisor is outstanding with great knowledge of the Lexus brand and I trust his recommendations on service I need to have completed on my car. Same goes with sales team at… Lexus of OP on being the best and highly recommend Eric aka “The Senator” very knowledgeable of Lexus brand and his follow-up!Thank you for sharing your experience with us! We're delighted to hear that Brett and Eric provided exceptional service at Lexus of Orange Park. Your trust in our team means a lot, and we appreciate the recommendation! - Misty Colin - General Manager - 904-562-4563
Easy and efficient as always
by Sue on 10/04/2024I contact Susan and my valet service is set up easily and everything goes smoothly from there. Never a glitch.Sue, we're delighted to hear that Susan and the team at Lexus of Orange Park made your valet service experience seamless and easygoing. Thank you for sharing! Take care, Misty Colin - General Manager - 904-562-4563
Speedy Service
by Gary on 10/03/2024Efficient, competent service.Gary, thank you for this 5-star review of Lexus of Orange Park! Have a lovely day! Best, Misty Colin - General Manager - 904-562-4563
Great Job
by Daryl J on 09/18/2024updated 09/26/202425k mile service RX350. Did not have appointment. Was seen within seconds of pulling up. A short video of findings was sent within minutes of arriving. Timely, efficient, and professional!Daryl, we're delighted to hear that your service experience at Lexus of Orange Park was timely and efficient. Thanks for sharing! - Misty Colin - General Manager - 904-562-4563
Great service
by Pman on 09/05/2024The service is always great. Jomar is all about 100% total satisfaction for the customer. As a loyal customer I will continue to bring my vehicle and make purchases from this dealership. Thank youWe're delighted to hear that Jomar and the team at Lexus of Orange Park consistently provide excellent service. We appreciate your loyalty and look forward to seeing you again!
Service
by Jessica on 08/12/2024updated 08/20/2024John in service is always so helpful and pleasant to work with.Jessica, thank you for the great review. We look forward to seeing you again at Lexus of Orange Park!
Seamless sale with experience Lexus team at Orange Park
by Sean Maguire on 08/09/2024updated 08/20/2024The sale was seamless from the initial engagement through the finance process. The entire team was knowledgeable, experienced, and processionalSean, we're delighted to hear that your experience with Lexus of Orange Park was seamless and professional from start to finish. Thanks for the great feedback! - Misty Colin - General Manager - 904-562-4563
Great dealership
by 22 Lexus RX350 on 04/23/2024Service is handled quickly and everything is upfrontThanks so much for the 5-star review of Lexus of Orange Park!
Lexus on Point
by Joven on 04/18/2024Breakfast is served. ! While waiting you can get a fresh made omelette. Super helpful and friendly staffWe're glad to know you enjoyed our breakfast service and found our staff at Lexus of Orange Park helpful! Thanks for the positive feedback, Joven.
Quanity
by J Springer on 03/30/2024Quanlity and quantity. Doesn't matter how many times I have visited, it's always exceptional service. Though I have a Lexus down the street from where I am, I prefer Lexus of OP.We're delighted to know that you consistently find our service exceptional at Lexus of Orange Park. Your loyalty and preference for us, even with another option closer by, means a lot! Thank you so much for the review.
Good experience
by Sue on 01/30/2024Because the valet service was booked so far out I did my first service at the dealership. It was scheduled promptly by Susan and was a smooth experience. The service was done timely and the communication was thorough. Used a loaner to enjoy… lunch and a little shopping. Good experience! Thanks SusanSue, it's great to know that Susan and our team at Lexus of Orange Park made your service visit a smooth one. We're glad you enjoyed the loaner car for some lunch and shopping! Thanks for choosing us!
In & Out On Time
by Stephanie S on 12/16/2023My service advisor, Reuben was very personable. He confirmed the reason for my service appointment, advised on how the process would work and informed me throughout the waiting period. The waiting area was comfortable and clean. I would… recommend Reuben for any owner looking for a pleasant experience. He is able to provide great service to multiple clients at the same time which is commendable.Stephanie, it's fantastic to know that Reuben provided you with such a positive experience at Lexus of Orange Park. We appreciate your recommendation and are here for any future needs!
Happy with my new Lexus!
by Brenda on 12/12/2023I appreciated being able to check out the cars without a sales person “”hovering”. When I was ready to get more information, I was introduced to wonderful sales consultant, Frank, who made the whole process stress and hassle free! He was… very knowledgeable, and I knew I was in good hands. Lexus of Orange Park also provided complementary lunch, which was a nice surprise. This the first time I have been to a Lexus dealership and they did not disappoint. I would highly recommend them to everyone!Brenda, it's great to know you had a positive experience with Frank at Lexus of Orange Park. We aim for stress-free car shopping, and we're glad that was your experience! Thanks for recommending us—enjoy your new ride!
GX460
by ML Knight on 11/25/2023We have purchased many new vehicles from Lexus of OP and this time was as good as ever! Working with Misty and Jane is always a pleasure! The deals are always good and fair and they make you feel like family there…no pressure or… uncomfortable negotiations 😀. Will definitely be back and highly recommend them.We're so glad to know that you've had consistently positive experiences with us at Lexus of Orange Park! Thank you for sharing your appreciation for Misty and Jane. It's wonderful to have your recommendation and we look forward to welcoming you back in the future!
We're delighted to hear that Jane provided such a pleasant experience for you at Lexus of Orange Park. Thank you for your kind words and continued trust in us! Enjoy your new ride! - Misty Colin - General Manager - 904-562-4563
by Lexus of Orange Park on 12/02/2024