Honda of The Avenues
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Customer Reviews of Honda of The Avenues
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Stay away or be ready to pay!
by Disappointed customer on 10/07/2023This is probably the worst dealership I’ve ever had the displeasure of taking my car to for service. I brought my van to them because it had 2 recalls that needed to be completed and our rear entertainment center was not working. I also… asked them to take a look at the drivers side sliding door handle, because the handle had recently stopped working. They fix the recalls, and my warranty covered the rear entertainment center (thankfully) but they said the door handle was because it was opened too hard once and broke the thing that catches. Was going to be $400 to fix that and we said “no thanks” because we couldn’t afford to fix it at the moment. I go to pick the van up, only to find out that we’re being charged $200 just for them to look at the handle and tell us it was broken. I was shocked, to say the least, but was forced to pay them so we could get our van back. No matter how much I pleaded and tried to explain how we didn’t fix it because we can’t afford to, so we also can’t afford to pay $200 for the pleasure of being told the door knob was broken, they wouldn’t budge. You would think with the amount of work they were paid to fix the recalls and replace the rear entertainment center, they wouldn’t force us to pay for something that we already knew, but they were heartless. They said too bad, I had to pay the $160 diagnostic fee no matter what. On top of that, they even tacked on a shop supply fee, even though we didn’t use anything, for some reason, which brought the total to $204, literally just for them to tell us the door knob was broken (we already knew that) and they would repair it for $400. Avoid this service department like the plague. They will do nothing but nickel and dime you over every tiny minutiae of a “diagnostic request”, even if there are already multiple repairs they are being paid for. Disgusting.
The following reviews are more than two years old. They are not included in the overall rating.
32 service reviews
They lost a possible new customer!!
by Ms Spiderwoman on 09/24/2021I tried 3 texts and 2 phone calls to try and setup service for my vehicle. I am disappointed as after reading reviews, thought I had found a great dealership. However, a manager left me a message around 830pm last night to try and resolve… issue. I left him a message this morning... Too late, I called another Honda dealer, and got an appointment on the first try.Exceptional Service
by Chris on 06/09/2021Exceptional service deserves an exceptional review and recognition. My advisor Brian Bouchard goes the extra mile to make sure you are satisfied, the problem is fixed right and he truly wants you to love your Honda. This guy is why I will… always own a Honda and have it serviced at Honda of the Avenues.unwanted extra services
by smapts1 on 01/10/2018Brought car in for airbag inflater recall. They then wanted to replace brake fluid and transmisson fluid. I had two warning lighs that they scanned and fixed to which they added a phony disposal fee. In the future will only use them for… warranty work.Maintenance - 9/1/17
by Danny_F on 09/01/2017Best service. Highly recommend. Thanks very much.No customer service
by unhappy on 07/26/2017They did not care to make a mistake on their part right with me as the customer. They just let me leave and did not seem to care.excellent performance
by Dsanchez777 on 04/03/2017updated 04/18/2017Great job for the Service dept. Way to go guys! I will be purchasing my next Honda vehicle from your dealership. Thanks again. DGreat service
by Yeli1605 on 04/02/2017updated 04/18/2017Received amazing service at the service center at this dealership. My husband and I were both happy with the service. We will be back for sure :)Honda Crosstour
by Crosstour2 on 03/27/2017updated 04/07/2017My car wasn't performing right and the needed service was done the very next day. Now my car runs better than ever.Quick Friendly Service
by bronxbombz on 03/29/2017updated 04/07/2017I brought my vehicle in because of a safety recall. From dropping off to picking up, the attendants were very friendly. The finished the repairs in less time than they had allotted! Great job!Great service from all
by SolidCoop on 03/28/2017Not only was Gary great, but another teammate stepped up to the plate when multiple customers were ready to check out all at one time. All of us customers were out of there quickly. I appreciate the effort.Great
by Julio196085 on 03/27/2017The took care of the issue when I took it back took 15 min I was gone and it worked greatAwesome Service
by bdub193 on 03/17/2017Awesome and quick service as always. Full service on my 2014 Civic and was out quicker than promised.A employee there needs a raise
by tjtino1985 on 03/01/2017the employee by the name Leslie fulfills her job to the extreme giving the best customer service i think a person can give because of her i will be coming back to Honda for all other needs shes trustworthy and knows whats whats talking… about i persoanlly feel that the team needs to takes not from her what ever you gives are paying her i think needs to be doubled #AsatisfiedCustomerGreat service always
by sawgrass53 on 01/02/2017I always take my Civic in when I need Oil changes or new tires. the service is stellarGood experience
by aytonrafael on 11/17/2016Good timing, responsible people... ThanksStraightforward and Honest
by ContentClient on 08/17/2016updated 08/31/2016As a female, I typically feel vulnerable when it comes to car repairs. I have been taken advantage of in the past, being overcharged or repairs were recommended that didn't need to be fixed. William was honest and straightforward. He… showed me my dirty air filter which obviously showed it needed replaced. Each time I return to Honda of the Avenues, I continue to build more trust in their honestly and appreciate their great customer service.Pleased
by contentclient on 08/17/2016As a female, I have felt vulnerable in the past when getting my car serviced. I don't feel that way at Honda of the Avenues. They are honest, efficient and show you the parts that need replaced if they can. William provided great… customer service. I will be a return customer.Simple Oil Changes
by Hale777 on 06/04/2016I'd' like to thank the guys in the service department. In the past at other dealerships (and especially at the little oil change places), they always try to sell me either what I didn't come in for or "upgrades" that aren't necessary. The… guys at Honda of the Avenues are great about taking care of what's needed and asked for. They still do check all the safety items and only bring up something if it is a true concern. I've been coming here for years and will continue to do so. Thanks guys.[non-permissible content removed]
by adelmonica on 03/22/2016This dealership is [non-permissible content removed]. First, The people who work the desk are not knowledgeable and have no idea what they are doing. They tell lies to get you to do more things for your car... nothing but [non-permissible… content removed]. I plan to sue them for fraud and misleading. Poor customer service and horrible conductHonda of the Avenues
by lizmahoney_19 on 03/05/2016I have had many experiences at Honda Of the Avenues. They have all been good. They are always friendly, courteous, and never push any service I do not need. The are honest and have always done and excellent job on my car. It is so nice… to pick up a clean, serviced car! They are also very timely with my servicing needs. I can always get an appointment, and a ride if I need it. I would highly recommend them for all your servicing needs.
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Television
- Express Service
- Vending Machines
Languages Spoken (2)
- English
- Spanish