Hodges Mazda at the Avenues
Customer Reviews of Hodges Mazda at the Avenues
Deceptive!
byon 02/01/2024
I’ll start off my saying I love my new car but very much wish I had gone to another dealership. Hodges Mazda changed the previously negotiated sales price AND trade in value on my final paperwork and I was a fool that didn’t thoroughly review the details at signing. I was naïve to believe it was as we had agreed and feel as though I was likely purposefully distracted by conversation and pushy sales tactics during signing. I’m frustrated walking away from this experience feeling deceived but even more so disappointed in the lack of follow up or concern from their team to explain their discrepancies. Both myself and the dealership (admittedly) have the documentation outlining the original negotiated values. I’ve made multiple phone calls and emails over the last 6 weeks kindly asking only for an explanation but have been avoided and left with no answers. I don’t like to be someone to complain and I recognize my stupidity but I do want to warn others about this practice and kind of service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Wonderful purchasing experience.
byon 09/19/2018
After narrowing my choice to buy a Mazda CX5, I began neigtiations and inquiries via email and text with awesome sales rep, Carmine. Everything went smoothly and i am very satisfied with my purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
20k Svc
byon 09/16/2018
We all know car dealerships can be a very scary place where you are continually challenged to see clearly through the smoke and mirrors and make no mistake, they have multiple ways to make money on the trade/sale of vehicles. It was nice working with Hodges where there seems to be a higher level of integrity than you normally encounter. Ive been heading in weekly since my purchase for the complimentary car wash and am always treated like a friend. I would recommend this dealership if you are looking for an equitable deal.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
