AutoNation Toyota Fort Myers
Customer Reviews of AutoNation Toyota Fort Myers
Review type:
My purchase of a 2025 Toyota Tundra
Service
by Beware!! on 07/22/2025I will never go to Autonation Toyota again. They charged me for 7 quarts of oil when my truck took 6 they would not even look for a noise without charging me 199.00. Stay away from them. You are warned. That’s my honest opinion. Stay awayHi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Fort Myers take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (239) 321-5413 to discuss what we can do to help.
Sale Team Terrible
by Tyler Goss on 07/13/2025I am writing to formally express my deep dissatisfaction with the service I received at your dealership, with the sole exception of the collision center, which provided excellent support. Initially, I worked with a salesperson named Bobby,… who was professional and genuinely helpful during the car selection process. I was eager to purchase a 2025 vehicle and was later directed to complete the transaction through your finance department. I was informed by your team that my loan through my bank had been approved, and I left the dealership with the vehicle under that understanding. However, three weeks later, I was contacted and informed that the loan had not been fully approved. I received a call from a phone representative who was unprofessional in tone and insisted that I return to the dealership immediately. After multiple follow-ups, the Director of Finance, Morgan, explained that my loan had not gone through and that a new system might be attempted. Despite the confusion, he advised me to continue driving the car while they sorted out financing. Roughly a week and a half later, I was contacted by another finance manager, Michael, who insisted that I now make a down payment in order to finalize the purchase. I explained that I did not have the available funds, and that my previous purchase through your dealership required no such down payment. Due to the miscommunication and ongoing uncertainty, I ultimately chose to cancel the deal. Throughout this process, I experienced a complete lack of clear communication, professionalism, and customer advocacy. Matters were further complicated when I requested the return of my trade-in vehicle and was told it would not be released until I returned the new vehicle—which, at that time, was in your service department. The service manager initially offered to release my trade-in vehicle, but this was overruled by dealership leadership. I later spoke with another finance manager, Kai, who assured me that everything was in order and that there were no issues since the car was in service. However, when I followed up with Morgan, he once again refused to release my trade-in. When I asked about transportation to get to work, I was told there were no rental options available and that I would have to pay out of pocket. This entire experience has been frustrating, confusing, and disappointing. What should have been a smooth car-buying process turned into a prolonged ordeal with poor communication and lack of accountability across multiple departments. Regrettably, this experience has resulted in the loss of my business, and I will not be recommending your dealership to others. I hope this feedback is taken seriously and used to improve the quality of customer service for future clients. Sincerely, Tyler GossHi Tyler, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (239) 321-5413 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Oil & filter change
by Michael on 07/07/2025I had an oil change and filter. Also rotated tires. Also overall safety inspection. Work is good, it took about 1 and a half hour. The cost was almost $200.00 which I think is getting to be to high and overpriced. I will be looking for a… less expensive alternative.Hi Michael, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (239) 321-5413. We hope to hear from you.
Auto Nation Toyota Ft MyersFL
by Barb Daniels on 07/07/2025Was there for over 3.5 hrs for 15K mile service which basically was an inspection. I did have an appointment Did find both front tires had nails in them. At this point I’m not sure I trust that they actually did. But I have road hazard… insurance so there was no out of pocket for me and the tires were replaced. I had to listen to Chantal the service rep explaining that half their shop was shut down, blah, blah. Went I left and finally found my car, the low tire pressure light was on. I walk back in and Chantal tells me I have to drive around a bit and it will go off. I’ve NEVER had to do that but I went back out and drove 4 miles and got up to 50 mph. Still on. So I go back in, Chantal holds out her hand for my keys and gets in and starts the car. I asked her if she didn’t believe me that the light was on. She said no I’m taking it back in. She drove off before I could get my purse and house keys and left me standing in the service area. After about 15 minutes she came to the waiting room and handed me the keys. I got in the car and the light was off but the dashboard had settings on it I had never seen. Took another 15 minutes for me to get my guide out and get it reset. I was very frustrated with the whole experience and will probably go to the Punta Gorda, FL Toyota dealership next time. And just one other weird thing. All the other service writers came to the waiting room to discuss with customers. Not Chantal. She just kept calling me on my cell phoneHello Barb, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (239) 321-5413. We'd appreciate the chance to make your experience a positive one.
Good service
by 4Runnerguner on 07/07/2025I was very happy with my service on Saturday. My advisor was Scott he got the job done in a few hours. I was very pleased.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Fort Myers. If you ever need help, just give us a call. Happy motoring!
My purchase of a 2025 Toyota Tundra
by Jeff Whiteside on 06/19/2025I was greeted professionally and without pressure by Ryan, the CFS Manager, who asked about my needs and he provided solid advice on a potential truck that would fit and was in their current inventory. He turned me over to Joey who did a… great job explaining the vehicle features and took me on a test drive. It was a positive / no pressure interaction with both people. The Tundra they introduced was a perfect fit, I received a fair deal and drove it out the same afternoon. All around great buying experience.Hi Jeff, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great sales representative
by Joe B on 05/08/2025Ask for Joseph Collins, pleasure to work with, no pressure sales.Hi Joe, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Service Rep
by TennisLove on 05/07/2025I needed service and showed up without an appoointment. I've always made appointment, but this week I just realized I needed service; I was able to get in/out within an hour. Thanks to my service rep Jordan!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Claudia on 05/05/2025I when for brakes change and they do great job and very short timeHi Claudia, we really appreciate your feedback! Drive safe, and we'll see you on the road.
James Smith
by jeem0655 on 04/30/2025I made an appointment for an early service time. Ronnie Polanco was pleasant and went over the details of service to be performed. It was fast and very efficient.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
5,000 miles maintenance
by Narges! on 04/29/2025I was attended to pretty quick and was showed to the waiting room. The attendant explained that all my car needed was tire rotation which would take about an hour. I asked if someone could help get rid of the annoying message on my dash… boards reenactment prompting me to register for Toyota navigation program. The attendant told me someone from sale would help me after my car is ready. The person who tried to help me with it afterwards was not able to solve the problem and explained that that subscription cost approximately $160/month which is outrageous. He didn’t know how to remove this distracting prompts and suggesting calling Toyota, but didn’t have a phone number where I should call. So, I still have it taking over my screen way too often what makes me VERY UNHAPPY! I don’t want to subscribe to this program. Another annoying problem is that after tire rotation the little screen above the steering wheel changed and shows my settings instead of what I was used to, like the mode, and after stopping how much miles I was making per gallon. I don’t know how to change it back, do have to go back to Toyota dealership.Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (239) 321-5413 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Oil Change
by Beacheagle on 04/25/2025Very professional. I was greeted as soon as I drove in. The service manager reviewed my request and answered my questions. The oil change was completed within the quoted time.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation Toyota
by Rckusa919 on 04/19/2025Patrick was a fantastic agent to work with. Very patient and easy going. Highly recommend. Brandon in financing was also very helpful.Thanks so much for the warm recommendation of the team here at AutoNation Toyota Fort Myers. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Jpeckham on 04/19/2025The wait time was way more than given upon arrival… even with an appointmentHi, thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (239) 321-5413. We would appreciate the chance to turn your experience around.
Service on Tundra
by Theodore on 04/18/2025Vehicle was brought in for oil change, transmission, front and rear differential, transfer case and brake fluid change. All service performed in a timely manner.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
It was worth the long trip to this dealership for my next ride.
by FunkyD on 03/11/2025The time had dome for us to do a vehicle upgrade. We decided on getting a low-mile pre-pandemic RAV4 because of the issues that multiple manufacturers have had with new vehicles. I am very particular about what I want in a car (color,… features, trim, etc.), and I found a very close match at AutoNation Toyota. Even though we live almost 600 miles away, it was worth the journey there. Our salesperson, Roberta Billing, worked with me on most of the details even before I made the trip to ensure that everything would be easy once I arrived. She even picked me up at the RSW airport and gave me a ride in. She is quite knowledgeable of Toyota's products and was able to answer my questions, even the more detailed ones. She also was able to arrange financing on surprisingly good terms. She had no problem with me wanting to have a pre-purchase inspection done by a local garage and the RAV4 I wanted was exactly as advertised. Completing the final paperwork was a straightforward process, and I had any questions addressed to my satisfaction. I was done in 4 hours (2 of them were just waiting on and getting the inspection), and I was on my way home. A long drive will reveal any car's quirks, but the RAV4 I purchased was a very pleasant ride home. I am looking forward to many years of reliable service from it! Thank you, Roberta, for making my buying experience a very pleasant one and I would recommend you to anyone looking for a Toyota. Likes: Car was found exactly as advertised. Dealership had no issues with me getting an independent pre-purchase inspection. Very competitive price. Dislikes: Dealer prep fee was fairly high. The prep work however was excellent.Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Fort Myers and we hope to be of service again in the future.
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by Jessica on 02/10/2025updated 02/18/2025this place is great ! I have been to Naples and I gotta say that Fort Myers location is better ! The people who worked add very sweet and know what they are doing .Hello Jessica, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
Alingment
by Toyotonton on 02/03/2025My Rav4 Prime needed to be aligned and the job has been well done but I have to return a second time because the steering wheel is a bit off.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (239) 321-5413. We hope to hear from you.
After I have reported the situation to the advisor she kindly offer to me to correct the situation. The alignment has been re-done, without fees and I am a very satisfy customer.
Great experience!
by Relevart68 on 02/01/2025Recently purchased a 2025 Tundra from AFM. Neilym C. was wonderful to work with on this deal. She was friendly, knowledgeable, and efficient. Great experience overall!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
P. Lorenz, customer
by P. Lorenz on 01/22/2025updated 01/29/2025No complaints with visit, except extremely poor online scheduling web site to do so!Hello, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (239) 321-5413 when you have a chance. Thank you, and we look forward to hearing from you.
Fast 20000 mile checkup
by Mike Terelle on 01/21/2025I had an appointment. The service consultant called me in shortly after I arrived and before my appointment. He quoted an hour, but 30 minutes later I was out the door,Hi Mike, thank you for your positive review. We're happy to have served you. We always strive to provide personable, excellent customer service. Thank you again for the review!
Toyota Tacoma
Toyota Corolla
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Jeff, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
by Destiny Jarvis on 07/07/2025