Customer Reviews of Mercedes-Benz of Fort Lauderdale
Review type:
Mercedes of Fort Lauderdale sales experience - Hazem El Habashy
Ms. R. Tiberini
by RT’s Toy on 01/27/2025Although my service advisor kept me advised my car was not taken into the back for two hours of waiting. There were no courtesy loaner cars available and I had to return 2 days later. They were ready for me with a loaner and updated the… status of the repair throughout the day.Hi, we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
None
by Sonia Clarke on 08/27/2024updated 09/03/2024Drop my car off for service pick up a loaner in and out in 15 minutes very good experience Fort Lauderdale Mercedes-Benz.Hi Sonia, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Radiator Defect.. Mercedes and Dealer wont recognize the problem
by anndolly on 07/29/2024"I recently leased a brand-new Mercedes Benz GLE350W4, less than 9 months ago, and experienced a significant Coolant leak a month ago. Instead of addressing the issue promptly and professionally, the customer service at Mercedes Benz of… Fort Lauderdale was nothing short of appalling. Their lack of empathy, incompetence, and disregard for their customer's satisfaction is unacceptable. They told me that the radiator (coolant) leak was not covered under warranty. They believe the leak could have been caused by a rock or something to that nature hitting the radiator and making a small hole to cause a coolant leak to happen. I cannot believe a premium car could have such issues. The quality of the parts they are using is short of a premium brand and the fact that the design of the Radiator could cause damage to happen that easily is beyond me. We drive on the road every day and every day you will encounter road debris on the road. No way of avoiding that. When they assessed the problem and the cause they came back to tell me that I would be responsible for the repair as Mercedes Benz does not cover this damage under warranty. They provided an estimate of over $3000.00 to fix this problem. I tried to address the issue at a local level with the Sales Manager Daryl Jones and he was not helpful at all. In our conversation he went on to dismiss the fact that when the car was being serviced the technicians went on to make the problem worse than what it came in with. Costing over $4000.00 now to fix. I asked to speak to the General Manager and Daryl went on to tell me I needed to speak to his manager. I had never heard back from her, and when I called wanting to speak to the General Manager, they would not connect me as I must follow the chain of command. It has been well over a month, and I have not received any communication back. I made 2 calls to corporate headquarters and was advised that there was nothing that could be done as the dealer is independently owned but, in the meantime, they opened a case to document my concern. Supposedly Corporate has made calls to the dealership to have someone call me and no one has. Upon online investigation I found that this is a known issue with Mercedes Benz as many users have complained about a similar issue. To not address the issue and expect customers to cover the expense is ridiculous. I carefully chose Mercedes Benz. As a proud owner of a luxury vehicle, I expected a higher standard of service. Unfortunately, my experience was far from it. I strongly advise potential customers to reconsider their choice of dealership and Brand based on my extremely negative encounter.Hello Anndolly, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Mercedes of Fort Lauderdale sales experience - Hazem El Habashy
by Eric Sauby on 07/23/2024I recently purchased a car from Mercedes of Fort Lauderdale. Hazem El Habashy, truly made the difference. From the moment I walked in he was attentive, knowledgeable and genuinely interested in helping me find the perfect Mercedes. I… couldn’t be happier with the stress free, smooth experience. I highly recommend Mercedes of Fort Lauderdale and Hazem. Thank you, EricHello Eric, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Body Work
by FLLBenzOwner on 05/11/2024Excellent service and body shop work on replacement front bumper - air dams remain too low without using raise front end function.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Back to Outstanding Customer Service
by Thankfull on 04/30/2024I appreciate the over welming " Customer Service " which is currently displayed to me. The Service Department had taken all of my car concerns as if they were theirs. Making me feel at ease. :) .Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Mercedes of Fort Lauderdale is the Best!!!!
by Ms. Adrian on 04/22/2024My experience that I received from Mercedes of Ft Lauderdale was exceptional, professional & the best experience I've ever received thus far pertaining purchasing a vehicle. Lance Noel was the best!!!!!Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. If you ever need help, just give us a call. Happy motoring!
Clara Gonzalez
by Clara Gonzalez on 04/03/2024Great place customer service the best. I will recommend especially Mr. Elie Attie he gave us an excellent welcoming since the moment we stepped in to the store till the end. Will recommend to anyone 100%.Hi, we are pleased to hear you had such a positive experience with us, Clara! We always strive to provide personable and excellent customer service. Thank you again for the review!
Hipoloito Was Great!
by CoachRich on 02/20/2024Hipolito, my Service Advisor, did a great job. He was very helpful, professional, and friendly!Hi, We are pleased to hear you had such a positive experience with us We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Fort Lauderdale !
Purchase of a Certified Pre-Owned Mercedes A220
by CPeterM42 on 01/12/2024My wife and I found a beautiful used 2022 Mercedes A220 for sale at Mercedes Benz of Ft. Lauderdale. After connecting with Todd, a completely professional and courteous sales representative, we found the car, test drove it, and decided to… purchase it (with absolutely NO pressure from Todd). The car was immaculate, with very low mileage. After sitting with Todd to start the paperwork, he returned with even better news...the car was a Certified Pre-Owned car, meaning the car had additional points of inspection, and we automatically received another year of warranty coverage. This made the car irresistible, and we were taken smoothly through the purchasing process (which usually is a long, tedious ordeal). But the staff at MB Ft. Lauderdale did everything they could to make us feel comfortable. Throughout the entire afternoon, my wife and I were made to feel like family, and this is amazing, considering we bought a USED car from them, not even new. But their professionalism and warmth made this the best car purchase we have ever made (and we have bought A LOT of cars in our lifetime). We even told our kids that if they are able someday to buy a Mercedes Benz (new or used), to go to MB Ft. Lauderdale for the best experience ever. We cannot say enough great things about them!Hi, thank you so much for your positive comments about Mercedes-Benz of Fort Lauderdale! Please don't hesitate to reach out if there's anything additional we can do for you.
Battery regulator and front by seat
by Ron Taylor on 01/05/2024A battery regulator was $600. The car was in service twice in the last month and in addition to other issues, the front seat would not adjust. I asked that fuse be changed or checked. Both times it came back brokenHello Ron, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
New Car
by Marie Penti on 12/08/2023From our greeting at Ft Lauderdale Mercedes by Tony Guevara to our test drive and our delivery of our 2024 GLC Coupe Tony answered all our questions and made this experience one of the best that we ever had in buying a new vehicle. Also… dealing with Sam Edelserg Tony’s associate in closing the deal was exceptionalHi Marie, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Fort Lauderdale
Never Again
by WayneAddis on 11/22/2023updated 12/07/2023After 5 S Class models, 2 AMGs and 2 Maybachs I will never buy another. My special order two tone Maybach had only 1185 miles but must go in for maintenance even though it needed nothing. $1113.00 bill for oil change and washer fluid. I had… rather Mercedes spit in my face than this! NEVER again Absolutely insulting and ruined my love of the is car!Courteous
by Amy Walls on 12/06/2023During my recent maintenance service for my car, although my designated service adviser was unavailable, another proactive employee seamlessly stepped in to assist. Their initiative ensured a smooth process as my vehicle was received for… maintenance without any delays. I was promptly provided with a car loaner, and the entire service experience went exceptionally well. This level of attentiveness and adaptability speaks volumes about the service team’s dedication to customer satisfaction.Hi Amy, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Mercedes repair
by patrick on 12/01/2023My vehicle was repaired by Mercedes Fort Lauderdale dealership, great service and repairs, I would recommend this dealership especially had a great service rep called Blair.Hi Patrick, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Service advisor
by Fsean1hodg on 11/30/2023Mike F. Was very helpful and was able to get the issue resolved with my car.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes service
by Michelle H. on 11/26/2023Christopher Jablonski is the best service provider. Everything was done well and on time. I would recommend to anyone.Hi Michelle, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Special order 2 tone Maybach Waited 1 1/2 yrs all ruined
by DWAddis on 11/20/20231168 miles so oil change and washer fluid just cost me $1114.22. I have never ever been so insulted by any auto service. After 5 S class cars 2 were AMG and 2 Maybach under no circumstances will I ever buy another and will tell anyone who… will listen about this . Yes even strangers in the elevator. Good chance I will sell this car even though it is perfection and I DID love it. I gave my buddy the GTS yesterday goodbye. Not wanting anything . The damage is doneHello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
$1000 Oil Change
Great job Amir
by Nicky11 on 11/19/2023Amir provided quick and quality customer serviceHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Do not known about the vehicule they sell.
by MartinFraire on 11/15/2023It is amazing, after many issues when bought to my wife a AMG GLE 63 biturbo V8 high profile vehicule, nobody was able to instruct how to use the equipment of the vehicle. After coming for a service regarding some fuse faileing and small… issues we asked about the toll payment, if there is a service inside the Mercedez features, like I have in another Audi or BMW cars I have... and amazing! NOBODY in the dealer could answer us!!! Even I saw in the internet the feature is available in MB, nodbody could tell us is our NEW vehicle has it or not!!!, OK, could happen, so they told us "Will check deeper and call you back"... NOBODY call back ever... Very bad service... AGAIN, and AGAIN. Amazed by the lack of professionalism of such a big dealer.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Body Shop Repair
by 09-Mustang on 11/09/2023Want to thank Edmund for his attention to me and my vehicle. Found him and the department to be both professional and attentive. Thumbs up.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Eric, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 07/25/2024