Delray Hyundai
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Customer Reviews of Delray Hyundai
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Full of lies
by xfaeryxgirlx on 09/29/2015We were not shown the car's inspection report after asking for it. We were told that GAP is required to get our loan which we found is not true. We were told only one bank would finance us and days later I got mail from different banks… accepting us. They are full of lies. DO NOT TRUST THEM! On the second day of having the car we turned the wipers on and one flew off. Very safe. When they brought a replacement from the lot it was an old wiper off of another car in the lot that "passed inspection" it was in bad condition and squeaked terribly. After wasting three days of driving to the dealership we just purchased our own wipers. They refuse to get us in contact with the general manager.Excellent Car Sales Exeperience!
by RonMarques on 07/26/2015Drove to Del Ray Beach to buy a new Hyundai Accent, and from the start my contact and support from Mr. Carlos Menedez over phone and email was excellent. He understood exactly what we wanted and price range, and got exactly what we wanted,… package, vehicle color and so on. He has taken care of all details and helped us guiding & advising, and not pushing sales if we were not interested - but offering all options for us to choose. We closed the deal in one hour on a Friday and picked up the car next day, all set and ready for us. Highly recomend the dealer and Mr. Carlos Menendez, and surely will return for another car!Pleasant Experience
by lizzy24 on 03/22/2015Was greeted at the service drive by a young lady. Checked me in showed me where the waiting area was. Took about 2 hours but the service was complete on my vehicle. While I waited a salesman named Bill tried to sell me a new car. Found that… to be a little annoying since my car was only 3 years old. My service experience was good thoughIra 4177
by Ira4177 on 03/17/2015Fred Perlmutter is a professional. Salesman who is very exact and thorough he made me feel like family and I will continue to buy my cars from delay Hyundai and Fred thank you delay for FredWait time for service terrable
by AB2011 on 03/09/2015Bought the 2011 Sonata Limited. In the past five years 14 things have gone wrong with the car. Takes four weeks to get the car in and four to five hours to get something takes four hours for an oil change and then oil drips on my garage… floor. Stay away from this shop. Go some where else We are buying a 2015 Subaru Outback or BMW. Hyundia are JunkTravis Williams - Salesman was terrific!
by JoyRae on 02/20/2015Buying a car from Delray Hyundai was an absolute pleasure. The professionalism and care that was shown to me as a buyer was overwhelming! I was made to feel cared about and important. Travis Williams was an excellent sales man. If you… want great service along with a great car...this is the place!Service Dept needs new Managment - do NOT use Delray Hyundai for service
by FloridaMo on 02/06/20152/7/15: First let me advise I previously would have rated Delray Hyundai service as very good - I had a wonderful service rep Ralph that always went above and beyond. Now I am advised he is no longer there - uggh! However, over the… last 6+ months, several changes must have occurred and my service rating has dropped to "I will no longer use Delray Hyundai for service at all". To reiterate - I have spoken to 4 other Hyundai owners who recently made the switch to other service centers due to mismanagement and poor service at Delray. Should have known something was going on when several of the usual employees at this location were no longer there. I was advised there was a new Service Manager - Gina. Well, I have left Gina 3 messages and no return call. I have left service reps voice messages also and no return call. - Ordered part in August: Here we are in Feb and still no call on part after I left several messages. Finally spoke to rep Al who said he would look into - never heard from him again. Left several messages - still no return call. Fortunately the part is cosmetic and has nothing to do with the performance of the vehicle. To this day, still don't have the part so I have an appointment at another dealer to order. - Tried to call to make service apt: told very busy and couldn't come in for 1 week. Who can wait a week to get their car fixed? Called another dealer who could accommodate me that day - car fixed same day! What a concept - something Delray Service should learn from. - Called regarding recall notice. After being hung up 4 times, finally got a secretary with the personality of Scrooge - could not accommodate me until 3 months out. Not acceptable. Left another message for Service Manager Gina. Guess what.... still no return call. Called another dealer who was glad to accommodate me within the same week. - Final straw: Had issue with car warning lights coming on while driving. Called new dealer that I have been going to - stated for my safety, bring it to the nearest Hyundai dealer for service - Delray. Explain situation to service rep Michael. No sooner sat down and he advises that the Service Manager Gina said I would have to return to the original dealer that serviced the car due to warranty issues. Warranty issues??? Shouldn't all Hyundai dealers be able to assist regardless of which dealer worked on the car last? Advised I have left messages for Gina - Michael responded how busy she was and her desk was full of papers to show how busy she was. Really?? Full of papers?? Welcome to the real world - we are all busy. As management within my company, customer service is first and foremast. If the Manager does not have time to return calls, then a good manager would delegate to have someone return. Off I go to my "new dealer" - greeted happily and couldn't believe Delray would not even look at car; upset due to safety issues of driving the car in case issue got worse. While at new dealer, in speaking to others in the waiting area, it seems I am not the only one who has recently abandoned Delray Hyundai. Well, this week alone, I now know Delray Hyundai has lost 4 customers. Hope someone from Corporate Hyundai reads this and takes action accordingly (perhaps organizational action) to Delray Hyundai service to good standing. NOTE: I gave a 1 star rating since the system would not allow for 0 star rating.Great experience
by hiho2 on 01/10/2015Recently purchased a 2015 Sonata Sport from Carlos Menendez and can not compliment him and the dealership highly enough.. I detest buying a car, however in this case. It was a pleasure. Freindly, helpful, professional are just a few of… the words that describe Carlos. He and the stall at Delray Hyundai made the experience most pleasurable. Don't miss an opportunity to visit this dealership. :)Great Experience at working with Liam M.
by labadie4878 on 12/22/2014We just purchased a 2012 Genesis from Liam M. and what a great experience. Liam was knowledgable and very helpful. We will definitely refer Liam to our family and friends when they are ready to purchase a car.Rolls Royce Quality Service
by skyken on 07/28/2010This dealer has gone above and beyond to take care of my car mostly under warranty. When they couldn't finish the work or needed a part, they provided a car for me gratis. Other dealers and service companies will say sorry but you're on… your own. I don't understand why there are any negative reports on this dealer. Service writers Ralph and Brian (on a first name basis with them) are really helpful and know their product compared to many service writers just looking to upsell service. They've found problems with the car before I noticed them (like a battery not meeting load specs) and replaced it extending the time before I would have to buy a new battery. The 60,000 bumper to bumper warranty has been used by me on a number of occasions and one time my wife locked my keys in the trunk when we were 350 miles from home. A call to Hyundai road service and within 30 minutes a professional arrived and unlocked the door. No charge! I can't bestow enough good press on Delray Beach Hyundai and its crew for the professional way I've been treated and for Hyundai for building a great car at a phenomenal price.horrible
by mr_meathead on 01/09/2010So sorry I bought a Hyundai mostly because of the poor service, Bought a Sonata for my wife, within 4 months the front tires at 4k miles were totally bald. Dealership refused to do anything , not even prorate a new set of tires. They never… order parts that are needed and only try to sell the basic services for crazy amounts of money. I've brought my Santa Fe in twice for recalls and both times have been told it doesnt apply to my vehicle but I should replace my airfilters (which are lifetime third party ones) but Hyundai corporate tells me my VIN does need the recalls done I'm trying to find a decent Hyundai service dept in the west palm area. anyone have suggestions ?Stay Away From Their Parts Dept.
by publichero on 05/13/2009They are totally unresponsive and indifferent, and lied to me about when my order was shipped. They promise same day shipment, but a week has gone by and the order still hasnt shipped. Dont bother emailing them because they ignore them.… I finally phoned them and was told that the order shipped that morning, which was a lie.Service department is top notch
by davewpalm on 10/08/2008I have 2 Hyundai's and use Delray Hyundai for all my service even though it is much more driving for me to get to and from and sometimes inconvienint - the quality of the staff and mechanics is top notch. They are helpful and will go out of… the way to take care of you if it is within their power under warranty. Nothing is ever perfect but the manager and mechanics take the time to explain the situation and educate the consumer to what is necessary to get you back on the road. Hyundai's are great cars and you should not needs much service but when you do head to Delray Beach - it makes a big difference from the other dealers in the area.parts
by kpridgen on 02/06/2008I purchased parts from them 12/23/2007. They did not fit my car and when I contacted them they said to return the parts and they would send the correct ones. They were returned the first week in Jan and I have still not received the correct… ones. I have contacted and emailed them 5 or 6 times and never get a response. I have contacted the BBB about them. I would not do business with them again and I thought I shoud you warn you about themMy Review Of Delray Hyundai/Acura:
by aharris14120 on 06/25/2013updated 08/03/2025I visited two other Acura and Honda dealerships and delay Hyundai/Acura was able to give me the best price. I got the color I was looking for and saved almost $20 a month. That makes me happy the staff is great.A WONDERFUL SALES EXPERIENCE!!!
by jimnlouise on 09/18/2012updated 08/03/2025My wife and I were looking for a new car. I did most of my shopping online, not for price but for the type of car we both wanted. Our choice in the end was the 2012 Sonata Hybrid. We went to Delray Hyundai just to see the cars and to sit… and check the quality. We were not going to buy that day. A very nice and easy going man named "Steve V." warmly greeted us, answered all our questions even though we told him we had just started shopping. Four days later, after going to KIA and Toyota we decided to go back to Delray Hyundai and meet with Steve again to see if we could make a deal. The whole process could not have been easier and more enjoyable. Yes I said enjoyable! Within 15 minutes we made a deal that my wife and I were VERY pleased with. Everyone from Steve our salesman, to Sonny the Sales Manager, to Fred K. the Finance man, to Ray (the Gentleman that helped make our car ready for us). Every employee we saw was very pleasant. Never have I had such an easy time buying a car and getting the deal we were happy with! I am very happy that I did not rely on the other 2 reviews. My experience was EXCELLENT! I can understand that a dealership can not hold cars for people without a fair sized deposit. If the salesman told us the car we found, wanted and were READY TO BUY was being held for someone without a deposit that might or might not come in for it I would not have been happy. We are very pleased with every aspect of Delray Hyundai. We will also have our new car serviced here! Thanks to all that helped make this purchase a WONDERFUL EXPERIENCE!!!Very Dissapointing
by corvettelady on 05/14/2011updated 08/03/2025I was impressed with the Internet salesperson getting back to me so quickly with a price for a car that we were giving my mother for her birthday. He quoted a fair no hassle price and put the car "On HolD" for us to pick up two days… later. After purchasing airline tickets for my parents to drive across the state and me driving 45 minutes to the dealership- we arrived to find another couple purchasing the vehicle. Even though I called twice to confirm that we would be in- no one even gave us the coutesy of a phone call. He had a very bad attitude and I would never recommend this place.Great buying experience
by Linda1836 on 09/13/2013updated 08/03/2025Fred P. is the best We have bought/ leased three cars from Delray Hyundai. Fred is personable, knowledgeable and caring. He is concerned about the needs of the people who visit his showroom. He is not the typical car salesperson that we… previously encountered. We are so pleased with Fred that we plan to return to the dealership as we have done now when the lease expires on one of our cars. Congratulations on your decision to have such a qualified salesperson on your staffSuprisingly Refreshing
by anthony92 on 07/30/2013updated 08/03/2025I stopped by the dealership to pick up a part for my 2008 Hyundai Elantra. While I was waiting for the part, I walked over to the Hyundai dealership to look at the new models. I was surprised how nice the new models were. The sales staff,… including Jerry were very nice and helpful. I am considering buying a new model this year.Wonderfull experience at Delray ACura
by wilson30 on 08/01/2013updated 08/03/2025I had a great experience at Delray Acura today. Test drove both the new ILX and TSX and they are fantastic vehicles. Very luxurious inside and I like the backup cameras. Everyone was nice and answered all my questions. I can recommend this… dealership to anyone reading this.Purchase of 2013 Elantra Limited
by sgj2935 on 05/25/2013updated 08/03/2025This past week, I stopped at the dealership to find out what models, features and prices were involved in possibly trading in my 2006 Azera for a new auto. I was greeted at the door by one Jim W., sales person. I was immediately impressed… with demeanor; cordial, listening carefully to all of my concerns, and responding with complete knowledge re. all models offered by Hyundai. At no time did I feel that I was dealing with a high pressure sales person. After viewing a number of cars, I took a test drive in an Elantra. Jim further reviewed the various packages that were available and demonstrated the features that I expressed an interest in having. including color. Completing all of the paper work leading up to the final purchase was made so very smoothly that the transition from trading my car and doing the paper work leading up the the purchase was a breeze.Before I left with my new auto, Jim carefully reviewed all of the features and demonstrated how each worked. If the rest of your sales staff is as pleasant to deal with and as knowledgeable as I found Jim to be, your sales department should all rate five stars. Thank you for such a positive experience!!!
Hyundai Sonata
Hyundai Santa Fe
Hyundai Elantra
Hyundai Tucson
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