Customer Reviews of Ed Morse Cadillac of Delray
Review type:
APR Scam -BEWARE
by Lori Thomas on 03/19/2022Paul flat out lied to me on the final offer sheet presented to me for the purchase of my new SUV. After going through a few rounds of the deal, he looked me in the eye and said the final deal rate he presented to me on paper (3rd sheet)… was based on 2.9APR. BUT, at final signing with finance exec, Mike, hours later after signing over my trade in (Jeep Wrangler w/ 12k miles) and transferring insurance, the truth finally came out that the final offer sheet Paul presented was really 4.75APR, not 2.9% as he said, and finance Mike only revealed that to me when called out when I asked him about the 2.9. My credit score is excellent, Paul even complimented when I signed my credit report results they pulled themselves and had me sign that my score was even higher than I thought (excellent) so I was assured the “so called 2.9%” was a go which was the deal I thought I made and my credit score secured. My bad for taking the verbal from Paul on the APR. YES, my bad. I was very excited about this purchase but left totally irate knowing I was duped in the final seconds of signing. I should have waited for Alan B. Or walked away. I take the hit for not walking away when I realized the lie, but hopefully my mistake and this review will help someone else. If this dealership has the car you want, go for it, but I suggest you steer clear of Paul. Or if you deal with Paul don’t trust the verbal. And keep a close eye on Mike.Thank you for bringing this to our attention. We hold high expectations of our staff when it comes to customer service and it's disappointing to hear that you did not experience that amongst the entire team. In an effort to better understand your experience, we would appreciate an opportunity to speak with you. Please feel free to reach out to our General Manager, James Lanzaro, at JamesLanzaro@edmorse.com. Ed Morse Corporate Offices
Cadillac lease
by Lawrence on 08/04/2020Pleasant but business like.We appreciate your great rating, Lawrence! If there is any further way we can assist, do not hesitate to reach out. Ed Morse Corporate Offices
Happy
by Sabiha on 07/25/2020Very helpful and friendlyThanks for the great review, Sabiha. Please let us know if you need anything else in the future! Ed Morse Corporate Offices
Outstanding and Professional, bravo Ed Morse Crew!
by Carol on 07/21/2020The overall professionalism among the whole staff. We drove hours to make a deal and they had no hidden agenda just to get us there. The purchase we as smooth as it should. No regret at all!Wow, that is what we love to hear! We are so pleased that our team could help make your experience a breeze. We appreciate your business and look forward to your next visit. Ed Morse Corporate Offices
Wonderful car buying experience!!
by Loretta on 06/27/2020I had the best experience that I have ever had buying a car both with my sales associate Tony, as well as my finance associate. It was a great experience and I would highly recommend Ed Morse Cadillac for anyone in need of a car. I also… love the car that we purchased. It is a fabulous vehicle.Wow, we are so happy to hear about the great experience you had at our dealership with Tony and the team! It was an immense pleasure to work with you and help find your perfect vehicle. We sincerely appreciate your business, and hope to see you again in the future! Ed Morse Corporate Offices
Great car buying experience
by Dennis on 06/02/2020Easy to deal with people. Sales and finance men were great.Thanks for the great review, Dennis. Please let us know if you need anything else in the future! Ed Morse Corporate Offices
Bought XT4 at Ed Morse.
by Iris on 05/31/2020Easy, fast and informativeThanks for the great review! We appreciate it and hope to do business with you again in the future. Ed Morse Corporate Offices
XT4 Buy
by Richard on 05/05/2020Online buying worked well - Delivery of vehicle went quick and efficientEd Morse Cadillac
by CE on 04/15/2020From the communication, which started almost one year prior, on the return of my lease with Concierge Doug, to have me work with an expert, David, for Certified pre-own because I wanted to purchase my lease, and then him introducing me to… Tony, New car sales expert, when I decided to change my mind, without any hesitation! Not any pressure or feeling slighted. Everyone that walked by me was super friendly! And all were very COVID conscious keeping the recommended distance and precautions! Just a really great experience at an uneasy time of leaving the house.Wow, we are so happy to hear about the great experience you had at our dealership! It was an immense pleasure to work with you and help find your perfect vehicle. We sincerely appreciate your business, and hope to see you again in the future! Ed Morse Corporate Offices
Excellent Efficient Sales Team
by Norma on 04/13/2020Initial contact with Max Acosta was very impressive - he researched information I couldn't find & answered ALL my questions. Follow up with Michael Tavin was very pleasant - he quickly understood my position & made it happen. David Lange… handled the volumes of paperwork quickly & efficiently and Charles Lauria handled the financial end very expeditiously & I was on my way with my dream car! Each contact was very personable, patient and a real asset to Ed Morse - THANK YOU for a great experience!Thank you for taking the time to tell us about the amazing service you received from our team. We're so pleased that your visit to our dealership left such a positive impression! Ed Morse Corporate Offices
Exceptional service
by Patricia on 03/31/2020The salesman was extremely informative and knowledgeable.We are so glad our staff made you feel welcome during your visit! We look forward to seeing you again soon. Ed Morse Corporate Offices
XT6 purchase
by Harold on 03/13/2020Product knowledge and professionalismWe are so pleased to hear about your great service experience at our dealership, Harold. If there is anything further we can do to assist you, please let us know! Ed Morse Corporate Offices
A new 2020 Cadillic CT5
by Louise on 03/07/2020All the people I worked with were very helpful.Your 5-star rating is so greatly appreciated, Louise! Thanks for taking the time to leave it. Ed Morse Corporate Offices
Love my XT6
by Erica on 03/04/2020Tony was great and very patient. And we are very pleased with our new carWe are pleased to hear of your great experience with Tony! Thanks for taking the time to share it with us. Ed Morse Corporate Offices
2017 Escalade
by Angel on 02/27/2020Super easy great staffThanks for the great review, Angel. Please let us know if you need anything else in the future! Ed Morse Corporate Offices
no title
by Mary on 02/25/2020This was one of the easiest car purchases I've made. Tony Catalfo made it very easy - he was clear and truthful...I didn't have the "I'd better watch my back (wallet)" feeling I've had with other car dealers.Hi Mary, we are pleased to hear of your great experience with Tony! Thanks for taking the time to share it with us. Ed Morse Corporate Offices
CT6 v great car
by Enrique on 02/10/2020FriendlyThanks for the 5-star rating! We appreciate your business. Ed Morse Corporate Offices
Good Dealer, Nice People, Quality cars
by BrianT on 02/08/2020Nice Staff.. all staff are very kind and friendly. Quality cars, good service. Got the car I wanted with minimal hassle.Thanks for the great review, Brian. Please let us know if you need anything! Ed Morse Corporate Offices
Great Experience! I purchased another vehicle back in 2009.
by Charles on 02/03/2020Salesman was very kind and patient with me. Would highly recommend him to family and friends.We are happy to hear that, Charles. Thanks for taking the time and letting us know. Ed Morse Corporate Offices
Easy and happy experience
by Lindsey on 02/01/2020I was able to complete most of my transaction over the phone. My salesman worked every step of the way with me next to his Management team.Thanks for the great review! We are so thrilled to hear about your experience with our team. We hope to do business with you again in the future. Ed Morse Corporate Offices
I am very satisfied.
by Kenneth on 02/01/2020Patxi Breton was very helpful in making my decision to lease my CT5. He is very knowledgable in the cars operations and has helped me with tutorials. Also, what was discussed on the lease terms were exactly on the final contract… agreement.We appreciate your great rating! If there is any further way we can assist, do not hesitate to reach out. Ed Morse Corporate Offices
Cadillac LYRIQ
Cadillac XT5
Cadillac CT5
Cadillac VISTIQ
Ed Morse Cadillac of Delray & the Ed Morse Auto Group including its subsidiaries, consists of 49 locations that house 71 automotive franchises, 14 motorcycle franchises, and 12 other businesses including 25 domestic and import brands, a Clarion Inn hotel, a NAPA Auto Parts retail store, and a 240,000 square foot Parts Center. In addition to our inventories of new vehicles, Ed Morse Auto Group offers a wide variety of pre-owned vehicles in a wide variety of makes and models. Each of our Ed Morse Auto Group locations also offer a service center ready to keep your car in the best condition possible. Get in touch with our team to learn more about the vehicles and services we have to offer at Ed Morse Auto Group.
- Television
- Collision Repair/Body Shop
- Customer Lounge Area
- Authorized Parts Store
- Drive-In Service Area
Thank you for bringing this to our attention. We hold high expectations of our staff when it comes to customer service and it's disappointing to hear that you did not experience that amongst the entire team. In an effort to better understand your experience, we would appreciate an opportunity to speak with you. Please feel free to reach out to our General Manager, James Lanzaro, at JamesLanzaro@edmorse.com. Ed Morse Corporate Offices
by Ed Morse Corporate Offices on 03/29/2022