Delray Hyundai
Customer Reviews of Delray Hyundai
This company need to look at their communication and service
byon 01/16/2024
I bought my Hyundai Elantra Hybrid on Dec 18 and it was only one key fob for the car and I was promised to get one in two weeks. I even got a signed document from the manager Trent McFarland. The sales person (Eduard Sargsyan) told me that I needed to come in and program the key fob and it would be a quick task (max 2 hours) Someone called me from the service department in end of December and said that the key fob had arrived and I was scheduled to come in to the service department on Jan 3 at 8.30 to meet the service technician Eric Daniel for programming of the key fob. When I arrive, Eric had a bad attitude and said that I needed to leav the car the whole day. I responded that I was promised that it would be a quick job and he then kept on arguing and said that I could not make demand and said that I needed to leave his office. I have never experienced such a bad customer service from anyone. I called the sales person and asked him to fix the problem and I was rescheduled the next day with another service technician Yezenia De La Flor. I came and left the car 9AM and said that I needed it buy 2PM and she said that it would not be a problem. No one called me at 2 and I tried to reach the technician 5 times but she never called back. I went there at 4PM and no information was given to me. At 5PM she told me that they had not been able to find the key fob and I needed to come back when they had received the new ordered key fob. I was very disappointed that no one had called me during the day and that I had spent the day without my car for nothing. I missed a important business meeting for that. Now it has been 12 days since you ordered the key fob and I have still not heard from anyone The service department is not to be trusted and I was not given any compensation for the need to take the car 3 times to you for programming the key fob that was missing. Wasted 18 hours of my life to get zero results. Don't waste your time or your money on this place. Hours waiting on a return phone call, hours waiting for service. Someone needs to go back to the drawing board and fix your vehicle servicing system. Nobody answers their phone returns a text or returns a message. Their post sale service really stinks.
- Recommend this dealer? No
Don't take your car there
byon 09/02/2023
The worst service possible from the service manager [non-permissible content removed] who just lies to your face and doesn't follow up. Good luck if you get any satisfaction from them in a timely fashion
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Email feedback didn't work
byon 06/21/2023
I am writing to express my extreme disappointment with the lack of response and poor customer service I have encountered at your dealership. Despite my repeated attempts to contact your team through various channels, including emails and online chat, I have not received any form of acknowledgment or assistance. For the past four weeks, I have been diligently using the email form on your website to reach out to your dealership. My intention was to ask a few questions about my Santa Fe warranty before scheduling maintenance. However, my emails have gone unanswered, leaving me frustrated and dissatisfied with the level of communication provided by your dealership. To seek resolution, I also tried engaging with your virtual assistant, Kate. Despite her promise to forward my questions to the service department, no progress was made, and my concerns were left unaddressed. Additionally, I attempted to contact the General Sales Manager, Enmanuel Vallejo, as well as the service staff directly, but unfortunately, I received no response. Understandably, as I am currently abroad and unable to make phone calls, I have relied on email and online channels to communicate with your dealership. However, the lack of response and assistance received thus far has left me feeling undervalued as a customer. To test the responsiveness of your dealership, I resorted to a rather unconventional method. I selected a random car from your inventory on your website and clicked on the "get quote" button, providing my email address and phone number. Surprisingly, within 10 seconds, I received an incoming call, text message, voice message, and email from your dealership expressing a willingness to speak with me. I promptly replied, stating that I was unable to speak at the moment and simply wished to communicate via chat about the warranty for my car. Unfortunately, as expected, I received no response whatsoever even after waiting for an entire week. I implore you to take immediate action to rectify this situation. It is imperative that your dealership improves its communication practices and promptly responds to customer inquiries. Every customer deserves to be heard and supported, regardless of their location or preferred method of communication.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Almost 10 hours to install 4 tires
byon 12/27/2022
STAY AWAY!! After the service manager and service director told me " We will get you right in and get you right out< come by 8:30 am. I was there at exactly 8:30 am. They kept lying to me that they were working on my car, however almost 10 hours later it was done . 10 hours to put on 4 tires and an alignment. ARE YOU KIDDING ME!!!!! I lost a whole days work because of their lies. If they were truthful, I could have called my customers and rearranged my schedule as I am considerate to my customers unlike Joe the service manager and Robert the district manager who still hasn't returned any of my calls. Tier prices are much higher than any retail store out there but I expected that but I needed a service done so I just said ok. Do yourself a favor and stay away from this place. This is my 4th Sonata and will be my last. I even questioned if my tires were new. They don't look it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Did service customer service stop at to phone?
byon 11/28/2022
Here’s a quick review of my June 2022 visit to the Delray Hyundai Service Center. After inquiring about an oil change, I was directed to speak with (I believe his name was) Felipe. First impression: While waiting (only person in line), I notice he provided “excellent customer service” on the phone. Wonderful. After he finished that call, he proceeded to make two more phone calls with excellent customer service. However, he never once acknowledged me (I was the only person standing three feet away). Just ignored me as if I were invisible. While Felipe appeared great with phone customer-service, it stopped there. Second impression: That behavior spoke volumes. In good conscience, will never use Delray Hyundai Service Center. Customer service acknowledgment matters for every customer, not just those on the phone.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Poor Customer Service
byon 05/07/2020
I had my car repaired at the Delray Hyundai dealership. My engine was replaced (no fault of mine). It took 36 days to repair due to the parts not being available from Hyundai. I had to rent a car for the 36 days. Hyundai Pre-Owned reimbursed for the required $350 that they offer on rentals. Per the Service Advisor at Delray Hyundai, and the contact from Hyundai Certified Pre-owned, the dealership/Hyundai would reimburse for the remainder of the bill which is approximately $825.00. To date I have not received the remainder of the monies owed me or even a return phone call to update me to the status of the check. Next week it will be 2 months since I got my car back!! I have called the Service Manager, many, many, many times in the past few weeks only to have to leave a message for him and not get a return call. This is NOT the dealership you want to service your car!!! They do not stand by their statements or promises!! The engine failure was not my fault and having to rent a car for 36 days was not my fault. The dealership has to step up to the plate and make this right. Also, just an fyi, when I picked up my car from the dealership the toll change that I kept in my closed middle compartment was stolen from the car... The Service Manager was made aware of this.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Pleasant Experience
byon 03/22/2015
Was greeted at the service drive by a young lady. Checked me in showed me where the waiting area was. Took about 2 hours but the service was complete on my vehicle. While I waited a salesman named Bill tried to sell me a new car. Found that to be a little annoying since my car was only 3 years old. My service experience was good though
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wait time for service terrable
byon 03/09/2015
Bought the 2011 Sonata Limited. In the past five years 14 things have gone wrong with the car. Takes four weeks to get the car in and four to five hours to get something takes four hours for an oil change and then oil drips on my garage floor. Stay away from this shop. Go some where else We are buying a 2015 Subaru Outback or BMW. Hyundia are Junk
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Service Dept needs new Managment - do NOT use Delray Hyundai for service
byon 02/06/2015
2/7/15: First let me advise I previously would have rated Delray Hyundai service as very good - I had a wonderful service rep Ralph that always went above and beyond. Now I am advised he is no longer there - uggh! However, over the last 6+ months, several changes must have occurred and my service rating has dropped to "I will no longer use Delray Hyundai for service at all". To reiterate - I have spoken to 4 other Hyundai owners who recently made the switch to other service centers due to mismanagement and poor service at Delray. Should have known something was going on when several of the usual employees at this location were no longer there. I was advised there was a new Service Manager - Gina. Well, I have left Gina 3 messages and no return call. I have left service reps voice messages also and no return call. - Ordered part in August: Here we are in Feb and still no call on part after I left several messages. Finally spoke to rep Al who said he would look into - never heard from him again. Left several messages - still no return call. Fortunately the part is cosmetic and has nothing to do with the performance of the vehicle. To this day, still don't have the part so I have an appointment at another dealer to order. - Tried to call to make service apt: told very busy and couldn't come in for 1 week. Who can wait a week to get their car fixed? Called another dealer who could accommodate me that day - car fixed same day! What a concept - something Delray Service should learn from. - Called regarding recall notice. After being hung up 4 times, finally got a secretary with the personality of Scrooge - could not accommodate me until 3 months out. Not acceptable. Left another message for Service Manager Gina. Guess what.... still no return call. Called another dealer who was glad to accommodate me within the same week. - Final straw: Had issue with car warning lights coming on while driving. Called new dealer that I have been going to - stated for my safety, bring it to the nearest Hyundai dealer for service - Delray. Explain situation to service rep Michael. No sooner sat down and he advises that the Service Manager Gina said I would have to return to the original dealer that serviced the car due to warranty issues. Warranty issues??? Shouldn't all Hyundai dealers be able to assist regardless of which dealer worked on the car last? Advised I have left messages for Gina - Michael responded how busy she was and her desk was full of papers to show how busy she was. Really?? Full of papers?? Welcome to the real world - we are all busy. As management within my company, customer service is first and foremast. If the Manager does not have time to return calls, then a good manager would delegate to have someone return. Off I go to my "new dealer" - greeted happily and couldn't believe Delray would not even look at car; upset due to safety issues of driving the car in case issue got worse. While at new dealer, in speaking to others in the waiting area, it seems I am not the only one who has recently abandoned Delray Hyundai. Well, this week alone, I now know Delray Hyundai has lost 4 customers. Hope someone from Corporate Hyundai reads this and takes action accordingly (perhaps organizational action) to Delray Hyundai service to good standing. NOTE: I gave a 1 star rating since the system would not allow for 0 star rating.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
No Customer Service
byon 12/24/2011
Brian Singh, Service Manager and Kevin O'Neil,General Manager, need to take a class in customer service. They put the burden on the customer to prove their case and then wash their hands clean of it. I have a new 2012 Hyundai Veloster that has issues with the wheel rims, ever since I brought the car in for Window Tinting. In my research, it looks like corrosion, however, all hyundai staff at Delray Hyundai and the warranty department say it is physical damage and won't honor the repair or replacement. They decide this based on a look and automatically say it is my fault. I know I did not create this issue. The rubber on the tires should be scraped as well, and they are clean on both tires. For all I know, they could have swapped my wheels while the car was in their hands for window filiming. I am a new Hyundai customer who has had an excellent reputation with Braman Honda for 13 years while they serviced my 1998 accord. I'm not a person who asks for something I'm not entitled to. Hyundai consumer affairs also keeps pushing the issue back to me. They are being penny wise and dollar foolish here. I feel horrible and they are forgetting that the reason they are in business is because of customers. Although I love the car, it will eventually need service and since I purchased the extended warranty, I must go to a Hyundai dealer for service and now I don't trust them. Is it the Hyundai culture to sell cars and then fight the customers when it comes time for service? Does Hyundai only care about car sales? I'm am starting to regret purchasing a Hyundai and would never recommend Delray Hyundai to anyone.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Very unhappy with customer service
byon 12/22/2011
I have a 2009 Hyundai sante fe. The paint is chipping off in 4 places. I brought it to the service department to see if they would repaint it for me. They said no and it is not under the warranty which is 3 yrs. or 36,000 mil3s. My car has 52. I researched my complaint and found that there are several unhappy customers regarding the integrity of the paint jobs. I would never recommend this service department to anyone. Instead of trying to make their customers satisfied ,they say they can't help you. I even called the Hyundai corporation.. They don't care either. Paint should not chip off a car after 2 yrs. Hyundai paint stinks!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
HORRID!!!!
byon 05/17/2011
Stole personal items from my car, Not customer friendly, difficult, obnoxious, they try to screw you, rude, gouging prices, from their lack of service to sales people just a horrid place
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Rolls Royce Quality Service
byon 07/28/2010
This dealer has gone above and beyond to take care of my car mostly under warranty. When they couldn't finish the work or needed a part, they provided a car for me gratis. Other dealers and service companies will say sorry but you're on your own. I don't understand why there are any negative reports on this dealer. Service writers Ralph and Brian (on a first name basis with them) are really helpful and know their product compared to many service writers just looking to upsell service. They've found problems with the car before I noticed them (like a battery not meeting load specs) and replaced it extending the time before I would have to buy a new battery. The 60,000 bumper to bumper warranty has been used by me on a number of occasions and one time my wife locked my keys in the trunk when we were 350 miles from home. A call to Hyundai road service and within 30 minutes a professional arrived and unlocked the door. No charge! I can't bestow enough good press on Delray Beach Hyundai and its crew for the professional way I've been treated and for Hyundai for building a great car at a phenomenal price.
- Recommend this dealer? Yes
horrible
byon 01/09/2010
So sorry I bought a Hyundai mostly because of the poor service, Bought a Sonata for my wife, within 4 months the front tires at 4k miles were totally bald. Dealership refused to do anything , not even prorate a new set of tires. They never order parts that are needed and only try to sell the basic services for crazy amounts of money. I've brought my Santa Fe in twice for recalls and both times have been told it doesnt apply to my vehicle but I should replace my airfilters (which are lifetime third party ones) but Hyundai corporate tells me my VIN does need the recalls done I'm trying to find a decent Hyundai service dept in the west palm area. anyone have suggestions ?
- Recommend this dealer? No
Stay Away From Their Parts Dept.
byon 05/13/2009
They are totally unresponsive and indifferent, and lied to me about when my order was shipped. They promise same day shipment, but a week has gone by and the order still hasnt shipped. Dont bother emailing them because they ignore them. I finally phoned them and was told that the order shipped that morning, which was a lie.
- Recommend this dealer? No
Service department is top notch
byon 10/08/2008
I have 2 Hyundai's and use Delray Hyundai for all my service even though it is much more driving for me to get to and from and sometimes inconvienint - the quality of the staff and mechanics is top notch. They are helpful and will go out of the way to take care of you if it is within their power under warranty. Nothing is ever perfect but the manager and mechanics take the time to explain the situation and educate the consumer to what is necessary to get you back on the road. Hyundai's are great cars and you should not needs much service but when you do head to Delray Beach - it makes a big difference from the other dealers in the area.
- Recommend this dealer? No
parts
byon 02/06/2008
I purchased parts from them 12/23/2007. They did not fit my car and when I contacted them they said to return the parts and they would send the correct ones. They were returned the first week in Jan and I have still not received the correct ones. I have contacted and emailed them 5 or 6 times and never get a response. I have contacted the BBB about them. I would not do business with them again and I thought I shoud you warn you about them
- Recommend this dealer? No
