Customer Reviews of BMW of Delray Beach
Review type:
Just what I was looking for
Marilena Fishman
by M Fishman on 07/02/2025Service was excellent. Steven Itkin was very much a gentleman. It was a big job and Steven ran out to make sure I can have a car for a few days. Work was done on time, as promised . It was a great experience.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Is this a bmw dealer or is it auto nation is the question.
by Kenneth justin on 06/19/2025I'll try and be short. I bought a bmw M640i not a month ago, on a Thursday, drove it maybe 3 times being i live not 10 min from Delray Bmw. I leave for charlotte the next Wednesday afternoon, and within 800 miles of the purchase (charlotte… is 648 miles from lantana) the car starts vibrating really really bad at 70 and up of 80mph. Take it to hendrick bmw to find cupped tires, 4 bent rims and now purchasing of the back right bent wheel being it's been repaired twice and it still won't balance out. The bent rims caused all tires to cup so bad , I spent 2575$ yesterday on 4 runflats FROM Bmw and another 892$ on an additional wheel. I call Delray Bmw, the sales manager tells me since I didnt bring it to an auto nation, I have a 200 deductible for my 4000 mile 3 month dealer warranty. The car has 34k miles on it, so shes not old. Then he explained to me he had to "approve where i brought it, to approve the work being done". I paid a cash difference for this car with a trade, no loans, no finance , and within 3 weeks of owning it i have spent almost 5000 dollars on repairs just to get it to drive correctly. Also I was told alllll maintenance had been done and a full inspection of the car was given before my purchase and yet, I find from a REAL bmw dealer, it hadn't been serviced since June of 2024. So no service, alignment was super far off, 4 bent rims and terrible cupped dunlop tires and I still have to get "approval" to have it worked on by someone at auto nation. I didnt drive the car 800 miles before taking it to the first bmw dealer I found which is hendrick bmw here in charlotte , only to have dropped it off 4 times now in two weeks to verify and diagnose each and everything wrong with this car. That's my reason for the one star, treated like gold till you buy the car, then treated like a crackhead when you ask questions after the fact. I would drive 100 miles to buy my next one before I ever look for a new bmw at del ray beach BMW..Hi Kenneth, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (561) 491-2329 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
I just tried that number as I have 3 times before , I have even left the General manager a message two weeks ago. James Thomas junior is the guy who wouldn't approve the work at hendrick, Ryan Reed is the one I dealt with who for some reason won't answer voicemails, text or phone calls. Bruce Childs is the ONLY one who has helped me, answered me, emailed me, at all... Again I have tried the General manager on my own before this thread , and nothing . I understand you'd like me to talk to him, that'd be easy if there was a direct number to contact him. After alllllll this drama and trouble I do NOT think its too much to ask for one of THEM to give ME a call. I guarantee that if any of yall had spent your money on this car, you would've done the same. But you didn't, I did , and that's why no one but Bruce has gotten in touch with me. TBH he is the only one id even think of giving a good rating to.
Excellent attention and service
by Molly5178 on 05/26/2025Easy and quick along with excellent service. My service rep Joe ( Delray ) was great !!!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
FANTASTIC SERVICE
by Arlene M on 05/19/2025The service department at BMW of Delray Beach far surpaasses any other dealership in South Florida. Keith is always available and accomodating. They fix the car right the first time, and provide a nice loaner car. I truly recommend themHi Arlene, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Just what I was looking for
by John V on 05/08/2025We decided that it was time to upgrade to a new luxury SUV. We took a trip to BMW of Delray. after walking around the showroom for a few minutes I was greeted by a very affable salesperson. He was not pushy and had a very calm demeanor. We… went through the steps to determine what BMW would fit our needs. The dealer had a good inventory of the model we wanted. We never felt pressured and buying the car was seamless. I would recommend this dealer and would strongly recommend our salesperson.Hi John, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Service does still exist!
by Steve V on 04/24/2025I purchased a used vehicle sight unseen from BMW of Delray Beach. Frederick Pantin was my sales associate.From my initial phone call to the end of the transaction, Frederick was always available and went above and beyond to make sure I was… satisfied. It is always a gamble to purchase a car online, but Frederick gave a honest and accurate assessment of the vehicle. When it arrived, it was exactly as described. Thanks Frederick for a great car buying experience and a great deal on pre owned vehicle! Shop here wiothout hesitation.Hello Steve, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Dan
by DanCimino on 01/14/2025Service was excellent, done in a timely manner, and the cost was exceptionally reasonable. Steven my service agent was and always is informative. Overall A+ experienceHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Outstanding Experience
by Skippy's on 01/06/2025Excellent, efficient, professional service from selecting the right model for me to taking ownership of the vehicle.Have driven BMWs for over 20 years; this first time experience with Murad and BMW of Delray far exceeds previoujs… dealerships! Murad's attention to details and follow thru was outstanding!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Excellent service
by Alanmlu on 11/04/2024updated 11/21/2024Easy to make a service appointment, they follow up with reminders. Efficient staff both when you enter service area and the service advisors. they send you a video of your car and a description of what they did and if you need any… additional work.BMW service
by HarryB123 on 08/23/2024updated 09/03/2024Honest, reliableHello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Seamless Experience
by Alannah on 08/05/2024From start to finish, Aaron and the team at BMW of Delray were attentive, professional, and patient. It was our first time purchasing a vehicle on our own, and we couldn’t have asked for a better sales associate. Every time I had a… question, Aaron was always available and provided an answer very quickly. The purchase was also very effortless, as Aaron had most of the paperwork ready to go when we came into the dealership that day. Thank you for our great new car!Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Delray Beach. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great customer experience!
by BMW fan on 08/03/2024My sales representative went above and beyond to ensure my 2024 BMW 740i arrived on my birthday!!Thanks so much for the warm recommendation of the team here at BMW of Delray Beach. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service appointment
by John P B on 07/20/2024Fast friendly service Car was done earlier than promised No attempt at any hard upsellsHi John, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Gavin
by Gavinro on 07/15/2024Great service, reliable, on time - quick and easy. The Sales manager was very helpful and accomidatingHi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Joe G
by Bubby G on 07/05/2024It was a pleasure doing business with team BMW of Delray especially Deandre Bloomfield. We were able to overcome internal issues that affected 15,000+ dealerships as it related to CDF. I was in and out within a few hours. Thanks again.Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Center exceeded my expectations and then some
by threeamp on 06/24/2024The service was excellent, at each stage of my visit i was kept up to date on any issues found and the resolutions. I will be back in a month for some routine work and will be looking to trade up to a newer model in the next 12 months.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Andrew
by Steven Cohen on 06/18/2024Made it easy. And I needed car by noon and got itHello Steven, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing Team at BMW of Delray Beach
by Shane Franko on 06/05/2024The BMW dealership of Delray Beach has a lot of great people. They were all knowledgeable and they took there time with me. They spent time explaining all off the features for the new vehicle, the buying VS leasing process, best practices… for warranties and service plus they made the paperwork process seem less. They even helped me and guided me with getting insurance for the new vehicle. I feel like I left there with a great deal on my X7 and received exceptional service. Overall I would highly recommend this dealership and especially the crew of Michael, Robert and Matt.Hi Shane, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Delray Beach! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Routine Vehicle Service
by Jessica on 05/23/2024I was easily able to get a next day appointment. The whole process was seamless.We appreciate you taking the time to leave us a response, Jessica! Don't hesitate to call us if you ever need anything. Be safe on the road!
5-stars all around!!!
by Paul on 05/02/2024I have been leasing BMWs for years and have found BMW of Delray Beach to be the best ever! From the moment you enter the dealership to the time you drive out with your new BMW, you are treated with the utmost respect, courtesy and… no-pressure attitude that you can't find in other dealerships. Wayne Fontella (advisor) is the best to deal with...a solid gentleman who makes it all happen. Alex Cantor (manager) is on your side and will work with you to close the deal. Overall, this is the place to go!Hi Paul, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Classy dealer
by Sevanman on 04/10/2024Best buying experience. no hassle. Good pricing. No rush to buy no need to have “manger” involved. Robert choate gives great customer service.We are pleased to hear you had such a positive experience with us, Sevanman! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi John, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Niki Abney on 05/12/2025