Customer Reviews of Mercedes-Benz of Coconut Creek
Review type:
Deceptive Terrible Sales C63
by Halleem on 05/28/2025I had a truly frustrating experience at AutoNation Mercedes-Benz of Coconut Creek that I feel others should be warned about. Salesperson David Gardner was very pushy, insisting I submit a credit application to hold a car--even though I… clearly said I wouldn't unless the hold was guaranteed 100%. He assured me this was the only way and that manager Locksley Thorpe approved it. After I submitted the application (which triggered a hard credit inquiry), I was even sent a final invoice, making me believe the vehicle was secured. Yet, despite these assurances, the car was sold to someone else. When I followed up multiple times, David promised a manager would contact me, but I never received any response. Only after reaching out to another salesperson did I get a call back hours later with the news the car was gone. The lack of communication, broken promises, and complete disregard for the damage to my credit report is unacceptable. This experience felt deceptive and completely unprofessional -- especially from a luxury brand dealership. I strongly caution anyone thinking of doing business here to think twice before trusting their commitments. This was by far the worst car-buying experience I've ever had.Exelente todo
by Very good on 07/19/2024Exelente servicio profesionales exelentesHola, gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Siempre estamos aquí para brindar un servicio excepcional a un excelente precio. ¡Esperamos que nos considere nuevamente en el futuro!
Purchase
by Mynewmerc on 06/23/2024Absolutely great personal serviceHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Qx55
by Pgh Ed 66 on 06/11/2024Great experience and very easy purchaseHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Disappointed
by Jurocha on 06/08/2024I am extremely disappointed at this “luxury dealership”. I’m a client for over 15 years and I just trade in my old lease with them, at the sales point it was all flowers and then the nightmare began. The same day the airbag light turned on,… and I had to leave my brand new car at the dealer for another 4 days so they could fix it, then they took a payment that they were not supposed to from my account and I have been trying for a month to have my money back and they refused to refund me. The manager Locksley were VERY rude to me, cutting me off and not letting me explain, then he hang up on me. Now they are blaming on the miles t of tie old car when they accepted the deal as is. Unacceptable I feel robbed and disrespected!Hello Jurocha, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (954) 406-1167 at your earliest convenience to discuss how we can turn this experience into a positive one.
Mercedes-Benz of Coconut Creek
by kbstennett on 04/11/2024This was definitely one of the best experiences I’ve had with a dealership. My sales manager, Angel, was professional, knowledgeable, and helped me negotiate a great deal. He even followed up, with me after I drove off the lot. I love my… new Mercedes! Kudos to Angel, Rene, and the rest of the team at Mercedes-Benz Coconut Creek!Hi, our team is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Wonderful experience
by lsgillman on 01/20/2024Sales team, management and finance team were all beyond friendly and helpful. They all went the extra mile to help in any way they could and were kind and patient the whole timeHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Service & Follow Through
by Jason R on 11/05/2023I walked in, I met Arthur, I walked out with a car. Great service and amazing follow through. They made sure I was happy and attended to all the details. Thank you.Hi Jason, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sale of the Month!
by AlwaysSpoilD on 09/11/2023Went in just to look as I was starting my end of lease shopping after work. I left out of there with my new excitement! All Professionals, courteous and knowledgeable Joshua knows how to close deals! TY very happy!Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Coconut Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes car quality not so great
by Zzzzzzz on 08/24/2023I am disappointed. First time purchasing a brand new Mercedes car, and it's quality was very unsatisfactory. First, two door covers were not properly fitted into the door where was a gap between the door and the plastic frame. (fixed) There… were also multiple scratches on the exterior of the car (fixed). On the driver side the handle leather was peeling. The brakes keep on making a thumping noise and the sales mangers told us that all of the new Mercedes GLES brakes make this sound. I don't feel very good with this really loud noise. I also finally got my second key today after waiting a week. I am not sure if this is a big deal but it seems like the dealership took another cars key and reprogrammed it to my car (they didn't dispose of the original tag Which says GLE 350 GREEN) my car is red. Now we are waiting on scheduling an appointment for leather works and brakes check but it taking forever. They don't answer our calls and we always have to come physically to the dealership to get any kind of update. Todays update was wait for the call. I don't have time to be going to the dealership every day to ask for an appointment to get my new car fixed. Overall, I am very sad that my dream car came out like this, I have always believed that Mercedes had the best quality in luxury vehicles, but now I really don't think so anymore.Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Mercedes of Coconut Creek
by Thomas T on 08/21/2023Had to add the vehicle to my auto policy before I left the lot which took extra time. Tried to pay for the car with two checks from two accounts and the F &I person said their system wouldn’t allow it. Had to visit two Chase branches to… have funds consolidated for one check. The G.M. later apologized profusely indicating they could have accepted one check with the balance paid by credit card. As we were leaving, the salesman gave us the manuals and a key chain missing the second key fab. I found out several days later, to replace the key fab costs $400. Had I known this at the dealership; I would have asked for $400 off the sales price. The salesman sent me an email several days later asking, how the car was running and if I had any questions. I responded if they could replace the missing key fab. The salesmen said he would look into it. After exchanging emails, a month has passed and the salesmen has not responded. Also, the CD player does not work, so much for their 100 point inspection.Hi Thomas, we are deeply disappointed by your experience at Mercedes-Benz of Coconut Creek. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 406-1167 to discuss what we can do to help.
Called the dealership on 8/23 and left a message for the G.M. as indicated by Nancy Gorge. No response from the dealership.
Mercedes Benz Coconut Creek
by Ekaneuwirth on 08/19/2023The best car buying experience. I recommend to see SP Arthur Dilworth Jr.He was very thorough and knowledgeable, made sure that everything was covered.Thanks to SM Natalie Furno and CFS Joe Hernandez to gave me great deal.Definitely… recommend to friends and family.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Bought a car good experieince
by Thomas H on 07/31/2023My salesman was Bruce Summers, him and the rest of the team were very caring and accommodating.Hi Thomas, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
3rd Bad experience after leasing a car, with Mercedes Benz
by Norma-Lee on 07/12/2023No, I leased a vehicle on 7/4 and on 7/9 it malfunctioned at 9:50 pm. They did not pick up the vehicle until 7/10 at 08: 00am, and I was told by MB to stay with the vehicle until 7:00 am when it would be picked up,and taken to the… dealership. The car was picked up at 08:00 am on 7/10 that morning. The was the worse experience I have ever had, compared to the previous 2 bad experiences, with MB.Hi, we are deeply disappointed by your experience at Mercedes-Benz of Coconut Creek. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 406-1167 to discuss what we can do to help.
Efficient at its best
by Nov Ben on 06/30/2023We had a great car buying experience Arthur and Locksley both helped to ensure the transaction was smooth and quick. Thank you for the wealth of knowledge you have in your “products” and ensuring we had service with smiles on both ends.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Coconut Creek! Drive safe, and we'll see you on the road.
LOANER PURCHASE
by BOCA ZAIDE on 05/15/2023The process was the usual back and forth but overall not to bad/ they wanted to move a car and we wanted to buy so we got to a number that worked. What did not work is the lack of attention to detail when the car was delivered. They… did not show us the imperfections on the as is sale and when we walked around the car they were less than impressed that we found paint chipped and dings not smoothed out. not enough to void the sale but very annoyingHi Boca, we are deeply disappointed by your experience at Mercedes-Benz of Coconut Creek. If you are willing, please call our General Manager at (954) 406-1167 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
1st class service
by Steveeee on 05/03/2023Tod was great, answered all my questions everyone else I dealt with provided first class serviceHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Mr
by GMorlitz on 05/02/2023Traded in a car on the purchase of a new car. There's a lot of ads now that you should still a car rather than trade it in. I found Mercedes Benz of Coconut Creek to be fair, straight forward and easy to deal with. I was very pleased by the… whole experience.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great deal & attention
by JuliaA1 on 04/26/2023Went in for service on leased vehicle and got great deal to trade-up to new EV SUV!! David Falkenstrom took attention and care to make this easy.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Coconut Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales Rep Mr.Garmon
by Breona R on 04/19/2023Mr. Garmon is the absolute Best very informative, helpful..Hi Breona, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service
by Valeria on 04/04/2023Rashad went above and beyond to get us the car we wanted. Excellent service and a beautiful car. Thank you.Hi Valeria, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Halleem, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 406-1167 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
by Peter Joyson on 07/07/2025