Customer Reviews of Mercedes-Benz of Coconut Creek
Review type:
Exelente todo
Deceptive Terrible Sales C63
by Halleem on 05/28/2025I had a truly frustrating experience at AutoNation Mercedes-Benz of Coconut Creek that I feel others should be warned about. Salesperson David Gardner was very pushy, insisting I submit a credit application to hold a car--even though I… clearly said I wouldn't unless the hold was guaranteed 100%. He assured me this was the only way and that manager Locksley Thorpe approved it. After I submitted the application (which triggered a hard credit inquiry), I was even sent a final invoice, making me believe the vehicle was secured. Yet, despite these assurances, the car was sold to someone else. When I followed up multiple times, David promised a manager would contact me, but I never received any response. Only after reaching out to another salesperson did I get a call back hours later with the news the car was gone. The lack of communication, broken promises, and complete disregard for the damage to my credit report is unacceptable. This experience felt deceptive and completely unprofessional -- especially from a luxury brand dealership. I strongly caution anyone thinking of doing business here to think twice before trusting their commitments. This was by far the worst car-buying experience I've ever had.Hi Halleem, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 406-1167 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great service as always
by Noladougie on 12/23/2024Had another great Mercedes service experience. Was greeted upon my arrival immediately , Rick Brown my service advisor completed the service on time as promised . The car was ready as expected and the warranty covered the repair . A video… was sent to my phone of the technician inspecting my car and explaining the work being done which was an amazing feature .Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer Service
by Erndogs on 12/16/2024My experience with the service department at Coconut Creek continues to support a great product in the EQS580. Marissa took a call for help from me late in the day and was immediately able to help with the issue. That’s the kind of support… you hope to get from Mercedes.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Exelente todo
by Very good on 07/19/2024Exelente servicio profesionales exelentesHola, gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Siempre estamos aquà para brindar un servicio excepcional a un excelente precio. ¡Esperamos que nos considere nuevamente en el futuro!
Purchase
by Mynewmerc on 06/23/2024Absolutely great personal serviceHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Qx55
by Pgh Ed 66 on 06/11/2024Great experience and very easy purchaseHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Disappointed
by Jurocha on 06/08/2024I am extremely disappointed at this “luxury dealership”. I’m a client for over 15 years and I just trade in my old lease with them, at the sales point it was all flowers and then the nightmare began. The same day the airbag light turned on,… and I had to leave my brand new car at the dealer for another 4 days so they could fix it, then they took a payment that they were not supposed to from my account and I have been trying for a month to have my money back and they refused to refund me. The manager Locksley were VERY rude to me, cutting me off and not letting me explain, then he hang up on me. Now they are blaming on the miles t of tie old car when they accepted the deal as is. Unacceptable I feel robbed and disrespected!Hello Jurocha, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (954) 406-1167 at your earliest convenience to discuss how we can turn this experience into a positive one.
Service
by Glc300florid on 05/24/2024Excellent service always.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Mercedes-Benz of Coconut Creek
by kbstennett on 04/11/2024This was definitely one of the best experiences I’ve had with a dealership. My sales manager, Angel, was professional, knowledgeable, and helped me negotiate a great deal. He even followed up, with me after I drove off the lot. I love my… new Mercedes! Kudos to Angel, Rene, and the rest of the team at Mercedes-Benz Coconut Creek!Hi, our team is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by Tlatour on 03/29/2024Philip Moode is theeeee best service advisor @ coconut creek Mercedes. He’s always upfront and honest. He always does what’s best for his customers. Great guy with a great passion for people.He’s a honest and upstanding guy. He always… always gives 10 star service. I will only go to Phillip Moode!!!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Took my car in for maintenance
by Enrique B on 02/19/2024Great experience, from the moment I arrive till the moment I picked up my vehicle and drove off. The service agent not only expediently helped me with all of the issues but also took the time to provide needed advice even on items about… the car that were unrelated to service. The manager is always around and stopped by to make sure everything was going well.Hi Enrique, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mercedes service is lacking customer care
by TCyccone on 02/02/2024I took my car in for a new battery. I was told nothing was wrong with my battery even though my car app was showing critical status. I was told to wait an hour by a service rep who looks miserable and does not even say please or thank you.… I waited almost 6 hours for my car, he forgot about us and went to lunch, never gave me any paperwork or explanation at the end. I will never go back here.Hi, we regret to hear that you had this experience with us. Please contact us at (954) 406-1167 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Excellent 5 star service
by Chris S on 01/18/2024updated 02/02/2024My B service was due and I contacted Liz Berrios service consultant Who like the first time was so accommodating and worked around my schedule had my loaner ready. The whole process was seemless.Wonderful experience
by lsgillman on 01/20/2024Sales team, management and finance team were all beyond friendly and helpful. They all went the extra mile to help in any way they could and were kind and patient the whole timeHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Tires
by Kris Everett on 11/30/2023Two tires needed to be replaced. The process was quick and easy.Hi Kris, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
service
by livinginwpb on 11/30/2023Had tires replaced, tires were ready since I spoke earlier and had them on hold. Service rep friendly and accommodating.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Hernandez on 11/08/2023Everything went perfect. Kevin is my service agent and he always do more than excellent work. He is a hard working person. Please consider him for promotion if possible.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service & Follow Through
by Jason R on 11/05/2023I walked in, I met Arthur, I walked out with a car. Great service and amazing follow through. They made sure I was happy and attended to all the details. Thank you.Hi Jason, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Detailed
by Samantha on 11/04/2023My car was detailed, they did a very nice jobHi Samantha, we are very happy we could provide you with a positive experience! Drive safe, and we'll see you on the road.
No follow-up
by Dianne57 on 10/28/2023I visited on September 27 for a tire change (my right front tire appeared to have a leak), a wheel alignment and general tire inspection. The first 2 services were performed and I was told that the tire inspection indicated that I also… needed to change another tire (something to do with treads). I was initially told that the tire was in stock but then it was not, so I took the car home and was assured that I would be contacted when the tire was available. There was no further communication , so I called on October 25 and left a voicemail. There has been no response to my voicemail.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Recall
by Flor Gamez on 10/24/2023The Coconut Creek Dealer is excellent! Everyone treats you with respect, courteous & are very professional. Thank you all for your services…Hi, we are pleased to hear you had such a positive experience with us, Flor! We hope you have a great day!
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hola, gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Siempre estamos aquà para brindar un servicio excepcional a un excelente precio. ¡Esperamos que nos considere nuevamente en el futuro!
by Stephanie Mavis on 07/20/2024