Customer Reviews of i.g. Burton Chrysler Dodge Jeep Ram FIAT of Milford
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Great experience
by Jason on 02/19/2020I recently purchased a new vehicle from James “Jimmy” Joiner at the Milford location. Jimmy was extremely friendly, helpful and knowledgeable of the make of vehicle. I was very impressed with his hardworking nature and his professionalism.… Jimmy went the extra mile to ensure my wife and I did not leave without a deal we were both happy with. We will be return customers. Keep up the great work JimmyNew Vehicle
by KMWeaver on 01/21/2020Salesman Allan was friendly and knowledgeable and explained all options our overall experience with him made us very happy with our purchase and look forward to future service and sales with I G Burton.Unethical and manipulative sales practices
by intune on 02/15/2012updated 05/31/2025On 1/28/12, a 2010 Toyota Prius was re-listed on Craigslist. Salesperson Rick Bruno on 1/30 said a client had not finalized insurance/financing information and the car was to be available. At their request, to give the client opportunity, I… agreed to postpone my examination of the car to the evening of Wed, 2/1. My wife and I drove it and offered to purchase it. The terms of price, fees, tags, registration were agreed with manager Eddie Reeder and he wrote them for us. Unexpectedly, they did not want to take the information for financing because they wished to give the first client to Friday, 2/3. The management and sales team assured us then and on at least three subsequent occasions that they were "99% sure the original deal would not go through." We agreed that Rick Bruno would call me on Friday morning, 2/3 to complete my purchase if the first buyer purchase requirements were not met. On Thursday, I arranged my insurance and secured financing pre-approval. Rick did not call. When I call him at mid day, even though I.G. Burton had already given the client about two weeks, I was told that the client would be in after his work shift at 3:00 PM, but that they still did not expect the deal to be closed. Even if they were ready to buy, Rick said, the dealership had just gotten the vehicle they really wanted--no problem with a shift. I called back about 6:00 PM and was told by Rick that the manager (Eddie) was giving the client until the close of business. He was still "99% sure." At business close, Rick called to say the the client had taken possession of the Prius. However, he assured me; he would do a search, get access to a similar vehicle and call me the following week with the results. I expressed my sure belief that the actions of him, Mr. Reeder and the dealership were deceptive and unethical towards me. I wished him good luck in his search. Subsequently, there has been no contact from the dealership by phone or mail regarding the results of a regional search. The Prius was a match in year, trim, accessories, mileage, condition and price. In spite of the deceptive and manipulative delays, locating a true comparable would have been an acceptable resolution. By not closing the first deal by sale or termination in a timely manner, I was treated by I. G. Burton unfairly, dishonestly and unethically. The settlement requested is that this honest description of events be available as a caution to other customers and reflected in the evaluation.
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About our dealership
i.g. Burton treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable, and we are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you.
What sets us apart
We're actively involved in the Milford, Seaford, Lewes, Smyrna, DE & Berlin, MD communities. We also handle fleet services for local police departments as well as school bus services for schools all over Delmarva.
We've been in business for over 110 years and we pride ourselves on providing customers with a quick and transparent sales and service experience.
Amenities
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
Languages Spoken (1)
- Spanish