Hammonasset Ford
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Customer Reviews of Hammonasset Ford
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The following reviews are more than two years old. They are not included in the overall rating.
2 service reviews
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RIPPED OFF!
by Gapiel on 06/28/2021Got ripped off by the service department. They told me they were going to replace an ac line that was corroded for $500. 8 months later when the ac stop working again they told me they didn’t actually replace the line, they just changed the… o rings. Very shady. When I called them out on it they came up with an invoice for the original work that was different than the one they had sent me. DO NOT GO HERE FOR SERVICE THEY WILL RIP YOU OFF AND NOT FIX YOUR CAR!!!!Service department serious lacking.
by Kevin white on 11/13/2020Tried to call and schedule service for my car. All you can get is an answering machine. No one ever returns the call. I scheduled service on-line and specifically ask for a return call to confirm the appointment. No one ever returns the… call. Upon arrival at the scheduled date, ask to speak with the manager to let them know that they have communication issues as the scheduler does not return calls. Manager was argumentative and very unprofessional. Basically refused to service the car due to letting know that the scheduler does not return calls. Long story short - called Branford Ford, spoke with a service writer (Nick) who was happy to see the car the same day and fixed the warrantee issue. A+ service! Remember you have choices where to bring your car and there are way better choices than Hammonasset Ford. Think of Branford Ford, Whaling City Ford, Saybrook Ford, Dowling Ford, Tasca Ford, Hoffman Ford or others. Even Goodyear, Firestone, Midas, or others are better choices. If they cant provide good service why would you want to buy a car from them?
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