New Country Motor Cars
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Customer Reviews of New Country Motor Cars
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go see Mirella and Brenda !!!
by mirellafan on 03/17/2014updated 08/01/2025Go see Mirella C. & Brenda at New country Mercedes -Benz!!!!! I was in the showroom picking up one of my partners from service and he introduced me to Mirella saying that's who I have to go see next time I am in the market for a new or pre… owned Mercedes. He had talked about her in the past and I was looking forward meeting her. Did not want to take up a lot of her time since I had just leased a new car recently but she was very happy to show me around and introduce me to the Mercedes -Benz line up. My friend who I had picked up from service has purchased over 10 New Mercedes -Benz from her and now I know why !! Great attitude , not pushy and a joy to be around !!! She said that she is not in the car business but the business of servicing clients and making sure they are happy and satisfied !! World Class Service!!! I look forward working with her when my Mercedes lease is up!! I will now also send all my co workers to her and Brenda in service because I know Mirella's customer service is impeccable !!!Very Pleasant
by pelican1965 on 06/22/2013updated 08/01/2025We bought a new Mercedes 350 and the process was very smooth and pleasant Don was our salesman. He was very helpful and did a great job from start to finish If you are in the market for a Mercedes at New Country I would definitely… recommend that you ask for him.car purchase
by sjlsw1 on 11/08/2012updated 08/01/2025Don was excellent. We negotiated on a vehicle and they understood my concerns and adressed them. They certainly were not pushy and the buying experience was pleasant.Great Experience!
by EMITCH on 01/01/2014updated 08/01/2025Purchased my first Mercedes at New Country 10 years ago after a year of looking for the right pre owned car and price, mileage, year were the best available at the time. They were easy to work with and provided a great car buying… experience. Since driving through Hartford is not my idea of convenient I had it serviced elsewhere and have not been back to their dealership until now. We started looking online at pre owned Mercedes this fall, focusing on C300's since many of the 2010/2011 models were coming off lease and after owning a rear wheel drive the C300's all wheel drive was just what we needed living in New England. We decided that the 2010 was the best value for our budget if we could find one with lower mileage and priced below 25k. We found tons of inventory at first and New Country always beat the competitors sites on pricing so as new year approached and inventory dwindled we decided to take the leap and purchase one. Choices were limited and most were over 25K and had mileage over 40,000. In addition, most available inventory were sport models and lacked the packages we wanted IE: luxury ride, navigation, voice command, etc. Then we looked at New Country's site. They had just the car we were looking for with only 27K in mileage, fresh off a lease with all the packages we wanted. They were having an end of year sale event and the pricing was the best out there (we verified by researching online). In addition Mercedes was offering 1.99% financing and picking up the first two payments! We drove in without an appointment and were greeted by one of the sales managers, Christy who was friendly and professional. Even though it was a Saturday and the showroom was extremely busy with customers, she assured us that a salesperson would be available in a few minutes. Christy brought us to their customer lounge area offering us beverages and snacks while we waited. The wait was short, within 3 minutes she was back and introduced us to Don S. as our sales rep. Don is great! A real professional knowledgable, helpful and down to earth with a great sense of humor. He was patient in answering our questions and worked hard to provide everything we were asking for. We loved the car and decided to purchase. The vehicle was not certified and Don provided us the financial scenarios of getting it certified or not. With the low financing being offered along with the fair trade they offered, the certification was a no brainer and we're glad we did it. Don informed us that since it was Saturday they needed time to get it certified since it involves going through everything on the car. He said it would be ready Monday but we chose Tuesday morning to pick it up. Tuesday morning came and Don called to let us know that they were running behind and afternoon would be better. When we picked up the car we found out why, during the certification process they found a leak in the transfer case (an $800 repair!) and the battery didn't meet the standards. Because Don helped us in making the right decision in getting the car certified we saved almost a thousand dollars in repairs (half the cert cost right back) and the car is now perfect! Don then walked us through the car's features helping to set up our phones, start satellite radio trial and overall make us comfortable with our purchase. We never felt rushed and truly enjoyed working with Don and jarrod the business manager who was fantastic. Being value/price driven consumers it's our nature to shop around but New Country and Don keep us coming back. I'm sure we'll be buying our next car there so don't retire anytime soon Don!Worst sales experience EVER
by marinah1 on 04/22/2012updated 08/01/2025I went in to buy a Mercedes ML 350 from this place. And I have to say that I am very disappointed/disgusted with the services and the way they treated me as a customer. Don, the sales guy, is great at acting like my bff when showing me… cars. However, as soon as we started negotiating, he started to play games. We made the early mistake of letting him know that we were trading in our old car. As a result, he used the trade in value as a leverage to move the price of the new car up or down. While negotiating the price, he used the classic technique of getting up to go to his sales manager, Tom Ryan" to get his "approval". He made sure to make quite a show of as if to guilt us into thinking he was going out of his way for us. Towards the end of the negotiating, he even got upset that we were trying to push the price down. He got angry about $150 difference in price and walked off the desk...in a ruse to get us to move our price point. In comes Tom Ryan who played the "good guy" and generously gave us our $150. Additionally, while negotiating, instead of giving us good market value for our car, they used all of the manufacturer's incentives (like Conquest program) to lower the price. As a result, when we wanted to take advantage of these programs, they refused to honor because they said it was already built in. On a side note, we went home to see the value of the car on [HTML removed] and found that we actually did not get any deals but paid just the market value. At the end of the negotiation, when we were putting down the "refundable" deposit, they made me sign a non-refundable clause for installation of a DVD players in the car. Another factor was that we were buying the car in CT but because I am moving to Wis, I wanted to register my car there. At the time of the negotiation, they were not aware of all of the tax laws so Don offered to get back to us. So four days later (two hours before we're going to pick up the car)after they had already installed the DVD player and cashed in my "non refundable" check, Don called and let me know that I would have to pay sales tax in both CT and Wis. The combined amount of tax came to be 12% in taxes (over $8K) for the car. Now I understand that tax laws are not in the control of the dealership, I was flabbergasted that they did not inform me earlier of this MATERIAL fact. At this point, we also couldn't buy the car and register in CT because I had already changed my license to Wis. So when I said I do not want the car and want my money back, Tom came running in (threatening looking as if I'd personally offended him) and practically shouted at me "I am not going to refund your money" by slapping my paperwork on the table aggressively. He then proceeded to shout at me that I basically "stole the car" at the price while point his finger angrily at me. He did not care to have a discussion. He did not make an effort to discuss our situation or our concerns. And he did not care that we were customers. He just kept repeating that he was not going to give me my money and walked away while I was still trying to talk to him. I am so unhappy with this place. I have never been treated like this in my life. I am paying a lot of money for a car and expect the customer service to be up to par.But with the attitude and grave disrespect I received from Tom, I DO NOT WANT THE CAR. At this point, we walked away and have no other recourse. They are keeping my money and are not willing to work with me. Keep aware that if you have to do business with Tom Ryan he is the WORST person ever and very disrespectful to his customers, especially after getting you hooked. Don Salerno is nothing but a [non-permissible content removed] car salesman. New Country Mercedes Benz is the worst dealer ship ever.Wonderful purchasing experience!!
by sdion2 on 11/12/2013updated 08/01/2025I wanted to take a moment to express my gratitude to New Country's team for providing me with a wonderful purchasing experience last month. I am especially appreciative of the time I was able to spend with Jenna B., who was knowledgeable,… professional and extraordinarily helpful and gracious with every step of the process. She made the purchase effortless for me. I also enjoyed working with Gerald, the business manager, who was professional, kind and extremely helpful with the financing process. With their dedicated efforts, I was driving my beautiful new Mercedes in less than two days. I am proud to be driving my new Mercedes from New Country, and will certainly recommend the brand and the buying experience to colleagues and friends. I have already had many compliments and inquiries. I hope you will extend my regards to Jenna and Gerald. I look forward to visiting the showroom in the future!Seamless Transaction
by benzrover on 12/29/2012updated 08/01/2025Purchased a 2013 E350, with Don S. as the sales person. I made one initial visit (turning in a lease for a new one) and after that he was super responsive in finalizing the deal by email. I can highly recommend Don for a future purchase.Awesome Sales Experience
by Awasthi on 09/11/2013updated 08/01/2025From the Sales Lead, Don, to the Finance expereience, we were treated with respect and care. He felt the dealership had win-win equation in mind and walked away extremely pleased.Great Experience
by Thelalligel on 04/25/2013updated 08/01/2025If you ever need a genuine salesman, Don is the guy. He got me the car I wanted, but he didn't end it there as most salesmen do. He followed through for the next couple of weeks, correcting any flaws on the car that were previously… over-looked on day one. Thumbs-up Don....love my car.Consistently excellent
by novella on 03/19/2014updated 08/01/2025After buying a Mercedes S420 19 years ago at New Country, I now own a 2004 SL500, a 2011 S550, and a 2014 ML550, all fabulous vehicles bought new. The latter two I ordered from Chris L. who made the experience simpler and smoother than… buying a toaster oven. I picked up the ML just three weeks ago (February, 2014) and Im as delighted with its performance as I am with how professionally Chris handled my special order: seamlessly with no wrinkles and good humor to boot. His patient two-hour tutorial about the MLs features with me and my wife was enormously useful and time well spent. He even helped us load CDs into the Music Register, making his orientation sound in every possible way. Ive been spoiled by MBs V8s and so I keep them well beyond the warranties once I know how much my wife and I enjoy driving them. To that end, the service department at New Country has a trifecta of competency in Gil R., (an expert mechanic who's been diligently servicing our cars for nearly twenty years), Brenda S. (a savvy service rep who knows what her customers as well as the cars need to keep humming), and Bill L., (the service manager who is absolutely determined to get everything right). As a somewhat fussy academic, I appreciate how much they all work assiduously to achieve excellence, just like the cars. MMOutstanding buying experience!
by Jperry5488 on 12/21/2013updated 08/01/2025We came along way to get to New Country from Southampton NY to buy a Certified Pre Owned 2012 S550 that we had seen online. We searched for over two months for the right car, and while we found several cars at several dealers, we couldn't… find a dealer we trusted on several levels, until we found New Country. The experience here was outstanding. The showroom, the staff, and most significantly our sales associate, Staci D. (and Sales Manager Kristi W.) were absolutely amazing. I have probably purchased over 30 new cars in my life, including 2 other MB's before this S Class and I have to say these young ladies are in a class by themselves. I put them under extreme pressure to make this deal in a short time line, (so We could catch a ferry back to Southampton, NY---- Yes, we went to great effort, expense and time to go to New Country as opposed to the 6-8 dealers much closer to me on Long Island and NYC). The decision was simply due to the manner in which Staci D. handled me via email and phone before we planned our visit- A remarkably responsive, professional and knowledgeable young lady- (and lovely as well) The showroom is amazingly well represented as well. Over the years, I've been to probably every MB dealer in the tri state area, including several in Florida and can confidently say that none come even close to this operation. I have never been in a dealership with more activity, a more comfortable vibe, and a more pleasant staff. There were probably 5-7 sales associates (Most of whom we're dealing with potential buyers of their own- this place moves cars!!) , and 6-7 other assorted employees, and each one treated us as though we were their own customer. Professional, well dressed, clean and very personable. This truly was a one of a kind car buying experience for my wife and I. I have already decided that we will continue to trek to New Country for all our future service needs (as expensive and difficult it is for us between ferry's, travel time, etc,) and I can't imagine even buying a car anywhere else in the future- ( Hopefully Staci will still be there in 2-3 years! In fact MBUSA should use this dealership to school most of the other Benz dealers in the tristate area. One tip when buying CPO- this was the first time We didn't buy new- and I was lucky to avoid a major mistake! Make sure you understand the difference between a manufacturers certified pre owned classification (and extended warranty) from an authorized MB dealer verses a generic dealer's version. There is a VERY significant difference and other dealers will lie about warranty coverage through MB! PS- I put 1,500 miles on the car thus far- and there isn't a single flaw I can find in or out! An Amazing Vehicle!
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Mercedes-Benz E-Class
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