Harte INFINITI
Customer Reviews of Harte INFINITI
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The following reviews are more than two years old. They are not included in the overall rating.
41 sales reviews
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Another Bait and Switch Harte Infiniti Scam
by myreview on 06/28/2010I wanted to purchase and ordered a certain EX35 with the Premium Package option which the dealer wrote up as Need to locate. When the vehicle came in we were escorted to the finance department a to sign our lease agreement and then met… with the sales rep to go through the vehicle. That is when the salesman realized there was a problem but said he needed more time to orientate himself to the vehicle and would schedule a second orientation. Guess what...no calls, no return calls, no response to emails...NOTHING. I checked the owners manual and contacted Nissan/Infiniti just like the owners manual said. Gues what Nissan said. We cannot do anything except pass it on to the dealer and when they called the dealer they did not get reurn phone calls. STAY AWAY FROM THIS DEALER AS THEY WILL BAIT AND SWITCH YOU AND THEN NOT RESOLVE OR RESPOND. And Nissan/Infiniti is useless and a sorry story for a customer focused business.Stay Away!!!
by steve340 on 05/03/2008Total rip-off. Harte Auto Group was in the news for ripping off customers using a free oil change scam so I should have known better. I purchased a G35 Coupe. After waiting several months it came in with the wrong options! They screwed it… up but I had to take the car because my old one was unreliable. I had them order another one and when it came it they wanted me to give them $10,000! Even though the one they screwed up was only 3 months old, had only 3,000 miles on it and was trading for sticker price on eBay. Their attitude: if you don't want to pay us we'll just sell it to someone else. I should have known better because two years earlier Harte Nissan tried to pull a bait and switch on me on a new Maxima. I have since warned at least a dozen people to stay away from Harte Auto GroupHarte Infiniti is committed to total customer satisfaction. From the sounds of your review from 2008, Harte Infiniti made an error in ordering a vehicle with the incorrect items on it. From what I gather, this mistake was disclosed before you took delivery and although it was a mistake, you took delivery of this vehicle under your own volition. I am sure you understand that when you take delivery of a new vehicle there is some degree of depreciation associated with it. I am sorry that your vehicle did not appraise for the amount that you had hoped three months later, but as you are aware I am sure, ebay is not an effective barometer for retail sales. We try to conduct business in an ethical, fair and professional manner. I am sorry if you feel we failed you in that regard. I would be happy to discuss this matter further with you at any time- you can contat me directly- Erin Touponse, Harte Auto Group, erint@harteautogroup.com
Easy Buying/Leasing Experience
by awd2003 on 03/04/2008I had leased a 2006 M35x from this dealer in 2006. I was looking to replace with same car but after a test ride I liked the G35x. I had a great salesperson. He was willing to listen to me and since I did my homework I was got a good lease… deal. Even the finance guy was good. They were never pushy. They paid off my last payment on my M35x. I am a happy customerThank you for the Great Review!
M37xsport
by M37xsport on 03/07/2013updated 08/05/2025My wife had been looking to replace her lease and had been looking at 3 separate cars but the equipment/color/price choices were not acceptable. We went to Harte-Infinity as we had purchased a car years ago and had very good luck then. When… we arrived at the dealership we were greeted by Joe F. We explained that we were interested in a M37 AWD and needed a lumbar option on the passenger side. Joe put us in a M37 AWD in the showroom and explained the equipment options and operation. We test drove an AWD M37and were very pleased especially with the lumbar operation. We also tested the Sport model that was located in the showroom and determined that this was the best choice. We closed the deal that day with Joe and the business managers. Joe even arranged to bring our current lease car to a local dealership to conclude the existing lease and the current sale. High marks for Joe and the sales/service team.odellgauntlett
by odellgauntlett on 01/21/2013updated 08/05/2025IF anyone goes or calls the person to ask for is joe f., he will take excellent care of you.I purchased the infiniti jx35 and boy was it a awesome choice.Joe made the process both smooth and enjoyable!!!!!!!!!Great experience
by davidfr22 on 06/19/2013updated 08/05/2025This is my first Infiniti - a pre-owned Q25x. I think the entire process from test drive to taking ownership took about 90 minutes. The car is awesome but what got me was how easy this was. This is my first car since a 2006 new Saab that i… traded in. The sales consultant was Joe F., he came out to greet me and was very friendly. It didn't feel like a pressure filled event which i like. I had talked to the BMW dealership and alli got was comparison talk trying to convince me that their car was better. I'm just not a fan of that approach. Joe was very patient, answered questions directly without putting spin on it and he let me make my decisions and form my opinions. Which is probably a great approach because the INfiniti is pretty nice. This is my first one and unlikely to be my last. In any event, the finance person, Roger I think, was pretty helpful and easygoing too. I can't think of a single negative in this experience. I'm a big fan!Red Infiniti G37X
by AmbitShawn on 02/21/2013updated 08/05/2025I just finished purchasing my 29th car from Joe F. at Harte Infiniti. Out of all 29 cars, this was the best buying experience i have ever had. Joe is the kindest, most helpful salesman that i have ever dealt with, no pressure buying and he… always has a smile on his face. I would recommend him to everyone i know, and will always come back for future purchases thanks to Joe. Your the best Joe F., thanks for all your help.Happy to Be with Harte
by Marybeth2013 on 06/25/2013updated 08/05/2025I kept putting off looking for a car or suv because I didn't know what make or model I wanted. Then I saw a few that I was interrested in at Harte Infiniti. They were the best prices around and the sales people (Jay and Chelsea) were so… nice, no pressure and took care of the financing. They also helped me figure out exactly what make and model I wanted and I am very happy.Best experience ever buying a car
by Beachpond on 07/25/2013updated 08/05/2025We had been shopping around for an M37x and decided to go to Harte in Hartford. Our experience could not have been better from sales, loan preparation, service and the the final delivery with over an hour of instruction. Daniel was a… superb guy who spent hours with us to get the car we wanted and Dondi who made sure the agreement was right and Roger who got me a great rate and signed the papers with me. Anthony had the hardest job which was to teach my wife and I how it all worked. These guys all went above and beyond to make us happy. My wife wanted a Mercedes but after this experience we will probably drive an Infinity from Harte forever. We had some work done on the car after we bought it and they not only did all we asked they painted a full front bumper and side panel as extras. They also fixed a scratch on the steering wheel that my wife called in after the whole deal was done. We arrived three hours early, they moved our luggage from our loaner to our car without even a request and we were on our way. What a great experience!Dear Beachpond, Thanks again for taking the time to write about your experience at Harte Infiniti on both Edmunds, and elsewhere. We really appreciate your business and hope we can continue to exceed your expectations in the future!
Infinity Buying Experience
by JerryB59 on 06/18/2013updated 08/05/2025If interestede in an Infinity, see Anthony A. Very knowledgeable and easy to work with. Made the whole buying experience a pleasure.The Best Experience!
by twray1 on 08/28/2013updated 08/05/2025A few weeks ago my wife and I went to Harte Infiniti to lease a vehicle. We could not have been happier with the service Joe F. gave us. He was professional, knowledgeable, and made us feel at home. He made the process of leasing our new… vehicle very smooth and within two days we drove off the lot in our dream car! Thanks Joe!Thank you for your kind words about Joe and the Harte Infiniti team. Were glad you were so pleased with the service you received at our dealership, and that you were able to find your dream car. We look forward to the opportunity to work with you again for any car or service needs you may have.
Excellent Dealership and Staff
by SnowDogDOT on 07/20/2013updated 08/05/2025Joe C. was an excellent salesman. The entire staff at Harte Infiniti were professional and never pushy. We recommend Jeff and this dealership if you want a non-stressful car purchasing experience!Dear SnowDogDOT, Thank you for your feedback on your experience at Harte Infiniti! We're glad Joe, Jeff and the rest of our staff were able to make your visit stress-free. Thanks again!
infiniti m hybrid
by infiniti9 on 01/30/2013updated 08/05/2025I love my new m35h and i would be remiss in writing about my purchasing experience with Joe F. and Harte Infiniti never have i felt a car salesperson cared and was working for me I felt Joe and Nate gsm are awesome and highly recommend just… great experience Joe said it and it was love my InfinitiNo hassles!
by katy15 on 10/16/2013updated 08/05/2025I just leased my first Infiniti at Harte Infiniti earlier this week. Everyone was great and Joe F. was especially helpful, friendly and professional. It was a pleasure working with him, and I'm loving the car!srizarryg37xs
by InfinitiG37S on 01/27/2013updated 08/05/2025Working with Joe f. was a very pleasnt experience.HE is very professional and attentive to all of the customers needs. From the start before I had even chosen to lease or buy, the minute he saw me appreciating the G37XS he approached and… inquired, but in a very low key and friendly way. From then on we established a conversation through which he explained all my options. No undue pressure, no cheap maneuvers. On the contrary, like he very stated, one thing to consider about Infiniti is the dealership experience , and he is definitely right on that. He Represents it. Joe, I will continue with infinite and you because of the dealership experience, I look forward to 2015 renewing my lease.Worst dealer
by ogashige on 04/01/2011updated 08/05/2025No return call, no reply to my e-mails. Not delivered on the delivery date, but nobody called me. Finally the car arrived, but I cannot choose my pick up day. They do not care about customers at all. I am 52, this is the ninth dealer in my… life and it was the worst experience.Great Car Purchase Experience
by ktjn86 on 06/23/2013updated 08/05/2025I was looking for a vehicle and Harte Infiniti was the 3rd dealership I visited today. Daniel A. met me at the entrance. I explained the price range (used car) I was looking for he took me right away to the right area and I found a car to… purchase (great price great service). I have had many many bad experiences purchasing vehicles in the past but Daniel A. and Harte Infiniti made my experience a great one and I would highly recommend this dealership to everyone. I know that this dealership will be one I will go back too.Our Great Car Purchase Experience
by Nichole7 on 07/14/2013updated 08/05/2025We would like to extend our thanks and appreciation to the Harte Infiniti Business, Service and Automotive Sales Consultant team for their consummate professionalism and service throughout our entire purchasing experience. Ray welcomed us… at the entrance of the dealership, attentively inquired about our vehicles of interest and directly introduced us to Jeff. Jeff was absolutely personable, knowledgeable, patient and was happily eager to answer the barrage of questions on the vehicle we finally decided to purchase. Jeff you were awesome. Thanks to Roger for his assistance in the final preparatory stages of the purchasing sales agreement. We are extremely happy with our new SUV. It is an impressive vehicle with a handsome exterior profile, pristine interior features and superior technology rivaled by other competitors.Dear Nichole7, We're very glad that your recent experience at Harte Infiniti was enjoyable. We appreciate your business and that you took the time to give us feedback on your visit. We hope that Ray, Jeff, Roger and the rest of our staff are able to make all of your future encounters with our dealership just as successful! Thanks again!
Joe F. at Harte Infiniti in Hartford is AOK
by stacy54 on 10/29/2013updated 08/05/2025A few days ago we purchased a 2014 Q50 Infiniti from Joe F. at Harte Infiniti in Hartford. Joe handled our questions in a professional manner. He was very pleasant, friendly, and knowledgeable. Joe had a pleasant smile always! To us, Joe is… truly an asset to Harte. If you're looking for a good car and a good salesman, go to Joe F. at Harte Infiniti. You will be very happy with the service you will receive from Joe. Joe put his "heart and soul" in dealing with us. Thank you, Joe! Keep smiling. Your customers all love you. The best of wishes to all of you at Harte Infiniti! Thank you, Stacy and Steve.Purchased a used Infiniti G37xS Sedan from Joe F.! Great Car!
by tjv14gsxr on 06/19/2013updated 08/05/2025Joe F. was very helpful through out my process of purchasing my used Infiniti. I got a great deal on the car and Joe was very helpful through out my whole process and purchase of the car. Also, even weeks after the sale was final Joe F. has… still answered my texts when I have any questions regarding my vehicle. Joe was great and I appreciate his help, honesty, and friendliness greatly.
About our dealership
Harte Infiniti is committed to total customer satisfaction. Our management team does their best to maintain high levels of customer service and when we locate a vehicle for a customer, we do our best to ensure that it is the correct vehicle. It sounds as if we made a mistake in regards to steve340 and for that I apoligize. I am sure that upon further review steve340 would understand that once a vehicle is purchased and driven off our facility, that new vehicle has a depreciation factor. If this customer was not happy with the vehicle ordered, I would have urged him not to have taken delivery of it because of this factor. Unfortunately, ebay does not set the pricing for preowned vehicles, the market does. Our management team offered to purchase his vehicle from him at top market value, so that he could purchase the vehicle he desired. I apologize that we could not make this work for him. Steve340- please feel free to contact me directly to discuss.
by hartecars on 12/06/2010