Lexus of Greenwich
Today 9:00 AM - 7:30 PM
Customer Reviews of Lexus of Greenwich
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Expected More From Management
by RHK on 12/23/2024Did not like the way management presented the deal after initial conversation with sales. Seemed like they were trying to hide some costs and did not feel comfortable. Left and would not go back or recommend. Seems like other dealers were… more ethical.
The following reviews are more than two years old. They are not included in the overall rating.
4 reviews
Lexus of Greenwich
by jaa2 on 11/18/2010I decided to purchase my mother a car for her birthday. I took her to Lexus of Greenwich for her to see the ES 350.The receptionist asked if we could use some assistance. When we said yes we heard her call a sales rep. Out of the corner of… my eye I saw this guy with the phone in his ear peering out of his office. I overheard the receptionist say "Dick you are next and besides there isn't anyone else available. After several minutes more we were approached by Dick Brogan. The first words out of his mouth were that the used car department was down the street. I told him we were not in the market for a used car. I asked if he would show us a ES350. He pointed to one on the showroom floor. Someone came in from the service department and Dick walked over to him and left my mother and I standing there. He finally returned and asked "Well". I asked if we could test drive one. He told me that the demo was being serviced and would be available the following day. He asked if we would like he could price one for us to see if it would be in our budget (if we could afford it).I responded that if wasn't in our budget we wouldn't be there and no need to price one up because I wouldn't want to take up any of his precious time. I then took my mom to another Lexus dealer where we were treated with respect and I purchased not only a ES 350 for my mother but a LS 460 as well for myself. Dick Brogan should learn not to judge a book by it's cover. Young black record producers do buy cars.Excellent Service
by carbond007 on 01/06/2009I have been bringing my ES 300 to Lexus of Greenwich for the past 5 years and have been very impressed with the quality of their service managers who are very knowledgeable about the cars and more importantly very honest and sincere about… their assessments of what needs to be done. As someone else has commented on this board, despite their location in upscale Greenwich, CT., they are still grounded in their efforts of keeping customers happy by offering valuable advise on various options that are available to keep the car in good shape. The good quality of service was a real pleasant change for me after having owned Toyotas for many years and bringing them to the various Toyota dealerships in South-West CT. for service. Whenever I have brought in my car for servicing the car has been given a free wash (even with the basic oil change type of service), loaner cars (new cars usually) have been provided, and a couple of times I have availed of the free pick up and drop off. All the service managers are good but I have been particularly impressed with Alan. This positive service experience has convinced me to stay with Lexus and I am now in the process of buying a new GX 470 from this dealership.Top Notch Service
by lexusrxsearch on 04/27/2008My past experiences convinced me to stay away from dealer service shops, and I was skeptical given the snooty location (Greenwich) and high-end brand (Lexus), but Lexus of Greenwich has me sold. So far, my new car only has 5000 miles on… it, so they may be lubricating me for a major costly service at some point in the future. However, my first 4 experiences with them have been superb: getting estmates and advice for repairing the first scratch buying parts: touch up paint (see above) oil change swapping snow tires Every service appointment includes a free car wash, waiting room with drinks, TV and newspapers, and plenty of opportunity to ask questions and even chat up the mechanics. I haven't needed to get a loaner car, but they are available. The friendly and helpful service managers are available by phone/e-mail/in-person to discuss any issues and give advice. There hours are incredibly flexible (i.e. until midnight on weeknights) which makes scheduling service really convenient. Overall, top notch.YOUR RIGHT THERE JUST LUBING YOU UP FOR THAT FIRST PAID SERVICE @15K THERE SERVICE DEPT LIKE MOST GENERATE 90% OF THE DEALERSHIPS PROFIT! HAPPY MOTORING! YOU'LL SEE THEY TURN 1K SERVICES INTO COSTLY 15K, 30K, 60K,AND IF YOUR REALLY UNLUCKY MAYBE A 90K!~ GOOD LUCK SUCKER!
Good service but expensive
by ctnewcarguy on 08/31/2007This dealership - like all Lexus dealerships I assume - takes good care of its customers but at a price. I never paid so much for service as I do here but they are a class act. And if you have a problem, they will fix it and offer… compensation without asking.
Lexus RX 350
Lexus ES
Lexus GX 460
Lexus NX 350
About our dealership
YOUR RIGHT THERE JUST LUBRICATING YOU FOR THE COSTLY PAID SERVICES IT STARTS W/ THE 15K $350 30K $600 60K $600 AND YOU DON'T WANT TO KNOW HOW MUCH FOR THE 90K!!!!!!!!!!!!! AND THEY ARE REALLY NOT DOING ANYTHING TO THE CAR!!!!!!!!1 CHANGE YOUR OIL EVERY 3000K MILES CAHNGE YOUR AIR FILTER ONCE A YEAR AND IF SOMETHING GOES PAY FOR IT THEN AND ALWAYS A GET AN ESTIMATE BEFORE ANY WORK IS DONE TRUST ME i LEARNED THE HARD$ WAY!
by hammer14 on 12/06/2010