Lia Volkswagen of Enfield
Customer Reviews of Lia Volkswagen of Enfield
Review type:
Big review
by GJR on 04/04/2025Friendly, knowledgeable service.It’s all about people
by Fara mahrehmand on 01/15/2025Everyone is very professional and courteousFara, we sincerely appreciate your thoughtful assessment of our dealership team, and we hope you'll think of us the next time you have any automotive or VW needs. Safe travels until we meet again!
Best Volkswagen Dealership
by Jeanie on 11/19/2024Everyone at this location is very helpful, pleasant, and compassionate. If there’s anything you ever need, just ask Devon.Jeanie, we're delighted Devan is someone you can count on for a reliable and supportive dealership experience! Thank you for your awesome feedback. Best wishes for pleasant travels this holiday season!
Have been happy with the service here for a long time.
by Why on 02/21/2024Have been very happy with the service here for a long time. Definitely better than at Belise Ford. They are however also very expensive, so be ready for that. On the other hand it's unlikely that you will have to come back because of the… same problem. Andre Green and the others work hard to make sure things get done right.Thank you for recognizing Andre's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time Andre and the Lia VW team may serve you.
Excellent service
by Meg G on 08/27/2023I came in with a problematic tire. Turned out to be an embedded screw. I was in and out within a half hour. And was charged nothing. Excellent service Jason Farwell!Thank you for sharing your experience with us, Meg! We're so happy Jason handled your problem tire with a sense of urgency, and returned you safely to the road in no time. We wish you the safest of travels until we may be of service to you again!
Fixed up
by Chance on 07/31/2023Car was fixed in an affordable and timely mannerHi, Chance! Thank you for sharing your 5-star review of this service visit. We're glad our team handled your car's needs efficiently, and returned you safely to the road in a timely manner. We hope you'll continue to choose Lia VW for all your automotive needs!
Better than the rest!
by Joy on 07/21/2023They do a great job. Jason Farwell offers good customer service. They kept my wait time to a minimum, performed the 70k mile service, and charged exactly what was expected. I’ve been to other VW dealerships in the area & these guys are… better than the rest.Thanks so much for your fantastic feedback, Joy! We sincerely appreciate your ongoing business, and we're happy Jason has always provided you with exceptional service. We wish you the safest of travels until we may of assistance to you again!
Sensational Service
by Darcy Waldron on 04/25/2023Lia VW has the best service department and the employees are extremely kind and helpful. Jason Farwell is always willing to take the time to answer all of my questions and explain everything step by step. I would definitely recommend this… dealership's service department for all of your VW's repairs and services.Darcy, thanks for sharing your thoughtful feedback about Jason! Your total satisfaction is the reason behind everything we do, so we're glad Jason continues to be a dependable resource for your VW needs. Best wishes for safe travels until we meet again!
Great service with straightforward delivery
by Jim Dorschner on 04/12/2023Since moving to Longmeadow, MA in September 2021 we've relied on Lia to service our two VWs. They have always delivered reliable quality care with no fuss. Service manager Jason Falwell is the best I've experienced in decades of owning VWs.… Thank you.Thanks so much, Jim! We're so pleased Jason has provided you with his very best in care and communication since becoming your service advisor. We look forward to more opportunities to earn your loyalty and thank you for always choosing Lia VW. See you at your next appointment!
Always reliable
by David on 11/01/2022Service manager Jason Farwell does a great job. He listens, then sets me up. Lia service guys get it done rightThanks so much, David! We sincerely appreciate your business and your thoughtful feedback on Jason and our service team. Providing our guests and their vehicles with pleasant, reliable service is very important to us, so we're pleased Jason made this an exemplary experience for you. Come back and see us again some day. Thank you for choosing Lia Volkswagen!
Sorry I Didn't Switch Sooner
by Darcy W on 08/18/2021The service department employees are all great to work with. Jason Farwell takes the time to answer all questions and address my concerns. He is always pleasant and friendly when on the phone or in person. I don't mind driving the extra… distance/time for my service appointments because I know I will always be treated with respect as soon as I walk through the door. Thank you Lia VW!Darcy, We greatly appreciate you taking the time to leave us this wonderful review! We are honored that you confide in us with your automotive needs, and we are so glad that Jason consistently provides you and your vehicle with exceptional care. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
VW of Enfield is the best!
by Keysha on 07/09/2021Jason Farwell you were great!!! The team there from Managers to service, sales and service are amazing! I purchased my first VW there and even after moving to Hudson Valley, I service my car here in Enfield because I trust them. I am… already looking to transition into a bigger VW since my family grew and here is where I’ll be coming when I’m ready.Keysha, Thank you so much for taking the time to share this excellent review! We are honored to have earned your confidence and loyalty, and we are delighted that Jason and the team continue to provide you with the 5-star service that you so much deserve. It is our pleasure to assist you in any way possible, and we look forward to the opportunity to work with you again in the future. We wish you and your family the safest of travels until we meet again.
Amazing service even if you don’t buy at Lia!!!
by Carissa Torneo on 11/22/2019Moved into town two years ago Lia was closest to me brought it down for service and I have not been disappointed amazing Nicole and her service team can’t thank them enough from tires even the big services fluid changes your name it I’ve… done it all I have so I have no problems and they work with my schedule which is absolutely crazy. The deals don’t stop so worth it even purchase tires.Carissa, We are so glad that your move led you to our dealership, and we are honored that our service has met your satisfaction ever since! We thank you so much for your wonderful review, and we look forward to continuing to provide you with the same top-quality service and deals in the years to come!
Lia VW
by VW on 08/08/2019The service manager at this dealership was very knowledgeable helpful courteous and kind. As I explained the issues that I was having with my vehicle to Nicole Goodman, she made me feel as though my visit to this dealership wasn't just… routine but special. I would highly recommend patronizing this Volkswagen service department and be sure to ask for the manager Nicole Goodman.Thank you for your very kind review. We are pleased to hear that your vehicle service experience with Nikole was so positive. We look forward to seeing you again when it is time for your next service.
Wonderful Experience, Matt was very helpful.
by Walter on 07/17/2019My Ignition lock cylinder housing was replaced under warranty. The job was done very quickly and I can shut my car off without wrestling the key out again!Thank you for your time and feedback. We are pleased to hear that you had such a positive experience with us. We look forward to seeing you again when your vehicle is ready for its next service.
Routine 90k service
by Joe on 12/30/2018updated 01/07/2019As usual, Matt McBride in service was excellent and the service personnel did their jobs top-notch as usual. Nikole Goodman was her usual friendly self when we set up the appointment & all went well. I highly recommend service at this VW… dealership. They do a super job!Great service department.
by JettaOne on 05/26/2015Recently had to bring my older Jetta in for service. Nikole in the service department at Lia did a great job. She made sure the job got done quickly and efficiently. I'll be telling everyone I know with a Volkswagen that needs service to… go to Lia.Best Service
by gdubb11 on 09/13/2012updated 06/11/2025I just got my new car serviced and had a few options put on my new Eos and everyone from Tom, Chris and Nicole treated me with the utmost respect and took care of my needs like I was the only one there. Kris and Tom were very knowledgeable… and I would highly recommend everyone to use this dealership for service and buy a car from. They are FANTASTIC!!!!! LOVE MY EOS!!
Volkswagen Atlas
Volkswagen Tiguan
Volkswagen Atlas Cross Sport
We're glad our service team made your day a little easier by being thoughtful and efficient. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us!
by Lia Volkswagen of Enfield on 04/08/2025