Ingersoll Auto of Danbury
Customer Reviews of Ingersoll Auto of Danbury
Review type:
Happy
by Richard on 05/08/2025Everything went better than expected. Employees were courteous and informative.Mr Z
by JosephZ on 02/24/2025updated 03/03/2025Was great because the service writer asked me about using rewards that I forgot I signed up for. Was nice to have cheap oil change.We're happy you found our team to be so supportive during your experience here at Ingersoll Auto of Danbury. We hope to be of service to you again!
Service
by BrianF! on 10/07/2024Vincent was amazing! Very professional and made sure my needs were taken care of.Thank you for your review of our retail facility! We hope you continue to choose Ingersoll Auto of Danbury for all your vehicle needs!
upselling
by RCMlovescars on 02/11/2024This was my 2nd visit for the shift to park issue, new parts are working so far. Rep tried to upsell several items. B@G fuel injection system cleaning sounded interesting but I was unclear on what price the rep said. It sounded like she… said $49.95. I asked her how much it cost and she said $49.95. When it came time to pay it was $249.95 Next time I will ask to see the total in writing before I signThank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (203) 885-7774. Tom Oliva, Sales Manager (203) 885-7774.
UNPARALLELED SERVICE DEPT.
by starkiechick on 06/14/2016From the moment I arrived I was warmly greeted and immediately taken care of. Mike is wonderful. He explained what was going to be done. And even noted there was a new recall on my vehicle that had just come out the day before my… visit. My daughter and I waited in the lounge area and had a delicious cup of coffee. Mike came and got us when we were done. Explained the recall was not necessary because we had the right trailer hitch installed. And we were on our way! I drive almost 2 hours from Kingston, NY for my 2015 Chevrolet Colorado to be serviced. Even if it's only an oil change. I feel valued and appreciated by the Service Dept. I wouldn't go anywhere else!!Thank you so much for your review! We really appreciate your business and are so happy that Mike could provide great service to you and your vehicle. We look forward to serving you again! Best, John Juraska, john.juraska@ingersollauto.com
Dear Me
by Mamiklus on 12/14/2015updated 01/07/2016Despite the disappointing information that I not only need to return for a different, more expensive part, I was treated with respect and I fully understood the need to go to Plan B. I left smiling.Your words mean so much to us here at Ingersoll Auto of Danbury. Our priority is to have customers leave with a smile. We are glad to have been able to help you with your service needs. If you need anything else for your vehicle, please let us know. John Juraska, john.juraska@ingersollauto.com
Recent Visit
by LynetteR on 12/11/2015updated 12/17/2015They had me in and out of there in no time. Was very pleased with the waiting area and all the amenities provided while we waited.Lynette, Thank you for taking time to share your feedback with us. We are glad to know that you appreciate our facilities as well as the excellent service. We look forward to your future maintenance visits. John Juraska, john.juraska@ingersollauto.com
Great Service
by JerryDanbury on 12/01/2015updated 12/16/2015Great and helpful service - our experience is that the staff is very capable and has always put us (as the customer) first.Thank you for stopping by to leave this wonderful review. We're very happy to hear that your experience was nothing short of exceptional. Our customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again if you have any questions or concerns regarding your vehicle. Take care. John Juraska, john.juraska@ingersollauto.com
Amazing Service!!!
by MRubino84 on 11/09/2015updated 11/24/2015I have never experienced the service I received at Ingersol Danbury before... It was perfection! We bought our Chevy Equinox there and everyone in sales was knowledgeable, patient, friendly and extremely helpful. After purchasing our SUV we… noticed a few minor details that needed work on and it was taken care of right away. All of our needs were met and more and we even got a token for a free car wash! The sales, finance, and service department are the best I've seen and would highly recommend Ingersol Danbury to anyone I know! Thank you for a great experience.Thank you for taking the time to write this great review. It is wonderful to hear that our staff at Ingersoll Auto of Danbury was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done please feel free to contact us. -Ingersoll Auto of Danbury Team Member
Thank you for taking the time to write this great review. It is wonderful to hear that our staff at Ingersoll Auto of Danbury was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done please feel free to contact us. -Ingersoll Auto of Danbury Team Member
Excellent Dealership and Service experience
by Sarpkayalar on 10/19/2015updated 11/12/2015Nate was really helpful, professional and informative. I was very happy that he was letting me know on the progress by sending me text messages. Overall my car stayed in service only for 6-7 hours. They manage to cover all open items very… quickly. I recommend Ingersoll auto Service to everyone.On behalf of the entire family here at Ingersoll Auto Danbury thank you for writing this review. Were working to get the construction completed as soon as possible and do appreciate your understanding! Please come see us for any future service needs. Also, we have a lot of great content and special deals online so stay connected with our Facebook page. -Ingersoll Auto Danbury Team Member
On behalf of the entire family here at Ingersoll Auto Danbury thank you for writing this review. Were working to get the construction completed as soon as possible and do appreciate your understanding! Please come see us for any future service needs. Also, we have a lot of great content and special deals online so stay connected with our Facebook page. -Ingersoll Auto Danbury Team Member
First service appointment
by Josephbx on 10/14/2015updated 11/11/2015Went for a routine oil change. The staff were very nice and informed us that we could wait inside......coffee was available which is always nice. Within 20 minutes or so our car was ready, we were given a coin for a complementary car… wash....very nice surprise.Joseph,I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Its quite an accomplishment to hear that our team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook page to stay in the loop with special deals and contests. -Ingersoll Auto of Danbury
Joseph,I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Its quite an accomplishment to hear that our team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook page to stay in the loop with special deals and contests. -Ingersoll Auto of Danbury
Recall Repair
by Mikeamiss on 10/04/2015updated 11/09/2015I had to bring in car for recall repair. I had a 9:15 appointment. Received a call 12:30 that my car was ready. Repair is so efficient.Thank you for the excellent review! It is great to know that our team was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. -Ingersol Auto of Danbury Team menber
Thank you for the excellent review! It is great to know that our team was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. -Ingersol Auto of Danbury Team menber
service on 9/2
by waterba on 09/03/2015updated 10/27/2015The person that helped me was excellent. He was friendly, showed me to the waiting room, and even pulled my car up for me when he didn't have someone else to do it.Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Facebook; we offer exclusive specials for our likers and followers. -Ingersol Auto Team Member
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Facebook; we offer exclusive specials for our likers and followers. -Ingersol Auto Team Member
Emergency Repair
by Daveyol on 08/26/2015updated 10/26/2015You repaired my car in an emergency service in under 3 hours on a Saturday afternoon at 3:30. What can I say? Amazing service!August oil change
by AmyFili on 08/24/2015updated 10/23/2015The greeting into the service area was very welcoming & quick. Mike is definitely an asset. The waiting area is clean and pleasant. The car was finished in 1 hour as promised.Fantastic experience... everytime ! Would definitely recommend...
by GMCustomer99 on 08/13/2015updated 10/19/2015Willie from the Service Department was great! My wife and I have generally had a very positive experience with Ingersoll Auto of Danbury... Keep it up!Thank you!
by shodson11 on 10/13/2015My service rep, Mike, exhibited excellent customer service!! He wasn't sure if the work on my truck could be completed in one day, but he did it. Thank you!Thank you so much for this great review and star rating! I am pleased to hear that our team was able to exceed your expectations and earn your repeat business. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that our team was able to show you what Ingersoll Auto of Dabury is all about. Check us out on Facebook for access to our exclusive monthly specials!- Ingersoll Auto of Danbury Team Member
Thank you so much for this great review and star rating! I am pleased to hear that our team was able to exceed your expectations and earn your repeat business. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that our team was able to show you what Ingersoll Auto of Dabury is all about. Check us out on Facebook for access to our exclusive monthly specials!- Ingersoll Auto of Danbury Team Member
Quality care
by mike11552 on 10/06/2015Between my wife an I we have purchased four vehicles from Ingersoll Auto and I have all of my servicing performed there. The level of care that I receive has never been less than excellent. It's comforting to have such a level of confidence… that I'm willing to share with any who ask for my opinion.Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our staff was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. -Ingersoll Auto of Danbury Team Member
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our staff was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. -Ingersoll Auto of Danbury Team Member
Happy With Ingersoll
by takeitslow on 10/06/2015I have dealt with Shep Labree for many years and many cars. My family also. I have nothing but praise for Shep and his entire staff. Always a pleasure to stop in and say hello. Keep up the great work.Thank you for writing about your visit with us! I am happy to hear that our staff was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Facebook -- we offer exclusive specials for our likers. -Ingersoll Auto of Danbury
Thank you for writing about your visit with us! I am happy to hear that our staff was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Facebook -- we offer exclusive specials for our likers. -Ingersoll Auto of Danbury
Ingersoll of Danbury
by lnajofdanbury on 08/30/2015Our vehicle was brought in for warranty work and a loaner car was provided as the repair would take a few days. The whole visit went smoothly and efficiently. The car was ready on time, fixed, and even cleaned inside and out. I will… continue to do all my car maintenance and repairs at Ingersoll Auto of Danbury. Great job with the car, and great job in dealing with your customers.GMC Acadia 2012
by faanonsen on 08/23/2015Service Advisor, Dawn Bessette, handled all of the details of a rather complex repair issue on our 2012 GMC Acadia and kept us informed all along the way as to progress on the repair.Thank you for the awesome feedback! Dawn is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, John Juraska, john.juraska@ingersollauto.com
Richard, thank you for your review of our retail facility! We hope you continue to choose Ingersoll Auto of Danbury for all your vehicle needs!
by Aurora Saccone on 05/09/2025