Ingersoll Auto of Danbury
Customer Reviews of Ingersoll Auto of Danbury
Review type:
Great Job
Happy
by Richard on 05/08/2025Everything went better than expected. Employees were courteous and informative.Richard, thank you for your review of our retail facility! We hope you continue to choose Ingersoll Auto of Danbury for all your vehicle needs!
Mr Z
by JosephZ on 02/24/2025updated 03/03/2025Was great because the service writer asked me about using rewards that I forgot I signed up for. Was nice to have cheap oil change.We're happy you found our team to be so supportive during your experience here at Ingersoll Auto of Danbury. We hope to be of service to you again!
Great Job
by Happy buyer on 11/25/2024updated 12/03/2024Ingersoll is always professional and courteous. This is my 4th vehicle from them and they never disappoint. I Highly recommend working with them you will be happyWe appreciate your wonderful feedback of your recent experience with us. Thank you again for choosing Ingersoll Auto of Danbury! We hope to be of service to you again!
Service
by BrianF! on 10/07/2024Vincent was amazing! Very professional and made sure my needs were taken care of.Thank you for your review of our retail facility! We hope you continue to choose Ingersoll Auto of Danbury for all your vehicle needs!
upselling
by RCMlovescars on 02/11/2024This was my 2nd visit for the shift to park issue, new parts are working so far. Rep tried to upsell several items. B@G fuel injection system cleaning sounded interesting but I was unclear on what price the rep said. It sounded like she… said $49.95. I asked her how much it cost and she said $49.95. When it came time to pay it was $249.95 Next time I will ask to see the total in writing before I signThank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (203) 885-7774. Tom Oliva, Sales Manager (203) 885-7774.
BEWARE STAY AWAY AT ALL COSTS!!!
by dsspaul on 10/31/2018I made a good deal for a slightly used chevy LT 2500hd truck gave them my card and left a deposit over the phone. When I called the following Monday arranged to papers they apologized said they sold my vehicle. Also said they would find… something similar at same price, the manager said he would call me asap. They offered me a no option truck for $3000 more without the plow & sander that was how they thought they were taking care of me. They do not keep their word i was the victim of a classic bait and switch in 2017! Called multiple times and never have they attempted to keep their word on the deal we made. Would take them to court but its not worth my time so just letting everyone who may deal with Ingersoll of Danbury they are old school used car scammers!Knew exactly what I wanted
by josephkra on 08/14/2017Stephen at Ingersoll was an excellent salesperson. He made sure I test drove all of the various options but really knew what I was looking for. He was able to suggest a car that is a real joy and fits my budget.Thanks! It is great to hear our sales consultant was so helpful in your search for your new car! We hope to be of service to you again!
5 Star Review for 5 Star Dealership!
by pdoran49 on 11/01/2016I have already begun spreading the word about what a great experience I had at Ingersoll! Bob Laber was wonderful - I loved that I had the time to review my options and didn't not feel pushed or rushed. They gave me a fair value on my… trade, and Pete in Finance walked me through all the paperwork. The staff was incredibly courteous, the facility immaculate and they honestly seemed to care about their clients!! Will definitely highly recommend!Your kind words and fantastic are greatly appreciated! I am elated to hear that Bob and Pete were able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience at Ingersoll Auto of Danbury; we look forward to working with you or anyone you might send our way in the future. Best regards, Shep Labree, shep.labree@ingersollauto.com
Exclellent customer service!
by jeepdrumin29 on 07/28/2016The internet sales person, salesman and manager followed up and were very responsive from the beginning right through the to the end of the sale. I had a quick repair issue that they resolve a few days after theThank you for the wonderful review! We are pleased to learn that you enjoyed your car buying experience with us. If you ever need anything in the future, please don't hesitate to let us know. Take care! Shep Labree, shep.labree@ingersollauto.com
UNPARALLELED SERVICE DEPT.
by starkiechick on 06/14/2016From the moment I arrived I was warmly greeted and immediately taken care of. Mike is wonderful. He explained what was going to be done. And even noted there was a new recall on my vehicle that had just come out the day before my… visit. My daughter and I waited in the lounge area and had a delicious cup of coffee. Mike came and got us when we were done. Explained the recall was not necessary because we had the right trailer hitch installed. And we were on our way! I drive almost 2 hours from Kingston, NY for my 2015 Chevrolet Colorado to be serviced. Even if it's only an oil change. I feel valued and appreciated by the Service Dept. I wouldn't go anywhere else!!Thank you so much for your review! We really appreciate your business and are so happy that Mike could provide great service to you and your vehicle. We look forward to serving you again! Best, John Juraska, john.juraska@ingersollauto.com
They Went Over and Above Anything I Could have Expected!
by smm_in_ct on 05/27/2016I've bought a lot of vehicles in my day (36 yrs driving) and have had a lot of experience with dealerships. This was, by far, the best experience I've ever had or even heard about. Not only will I recommend this dealership to everyone I… know, I will also hold Ingersoll up as the standard to any other dealership I hear of that friends and family encounter. They've over-delivered on customer service, customer understanding, product knowledge, and kindness.We really appreciate you taking the time to write a review about our facility. We try our best to provide an excellent experience for our guests and it was so great to hear that you felt this was the "best dealer experience ever!" If you have any further needs, please do not hesitate to give us a call or come back to see us. Thank you once again for your kind words! Warm regards, Shep Labree, shep.labree@ingersollauto.com
Great experience. We keep coming back.
by PatFaninNY on 05/05/2016Dealership is enthused...assertive in making concessions...and hoping to get things done. We are pleased with them.Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Ingersoll Auto of Danbury. Our team works hard to keep our customers coming back. We look forward to seeing you soon! Best regards, Shep Labree, shep.labree@ingersollauto.com
A pleasent car buying experience
by Tobias111 on 04/25/2016Pat was warm and welcoming. He let me explain what I was looking for and never made me feel pushed to one car or another. He let me test drive a couple of cars and ultimately guided me to the car I purchased. I enjoyed my time with him.Very friendly salespeople
by Tep1044 on 04/05/2016Our salesman, Steve Hood, was great with us and very patient. He explained everything and never made us feel pressured or uncomfortable. I plan to come to him to buy my next car.Thank you for taking the time to write about your experience. We are glad to hear that you enjoyed the time you spent with Steve finding the right vehicle for your needs. We are happy to have you here as our guest and please feel free to call or stop by if there is anything else we can do to help you. Best, Shep Labree, shep.labree@ingersollauto.com
Service quality
by Guitarplaya on 03/29/2016Technicians and staff as a whole are always attentative and seek to resolve issues. Very professional individuals.We sincerely appreciate your feedback. Each employee is a valued member of the Ingersoll Auto of Danbury team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, Shep Labree, shep.labree@ingersollauto.com
Dear Me
by Mamiklus on 12/14/2015updated 01/07/2016Despite the disappointing information that I not only need to return for a different, more expensive part, I was treated with respect and I fully understood the need to go to Plan B. I left smiling.Your words mean so much to us here at Ingersoll Auto of Danbury. Our priority is to have customers leave with a smile. We are glad to have been able to help you with your service needs. If you need anything else for your vehicle, please let us know. John Juraska, john.juraska@ingersollauto.com
Amazing experience
by Chessie7 on 12/08/2015updated 12/18/2015I had the most amazing experience at Ingersoll! Everyone was so helpful and curtious, especially Monte. It's always stressful or intimidating when purchasing a vehicle, however, my experience with Monte and the whole staff was wonderful! I… will absolutely recommend Ingersoll Auto for any freinds , family or neighbors looking to purchase a car/truck!We are pleased to hear that you had an excellent experience with Monte and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Also, take advantage of our most recent online specials available through our Facebook and Twitter pages. Best, Shep Labree, shep.labree@ingersollauto.com
Recent Visit
by LynetteR on 12/11/2015updated 12/17/2015They had me in and out of there in no time. Was very pleased with the waiting area and all the amenities provided while we waited.Lynette, Thank you for taking time to share your feedback with us. We are glad to know that you appreciate our facilities as well as the excellent service. We look forward to your future maintenance visits. John Juraska, john.juraska@ingersollauto.com
Great Service
by JerryDanbury on 12/01/2015updated 12/16/2015Great and helpful service - our experience is that the staff is very capable and has always put us (as the customer) first.Thank you for stopping by to leave this wonderful review. We're very happy to hear that your experience was nothing short of exceptional. Our customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again if you have any questions or concerns regarding your vehicle. Take care. John Juraska, john.juraska@ingersollauto.com
The way car buying should be.....
by gene1946 on 12/04/2015updated 12/16/2015My wife and I would like to thank John Gallagher for the time that he spent with us delivering, demonstrating and explaining all of the features of our new Cadillac SRX. He was very knowledgeable and deliberate in going over every feature… of our new car. We would also like to thank Tom Oliveri for the time that he spent with us and all of his help. And finally a special Thank You to Todd Ingersoll for running a first class dealership. Gene and Sharon VetranoWe appreciate you taking time to leave us a great review! We make it a goal of ours to show you all the options and features your new vehicle has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and congratulations on the new Cadillac SRX. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again, be sure to check out our Facebook page! Shep Labree, shep.labree@ingersollauto.com
Perfect Buying Experience
by MDGCT2015 on 12/15/2015I have a few reasons for recommending Ingersoll without reservation in the future... 1. You're open Sunday, the only day I could go out and look for a car. 2. Upon arriving at your dealership, my husband and I were so impressed at how large… a selection you carry and how clean your showroom and waiting room was. 3. The most important... Excellent Sales Person!!! Our sales person Monte was top notch. I must say it was quite refreshing to deal with someone you can joke around with and at the same time stay level headed. My husband and I felt like we were with family and not just another sales person trying to push you to buy something as supposed to showing you what you might be interested in. Kudos to Ingersoll!!! 4. Monte called me after the sale was already done just to thank me and find out how things are with my new car, BRAVO! 5. When I had a question and emailed Monte, he responded right away! So happy that he has my back covered even after the sale... PLUS, Location, you're close to our home in Ridgefield! how cool!Congratulations on your new vehicle! Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Monte was so positive. Thank you for your recommendations. We look forward to seeing you again. Best, Shep Labree, shep.labree@ingersollauto.com
We appreciate your wonderful feedback of your recent experience with us. Thank you again for choosing Ingersoll Auto of Danbury! We hope to be of service to you again!
by Presley Palmer on 12/04/2024