Acura of Avon
Customer Reviews of Acura of Avon
Review type:
Fast, thorough and easy
by Craig B on 12/04/2023The dealership personal were professional and easy to deal with. The appointment was fast thorough and easy.
Great service
by AM on 09/03/2020Very courteous service advisor. He explained the process clearly and also advised which areas needed to be addressed immediately rather than later. The charges were explained clearly as well. The work was completed on time. I felt very… confident in his responses and overall attention to detail.Thank you for reaching out to us and letting us know about your recent visit. We look forward to your next visit. Until then, take care! Sincerely, Tim Bouclier Service Manager tbouclier@acuraofavon.com 860-407-3373
Exceptional Service
by Kathleen on 07/10/2020My 2019 RDX had a fuel pump recall, and because of my age, health and COVID-19 everywhere, I was petrified to drive to your dealership and possibly be exposed to the virus. I contacted Ron Dasilva and Tim Bouclier to ask if it would be… possible to have pickup/drop off service at my home. This was a huge request because of the distance involved between my home in Massachusetts and the dealership. Ron and Tim not only granted my request but also arranged for an oil change to save me another service appointment in the near future. My RDX was picked up early one morning, I was left a loaner, and my vehicle was returned the next morning — washed and vacuumed. Both of the gentlemen who provided the door-to-door service were prompt and polite—I couldn’t have asked for better service. I can’t thank Ron and Tim enough for going above and beyond to make this possible. They—as well as their staff—are fabulous!We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Tim Bouclier Service Manager tbouclier@acuraofavon.com 860-407-3373
RDX Recall
by Kathy on 06/27/2020I recently received a recall notice for the fuel pump on my 2019 RDX. Being an older driver with health issues plus sheltering in from COVID-19, I asked if it would be possible to have my RDX picked up and delivered to my home after being… serviced. Ron Dasilva, General Manager, and Tim Bouclier, Service Manager, went above and beyond to honor my request. I have been an Acura of Avon client for ten years and have always been pleased with the service, attention to detail, and professional manner of the staff. I can’t say enough about Acura of Avon. Ron and Tim went the extra mile to honor my request; I can’t thank them enough.Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Tim Bouclier, Service Manager 860-693-6981
Recent service at Acura of Avon
by BobinCT on 06/05/2020Professional yet personal attention from the service staff. Acura of Avon has consistently given my cars excellent service and I thank them for continuing to do so in these difficult times.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Tim Bouclier, Service Manager 860-693-6981
Visit to Acura of Avon.
by BobinCT on 12/04/2019updated 12/11/2019Service reps (Will this visit) are personable and responsive....thank you. The dealership provided me with a loaner (at no extra expense). Service was done in a timely period.Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Tim Bouclier, Service Manager 860-693-6981
Great service
by Barry on 12/07/2019Very Friendly environment and pleasant and knowledgeable service advisor. The Work was done as promised and done in a timely manner.Barry, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Tim Bouclier, Service Manager 860-693-6981
Acura of Avon
by Paul on 11/30/2019updated 12/05/2019ACURA of Avon has the best customer service personnel. Everyone is polite and comfortable to work with. Love our ACURA.We really appreciate your feedback, Paul. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Tim Bouclier, Service Manager 860-693-6981
Honest service
by Robert on 12/05/2019Efficient and honest service. Very fair pricing. Can’t wait for the new show room and new service department construction to be completed.We appreciate the kind words, Robert. We look forward to seeing you again in the future! Sincerely, Tim Bouclier, Service Manager 860-693-6981
Oil change
by Nydia on 10/23/2019updated 11/01/2019There was nothing out of the ordinary. The staff seemed to be in a rush and simply interacted when they had to.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Ron DaSilva, General Manager, rdasilva@acuraofavon.com
Service visit to Acura of Avon
by BobinCT on 08/27/2019Personal attention of the Acura service staff. Both the service staff and administrative staff are attentive to my questions and concerns.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Ron DaSilva, General Manager, rdasilva@acuraofavon.com
Great service
by Joseph on 08/27/2019The service is always great. Finished in a timely fashion and a nice clean vehicle too. I have been an Acura of Avon customer for a very long timeThank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Ron DaSilva, General Manager, rdasilva@acuraofavon.com
Exceptional experience
by Hugh on 08/09/2019Customer focus - always greets and welcomes you. Very accommodating and helpful. Personal attention that extends to all employees not just the one helping youThank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Daniel Grosso General Manager dgrosso@acuraofavon.com
Great service
by Ken on 08/01/2019Very friendly, listened to my concerns. Came in for a rattle noise and when tech could not hear it I was asked to take a drive with him to further diagnose the problem. To me, that is professional, other dealers I dealt with did not extend… me that courtesy.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Tim Bouclier, Service Manager 860-693-6981
Great service
by Brian on 07/25/2019Friendly staff and fast service. Clean facilities. Well trained service staff. Nice waiting area. They do a great job taking care of there clientsThank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Daniel Grosso General Manager dgrosso@acuraofavon.com
Speedy, courteous service
by Jean on 07/04/2019updated 07/10/2019The staff were very helpful, friendly and courteous. Everything was explained well. The technical language they used was understandable. The work was done quickly.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Daniel Grosso General Manager dgrosso@acuraofavon.com
Acura of Avon is terrific!
by Linda on 02/19/2019Knowledgeable, courteous personnel. Easy to schedule appointment at a convenient time.We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Tim Bouclier, Service Manager 860-693-6981
Acura do Avon
by Frank on 02/19/2019Service team is courteous, friendly, and trustworthy. When they and the service team make recommendations, I feel I’m making informed decisions on how to move forward.Frank, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Daniel Grosso General Manager dgrosso@acuraofavon.com
Great Service!
by Denise on 01/04/2019updated 01/14/2019My experience has always been fantastic and your staff always goes above and beyond to satisfy their customers. I always look forward to a washed car and delicious mints waiting for me on the dashboard :))Denise, we are glad to hear you enjoyed your recent visit to our service department. At Acura of Avon we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Best regards, Tim Bouclier, Service Manager 860-693-6981
Service experience with Acura of Avon
by BobinCT on 12/03/2018Service staff and technicians take a personal interest in my vehicle and its operational performance. Nick, Tim, and Will all show genuine concern for my vehicle's maintenance.Thank you for the great feedback, I'm happy everything went well! Take care, Tim Bouclier, Service Manager 860-693-6981
Acura of Avon
by Patrick on 11/14/2018Well coordinated repair of my leather seat. Steve was especially helpful. Completed in 30 mins. Very pleased. I would highly recommend the Acura service team to all my friends.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Tim Bouclier, Service Manager 860-693-6981
Thank you for this amazing review! We really appreciate your business, Craig. Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981
by Acura of Avon on 12/05/2023