Customer Reviews of Stephen AutoMall Centre
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Crooked as a $3 Bill
by Ross on 08/05/2025As crooked as a 3 dollar bill. Keep a careful eye on exactly what they write in your contract. When they say it's "close enough" or "it doesn't have to be exact", you know they are acting extremely specific and intentional. All the "close… enough" numbers will all work out in their favor.... odometer, sales price, tax, especially trade-in, and DEFINITELY the pay-off amount of any loan you might have. Looking back at all the numbers and notes, not a single set of numbers matched, not one. The salesman stripped all the screws that hold the license plate, when I ask for a folder they didn't have one so he went and got a very old, very used and worn out manilla folder that was prob taken from the garbage can. Anything they need to "go check on" will take all day, so you're left triddling your thumbs literally all day (6-8 hours, both times, for me), with no amenities whatsoever, even the bathroom was locked. After this experience, I wouldn't buy a pencil from them.
The following reviews are more than two years old. They are not included in the overall rating.
45 reviews
Stellar sales service
by Vilma on 07/31/2018Kelly was amazing, the staff was understanding of both the needs and financial limitations, and they worked with me. Their commitment and the ease of the process was beyond stellar! I would recommend anyone to them! Jose was amazing in… working options for me. The car is exactly what I needed!Bad Dealer
by BADDEALER on 02/03/2018Service department is horrible. The work is sloppy, they don't really check your vehicle, and I wouldn't trust them to do any real mechanical work.Fantastic Service and Post-Service Follow-Ups
by KathyE. on 12/09/2017I recently purchased a 2016 Honda CRV and I am very satisfied with my purchase and service I received from my Sales Agent, Victor Ortiz. Victor is very knowledgeable about the product, is not pushy and goes to the extra mile for customer… satisfaction. I have had my car for 3 weeks now and Victor follows up with me promptly, goes out of his way to advice and helps with any questions or concerns. I highly recommend Victor as a Sales Agent to any potential customers looking to purchase a vehicle.Thank you Kathy for the great review!
5 stars for Stephen Automall in Bristol, CT
by GCFarmington30 on 11/27/2017Great car shopping experience at Stephen Automall Centre in Bristol. Mike was very helpful. We purchased a Honda. We love the car. If you are car shopping, go to Stephen Automall. Ask for Mike or Szymon. They will answer your questions… and explain everythin to you.. A ++ customer service!Thank you for the great review and recommendation!
FANTASTIC SERVICE
by DanP on 09/26/2017have had two different vehicles repaired in the last two weeks and both were done promptly and correctly. my service consultant Thea Berger kept me informed throughout - she was very professional and a pleasure to work with.Thank you for the 5-star review and continued business!
I Bought a Camry
by GeorgeV on 04/22/2017I am Very Happy with my experience at the Toyota dealership, my salesman was Piotr Urbanski a Very Nice Person!!! The easy process of a test drive and the puchase of my Camry 2017 have convinced me to return here for my cars service. I… recommend you go here FIRST.George, thank you for the great review and recommendation. Enjoy your new Camry!
Horrible Experience
by alexv223 on 10/05/2016I didn't have a bad experience with the actual sale of my vehicle and they helped me work with the price of my car but that's because they probably wanted to get rid of the thing. I was pregnant at the time of buying my car and they were… well aware but still sold me a lemon vehicle. I haven't had the car for a year yet and it already broke down on me. I was having a couple of minor problems with it when I drove off the lot after sale and they "fixed" the problem. I told them my axels or struts needed to be fixed possibly from the way it was making a loud cranking noise. They couldn't find that problem because they didn't hear anything but put a few new parts in that I probably didn't need. They also told me I had new tires on the car and once winter hit, my tires were as bald as they could be. Now, the cranking happens every time I go over a little bump or turn so it obviously became worse and I had to buy a whole new set of tires. My car was under warranty for only 60 days and at the time I could not afford a longer one. As soon as my warranty was up, even more things were happening to my car, it was overheating and there was a hole somewhere leaking out all of my coolant. I am very dissatisfied with this car and cannot believe they would sell a car like that to a pregnant woman knowing that a child would have to be transported around in it. I do not recommend this dealership to anyone, especially vulnerable pregnant women. I do not give any stars to this place but had to in order to submit my experience.Alex, We are sorry to hear about the negative experience you are having. A manager will be in contact with you soon to discuss the situation.
Satisfied customer
by JessicaD524 on 09/16/2016updated 09/26/2016I had the best experience at Stephen Auto Mall of Bristol Ct. My salesperson Alex was absolutely amazing. He was so professional, informative, polite, very patient, and best of all easy to talk to. He knew every question I asked about the… vehicle and he gave me detailed information. I would recommend this dealership to all my friends and family. Great job Alex! September 15,2016. I am very happy with my purchase.Thank you for the great review and the recommendation. We loving hearing when a customer has such a positive sales experience! Enjoy your new car!
2016 Sierra 1500
by Klejdi_14 on 09/05/2016updated 09/16/2016I was at Stephen automall and purchased a 2016 GMC Sierra 1500 when I say exeptional service I mean it wht a helpful staff and managers and a great selection of cars Alex was my salesperson and the knowledge he had was excellent if u want a… dealer u can trust and feel like ur really have been taken care of u have to go see Stephen automall in Bristol ct Alex u are a great salesman thank u for everythingThank you for the awesome review!!
Stephens Toyota a Pleasure
by Seven33 on 08/18/2016Just purchased a RAV4 XLE at Stephens through the COSTCO Auto program. Anthony Reid and Rocco were a pleasure to deal with. No pressure. Clear and simple discussions. Did what they needed to get my business and was out of the dealer with my… new car sooner than later. Great experience!Thank you! It's always nice to hear when a customer has a positive experience, enjoy the RAV4!
2016 Tacoma
by Lighthousebouy on 07/15/2016I had a good professional experience trading my 2001 Ford Lariat 4x4 for a new 2016 Tacoma SR6 working with Peter Urbanski of Stephen Automall Centre, Bristol CT. His knowledge of trucks helped me immensely with my preferable requirements.… Peter made the transition seamless and a pleasurable experience.Thank you for the great review! It is always nice to hear when a customer has such a positive experience!
Very nice experience
by Mchael550 on 06/23/2016I found a Jeep Liberty Limited, exactly what I was looking for and flew 800 miles to purchased it for my daughter. Abe, my sales person, and the staff, was very friendly, and very accommodating. They even had a florist make a blue bow,… via my request, to be placed on hood. I enjoyed my drive back to Michigan and needless to say, my daughter is extremely happy.Thank you for the fantastic review! We appreciate you coming from such a great distance and are glad to hear your daughter is happy!
John Gondek
by Percival43 on 06/09/2016I am not the type of person who trusts a lot of people at first glance. Dealing with Saiid and Andy was a pleasure from the get go. My first lease car was a 2014 Camry Hybrid. Got nothing but friendliness and truthfulness from them. I… needed body repair from somebody dinging the side of the car, and again when I got rear ended in traffic. Not only did I get top notch service from Saiid and Andy, but also from the body shop. Had several estimates for repair, and not only were they higher than Stephens, but they weren't even close. The car looked like new after the repairs. My second lease car which I just took possession of is a 2016 RAV4. Again, no pressure, just good advice. Even though I wanted to end my first lease early, they told me I could get a better deal by waiting. So, I did for a few months. Still went back early because my mileage was getting near the cap, and with summer here, vacation would take a toll. Plus I wanted an all wheel drive vehicle for next winter. I was offered such a good deal that I got more options on the RAV4 that I thought I could afford. I had considered another brand car, but was pressured or bullied by the finance manager at the other dealer to buy a service that was not necessary. So, the bottom line is, no pressure from Saiid or Andy, just friendly service with opinions and options. I'm 73 years old, so I've been to a lot of dealerships, and this is the best place to buy or lease that I've ever been to.Thank you John for the great review and for coming back! We love when customers comeback because then we know we did a good job. Enjoy your new RAV4!
Toyota Rav4 Purchase
by Johnmarks on 06/02/2016Surprisingly, we had an enjoyable experience buying our new suv at Stephen's Toyota. No pressure and salesman was very knowledgeable (Ron D.) Gave us the best price for our trade in after going to two other dealers. Great deal on our… suv. Would highly recommend Stephen Toyota. Entire staff are very pleasant.We strive to provide our customers with a no pressure sales process and we are glad to hear Ron could do just that! Thank you for the great review and recommendation, enjoy your RAV4!
Great Experience
by Hardmoto826 on 05/30/2016Hassle Free car buying , top notch service and one very satisfied cxThank you for the great review! Glad to hear you had a great, hassle free car buying experience!
Purchase of used Cadillac
by BAR1927 on 03/25/2016I had a very positive experience right from the beginning to delivery. The sales person, Mick Collins, was knowledgeable, courteous and effective in helping me close the deal. The people in charge were also that way. On delivery, the… finance person was very helpful. But most helpful of all was Frank, who explained in detail the car's capabilities to me. He is the best informed person I have ever dealt with in a sales environment.Thank you for the great review, enjoy your new car!
2013 Tacoma Purchase
by rome189 on 03/11/2016I recently purchased a used Tacoma, with Victor Ortiz as my sales associate. Victor worked with me towards a deal that I was comfortable with. I would definitely recommend working with Victor. Extremely happy with my purchase, and my… Tacoma. Thanks Victor!Glad to hear you had such a positive experience. Enjoy your new Tacoma!
Outstanding Service
by MoLev1234 on 03/03/2016We spent a lot of time shopping around for cars and realized that Stephens Toyota is by far the best choice. They had a great selection of cars, the service from Saeid was outstanding. He took the time to understand our needs and helped us… find the right car for us. Every step of the way he was there to help us and advise us. Instead of being a salesman and just trying to make the best sale for himself he tried to find us the perfect car. And he succeeded! We are extremely happy with our 2015 Sienna and helped us get the best options and was exceptionally helpful negotiating the price. Chris in the finance department helped us gets the best rates and was also unbelievably helpful. We would never go to another dealer again, we will always be going back to Stephens for the best service and price.2016 GMC Canyon
by Yankees21 on 02/27/2016Mike Collins was great, as was everyone else I came in contact with at this dealership. Very friendly, cared about my buying experience & a great price for the truckThank you for the great review, enjoy your new truck!
2016 RAV4 XLE Hybrid purchase
by scottct2016 on 02/26/2016Purchased a 2016 RAV4 XLE Hybrid on 2/24 from Stephen AutoMall Centre in Bristol, CT. All the staff were friendly and helpful. Our sales person was very knowledgeable about the vehicle and explained all the features to us. He answered… any questions we had and we made the purchase that day. All paperwork for the state was done at the dealership and they even contacted our insurance company to change our policy.
About our dealership
Stephen AutoMall Centre is your premier car dealer in Bristol, CT. We work hard to bring you savings new a Cadillac, GMC, Buick or Toyota. We also have a great selection of pre-owned vehicles to choose from.
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, We are sorry to hear about your experience and apologize for any inconvenience this has caused you, but with the information provided we don't have much to work with on what went wrong. When you get a free moment please call one of our Service Managers so that we can address the issue. GM Service Manager Donald Basil 860-584-7394 Toyota Service Manager Brian Betancourt 860-584-7390 Thank you.
by stephenauto on 02/06/2018