Customer Reviews of Peak Kia
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188 reviews
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Inconsistent communication, lack of integrity
by Des on 05/17/2025I purchased a 2015 Mazda CX-9 Touring from Peak Kia in March 2025. While I signed “as is” paperwork, I later received a written text from my salesperson, Amy Krutsinger, confirming a complimentary 3-month/3,000-mile warranty — directly… contradicting the “as is” status. Shortly after, the camshaft gear failed. At first, service staff indicated it might be covered. On 5/15/25, Grant Gilmore confirmed warranty coverage. But the next day, communication changed: I was told the only way to know what’s covered is to submit a claim — an inaccurate explanation of how warranties work. After I mentioned legal counsel, Brittany from service abruptly ended the conversation and referred me back to sales. I was also not given the required FTC Buyers Guide at the time of sale — a federal violation. It was only sent after I raised concerns. I later found out my salesperson left shortly after, allegedly over issues with the dealership selling “broken vehicles.” I have this in writing. When I contacted GM Brian Overton, he acknowledged no diagnostic fee would be charged, but claimed no warranty exists and dismissed the written post-sale message from his own staff. He refused to say whether the dealership would fix the issue unless I brought the vehicle in — which I declined due to inconsistent and evasive communication. I’ve since filed complaints with the Colorado Motor Vehicle Dealer Board, Attorney General’s Office, and FTC. If you’re considering Peak Kia, get every promise in writing before signing, demand all required legal disclosures, and be extremely cautious with any post-sale representations. I cannot recommend this dealership based on my experience.Amazing service start to finish
by SLAUGHTER on 02/13/2020Bought a 2020 kia soul today from Tony Hill and Vickie Ball the experience was excellent I'm very glad we got them as our salespersons. The finance managers name was Justin and he was also very professional and great to work with.KIA Soul EV
by rednekz80 on 01/04/2020Marc was great to work with this was by far the best/easist/ fastest car buying experience we've ever had. He aslo responded and fixed a n issue very quickly even though we contacted him on A Sunday when they were closedPurchase Experience
by Purchase on 08/28/2019We would like to highly recommend James. From visit to purchase James made the entire process comfortable. There was no pressure, answered all of our questions and made sure we were comfortable with our new vehicle. James is very… friendly,friendly and knowledgeable. Thank you James! Tom and Debbie MartinezNew member to the KIA family
by Kristine on 06/08/2019My experience was great! Vickie is awesome and helpful.Great friendly service
by Sarah on 04/06/2019updated 04/12/2019James was very pleasant to have while buying my car. Along with the other staff I met while buying my car. Very friendly and comfortable experience! Will definitely return in the future!Great Service!
by MsLove on 03/28/2019This was my first experience with PEAK KIA. I had to have my vehicle towed to them for being inoperable, and Trey was very responsive to my concerns. He and his team were able to address my greatest concerns and went beyond that regarding… another matter concerning me. They were courteous and pleasant and assets to PEAK Littleton company! I would and will recommend others without hesitation!Working with Mike at Peak Kia was amazing
by Ambrosia on 01/06/2019I was dreading the whole car buying experience. Anytime I've walked into a dealership, its been very stressful, high pressure. I had none of that working with Mike at Peak Kia. He took the time to listen to what I wanted and was comfortable… with and kept looking until we found it. He gave me options and was willing to take the time to find what I was actually really happy with instead of just pushing for a sale. He explained all options in terms I understood. He took the time to show me how extra features in my new car worked, even taking the time to find the setting in my phone to allow it to link to the car. I am 200% percent happy with my buying experience and would always recommend Mike to anyone looking to purchase a car. He actually cares that you are making the best purchase for yourself and isn't just pushing for a fast sale.Best Car Buying Exeriance EVER
by schavez4361 on 05/31/2018Peak Kia was the best car buying experience I have ever had. We were greeted before we even walked into the door. They were knowledgeable and personable when it comes to their vehicles and financing. Each person was helpful with each… aspect of buying a car. There was no pressure at all. I can honestly say that I will go to no other dealer in the future. I recommend Peak Kia to EVERYONE! HUGE Shout out to Shannon, Justin, Nick and Marc for all of your help with this process!James Marsh
by JamesMarsh on 05/21/2018James was our sales person as we traded in 2 cars and left with 2 brand new 2018 KIAs. (One Sedona and one Soul) Fun experience, James was so helpful, walked us through the process, answered all questions, taught us how to use the bells and… whistles and just treated us so well. Buying a new car, or in our case two new cars can be stressful, but this experience went well and we left very satisfied. I would say we were happier with these purchases then any other car buying experience we have ever had. Thank you James, boss man Shawn, money man Justin and the whole Peak KIA team. Gary J.Thank you
by KimLS on 05/05/2018My last experience with a dealership was awful. I felt emotionally drained by it. This time it was totally different. I didn't feel the pressure to buy like I had before at another dealership. They even let me take the car home overnight… to help me decide. I would definitely recommend this dessert to others and I'm very happy with my purchase.Great group to work with!
by CarBuyer15 on 03/27/2018This was one of the best car buying experiences I've ever had. I worked with Vickie and Matthew who were very helpful, responsive, and got me exactly what I needed!Easiest Sale Ever
by Arnold on 12/13/2017This was the easiest sale I ever experienced. Casey and Sean were fantastic and the sale just went so smoothly.Stay Away
by Evan_123 on 09/20/2017Absolutely stay away from this dealership. I brought my car in for maintenance and when I picked it up it was covered in scratches. After arguing with them over if they really did or not they agreed to fix it. After I picked it up the… second time I failed to notice a small but deep scratch, I called two days later and they refused to fix it. They general manager, Mike Byerly, is as incompetent as the rest of his employees. If you google the dealership you'll find that they have been sued for selling used cars as new cars, and they have been caught joyriding in vehicles that we're dropped off for maintenance. When speaking with the general manager he couldn't even control his temper and I had to wait while he raised his voice and rambled about how they didn't scratch it in the first place. If are reading this review thinking about going there to buy a car or bringing in your vehicle for maintenance, just do some research and you'll see the terrible reviews and other info I've listed.Mike Topolosky at Peak Kia ROCKS!
by Steve_CindyH on 09/02/2017Mike Topolosky at Peak Kia in Littleton, CO was fantastic. He was able to put us in the exact vehicle we wanted to include some upgrades we did not expect. In addition, he was able to get our lease payments $100 a month cheaper than any… of the other dealerships. He went the extra mile at every turn. This is a dealership we would feel comfortable referring family and friends; knowing they would be treated right and taken care of. Mike and Peak Kia has definitely earned future business from us. Thanks again, this was our best car buying/leasing experience in the past 25 years.Completely Misled - Very Poor Customer Service
by vehicle42 on 07/11/2017We just purchased a vehicle from Peak Kia last Friday and flew in from out of state to pick up the vehicle. Prior to purchasing the vehicle, both myself and my husband confirmed with the saleswoman that the vehicle had no dents, scratches,… or any other issues. We were told absolutely no issues at all. We even asked for photos of anything that may be wrong and were told there was nothing. Upon taking the vehicle back home, we found that the headlight was cracked, has moisture in it and needs to be replaced. A quote from two different mechanics estimated the repair to cost $1,600-$2,000. We're not able to drive the car in the evening until we now make that fix as we could get a ticket for having a headlight out. There are also cracks in the console, an 8" stain on the upholstery by the dash, rips in the upholstery, the gear shifter is completely loose and rust on the exterior of the vehicle. We also had to replace the windshield this morning, 4 days after purchasing the vehicle. Even though we were told that there were absolutely no issues with the vehicle prior to flying out to purchase it, in talking with Peak Kia management, they told us that we bought the car as is and it was our fault that we didn't point them out even though my husband called the dealership with the issues on his drive home with the vehicle. We were also told that the State of Colorado supported them in selling us the vehicle in that manner and that we got a "good deal" even though we did not receive the quality of vehicle that we were assured we were getting from our saleswoman. We weren't asking for compensation for any of the other issues where we were misled, only to get the vehicle in working condition by fixing the headlight and we were told that because we're 1,000 miles away now, there's not much they could do. Incredibly disappointing experience to be completely misled just to close a sale and that when a customer brings up a significant issue that there's absolutely no effort or interest in honoring your word and coming to a middle ground to find a solution that works for both parties. Feel completely ripped off and clearly maintaining a lifelong customer is not in the interest of this dealership but rather just closing a one-time sale.new vehicle buy
by DoubleAmom on 07/07/2017Marc gave us his full attention, and whole holiday afternoon, during our test drives and vehicle purchase. He made sure we understood vehicle options. He gladly moved numerous vehicles around for us to be able to access/test drive certain… models. He was able to pull up our Truecar discount for us as our home printer was not working. He reinforced to us that we should contact him for future questions about operating the onboard navigation, phone connectivity etc.Peak Performance at Peak Kia Littleton!
by KosherVegan on 06/29/2017June 29, 2017: I dont believe Ive ever hugged a car salesman before, no, not ever until today. Thats when I went to Peak Kia Littleton in Colorado and was persuaded to consider leasing a new 2017 Kia Forte instead of settling for buying… a new-used car somewhere else. Mike Topolosky patiently and enthusiastically went over all the details of the various options, buying vs leasing, rebates, incentives, explaining how a lease works, which was most helpful, since Id never leased before; and shared Peak Kias generous support, in the form of offering me 0 down payment on a 48-month lease, for which they would made the first payment as well as covered the tax on the $3,000 incentive! Then, while the paperwork was being completed, he had the service department fill the gas tank, applied a license plate, and gave me the keys to my new lease. So I left the dealership in a brand new car, having done nothing but sign papers! Sure, I have payments, but that was going to happen anyway. When Mike he finished explaining the cars gadgets and features, we shook hands, but that just wasnt good enough to express how I felt following this car buying/leasing experience, so I told him I wanted to give him a hug, and then we hugged.Sales was a good experience. Service, not so much
by Cuff2004 on 01/19/2017We bought a pretty owned car from Andy and Vickie. They both treated us well, were patient and knowledgeable. I saw the car I wanted and drove it home. We discovered a couple fixes needed and they made arrangements to get it fixed. My… experience with the Service department however was much different. I will never be a paying customers to the service department at this store!Doesn't talk over your head
by Shortie05 on 01/09/2017Andre helped me get my dream suv! He is very down to earth! I would go with him every time! Thanks Andre for your help!Who likes a car salesman? I Do.
by mikesfan on 09/21/2016Never thought I would say these words, but - Working with car salesman Mike Topolosky at Peak Kia was an absolute delight. I tend to be overly prepared; pages of notes and questions. And I can be a bit defensive as a woman dealing with a… car purchase. Mike was amazing. He was patient, paid attention to my questions and answered them fully. He made suggestions and volunteered information about the cars, both positive and negative. I have never been so relaxed and comfortable when considering a large purchase of any kind. I never felt rushed, pushed, or pressured. Mike was gracious throughout the long test drive day and continued to be gracious days later when I informed him that I found a non-Kia more suitable to my needs. I am recommending to everyone and anyone who is thinking of buying a new car to see Mike and test drive a Kia before making any decision. The cars I drove were wonderful, just not the right "size" for me (I am very short). Mike, on the other hand, will fit as a salesman no matter what your needs. I will be back with friends.
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About our dealership
What sets us apart
Peak Kia is a very laid back and friendly place to buy a new Kia or Peak Kia certified pre-owed vehicle. We are Colorado's largest Kia dealer with more new Kia inventory than any other Kia dealer in Colorado.
That's why we can sell cars for less.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area